Customer Reviews for U-Haul Storage & Moving of Jefferson City

1,230 reviews

311 Ellis Blvd   Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

(573) 635-7244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(573) 635-7244

311 Ellis Blvd
Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Torrey A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

We rent here every year! Great people and business.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
4.0

Customer did not leave a comment.

Sonja N.  |  First Impressions 
Rating:
3.0

Locating unit was not simple or easy. Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that’s all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gap

Christopher H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer service at this location is always superb, and the manager is extremely helpful and sincere!!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Arthur P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

I think there was only one person working there. She probably could use some help.

Martin L. 
Rating:
1.0

I'm truly disappointed in Uhaul. I will NEVER advise anyone to rent from you crooks. My insured Uhaul was stolen from me and you all victimized or punished me for being a victim. I'm disgusted. I will be sharing my experience on any and every forum available online. This is sickening.

JENNIFER T. 
Rating:
4.0

Please vacuum seats. Especially when previous renters had a pet.

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Renita M. 
Rating:
5.0

The gentlemen in Jefferson City, MO was awesome, very helpful and an asset to the company.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

frances w.  |  Overall Experience 
Rating:
3.0

The store was small and cramped

GENA H. 
Rating:
4.0

During the ride from MO to FL the 12' covered trailer leaked water and soaked about 2/3 of the boxes sitting on the floor.

John K. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

Clarissa F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

This team went above and beyond for our rental experience. The 15' truck was smoked in, and they apologized and will get it cleaned for the next person. The dolly in the back was not secured, but they didn't charge me after I explained what happened. And the biggest help of all was from Chandell Hickman who not only offered excellent customer service, he listened to my request for help on the mileage (we had to go 500+) cost. He said they didn't offer anything bulk, but he wanted to help us when he saw how far we were going. So, he gave us a great rate discount that cut our cost in half! Excellent team and excellent job Chandell. Service like this has earned our business again because you show Uhaul cares about its customers.

Christopher L. 
Rating:
5.0

The whole, "check in by phone" process is frustrating. I also think the requirement of having 2 extra contacts on file is excessive and pointless. You have a copy of our ID, if we're going to steal/damage a vehicle - Uhaul calling our other contacts isn't going to be beneficial at all.

Whitney M. 
Rating:
3.0

Customer did not leave a comment.

Ronda S. 
Rating:
3.0

Customer did not leave a comment.

Charles K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMAL R. 
Rating:
3.0

Customer did not leave a comment.

GREGG P. 
Rating:
5.0

Very friendly staff and excellent customer service.

REGINALD H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

Jaquan R. 
Rating:
4.0

Customer did not leave a comment.

Doug D. 
Rating:
4.0

Only negative, was that, at times, the main gate was open.

Kathy P.  |  Overall Experience 
Rating:
4.0

loved the place will return someday.

SCOTT F.  |  Overall Experience 
Rating:
5.0

Not sure

Linda J. 
Rating:
5.0

Customer did not leave a comment.

EUGENE J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Them ladies were very accommodating very helpful very nice went to the Hoops to make sure my rental of your property went very well y'all need a raise.

Keith M. 
Rating:
1.0

The employee that processed our transaction had extremely poor customer service. He was initially more interested in speaking with an ex employees girlfriend than waiting on us. Once it became our turn, we were greeted sternly with a chip on his shoulder because we showed up at 8:45 instead of 8:00 AM, almost threatening to cancel our 24 hour reservation, stating it would interfere with the next family's rental?? (Had it reserved for 24 hours and had it returned by the end of the day). The truck itself was fine, but I would not allow this guy be the face of my business. I am now in need to rent another van. I will drive to the next town and gladly pay the mileage before I interact with this guy again.

Jeremy M. 
Rating:
3.0

Customer did not leave a comment.

Mathew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Carrie K. 
Rating:
5.0

Customer did not leave a comment.

Bernard K.  |  Overall Experience 
Rating:
5.0

Nothing. Chandell Hickman and his crew did great in taking care of my family and I. God bless you all!

CRAIG W. 
Rating:
5.0

I didn't understand how to gauge the amount of gas at checkout. I put in more than enough fuel to cover what I used, but was charged $8.55 for 2 gallons of gas because the amount it showed in the truck when I got in it was off. I need a refund for the fuel.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

SHANIKA B. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

I really like this location. It is always clean and the staff are friendly and professional. Today was no exception. If I have a need for a U-Haul again, I will select this location.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

TENOGRA M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very happy and satisfied

kimberly t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Keep up the good work. Excellent service and great staff.

GERALD S. 
Rating:
5.0

nothing

THOMAS M. 
Rating:
5.0

The staff person who assisted me was very polite and professional. He quickly checked me in, and made it easy and simple. I have used this location in the past, and the people there are always excellent to work with.

Christopher M. 
Rating:
5.0

Great experience, except the vehicle smelled badly of cigarette smoke

John P. 
Rating:
5.0

.

Vic J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Acie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vic J.  |  First Impressions 
Rating:
3.0

Utility dolly was broken. Ramp into truck was not operating correctly. Agent said they were aware of the damage when we reported it. Unclear why it was leased to us to begin with.

Alexander C. 
Rating:
5.0

More places should treat us customers like this place did, Kristina was very helpful and nice and answered all my questions , I was very comfortable

Anwar N. 
Rating:
4.0

The uhaul share directions for turning on location tracking we're not complete so had an issue with returning the truck during off-hours. The customer service person TaJua Jefferson was beyond helpful in getting everything figured out. She was friendly and offered patience and assistance.

KATLYN P. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

You have cool excellent service staffs.

Stephen B. 
Rating:
5.0

Very friendly and professional staff!

Robyn N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENE M. 
Rating:
3.0

Customer did not leave a comment.

TONI C. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S.  |  First Impressions 
Rating:
4.0

The youngman behind the counter was courteous, professional and personable. The facility is clean and well maintained.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

The customer service was great and I appreciate the help I received.

KERI B. 
Rating:
5.0

So much better than the one in Sunrise Beach and the one in St. Louis

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

None. Everything went perfectly.

JESSEE U. 
Rating:
5.0

The equipment was clean as it could be but the truck itself seemed to be lacking some major care. Dome light was ripped out, had to push brakes all the way too the floor before they worked, door seal was coming down

JOHN W. 
Rating:
5.0

I just wanted to give a shout out to Vic Johnson, the Uhaul rep who got me setup with my rental. He was always positive and extremely helpful in answering my questions pending the move.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

My first time using them but it was a very comfortable first time experience just going through the door.

MARY M.  |  First Impressions 
Rating:
5.0

Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job. I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.

annie r.  |  First Impressions 
Rating:
5.0

GM was friendly and explained everything well. A good experience.

JAMES K. 
Rating:
4.0

Should have customers look in their truck before leaving. Received a link after I left the lot asking about truck and equipment. Little Kate then to say hey there were crumbs in the console or whatever the situation may be.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

The staff here was very professional, friendly, and very customer service oriented.

RANDY N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
3.0

Online it said a dolly came w/truck which is why I did not rent 1 there was not a dolly on the truck

Stacy B. 
Rating:
5.0

Staff was amazingly friendly and went out of their way to help me get my check book back after I left it in the vehicle after renting it! Great customer service!!!!

MARK C. 
Rating:
5.0

Customer did not leave a comment.

kenneth l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mitchell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNAN R. 
Rating:
5.0

Vic and Kristina were absolutely amazing. They went above and beyond to help us rent the trailer that we needed that day. They were very friendly and professional and more helpful than I can say. I would highly recommend this location and these employees! Thank you again!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Ollie G. 
Rating:
5.0

Heat index wellover 100 today. Truck had no air conditioning. Only worked for 30 minutes of the 8+ hour day

JAMES H. 
Rating:
5.0

Great Job

JOHN P. 
Rating:
5.0

Kristina was very helpful and pleasant to work with. Nice Lady!

Gregory F.  |  First Impressions 
Rating:
1.0

Manager is a very mean man very rude. I would never recommend anyone to use that location.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
2.0

The lady Pamela was rude as hell I was literally standing inside the Ellis Blvd location in Jefferson City Missouri waiting to get help and I was next in line Pamela was outside just staring at me and came in to help the person behind me and I really think Pamela is racist because she literally saw me there waiting and I was next in line it was another lady in their working helping another customer and when Pamela walked in the lady told her that I was next and Pamela ignored her and helped the man behind me WHICH WAS COMPLETELY RUDE I WILL NEVER GO BACK THERE AGAIN BECAUSE PAMELA IS SO RUDE AND SHOWS NO TYPE OF RESPECT THANK GOD THIS NICE GENTLEMAN CAME IN AND MADE SURE HE HELPED ME BECAUSE HE KNEW I WAS SO MAD AND THE MAN WHO HELPED ME HE IS A MANAGER AND WAS VERY NICE BIT PAMELA SHOULD BE FIRED SHE IS UNPROFESSIONAL

Paris J. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The staff was of a quality that I see less and less. They listened, were efficient, offered advice, walked me through the process of turning in my trailer and obtaining a storage unit. Add smiles and friendly attitude. This was a unique experience in today's world following a long adventure on a thousand miles of highway. Simply excellent.

Homer M.  |  First Impressions 
Rating:
5.0

Like the access hours, staff was very helpful, and location is great for me. The hill to access the unit is an annoyance, but I shouldn't have it for the potential snow and ice.

Andrew M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

I reserved my truck 30 days in advance. It was a simple procedure. On the scheduled day Check in was quick and efficient. My 10' truck was waiting at the front door. The truck was well maintained in the cab, cargo area and exterior. The return/ check in process was equally efficient. An overall excellent experience.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

ENRICO R. 
Rating:
4.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Just many thanks to this location and went out of the way to help how they could and called around to find other hauls to see if availability but lucky they had one come back while I was there to fit me in for use and made sure it was clean and completely sanitized and a really want to express the help and appreciation from Kristina Washington for going the not just the extra step but the extra mile and understanding with respect. And a big many thanks Kristina Washington and way to go and with great awesome people personality. So just saying from this company of uhaul I hope and pray you all compliment her and with even more to her. And also can't remember the guy working with her was trying to work and help customer too and honestly I don't know how he stayed so calm with the customer being disrespectful and rude. If that was me, ida had to been professional and say I'm sorry but with your attitude as a customer, I'm gona have to ask you to leave sir. But again if I'm ever need a uhaul in Jefferson City Mo 65101. I will come back to Ellis blvd and hopefully be able to deal salesperson Kristina Washington, again also I will always recommend this location to anyone for an outstanding location and keep up the good work. Honestly in my opinion she deserves a bonus and a pay raise and hope uhaul follows through with this and honestly respects this enuf to step up as well and give a good one with this review and even to the guy was there the same day working as well. Many thanks again Danny Gibson

Danny G. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

Customer did not leave a comment.

HEATHER J. 
Rating:
5.0

Customer did not leave a comment.

Sonya S. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

NEIL S. 
Rating:
4.0

The people were working very hard to do their job. The location appears understaffed.

Steven T. 
Rating:
5.0

Very good customer service representatives. Staff was very helpful each time I went in.

Ollie G. 
Rating:
5.0

Just make sure that even the dome light works in the storage area or ask if the customer knows how to do it. Maybe even just show them

Jevon M. 
Rating:
5.0

Customer did not leave a comment.

Greg E. 
Rating:
1.0

Very poor people skills, rude, and seemed not to care about my feedback. No compassion on customer concerns and complaints. I will never rent from uhaul again after my drop-off. Was charged an extra day without my knowledge.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

Kristina and Chantelle were both excellent. Thoroughly friendly, professional, courteous, helpful. Both are great customer service representatives. Thanks for your great service!

Michael B. 
Rating:
5.0

The.friendly staff does a great job

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

Cole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn C.  |  First Impressions 
Rating:
2.0

I gave a “below average” rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.

Tara J.  |  First Impressions 
Rating:
5.0

The location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.

RANDY N.  |  First Impressions 
Rating:
2.0

There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.

Audrey M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

OLIVIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy E.  |  Online Move In 
Rating:
5.0

The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.

Melissa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris B.  |  First Impressions 
Rating:
5.0

had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...

Anthony T.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating. Thank you!!!

micheal C.  |  First Impressions 
No reviews have been submitted for this location.

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