Your check in process, pandemic protocols aside, are invasive requiring a photo documentation of both sides of the customer's driver's license. You have no need for back side photos. I am interested in respecting boundaries, while providing necessary information to the business.I will not be using u-haul if I can avoid it in the future, at least until your policies change. Your local customer service personnel were very patient with me about these corporate policies and my issue with them.LAWRENCE L.
Customer Reviews for U-Haul Storage of Corvallis
Corvallis, OR 97330
(@ Buchanan Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.Alison C. | Overall Experience
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Richard W.
Make time to orient inexperienced truck drivers to the features in the vehicle. I did not know how to change the sideview mirrors in order to ensure safety on the highway. I called, but had to wait on hold. The person taking reservations could not help me. The roadside assistance line had long hold times. These questions should be answered before the renter leaves the premises. But your staff is so swamped that they had no time for orienting renters to the operational and safety aspects of the truck. Amber, at this location, was very helpful and found someone at another location to assist me.Carol E.
The two employees I dealt with were helpful and polite. Excellent customer service. Thanks.l chase L.
Customer did not leave a comment.MICHAEL JOHN P.
Very quick, efficient on-line rental, pick-up and return processes. Staff who helped me were knowledgeable and helpful. No improvements necessary from my experience, just kudos to the staff at this location.STEPHEN JAIRUS P.
Customer did not leave a comment.Diana H.
You do not answer your phone. You don't seem busy or on the phone when I come in, but your calls go to auto hold where I waited for close to 30 minutes, 3 times with important questions I needed answered immediately during my rental. This is horrible customer service. Answer your phone.angelina G.
U-Haul helped me out in a tough spot when the rental car I had reserved was suddenly not available. Thanks, U-Haul!Cathi V.
Keep doing what you're doing! Can't think of anything extra you can do. Keep up the great work!GARY C.
everything was super good!!!Mia L.
Customer did not leave a comment.John W.
Customer did not leave a comment.JEREMY R.
Good service in person. Takes awhile to reach on the phone. All that phone tree stuff.DAVID STEELE W.
Customer did not leave a comment.CAROLYN M.
Customer did not leave a comment.MARK CHARLES P.
Customer did not leave a comment.Linh B.
Customer did not leave a comment.bruce G.
Customer did not leave a comment.Yvette G.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.youli Z.
Best uhaul experience ever.Paul D.
Customer did not leave a comment.ERICA DIANNA M.
I was on hold for 25+ minutes and when I drove down the street to the location no one was on site for a little bitNathan C.
Customer did not leave a comment.Deborah L.
Customer did not leave a comment.Don K.
Customer did not leave a comment.Kenneth W.
The truck had many problems- a reverse light is out , no bright light or regular light indicator in dash, very bad wiper blades, alignment is way off.Leslie L.
Customer did not leave a comment.Chase C.
Customer did not leave a comment.Jenna G.
Customer did not leave a comment.david L.
Customer did not leave a comment.jessica N.
Customer did not leave a comment.joshua K.
The guys and gals that work there are always busting their behinds to be efficient and helpful to all the customers !Frederick E.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Katie H.
best truck ride everRICHARD CARL P.
Customer did not leave a comment.MARKAYLA C.
The clerk was not helpful and rude at Corvallis location. The clerk at Eugene location was super nice and helpful. Makes a huge difference when your treated with kindness.Laura R.
online sign-in made the checkout very quick.erik H.
The representative was especially easy to work with and efficient during both the initial contact and rental and the check in... Kudo's!!...PHILLIP EUGENE B.
Customer did not leave a comment.GLENN H.
Customer did not leave a comment.Patrick C.
The young man assisting me was extremely efficient and engaging. I watched him with the previous customer and was quite impressed. Most companies are not worth a crap if it were not for the great people that make that company shine. And this man did. They should not overlook such effort. And no, I've never met him.mitchell S.
Customer did not leave a comment.DARCEY B.
Let customers know about the new app that allows check-in at the drop-off location. I locked the truck and struggled to get photos in the glaring sun and heat. If I had known I would have checked my confirmation sooner and seen the instructions.christina N.
I was given an old truck with over one hundred thousand miles on it. The windshield was dirty. When I turned it in, the guy told me, â€œOh yeah, we didn't get to doing thatâ€ when I told him about the dirty windshield. Like it wasn't important at all.Jacquelyn C.
Customer did not leave a comment.Gene C.
Customer did not leave a comment.JULIE L.
Larger, clearer, simpler signage would be helpful.Timmothy G.
Customer did not leave a comment.Gregorio L.
Customer did not leave a comment.CARSON S.
The Corvallis site is always the Best! Professional and they do what they said they would do, which was vital in our moving situation!CARLA C.
Customer did not leave a comment.John M.
I reserved a closed trailer on may 17th. When I came to pick it up it on the 28th it wasn't available. I received no discount or help. They gave me a open trailer and a tarp that almost immediately tore off at the tie down holes. The rep just said "sorry that really sucks" and that was it. They even had another closed trailer exactly the size as the one I reserved but they wouldn't let me take it because someone else reserved it. But I guess I matter less then another customer. If you're going to let a customer reserve something have it ready for them. Don't screw them over and mess up their entire week. I am disgusted with how this was handled and will NEVER recommend uhaul anywhere to anyone and will always tell this story whenever uhaul is brought up. I'm extremely pissed at how this was handled.Trevor S.
Customer did not leave a comment.HELEN B.
Very efficient and courteous. As a firs time user, I really appreciated how well this group of people all did their jobs. Well done!Deborah L.
Customer did not leave a comment.Kathy J.
When I made the reservation, it said the amount due at pickup would be $37. They charged me $96. They explained it was for the estimated mileage, which is fine, except I was not expecting to be charged up front. Just dumb luck I was able to cover it. I returned it with 80 miles (20 less than the estimate) but the price was the same? Just feels like you were really sketchy with your pricing. I probably won't rent from uhaul again.Bonnie W.
Very professional and quick service Thank You!MARK W.
Customer did not leave a comment.RALPH M.
Customer did not leave a comment.Eduardo M.
It was perfecyJUDY E.
Customer did not leave a comment.Mitchell H.
Customer did not leave a comment.Todd S.
This location consistently has great serviceBRETT STEVEN E.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Marvin J.
Salem refused to let us take the truck out of state so we made other arrangements.MICHAEL DAVID C.
Great staffStacey G.
Customer did not leave a comment.Kathy R.
Quick, friendly and competent.JOHN W.
Customer did not leave a comment.Carman C.
Customer did not leave a comment.EDWARD F.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.SAMANTHA K.
Thanks to Levi, I got in got the trailer that I needed and got on the road to meet a deadline quickly. Service in person was great. However, I had called the store directly to see if the trailer I wanted was available and no one answered the phone. Call me old fashioned but doing all the business online is difficult for me.Brandon M.
Customer did not leave a comment.Angela E.
Nothing, all was great. Easy access to the drop off place and the young man helping us was professional and efficientVICTORIA M.
Customer did not leave a comment.LESLEY L.
Once you rent the vehicle you no longer can contact themJERRY H.
The attendant that set me up with the trailer did an outstanding job. He was extremely professional and competent. The adaptor for trailer lights was bad and he quickly trouble shot the problem.Donald G.
Just mad at the after hours check in and extra 20$ for what? Couldn't get app to work and angry at extra 20$ for no reason!Robert S.
An excellent truck, well maintained, but a dirty windshield, with several chips that were not mentioned. Also, a little cracked plastic under the front grille that wasn't noted.Daniel M.
Customer did not leave a comment.DOnald B.
Customer did not leave a comment.ALBERT CLARK S.
Customer did not leave a comment.David C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Frank J.
Customer did not leave a comment.John E.
Due to the status of the world right now it would have been nice to have the truck cleaned the windows were filthyROBERT J.
Appliance dolly was not loaded into truck. Otherwise one of the best uhaul locations.Sunny P.
Customer did not leave a comment.Stephen S.
Staff was friendly,courteous, and helpfulFRED DELIVAN V.
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.Robert H. | First Impressions
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.Ana L.
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.David K. | Overall Experience
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.Kyle S. | Online Move In
Customer did not leave a comment.Dennis F. | Overall Experience
So thankful I got the last storage unit!! Thank you, thank you!!Tiffanie S. | First Impressions
Customer did not leave a comment.Timothy W. | Overall Experience
If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.Matraca M. | Overall Experience
This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.Donna E. | Overall Experience
Customer did not leave a comment.Peter G. | First Impressions
Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.Candy D. | Overall Experience
Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...Susan C. | Overall Experience
Everyone was very helpful!!Todd M. | First Impressions
The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!nancy r. | First Impressions
Hello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Thank you.Barusa k. | First Impressions
Brent and Stephanie were great in every aspect. Thank youIbrahim I. | First Impressions
Everything went very smoothly.Laura D. | First Impressions
Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.Cindy s. | First Impressions
Needs more staff to help customersJohn J. | Overall Experience
Great and friendly staff. Very helpful and always available.Linda R. | Overall Experience
My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.Carolyn C. | First Impressions
Very helpful crew, enjoyed by time with them.Linda R. | First Impressions
Saved me, last minute.. Thank you !!Martha N. | First Impressions
Brent was awesome. Helped me find what I needed. Fast and friendly.Lori W. | First Impressions
A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".Brian B. | Overall Experience
I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!Garnet B. | Overall Experience
Thankskelly g. | Overall Experience
Lukas provided great service and made everything really easy. Super appreciate it!Niamh C. | Reservation
Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!Peter L. | Overall Experience
I was pleased overallDeahna G. | Overall Experience
Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.David C. | Overall Experience
Friendly staffJon R. | Reservation
Wonderful experience, will highly recommend.John C. | Overall Experience
Everyone was super friendly and efficient.MARTHA L. | Overall Experience
great service!Brandi G. | Overall Experience
My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.Emily R. | Overall Experience
goodyize z. | Overall Experience
Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.KELSEY T. | Overall Experience
With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!Timothy S. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!