Customer Reviews for U-Haul Storage of Bend

7905 reviews

63370 N Hwy 97   Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

(541) 388-0671

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 388-0671

63370 N Hwy 97
Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Very clustered and unorganized and too much confusion.

Ryan S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katie R.  |  Overall Experience 
Rating:
3.0

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Kenneth D.  |  Overall Experience 
Rating:
1.0

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very “content”. I hope whoever, if anyone, is reading this has a wake up call and realizes they don’t have to work for a place who treats people like this. They will screw your over just the same.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rusty S.  |  Overall Experience 
Rating:
5.0

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

ZACHARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RYAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
1.0

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn’t desperate I would take all of my stuff out and request a refund.

Evan B.  |  Online Move In 
Rating:
5.0

Very helpful

James A.  |  First Impressions 
Rating:
5.0

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

David J.  |  First Impressions 
Rating:
4.0

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

MONICA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFF A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AL C.  |  Overall Experience 
Rating:
5.0

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Wes S.  |  First Impressions 
Rating:
4.0

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Marla G.  |  Overall Experience 
Rating:
2.0

My storage unit was broken. Told them & still never was fixed properly. Someone could’ve just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn’t even give a discount. Overall would never rent a storage here again or recommend them.

Joy C.  |  Overall Experience 
Rating:
4.0

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Kenneth D.  |  First Impressions 
Rating:
2.0

Unit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It’s not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.

James K.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.

Rusty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Polly G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Online Move In 
Rating:
5.0

Staff was great and helpful. Just could use extra help at times. Thank you.

Jean L.  |  Overall Experience 
Rating:
5.0

Mr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.

Polly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keri B.  |  Overall Experience 
Rating:
2.0

We were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.

RICK K.  |  First Impressions 
Rating:
1.0

Never have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Will, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!

Dawn S.  |  First Impressions 
Rating:
5.0

very helpful staff

Wendy W.  |  First Impressions 
Rating:
3.0

I almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.

Katie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy s.  |  Overall Experience 
Rating:
1.0

They arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous

DAVID L J.  |  First Impressions 
Rating:
4.0

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Gary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan b.  |  Overall Experience 
Rating:
5.0

Was easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with

jordan t.  |  Overall Experience 
Rating:
5.0

Micheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy

mohamed e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brody p.  |  First Impressions 
Rating:
4.0

Thank you!

Laura B.  |  Overall Experience 
Rating:
4.0

Clean facility...helpful personnel.

Carmen K.  |  First Impressions 
Rating:
4.0

Clean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.

JAMES B.  |  Overall Experience 
Rating:
4.0

This is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.

Robert G.  |  Overall Experience 
Rating:
3.0

I was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone

kim m.  |  Overall Experience 
Rating:
3.0

My code for my storage unit has not worked once in the 5 times I have tried to access it.

Wendy M.  |  First Impressions 
Rating:
5.0

Thank you!

Keith C.  |  Overall Experience 
Rating:
5.0

The blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they’re loading things alone.

kelsey g.  |  Overall Experience 
Rating:
5.0

Very nice people, good service, no problems

Edward S.  |  First Impressions 
Rating:
5.0

Thank you we trust U-HAUL

kim m.  |  Overall Experience 
Rating:
5.0

The crew in Bend was great to work with and very helpful!

james s.  |  First Impressions 
Rating:
5.0

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

Michelle R.  |  First Impressions 
Rating:
5.0

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

rachel b.  |  First Impressions 
Rating:
5.0

Great job guys, thank you for allowing me to help out too.

Keith C.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable! Can’t thank them enough for making our move as easy as possible.

Allie S.  |  First Impressions 
Rating:
4.0

The U-Haul team was very accommodating.

Christian P.  |  First Impressions 
No reviews have been submitted for this location.

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