The man that works at the office in Jefferson city was rude and acted like he was put out when I asked him to take the lock off my unit.Elizabeth M. | Online Move In
Customer Reviews for U-Haul Storage & Moving of Jefferson City
Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location twice in the past few months, and both times I ended up dealing with this lady named Pamela Gentry. She is absolutely the worst! She yells at me one minute, asks to pet my dog the next, then goes back to yelling at me. If not for her co-workers, I would NEVER use U-Haul again.Kenneth M.
Customer did not leave a comment.Charles U.
Customer did not leave a comment.James H.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.DANA E.
Pamela did a great job! Thanks, PamelaRandy K.
Customer did not leave a comment.GERALD R.
Extremely well managed Friendly staffJR M. | First Impressions
Pam was extremely kind and helpful. All employees we dealt with were very professional. Overall a very good experience.Kevin J.
They people working that day were rude as fuck and annoying and took way too long to let me leave . I need my money back. I'll never use ur company ever againJOSHUA K.
Customer did not leave a comment.dakotah w. | Overall Experience
Customer did not leave a comment.James C. | Online Move In
Customer did not leave a comment.Eric A.
Customer did not leave a comment.ANDREW PAUL M.
Pam was truly a blessing to me and my family during our move.CHRISTINE F.
Customer did not leave a comment.annalise s. | First Impressions
Customer did not leave a comment.Richard S.
Customer did not leave a comment.ANTHONY S.
Customer did not leave a comment.Duane N.
Customer did not leave a comment.albert r. | First Impressions
Pam was amazing!Donna W.
Easy check in and check out process. They are always quick and friendly.TAMI C.
Actually have the truck size I chose when I made my reservation online.RICHARD H.
Customer did not leave a comment.THOMAS G.
The truck I rented had serious issues in steering control. It was very hard to stay in my lane.KENNETH F.
Customer did not leave a comment.Shirley C.
They did everything, from start to finish, to make the whole trip work seamlessly.Kyle C.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Saratbabu E.
The lady who checked us in was very rude wanted the customers to preform her job and acted like I was an inconvenience. She had to be right at all costs, was arguementive. I won't use this location againSteve W.
Customer did not leave a comment.John K.
Staff was amazing. All three of themSteven M.
The facility and people are great. I can't say the same for the rules. I purchased some moving boxes and then didn't need them. They had never been unfolded. It was less than a week after I made the purchase and tried to return them. In the process of moving, I couldn't locate a receipt. The boxes had obviously never been used. The manager tried to look up the sale and the system didn't go back longer than a week. Really? Not acceptable. So I ended up having boxes I didn't need or use.Ray K. | Overall Experience
Pam's customer service was excellentDonald B.
Customer did not leave a comment.andrew S. | Overall Experience
Customer did not leave a comment.Torrey A.
Customer did not leave a comment.John S.
We rent here every year! Great people and business.CHARLES H.
Customer did not leave a comment.BRUCE L.
Customer did not leave a comment.Sonja N. | First Impressions
Locating unit was not simple or easy. Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that’s all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gapChristopher H. | Online Move In
Customer did not leave a comment.Jeff E.
Customer service at this location is always superb, and the manager is extremely helpful and sincere!!Thomas S.
Customer did not leave a comment.Arthur P. | Overall Experience
Customer did not leave a comment.William W.
I think there was only one person working there. She probably could use some help.Martin L.
I'm truly disappointed in Uhaul. I will NEVER advise anyone to rent from you crooks. My insured Uhaul was stolen from me and you all victimized or punished me for being a victim. I'm disgusted. I will be sharing my experience on any and every forum available online. This is sickening.JENNIFER T.
Please vacuum seats. Especially when previous renters had a pet.LINDA P.
Customer did not leave a comment.Renita M.
The gentlemen in Jefferson City, MO was awesome, very helpful and an asset to the company.DOUGLAS R.
Customer did not leave a comment.frances w. | Overall Experience
The store was small and crampedGENA H.
During the ride from MO to FL the 12' covered trailer leaked water and soaked about 2/3 of the boxes sitting on the floor.John K.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.Clarissa F. | First Impressions
Customer did not leave a comment.JASON C.
This team went above and beyond for our rental experience. The 15' truck was smoked in, and they apologized and will get it cleaned for the next person. The dolly in the back was not secured, but they didn't charge me after I explained what happened. And the biggest help of all was from Chandell Hickman who not only offered excellent customer service, he listened to my request for help on the mileage (we had to go 500+) cost. He said they didn't offer anything bulk, but he wanted to help us when he saw how far we were going. So, he gave us a great rate discount that cut our cost in half! Excellent team and excellent job Chandell. Service like this has earned our business again because you show Uhaul cares about its customers.Christopher L.
The whole, "check in by phone" process is frustrating. I also think the requirement of having 2 extra contacts on file is excessive and pointless. You have a copy of our ID, if we're going to steal/damage a vehicle - Uhaul calling our other contacts isn't going to be beneficial at all.Whitney M.
Customer did not leave a comment.Ronda S.
Customer did not leave a comment.Charles K. | Overall Experience
Customer did not leave a comment.JAMAL R.
Customer did not leave a comment.GREGG P.
Very friendly staff and excellent customer service.REGINALD H.
Customer did not leave a comment.JOSHUA C.
Customer did not leave a comment.Jaquan R.
Customer did not leave a comment.Doug D.
Only negative, was that, at times, the main gate was open.Kathy P. | Overall Experience
loved the place will return someday.SCOTT F. | Overall Experience
Not sureLinda J.
Customer did not leave a comment.EUGENE J.
Customer did not leave a comment.SUSAN L.
Customer did not leave a comment.Michael F.
Them ladies were very accommodating very helpful very nice went to the Hoops to make sure my rental of your property went very well y'all need a raise.Keith M.
The employee that processed our transaction had extremely poor customer service. He was initially more interested in speaking with an ex employees girlfriend than waiting on us. Once it became our turn, we were greeted sternly with a chip on his shoulder because we showed up at 8:45 instead of 8:00 AM, almost threatening to cancel our 24 hour reservation, stating it would interfere with the next family's rental?? (Had it reserved for 24 hours and had it returned by the end of the day). The truck itself was fine, but I would not allow this guy be the face of my business. I am now in need to rent another van. I will drive to the next town and gladly pay the mileage before I interact with this guy again.Jeremy M.
Customer did not leave a comment.Mathew W. | Overall Experience
Customer did not leave a comment.Ian G.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.Carrie K.
Customer did not leave a comment.Bernard K. | Overall Experience
Nothing. Chandell Hickman and his crew did great in taking care of my family and I. God bless you all!CRAIG W.
I didn't understand how to gauge the amount of gas at checkout. I put in more than enough fuel to cover what I used, but was charged $8.55 for 2 gallons of gas because the amount it showed in the truck when I got in it was off. I need a refund for the fuel.Billy C.
Customer did not leave a comment.SHANIKA B.
Customer did not leave a comment.Bradley H.
I really like this location. It is always clean and the staff are friendly and professional. Today was no exception. If I have a need for a U-Haul again, I will select this location.Christopher M.
Customer did not leave a comment.TENOGRA M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Sandra M.
Keep up the good work. Excellent service and great staff.GERALD S.
The staff person who assisted me was very polite and professional. He quickly checked me in, and made it easy and simple. I have used this location in the past, and the people there are always excellent to work with.Christopher M.
Great experience, except the vehicle smelled badly of cigarette smokeJohn P.
Utility dolly was broken. Ramp into truck was not operating correctly. Agent said they were aware of the damage when we reported it. Unclear why it was leased to us to begin with.Alexander C.
More places should treat us customers like this place did, Kristina was very helpful and nice and answered all my questions , I was very comfortableAnwar N.
The uhaul share directions for turning on location tracking we're not complete so had an issue with returning the truck during off-hours. The customer service person TaJua Jefferson was beyond helpful in getting everything figured out. She was friendly and offered patience and assistance.KATLYN P.
Customer did not leave a comment.Kyle C.
You have cool excellent service staffs.Stephen B.
Customer did not leave a comment.RENE M.
Customer did not leave a comment.TONI C.
Customer did not leave a comment.Dorothy S. | First Impressions
The youngman behind the counter was courteous, professional and personable. The facility is clean and well maintained.Steven W.
Customer did not leave a comment.DOUGLAS G.
The customer service was great and I appreciate the help I received.KERI B.
So much better than the one in Sunrise Beach and the one in St. LouisKathleen F.
Customer did not leave a comment.Timothy M.
None. Everything went perfectly.JESSEE U.
The equipment was clean as it could be but the truck itself seemed to be lacking some major care. Dome light was ripped out, had to push brakes all the way too the floor before they worked, door seal was coming downJOHN W.
I just wanted to give a shout out to Vic Johnson, the Uhaul rep who got me setup with my rental. He was always positive and extremely helpful in answering my questions pending the move.Alexander L.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Rebecca B.
My first time using them but it was a very comfortable first time experience just going through the door.MARY M. | First Impressions
Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job. I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.annie r. | First Impressions
GM was friendly and explained everything well. A good experience.JAMES K.
Should have customers look in their truck before leaving. Received a link after I left the lot asking about truck and equipment. Little Kate then to say hey there were crumbs in the console or whatever the situation may be.Michelle K.
Customer did not leave a comment.RONALD L.
Customer did not leave a comment.Brandon M.
Online it said a dolly came w/truck which is why I did not rent 1 there was not a dolly on the truckStacy B.
Staff was amazingly friendly and went out of their way to help me get my check book back after I left it in the vehicle after renting it! Great customer service!!!!MARK C.
Customer did not leave a comment.KENNAN R.
Vic and Kristina were absolutely amazing. They went above and beyond to help us rent the trailer that we needed that day. They were very friendly and professional and more helpful than I can say. I would highly recommend this location and these employees! Thank you again!ROBERT M.
Kristina was very helpful and pleasant to work with. Nice Lady!Gregory F. | First Impressions
Customer did not leave a comment.Cole S. | First Impressions
Customer did not leave a comment.Stacey H. | First Impressions
Customer did not leave a comment.Kathryn C. | First Impressions
There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.Audrey M. | Online Move In
Customer did not leave a comment.OLIVIA A. | First Impressions
Customer did not leave a comment.Jessica A. | First Impressions
Customer did not leave a comment.Christy E. | Online Move In
The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.Melissa F. | First Impressions
Customer did not leave a comment.Doris B. | First Impressions
had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...Anthony T. | First Impressions
Very helpful and accommodating. Thank you!!!micheal C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!