Customer Reviews for U-Haul Storage at West Main Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

107 reviews

10370 & 10416 FM 346 E   Whitehouse, TX 75791
(Remote location ran by 743075 GM John Priebe)

(903) 871-1411

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(903) 871-1411

10370 & 10416 FM 346 E
Whitehouse, TX 75791
(Remote location ran by 743075 GM John Priebe)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

billy h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terence K.  |  First Impressions 
Rating:
5.0

I answered no for office hours as the Whitehouse office isn’t manned at this time and I worked with the main office in Tyler. They were very helpful from there. Excellent service

Kristina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN BROOKS B.  |  First Impressions 
Rating:
5.0

The most friendly, accommodating, and exceptional service. I would highly recommend this location and their staff! Thanks John

Kristina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra A.  |  Overall Experience 
Rating:
5.0

Great customer service.

Tonya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad c.  |  Overall Experience 
Rating:
5.0

Everything was a 1

Alvin B.  |  Overall Experience 
Rating:
5.0

After I found the office ,everything was excelent

Alvin B.  |  First Impressions 
Rating:
2.0

The staff was very hard to reach. They never answered the phone. We were without security for over a month and it still hasn't been fixed. I'm not happy with this experience.

Kristopher N.  |  Overall Experience 
Rating:
1.0

The most ridiculous experience I’ve had with U-haul. Unorganized, misinformed, poor communication, hard to reach someone local who knew what they were doing. I felt VERY unsafe in the closet/office.

MICHA E.  |  First Impressions 
Rating:
5.0

I have always. been treated great Thank you for being so nice and very helpful.

Margie W.  |  First Impressions 
Rating:
5.0

Clean and affordable

daniel h.  |  First Impressions 
Rating:
4.0

I had the hardest time finding a number for my location and getting in contact with someone that can help. Every time I speak with a person, they have to take my info and have someone call me back.

Wendy B.  |  Overall Experience 
Rating:
4.0

none

Steve S.  |  Overall Experience 
Rating:
5.0

Thank you!

Kristen R.  |  Overall Experience 
Rating:
3.0

The woman behind the desk wasn't entirely helpful. Charlotte was her name, I believe. She wasn't very thorough in explaining what I was signing and there were a few times that she asked me for information that didn't seem to pertain to the rental of a van. She also failed to tell me that I couldn't take the van on the Merritt Parkway - it's a good thing I asked as it is illegal to have a commercial vehicle on this route. I work with contracts on a daily basis and when a client is signing paperwork I explain what they're signing and why they're signing it. This was't the case with Charlotte. Otherwise it was a fine experience. I was in and out in a timely fashion and the vehicle was clean.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
4.0

Customer did not leave a comment.

MARIE JOHANNA A. 
Rating:
3.0

I'm not a smoker and there were ashes all over the cab and ash tray was dirty.

HEIDI B. 
Rating:
5.0

I have used the U-Haul services at the Fairfield Avenue, Bridgeport location a number of times. I find it to be a positive experience, with excellent service, a friendly, clean environment and realiable equipment. Nice job.

JOHN D. 
Rating:
5.0

GREAT customer service from Davana. She is very kind and has an awesome personality to help ease the stress that comes with moving. Thanks!!

ALBERTO M. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Dzmitry P. 
Rating:
5.0

Lavana was the professional. Personable, clean and informed. Probabaly my best uhaul professional experience. Other sites, like Waterbury and Hamden leave a lot to be desired.

pete P. 
Rating:
5.0

Excellent all the way around. The Black Rock location is first class!

RUSSELL C. 
Rating:
5.0

Great customer representative

Adam K. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

SHARITA H. 
Rating:
3.0

The associate who checked me out did not quote me correct pricing.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

ADDIE B. 
Rating:
5.0

The two women working there were extremely helpful and made my experience surprisingly enjoyable. For that reason alone I will return to the same location again and again.

jack C. 
Rating:
5.0

Soooo much better than last time we rented a U haul...very good experience on both ends !

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
5.0

Fabulous service. The contract and refilling directions all were explained, and the van even was pointed toward the exit!

JOYCE S. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE B H. 
Rating:
5.0

nothing.. was just perfect Charlenne is the best

RICARDO G. 
Rating:
4.0

Customer did not leave a comment.

JUNIOR L. 
Rating:
5.0

Customer did not leave a comment.

janis B. 
Rating:
5.0

All new equipment. The customer service was personable and extremely helpful.

STEVE M. 
Rating:
5.0

your trailer rate from ct to fl is outrageously high. rate from fl to ct is very fair.

RICHARD D. 
Rating:
5.0

best service, friendliest customer service, smoothest transaction. will always return here whenever i need anything.

FAHD S. 
Rating:
3.0

The location was understaffed - long wait and flustered customer service rep

SEAN O. 
Rating:
5.0

My entire experience was a great one. The manager checked me in efficiently and was very friendly at both ends of the rental. The service was excellent.

CHRIS T. 
Rating:
5.0

Great place for truck and van rental. Charlene and staff provide exemplary customer service

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN K. 
Rating:
5.0

Provide GPS

NUERTY N. 
Rating:
5.0

Charlene and her staff run a first-class operation.

JONATHAN T. 
Rating:
3.0

Service was great and the staff was friendly and professional.

JOSE H. 
Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

more staff

MONCIANA E. 
Rating:
5.0

Nothing excellent customer service

GRAZYNA D. 
Rating:
5.0

I always rent from this location because their frenly staff and the good condition of their trucks.

MIGUEL R. 
Rating:
5.0

It's a pleasure to rent from this location. Charlene and her staff run a first-class operation.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

salvatore B. 
Rating:
5.0

Charlene runs an outstandingly good operation. I can't think of any improvement necessary

JONATHAN T. 
Rating:
5.0

More reps should be avaliable on the weekends.

LEYLAND S. 
Rating:
5.0

Customer did not leave a comment.

HELEN C. 
Rating:
4.0

Customer did not leave a comment.

MODESTA G. 
Rating:
5.0

In my opinion don,t need to improve, U-haul i doing great job in that location.

ALMIR C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

I would suggest you treat the young lady who manages the place very well She is beyond outstanding

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE J. 
Rating:
5.0

Incredibly friendly and happy upon drop off. Easy to get to location and plenty of space to park and move around. Customer service rep left me with a smile!

DAVID R. 
Rating:
5.0

the lady that helped me was very nice and cant wait to go back again.

CARLTON G. 
Rating:
5.0

Customer did not leave a comment.

KATELYN W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

BERNICE C. 
Rating:
4.0

the staff was very helpful

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Overall a very nice experience. Your safe was very knowledgeable and courteous.

ROBERT M. 
Rating:
3.0

only had one person working the rep was polite and was helpful when she was running all over the store and the storage units and the trucks to help many customers

RUTH J. 
Rating:
5.0

I would recommend to a friend only for rental of truck not storage area

john H. 
Rating:
4.0

Signs to identify truck return!!!

SARA P. 
Rating:
1.0

Customer did not leave a comment.

WAYNE K. 
Rating:
5.0

Excellent customer service!

MATT S. 
Rating:
5.0

knowledgeable staff, store is immaculate, very quick process to get the rental and get going. great place.

david B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Truck sounded like it needs transmission work immediately. Otherwise, service was excellent and vehicle was quite clean. We locked the keys in the truck, got the assistance we needed, and were able to lose only an hour's time. I do wish spare keys were kept at the facility, however, as we could have moved on more easily. We used the restrooms at this facility and were very impressed with how modern and clean they are. The manager was very helpful and processed us within 15 minutes. Thank you!

JANICE R. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

DARRELL M. 
Rating:
5.0

The staff was very friendly and efficient

raymond A. 
Rating:
5.0

Customer did not leave a comment.

MARC OR NINA P. 
Rating:
4.0

Be sure to check the doors and be sure everything is closed completely; swinging bsck dorrs were only partially engaged and so made a lot of rattling noise until I stopped and closed them all the way; manager very helpful and friendly- a real plus. I'd rent from here again; on scale of 1-5, a deffinite 5 star rating

Franklin P. 
Rating:
5.0

Customer did not leave a comment.

ORIN G. 
Rating:
4.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

After using BUDGET in Norwalk this business far exceeds my expectations of a truck rental. Truly professional, together and friendly. Nice job, U-Haul!!!

jim S. 
Rating:
5.0

Customer did not leave a comment.

PHONETHAP S. 
Rating:
4.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
3.0

you need more vans avaiable, and more staff

PAMELA A. 
Rating:
5.0

The attendat was the Best,, you have a winner with this associate, she is really professional and plesant

NICHOLAS M. 
Rating:
4.0

Staff was professional and polite, a very good experience as a customer.

MOYA W. 
Rating:
4.0

agents were friendly and polite.

howard G. 
Rating:
5.0

Fast friendly service. Very easy to use and would use again.

David G. 
No reviews have been submitted for this location.

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