Customer service at location was good, truck itself was infested with cockroaches. When I notified the front desk they immediately took it off the lot
Michael MCustomer Reviews for U-Haul Storage at Watson Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived, I parked the truck at the drop off point. The sign stated that I should wait with the vehicle, and that a staff member would be with me shortly. After waiting for a while, I finally decided to go find someone myself. I was greeted by staff at the desk, and asked if I was returning equipment. I told them I was, and they asked if I was ok just receiving an emailed receipt. About an hour after leaving, I received the receipt. I was charged for 2 gal of gas at a rate of $6.04/gal. I filled the tank up to above the level I received it prior to dropping it off at the return site. To make sure I had done it correctly, I used the "miles until empty" indicator on the dash, as the tank level indicator is up to anyone's personal interpretation. It may only be $12.08, but when the total cost of rental for 31hrs is already $250, undeserved extra charges are unacceptable.
Stephen SSale Rep went above and beyond thanks
Armar MAwesome service. Quick easy drop off. Excellent signage. Efficient and friendly staff. Robert explained what he was doing and what to expect in my email receipt.
Terry HExcellent customer service and a smooth rental experience .The equipment was clean , well maintained, and ready on time. The staff was friendly, professional and helpful. I would definitely recommend this U-Haul location to others."
JOHN WWhoever helped me drop off my trailer gave the wrong instructions and then make me push the trailer into place!!
Martin BI think it was an exceptional experience with the counter cashier and the lot guy was really helpful for picking up the equipment!
Donald BMake sure you follow the order form. I was charged for a dollie that you gave me that I did not ask for.
Debbie TDrop off was a easy process
Daniel DEveryone I deal with at this location has excellent customer service. It is the reason I frequent this particular U-Haul location.
ANDRIA WExcellent customer service.
Luis Sna
CHARLES POutstanding customer service when picking up equipment and also during checking back in. I will return for equipment in the future
JONATHAN JExcellent experience!
Michael WApparently, the receptionist did not hear me or did not capture what I told her. We said it several times that it was 300 mile R/T and she still put down $120 miles. Then I never received a text to take a picture of the vehicle. Just one thing after another.
Tammy tWorn out truck with awful breaks
NICOLAS REasy process and the repwas very helpful.
chanea lI was told delivery fee would be $99 from multiple different people. When I actually had them delivered, it was $396. Having to pay more than quadruple what was quoted is poor business practice. I tried to address it with customer service representatives and they basically said it is what it is and that delivery starts at $99. Uboxes were delivered on trailers and one of them was put so close to the other one that we could not open it. UHaul did send someone out quickly to correct that issue. In the future, we will not be using UHaul because of their lack of transparency on pricing and changing prices after we have already committed to boxes.
Kelly WCustomer service is awesome.
Sonia RWhen I first set up the appointment, the guy there was rude screwed up. My appointment kept making me repeat myself and still got things wrong. Then when I went to return the vehicle, I absolutely know that you can rent a U-Haul by the hour and even though I brought my U-Haul back early, they still charged me for an entire day. I don’t think I will ever use U-Haul again. Going to have to find a different moving company.
Sherry WI dropped off after hours, however instructions were clearly posted and area was well lit.
Robert BPods arrived late due to lack of drivers but Chasity was amazing and went above and beyond to deliver them late at night before movers arrived & made sure we still to our weight tickets.
Bailey MWhen dropping off you need more help
Elizabeth AEverything was great they got me in and out in less than 10 mins. Customer service was a 10 out of 10 will rent from the again.
Desmond Tbacked up but out pretty quick
Troy DBetter manager: Her attitude to customers are very bad!
MCCARTHY SThe Watson team were super helpful as I had questions before I made a reservation. The team were able to check my 4-way pin connector to make sure it all works and was able to pick up a bar/ball for my truck. On the final drop off, the team was able to finish up and finalize the return quickly.
James HIf you use the app you'll be in and out super fast., the folks at the counter are excellent. Great job
Roy JHave the equipment ready on time for my pick up and not 10-15 mins after I’m supposed to pick it up. Also the person who said “We HAVE to do this thing first and then he can get it when we are done.” You’re a rude fuck
Branden AEmployee needs to work on her attitude. She had an attitude the minute we walked in.
Samiya BNothing, just keep on doing what you do. Thank you
Michael BHad the things I wanted/needed. Just didn’t like the process of receiving. But it was my first time and next time I will know what to do
crun hNice friendly staff
John JEasy and quick
Bob FThe process was easy
Jason RSmall location but seamless
Alex KAna was amazing. She really made this experience smooth and as easy as possible although there were some challenges. I applaud her customer service and explanation of all the expectations while the truck was under my supervision! Thank you so much Ana and team.
Jaquize SGreat service
Cal JThe guy charged me for gas while the gas was more than enough for the truck the second lady who took my payment was rude they told me different prices
Shontoria TThe customer service at this location was excellent. The staff was friendly, knowledgeable and fast. However, the online reservation was terrible! It allowed me to make a reservation at a location that does NOT rent trucks anymore and the foreign person there was rude about it. He sent me to another location 5 miles away where the store was out of business but they had trucks and equipment but you had to call a number and leave a message. When the guy finally called back, he was difficult to understand and he at his house barely awake trying to business. I gave up and went to the main location where I with the advise everyone to go. Those satellite locations are TRASH!
Paul MSuper service
jerry sNothing. Everyone was extremely helpful.
Sherronda MI was able to get a truck last minute. Really appreciated the customer service
Avi TI shouldn’t have to wait 3-4 days to be able to access my stuff. I started trying to get my stuff on Saturday and the phone service kept transferring me not getting things resolved, then the woman didn’t do her job at the U-Haul so I was not able to get my stuff til Tuesday. VERY UNPROFESSIONAL!!
Michael W | Overall ExperienceYolanda and Tara are both excellent customers service rep.
Keshia G | First ImpressionsNobody would answer the phone when I called. It's a challenge to access my stuff.
Charlie B | First ImpressionsExcellent staff and very helpful and professional.
Denise H | First Impressions