The only issue I had is I called before I came because I had a reservation to see what time the facility closed and they said 5. I got there at 4;30 and no one opened the door and no one would answer the phone. Other people (customers) came and was having the same issue. I needed to visually see the unit before renting it. But I had to do a reserve now in the fourth floor instead of the one I reserved which was on the 1st floor because that’s the only one that was available. Then when I went to go inside to check out the unit it’s going to be tighter than what I thought. Maybe not enough room for all my belongings. Even though the site says it will fit my things according to my square footage, I don’t think it will. So I have to pay for this storage and also store my belongings else where, which is annoying.Jillena M. | Online Move In
Customer Reviews for U-Haul Storage of Downtown Dayton
U-Haul Truck Share 24/7© Location
Dayton, OH 45402
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tarvarys P. | Overall Experience
I DIDNT REALIZE I HAD TO CHECK IN WHEN I ARRIVED AT U HAUL. WITH THAT BEING SAID I LIVE ALL THE WAY IN XENIA. I BEEN TRAVELING BACK AND FORTH. WORKING A FULL TIME JOB. I WAS EXHAUSTED FROM TJE NON STOP PACKING AND LOADING AND UNLOADING. (ALONE) I ARRIVED THERE MY SECOND DAY, AND I WAS LOCKED OUT OF THE BUILDING. I WASNT HAPPY AT ALL. NOW I HAVE A WHOLE CAR LOAD OF BELONGINGS AND THE ONLY OPTION IS TO RETURN BACK HOME, AND UNLOAD THEM SO I COULD RETURN TO DAYTON BECAUSE I HAD BUSINESS TO ATTEND AS WELL AS GIVE A FRIEND AND HER DAUGHTER A RIDE. TJE WHOLE ORDEAL PUT ME BEHIND. I WAS TIRED AND FRUSTRATED TO NO RETURN. VERY DISAPPOINTING.Traci T. | Online Move In
I had a trailer and could not grab the sofa in my unit because the elevator was stuck on the fourth floorEthan S. | Online Move In
The truck door was broken, no one told me that. I called the gm numerous times and he never responded to me. I left voicemails. It was very difficult to move my stuff without proper access. I didn't know about the door being broke until the next day when I returned the uhaul truck to another location. Homeless people hang out in the building and make it harder to move stuff in/out.Tara M. | Online Move In
Thank you for you save my propertyruth b. | First Impressions
Customer did not leave a comment.DAJEON S. | Overall Experience
Good service provided by staff. You are a little pricey!!!delores w. | Overall Experience
AJ, this location's manager, is exceptional. Explained everything. Was really knowledgeable, patient, and professional from start to finish. The truck was awesome. The storage facility is clean and fully equipped with carts/tools to complete my move. Well done.BRANDON P. | First Impressions
My son and my belongings got stuck on the elevator and the fire alarm went off. I called after hours number and left a message. Fire department came and I hadn't received a call back from after hours still and had to call them back. Once there they were helpful and somewhat sympathetic. They gave me 2 smaller storage units for the rest of my things on the first level. I just think there should be some kind of contingency plan for this sort of thing. The elevator I was told would be down for a couple months, I have knee problems and can't do alot of steps to my 3rd floor unit. My question is how do I get my things back down when I'm ready to move? They did assure me ot would be taken care of. Other than that, everyone was greatjanine t. | First Impressions
The swipe process was confusing and not fully explained that the pin/swipe needs to be used twice. Once to check in and then again to actually unlock the doors. This information would have been helpful for a first timer.Alishia K. | Online Move In
People sleeping inside. Someone sleeping in rest room. People with lawn chairs sitting outside their unit. People leaving trash inside entrance on floor. Roaches. Water leaking in my unit. Woman who cleaned building was friendly and did good job.Darrell S. | Overall Experience
It was amazing moving in. The only thing that was distasteful was when we got there, there was some wet Grey water along the ground at the loading docAmarea S. | Online Move In
Check-in process is horrible.Carla P.
Customer did not leave a comment.Jay B. | Online Move In
its a lot of people living and hanging out inside of this storagerobert d. | Overall Experience
Thank youShaniquwa F. | Overall Experience
It was to many bugs crawling around Roaches everywhere I didnt feel comfortable with my items in the storage 🙃 also the smell was awful it smelled like moth balls when I removed my items from the storage my items smelled like moth balls. I had to self treat (pest control) my items for bugs.Litisha T. | Overall Experience
My move out date was 7/22/2020. I called and spoke to a staff member that told me they would look at the unit and delete me out the system. Than on 8/07/2020 I received a bill saying I owe $102 because someone else didn’t do their job right. I called three times after I received that bill to clear to the situation and no answer. So no I won’t recommend it to anyone. Thank youtakeira p. | Overall Experience
Customer did not leave a comment.corey s. | First Impressions
Couple of things: I reserved a unit online before trip from Chicago to Dayton. I wanted to change start date, but was unable to do so through my account. I tried called Dayton directly, no such luck, keep getting transferred to 800 number. After being on hold for 30 minutes I was able to change date with a very nice customer service person. After she made the change, I wanted a confirmation. The only way she could do it was do a screen shot on her end and email it to me from her personal email account, not U-Haul. Really??? Check-in at Dayton went well. However, when I got to storage unit location, I was trying to figure things out and was greeted by the U-Haul maintenance person named Joe. Talk about being helpful. He was leaving for the day, when he took the time to show me everything you need to do, from disarming the alarm, to putting in the code to enter the building, to showing me how to open garage door, even walking me to and showing me my unit. He didn't have to do what he did, but he was awesome for helping me out after a 5 hour drive from Chicago. Thank you again Joe...John S. | First Impressions
Customer did not leave a comment.Franchesca H. | First Impressions
Customer did not leave a comment.Teresa L.
Not very visually informative. When I pulled in all I saw were storage units and didn't tell me where the truck drop-off was.Matthew W.
Customer did not leave a comment.ron j. | Online Move In
The manager was very polite and explained everything to me.deona r. | First Impressions
Customer did not leave a comment.Deborah H.
I do not recommend anybody using this location because there isn't a person availability at the facility to help you. I had issues getting the key out the lock box because the wrong code was sent to me. I had issues with the website when I was returning the truck. I guarantee this is the last time I use Uhaul.Mercedes L.