Customer Reviews for U-Haul Storage of Bend

8,069 reviews

63370 N Hwy 97   Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

(541) 388-0671

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 388-0671

63370 N Hwy 97
Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY O. 
Rating:
5.0

I hope the failure on my side does not influence the decisions this team makes in the future in regards to the lengths they go to help customers. I can say with out a doubt that the team at this U-Haul facility literally saved my life.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Was not told about refuel charges. Not happy about that extra charge

Angelica N. 
Rating:
5.0

My experience was great. I didn't have a reservation yet they fitted me with the perfect truck for my needs. Everyone was super helpful and nice. I paid exactly what I expected. Very good experience. Thank you.

LISA ANN C. 
Rating:
4.0

Parking identification was a bit tough

PHILIP MICHAEL B. 
Rating:
5.0

better computer system. my information that was already entered had to be entered five more times.

daniel P. 
Rating:
5.0

Customer did not leave a comment.

Simeon M. 
Rating:
5.0

Truck was not in 24/7 location noted on website. But was easily found.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

DONALD JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Ez to pick up Super Ez to drop off. Great job and friendly staff!

AARON A. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

The help provided to hook a car trailer to the truck was much appreciated.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Very easy return of the U-Haul trailer.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
2.0

The service was terrible and the people who work there are lazy and just plane rude. I will not be returning and I will be telling my friends and family not to go there as well.

JESSE MAY M. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
3.0

I was told there would be an appliance dolly for me but when I arrived there was not. When I asked about the guaranty she said “ there are no guarantees here” even when I asked why it is printed on the screen with which I was making my payment. What exactly is U-Hauls guarantee? Apparently, according to the company's employees, there are none.

Susan C. 
Rating:
5.0

Staff work fast and diligently from start to finish of my experience. They did an excellent job.

ROBERT JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

TOM A. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Your website needs work. It would not let me rest my password. The other item would be your phones. When they say you will have to wait 63 minutes for your turn. When people are moving it is one of the most stressful thing people go through. Jami R Garrett

JAMI G. 
Rating:
2.0

I received the truck and was led to believe the tank was full. Before returning the truck, I followed the agreement and filled it to full. To my surprise, I ended up putting about 14 gallons into the truck while I estimated I only used up about 7 gallons, so I ended up putting about 25 dollars worth of extra gas into the truck. When checking out, I asked if I could be compensated for the extra gas I put in and that request was not accommodated. Come on UHaul, I thought you were better than this... Going to use Penske for my next move.

ETHAN PHILIP G. 
Rating:
5.0

All good.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

RYAN O. 
Rating:
5.0

Customer did not leave a comment.

GUY F. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
4.0

Facility is small. As a result merchandise, such as moving boxes, frequently are not on floor. Someone has to go get merchandise which can take time as staff is busy. Parking for cars very limited. Traffic in and out can get congested. Staff is great and equipment rented was clean and well maintained.

ELLEN S. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Erika R. 
Rating:
5.0

Customer did not leave a comment.

LAURA HELEN B. 
Rating:
5.0

Excellent customer service!

Jennifer B. 
Rating:
5.0

Good as is

TERRENCE PATRICK F. 
Rating:
3.0

They desparately need help to cover the reception counter when people come in. And the lady that was there was very rude. She needs some additional training on how to treat customers when she's overwhelmed with no one else at the reception counter to help her.

OLIVER W. 
Rating:
5.0

Staff is very friendly and helpful from the people at the counter to the technicians that help you get the equipment and when you return it.

Michael B. 
Rating:
5.0

Your staff were all very friendly, competent and helpful. Great customer service!

MARK M. 
Rating:
5.0

More available storage units

ANNA H. 
Rating:
1.0

The hitch was installed properly and they did a great job with the installation.. I have no problems with the gentleman who did the labor and work. Yet, the woman Brenda at the desk when I dropped off my keys was horrific. As far as customer experience, her attitude, tone, raised voice, and even her hanging up on me after I called hours later asking for an update as she responded lying about when my vehicle would be ready for pick-up is absolutely unexceptable. Her argumentative tone and lack of patience were frustrating, to say the least. As a business owner myself, if one of my employees treated any of my clients or person who walked through my doors or on the phone like Brenda did to me, that individual would have some major repercussions. Instead, I was left with no update and deceived. When I asked for an apology her response was continued to be over and over a disgrace of explanation trying to explain and validate her reasoning for lying, raising her voice, and hanging up on me. She even put my calls on hold for minutes at a time to mess with me when I would call back... No apology there if you ask me. I won't be returning to that specific location ever again, nor refer friends to it as long as Brenda works there.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Repeat customer.

WILLIAM BREWSTER H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

JULIE I. 
Rating:
5.0

It was perfect beginning to end

MARIA T. 
Rating:
5.0

Customer did not leave a comment.

DORIS C. 
Rating:
4.0

Customer did not leave a comment.

PER MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

The man who helped put the hitch on and take off was awesome and very professional. Thank you so much

NICHOLE H. 
Rating:
5.0

I appreciate that the trailer was ready with my reservation. The staff are very efficient and easy to do business with. The trailer was well maintained and easily towed and safe.

David B. 
Rating:
4.0

No one (from the staff at this location to the staff I reached on your national number) seemed to know how to deal with your reusable plastic moving box rentals. It is a great product and I would highly recommend them but your business doesn't seem to be prepared to support them!

Elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

JULIANNE MARIE T. 
Rating:
5.0

Customer did not leave a comment.

norman L. 
Rating:
5.0

Fast, convenient, friendly. I've used them many times to rent pickup trucks & traiers.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
3.0

Customer did not leave a comment.

Jenna K. 
Rating:
4.0

The person checking in vehicles was super helpful and friendly!

Kirsten H. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
4.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

800 customer service savannah screwed up and moved my time up and got to the location and the truck hadnt arrived

ANTHONY JOHN F. 
Rating:
5.0

employees were super helpful and nice

SARA T. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
4.0

During busy times add cashiers, more than one,

Michael B. 
Rating:
5.0

It could not have been a better experience. Michael at the front desk was excellent. The gentleman that checked the truck back in was excellent too (wish I could remember his name). Moving sucks, but I am grateful for this top-notch experience with Uhaul.

Roderick U. 
Rating:
3.0

The employee that I saw in parking where I was dropping off the 20' truck, never said “may I help you”, he simply said move your car to the customer area. He said something to the young girl dropping off her truck so I just did what he told her and left the truck with the keys in It and left. He had black spike type earrings in, didn't catch his name cause he never stopped to say anything but move your car.

MAUREEN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

If there was a flat rate for unlimited mileage that would have been nice to know. I had no idea how high the cost was per mile. Also on that unit the door was not functioning properly. It was sticking hence the "no" on the clean (which it was) but the door was a big issue.

EDGAR S K. 
Rating:
5.0

Customer did not leave a comment.

RIAN J W. 
Rating:
5.0

Customer did not leave a comment.

Forrest V. 
Rating:
3.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Great location and nice staff!

David A. 
Rating:
5.0

Customer did not leave a comment.

KATIE B. 
Rating:
3.0

Customer did not leave a comment.

Aileen H. 
Rating:
5.0

Great trailer. Made my move super easy.

ANTHONY K. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Everything was good with my truck, except that the steering wheel was clocked about 10° counterclockwise when driving straight down the road. Otherwise the truck operated flawlessly and was easy to use.

Chris G. 
Rating:
5.0

Drop off happened in minutes. Fantastic!

CHRISTOPHER O. 
Rating:
4.0

The cab interior was spotless. It was wiped down and very clean. I've rented a lot of trucks from Uhaul. This was by far the cleanest I've been in.

John P. 
Rating:
5.0

Staff was very efficient, friendly and helpful.

Gwendolyn C. 
Rating:
5.0

Nice heavy duty trailers

tony S. 
Rating:
4.0

The extension between the tongue and where the ball mounts is too long causing a lot of rattling and unstable conditions when on the freeway, even when only going 55mph.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Drew H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

When I arrived at 9:00 AM to pick up my truck, there was a line of four customers in front of me. There was one person at the counter, wearing sunglasses, telling customers he had been up until 4 am. He was doing his best, but having computer problems. I didn't get my vehicle until 10:00 AM. When I returned the truck a bit after 3, there was nobody to check me in. I went inside and was told to find someone out in the lot. When I went out, a uhaul employee was moving the truck but he told me he could not check in the vehicle. Another employe told me he would take care of it. This was around 3:30 PM. I have now been charged for an extra day due to lack of staff or incompetence,I am not sure which. How do I get this corrected I should not be charged an extra day.

Gary P. 
Rating:
4.0

Mike at the counter was awesome! He listened, helped me choose a truck and booked it quickly. He also made me feel comfortable with a line behind me. Costumer service rep Elli was nice and handle my situation w care as well. Thanks!

Isaac M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

This is the absolute BEST Uhaul facility I’ve ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren’t for him. Would recommend 1,000%!

DEBORAH T.  |  Overall Experience 
Rating:
5.0

This location is doing a great job. Much, much better than past experiences many years ago. Check-in was quick and even though I was an hour early picking up they got a rig and trailer trip ready in a snap.

James R. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
3.0

When I called support to ask questions about the photo process no one could give me a definitive response. I called three different numbers and waited an aggregate total of over an hour on hold.

Brandon W. 
Rating:
5.0

Personnel were very busy but were busting ass to keep up. Very friendly

GAYLEN WILLIAM W. 
Rating:
2.0

After being asked to complete the entire process via online website, because of COVID, which is fine, I was ultimately given the lock box number and combo, only to find it empty. I wasted half an hour trying to comply with the request and had to go inside and stand in line in the end, anyway. The counter person did not seem to know how the online system worked and wasn't friendly. It was frustrating.

Molly M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
2.0

The agent that checked me in was a extremely lazy and over opinionated. And I had to remind her twice to add a hand truck to my order, after which, she pointed me to my truck and never gave me the hand truck. I drove off and got half way home before realizing it probably wasn't in the back of the truck… Sure enough, I had to turn around and drive back to get it. Plus, there was a big display sign in the front window of the truck that I had to remove and take back to the building. Last but far from least, and unrelated to this particular location - The truck was leaking from the rear differential and stained my driveway… Your corporate offices will be hearing from me on that one. Not okay!

Daniel G. 
Rating:
3.0

Charged for extra miles should have just put it if they knew I was going from Vancouver to lapine and back to bend pointless

Cade P. 
Rating:
4.0

Need more help at the register.

LORRAINE W. 
Rating:
2.0

My unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul’s drainage system was not working properly. I will never use Uhaul for storage again.

Jamal T.  |  Overall Experience 
Rating:
2.0

Very clustered and unorganized and too much confusion.

Ryan S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katie R.  |  Overall Experience 
Rating:
3.0

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Kenneth D.  |  Overall Experience 
Rating:
1.0

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very “content”. I hope whoever, if anyone, is reading this has a wake up call and realizes they don’t have to work for a place who treats people like this. They will screw your over just the same.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rusty S.  |  Overall Experience 
Rating:
5.0

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

ZACHARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RYAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
1.0

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn’t desperate I would take all of my stuff out and request a refund.

Evan B.  |  Online Move In 
Rating:
5.0

Very helpful

James A.  |  First Impressions 
Rating:
5.0

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

David J.  |  First Impressions 
Rating:
4.0

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

MONICA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFF A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AL C.  |  Overall Experience 
Rating:
5.0

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Wes S.  |  First Impressions 
Rating:
4.0

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Marla G.  |  Overall Experience 
Rating:
2.0

My storage unit was broken. Told them & still never was fixed properly. Someone could’ve just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn’t even give a discount. Overall would never rent a storage here again or recommend them.

Joy C.  |  Overall Experience 
Rating:
4.0

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Kenneth D.  |  First Impressions 
Rating:
2.0

Unit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It’s not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.

James K.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.

Rusty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Polly G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Online Move In 
Rating:
5.0

Staff was great and helpful. Just could use extra help at times. Thank you.

Jean L.  |  Overall Experience 
Rating:
5.0

Mr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.

Polly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keri B.  |  Overall Experience 
Rating:
2.0

We were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.

RICK K.  |  First Impressions 
Rating:
1.0

Never have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Will, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!

Dawn S.  |  First Impressions 
Rating:
5.0

very helpful staff

Wendy W.  |  First Impressions 
Rating:
3.0

I almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.

Katie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy s.  |  Overall Experience 
Rating:
1.0

They arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous

DAVID L J.  |  First Impressions 
Rating:
4.0

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Gary S.  |  First Impressions 
Rating:
4.0

Clean facility...helpful personnel.

victor t.  |  First Impressions 
Rating:
5.0

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

Michelle R.  |  First Impressions 
Rating:
5.0

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

rachel b.  |  First Impressions 
Rating:
4.0

The U-Haul team was very accommodating.

Christian P.  |  First Impressions 
No reviews have been submitted for this location.

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