Very simple online reservation and very helpful staff.Colleen F.
Customer Reviews for U-Haul Storage & Moving of Downtown St Louis
Saint Louis, MO 63102
(@ Spruce St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very fast and professional. Would definitely recommend!Daniel W.
I didn't pick this location I said stl on florrisantCOREY D.
Trucks suspension was shot and did not handle well on road , Gas level noted in contract was not accurateChristopher D.
They took too long about 45 minutes. They don't keep their promises. They asked me to go another UHAUL place to pick up my truck: I don't believe they said that to me. I had registered 10' truck in their place. At the end I have to take a 9' Van which took me 2 trips. I spent more miles and more gases, and more time for mover fee. Fortunately, GM Jacob Langford reimbursed for my loss. Thank you, Jacob.DENNIS L.
The trailer we picked up was damaged slightly, as was the truck, but definitely useable! No big deal!David P.
Customer did not leave a comment.John H.
Customer did not leave a comment.Denise E.
Everything was great! Nice people, great serviceDavid S.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Fredric M.
Customer did not leave a comment.Youlonda C.
Staff was great very professional and friendly. They made my move quick and easy! Thanks again.Michael C.
Customer did not leave a comment.Kevin s. | Overall Experience
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Roosevelt & Laura S. | Overall Experience
The equipment was filthy, the service was slow, and I'm talking waiting over 45 minutes to get checked in while there was only 1 person ahead of me. I'm a very patient person but after all that time waiting, the trailer I received was filthy with chip bags, soda cups, cigarettes, and wires from a cut up cord. The guy was nice but that's no excuse for all of the negative things above.XAVIER W.
Customer did not leave a comment.Theodore B.
This most recent truck I used the entire center console looked as if drinks had been spilled and never cleaned. I'm still trying to get the sticky residue off my phone from placing it in the cup holder. The ramp was covered with drywall dust & screws. Anywhere I touched it to place it for use was covered in grease.GARY W.
Customer did not leave a comment.RENESHA H.
I cannot remember who helped me on Saturday when I picked up the truck and dropped it off, but she is the nicest lady ever. Give her a raise :)LESLIE G.
Customer did not leave a comment.Stephen G.
i am impressed with the securityDerrick G. | First Impressions
Was a good experience. Staff was friendly, attentive and informative.CHARLES B.
All staff were terrific.JANE B.
Customer did not leave a comment.ANN M.
Customer did not leave a comment.Thomas J L.
Customer did not leave a comment.Ben M. | Overall Experience
Customer did not leave a comment.GARY M.
I was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!Derin R. | Overall Experience
Customer did not leave a comment.Elizabeth S.
New to the area, it was confusing to know the â€˜exact' drop off area. It was easy to find the location but it was not clear where to physically park the vehicle once we got there when not familiar with the city. Overall, excellent once we figured out to turn on Spruce after Tucker Blvd. Thank you!Wendy C.
The staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.DAWN T. | First Impressions
Customer did not leave a comment.Niyoyakira R.
Customer did not leave a comment.hamad A.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.LEONARD P.
Customer did not leave a comment.Melvin L.
Customer did not leave a comment.Demetrice R.
Customer did not leave a comment.Leah C.
Customer did not leave a comment.Alyssa M.
Customer did not leave a comment.Jazzarae M. | Overall Experience
Customer did not leave a comment.WILLIAM H. | Overall Experience
The equipment to be serviced and checked for safetyRyan B.
Customer did not leave a comment.Francis S.
James and Anthony were right on time and helped get everything moved quickly! Would definitely use them again.Anitra A.
Customer did not leave a comment.Maria Jose K.
Very Easy! I will definitely come here again.Timothy M.
Horrible!!! You've been warned. I wish I could share the screenshots of the shit show text of â€œ we are 15 minutes outâ€â€¦* hours later they show up*. They called and asked if I could start early. Gave them a time. Didn't hear anything. He thought I was going to call him. Still showed up a hour after the original time. I DO NOT RECOMMEND THEM TO My WORST ENEMY!!! BewareKristopher B.
Contract did not give Return to address. Had to waste time on phone and tell rep where closest Return location was. NEVER AGAIN. BYE FOREVER UHAULRebecca G.
Customer did not leave a comment.Rhiannon O.
Outstanding service! Anthony was extremely helpful. Terrific experience.Nicholas G.
Customer did not leave a comment.Johnathan P.
The woman who helped me was friendly and positive. Really a great experience. Please let them know what a great job they are doing.Marco B.
Great customer service !!!James D.
Customer did not leave a comment.kate d. | Overall Experience
If you over fill the gas but go over in mileage, you should be given a discount on the mileage.KATLIN P.
I had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.Mehmet T. | Overall Experience
Customer did not leave a comment.Lawenda T.
Your mobile app would not accept my picture of the odometer and this was very frustrating. After about 45 minutes of trying I was finally able to do it on the website.Zachary S.
Erika was very nice and was able help with any and every question, I had.Craig M.
The manager at this location is outstanding!!!Hilary N.
Employees were kind and helpful. No complaints!Thomas J.
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.Nathan J.
Ericka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to ErickROCHELLE M. | First Impressions
Customer did not leave a comment.Damaris P.
I had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.Nicole S. | Overall Experience
Renting, picking up and dropping off was so easy! It was the best rental experience I've ever had!Erin S.
The truck i had. The back right turn l8ght is out. Ive had this truck twice. Ive called in and reported it. The cab of van was dirty. Chips in passager door. Chips and dirt on cab floor. And the gas was not on half as i was told. Over all this one van needs to be put in shop before letting anyone else use itJocqualyn H.
Customer did not leave a comment.Tyrone G. | First Impressions
Customer did not leave a comment.PHILLIP R.
Customer did not leave a comment.Sherry R.
The gentleman that brought my truck out was friendly, professional, and helpful. This was the best experience Ive had renting any kind of vehicle. It was quick and pleasant.Michelle W.
Very friendly, accommodating and professionalWalter H.
I'll say it was one of the most pleasurable customer service experiences in a very long time. The staff I encountered was friendly, knowledgeable, and courteous. The vehicle was booked online and the pick-up and drop-off were a breeze. Exceeded my expectations!!!!Robert H.
more customer parking for after hoursAnna S.
Customer did not leave a comment.Senovia B.
Customer did not leave a comment.Terran D.
I had a reservation to pick up a truck for my son to move home from college and when I got there they had no truck. There was no truck any where within a 100 miles. My reservation was over weeks ahead of when I needed it. They did end up finding me a truck 6 hours later but I ended up getting a 26 footer and only wanted/needed a 15 footer. It was big and expensive to drive home 5.5 hours. Staff was kind of rude and hardly even apologetic about it all.Michael L.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.angela b. | First Impressions
Customer did not leave a comment.Nicole F.
Customer did not leave a comment.Jeffrey G.
The staff are nice and helpful and I recommend anyone to use this facility.NIKKIE A. | First Impressions
The service was subpar. The gas was stated incorrectly so fortunately we had pictures to prove that. We had to pay $68 to fill the vehicle before our trip could be started. The employees Jay and another associate were very rude when trying to install the auto transport. They said they were taking a smoke break and should have been on a trip to Colorado. Totally unacceptable!!!! They walked away indicating that we had to install the auto transport but after much deliberation they complied and did what they should have done from the beginning which was to assist the customer and provide service!!! We will not recommend this location and further more tell others not to go to that particular location if possible.Annette M.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.Justin B.
Great Customer Service!Sedrecka L.
Customer did not leave a comment.Giezelle C.
Customer did not leave a comment.AIDAN D.
I cant remember his name but the General Manager there was great. Very thougtful and helpfullBenjamin M.
Jacob was so helpful. I had a really great experience and trust that my items are safe.Theresa K. | First Impressions
Customer did not leave a comment.Larry N. | First Impressions
Jake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!Stephanie D. | First Impressions
The guy who helped me was friendly and helpful. Forgot his name, but very chill guy.Dylan M.
I personally like to offer Erika my thanks for helping with the process.Mehmet T. | First Impressions
Customer did not leave a comment.chantal e. | First Impressions
Customer did not leave a comment.Justin K.
Customer did not leave a comment.Ashley M. | Overall Experience
When I ordered a trailer, I was asked what I'm towing. A Corvette, I had 2x digital and once more in person. The trailer DOES NOT FIT A CORVETTE. I went from St. Louis to Ripley Tennessee to pick up a car that I was told this trailer will work. The front of the trailer is to high and broke the front lip while the back tires would not fit on the trailer. I went to Home Depot to buy 2x12 so I could use a bottle jack to raise each side of the car to fit under the front and rear tires. That was the only way to get this car to fit on this trailer. Not to mention you couldn't open the door to get out of the car since the trailer fenders were in the way. You had to climb out of the window after it was finally on the trailer. I showed this to the G.M. and his response was it looks like a insurance claim. The insurance company nor myself chose this particular trailer. There is no accountability for a mistake made on the companies behalf. At the end of the day, the $60 for a trailer rental (that didn't fit) isn't going to make or break me. The fact I have to pay for a front lip of $289.00 isn't going to make or break me either. The fact that there isn't a "I'm sorry, I made a mistake" at any point. Someone admitting they made a mistake in all honesty, would have made me feel better than the G.M., that I delt with at the beginning and end of the process admitted fault instead of telling me it's an insurance claim. It would be an insurance claim if I had the proper equipment and damage was made. But having something that was rented to me that wouldn't fit my needs? Again, I look for the professional advice. This isn't what I do every day. But saying it's an insurance claim and walking away?? Horrible customer service, and this is the General Manager??? Again, I'm not looking for the money, I'm not concerned over a $60 rental. But to be treated like this makes me wonder how many others get the same.Karl A.
Customer did not leave a comment.Mccoy S.
Customer did not leave a comment.SUSAN J.
Customer did not leave a comment.Shin A. | Overall Experience
Customer did not leave a comment.Evan B.
Customer did not leave a comment.Michael P.
Erica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!Quinshala W. | First Impressions
This was the worst storage/moving experience I have ever had.valerie l. | First Impressions
Erika the assistant manager was awesomeVeronica C. | First Impressions
Customer did not leave a comment.Abriel H.
Hello, my name is Matthew. The gentlemen that assisted me, i cannot recall his name. But he was courteous and also very helpful. I am firm believer in people, meaning a business can be good...but the people that work for the business make the "experience". I will say, because of this guy...i will definitely be returning and also will recommend to friends and family. Thank you.Matthew P.
Customer did not leave a comment.Sharee W.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Angela G.
Customer did not leave a comment.Caroline C.
put a big sign on the corner of the building...for equipment returns. turn here. The return garage is on a different street from the location addressJohn B.
Customer did not leave a comment.Rachel S. | First Impressions
Customer did not leave a comment.JOHN B.
Great value.Robert M.
Customer did not leave a comment.Olivia F.
Customer did not leave a comment.Ryan M. | First Impressions
Thank you for all the additional help. Thank you.TAYLOR D. | Overall Experience
Customer did not leave a comment.Christopher V.
POssibly offer Military Discounts.LANDROVAL R.
Customer did not leave a comment.Tiffany G.
Customer did not leave a comment.Laqueta B.
The employees were very helpful!Elisabeth B. | Overall Experience
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.Paul L.
Nice and convenient just what I needfreddie B. | First Impressions
Customer did not leave a comment.Fannta D. | Overall Experience
Customer did not leave a comment.Tiffany H. | Overall Experience
Customer did not leave a comment.Shin A. | First Impressions
Customer did not leave a comment.monique m. | First Impressions
Customer did not leave a comment.Samuel B. | Overall Experience
Thanks for all your help.Doris M. | Overall Experience
I hope the store manager reads these reviews because ERIKA deserves the highest praise and a raise. Not only did she help me rent the perfect sized storage unit, but she was extremely helpful in moving the 26' truck I had rented into their designated loading space so my movers could unload the truck with ease. ERIKA truly has top tier customer service. Thank you ERIKA for all your help with my move today!Nicole S. | First Impressions
Customer did not leave a comment.Darieaun E. | Online Move In
Customer did not leave a comment.JOSHUA S. | Overall Experience
The office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.Ashley M. | First Impressions
Customer did not leave a comment.altha s. | Overall Experience
Customer did not leave a comment.Ben M. | First Impressions
Superb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.Gary B. | First Impressions
Customer did not leave a comment.Dave W. | First Impressions
Customer did not leave a comment.Michelle b. | Overall Experience
Customer did not leave a comment.Antonio B. | First Impressions
The best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan SamsonBryan S. | Overall Experience
Customer did not leave a comment.TATIANA M. | Online Move In
The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.Amber H. | First Impressions
Muchas gracias estoy súper contentaYAIMET L. | First Impressions
Customer did not leave a comment.Derick D. | Overall Experience
Customer did not leave a comment.Michelle b. | First Impressions
The manager is especially very helpful, patient and he is always polite. Thank you again Jake!Delores W. | Overall Experience
Fast Friendly Helpful.Vicki H. | First Impressions
Customer did not leave a comment.Lawrence W. | First Impressions
Customer did not leave a comment.Warren M. | Overall Experience
I have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.Bryan S. | First Impressions
Keep up the good workCORTNEY M. | First Impressions
All matters were definitely properly taken care of - all Staff Members were absolutely helpfuldaniel d. | Overall Experience
Customer did not leave a comment.Tony W. | Overall Experience
OMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!Daniel P. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this locationRandy M. | First Impressions
I didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. ThanksGayle R. | Overall Experience
Customer did not leave a comment.chalah g. | First Impressions
Customer did not leave a comment.Cassidy P. | Overall Experience
Customer did not leave a comment.MARYBETH H. | First Impressions
I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6daniel d. | First Impressions
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!latonya j. | First Impressions
Customer did not leave a comment.Lenora B. | Overall Experience
Customer did not leave a comment.Sunsirea T. | Overall Experience
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.elvira f s. | First Impressions
Customer did not leave a comment.Daniel W. | Overall Experience
Great service and I feel that my items will be safe for my storage unitAndre T. | First Impressions
Customer did not leave a comment.Tyrone B. | Overall Experience
Great storage experience from start June 2019 to finish September 2020. Thanks.janice m. | Overall Experience
Staff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!Carlos F. | First Impressions
ExcellentMelvin I. | First Impressions
The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.Danielle T. | First Impressions
Easy access convenient location. Great staffCamille M. | First Impressions
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.Monisha S. | Online Move In
Customer did not leave a comment.Thomas S. | First Impressions
I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facilityLeroy P. | First Impressions
Customer did not leave a comment.Marie S. | First Impressions
N/ADelores W. | First Impressions
GM Very Helpful..John V. | First Impressions
All my needs were met without question. All employees were courteous and knowledgeable.Paul W. | First Impressions
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !Brandy C. | First Impressions
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.Barbara J. | First Impressions
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.William B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!