Customer Reviews for U-Haul Storage of Foster Rd

Rating:

5.0

The most helpful and courteous customer service I will always visit this location. Thank you U-haul

Rating:

2.0

I drive 20 miles and it cost me $30 to get the fuel gage back to the half way full line.

Rating:

5.0

Thank you so much

Rating:

1.0

This location needs more employees. There was always a line of customers, and 1 guy doing it all. I could tell he is overwhelmed, rightfully so. Took over an hour to pick up our reserved trailer. Trailer smelled and was dirty.

Rating:

3.0

The key I got from the lockbox was for the wrong truck and the miles on the truck didn't match the app by a lot, so it would be better with accurate information.

Rating:

3.0

I couldn't find the truck based upon the contactless check in online, but the employee was helpful.

Rating:

5.0

Smooth fast an easy renting did the job good for what I used it for fit everything perfectly

Rating:

5.0

Good experience. Thank you u- haul

Rating:

2.0

I waited 30 minutes in line to pick up reserved trailer. Another 30 minute wait when trying to return equipment. Finally just had to drop trailer in parking lot and leave.

Rating:

4.0

Great customer service! Quick check-in and check-out.

Rating:

4.0

Parking is a bit challenging but otherwise great setup.

Rating:

3.0

Personnell extremely helpful

Rating:

5.0

No problems, great on site representative, thanks

Rating:

5.0

Thank you for preloading picture boxes in my truck.

Rating:

5.0

I am a regular with this location and everyone I've seen checking in or out gets specialized attention and fast service great people to deal with.

Rating:

5.0

Staff is very friendly and knowledgeable.

Rating:

5.0

Friendly and helpful associates.

Rating:

5.0

Perfect 10, as usual. Many thanks.

Rating:

3.0

I thought it would be contactless pickup but I still had to go inside to get the key from a person.

Rating:

2.0

The area is unsafe to park your car. If Uhaul had some parking space for people's vehicles, that would alleviate this problem.

Rating:

5.0

None

Rating:

3.0

I picked a location closer to home, I wanted to use a pick-up. I got a call from a manager that the only pick-up in the area was at that location. An extra 15 min drive. I was okay with that because I really needed a pick-up. Once at the location, they told me there were no pick-ups left and all they could offer was a moving truck. If all I was going to be able to get was a moving truck then I would have stayed at a location closer to me. The staff was very nice about it, just more of an inconvenience with the online scheduling system

Rating:

5.0

The team at this location is top notch. I think they generally could use another team member on shift but the single person that is there always juggles the balls with skill and precision. Not once have I witnessed a dissatisfied customer while I was there.

Rating:

5.0

The particular employee who both checked me in and out was exceptional. I really appreciated the simple care he took to ensure that I had a great experience with my rental.

Rating:

5.0

Powell, or Ethan? Extremely helpful getting setup for the truck rental, and later the storage space. Guy who helped us with the truck return was very friendly. Thank you all for the help.

Rating:

5.0

The man helping me out was great- he called to get the reservation moved to his location and the whole process was very quick and painless.

Rating:

5.0

Wait time on the phone, when I needed to speak with someone about my rental. First time waited for almost 30 minutes, second time waited for like 15 min.

Rating:

5.0

Easy and quick rental experience, thank you!

Rating:

5.0

Went off easier than planned. Painless and quick. Thanks.

Rating:

5.0

Free coffee and cookies.

Rating:

5.0

Extremely organized and ready for my arrival. Met me at the car as I drove up and knew who I was. Trailer was waiting for me. Very efficient with paperwork inside, price was fantastic, and I was in and out in no time. I couldn't have asked for a better rental experience. I will definitely use this location again in the future. All I can say is 'Thank You'.

Rating:

5.0

⭐️ Customer Service was EXCELLENT; everything worked, & the Return/Paperwork went smooth.

Rating:

5.0

These guys were the best! Highly recommend!

Rating:

4.0

the van wasn't sanitized at all but it was not the vehicle that we signed up to used. so the vehicle we rented was late coming back.

Rating:

3.0

I almost froze to death trying to return the truck. My phone was close to dead and I had just been at the carwash washing out the back of the truck. When I returned the truck the instructions on how to return it were very hard to find. After 15 min I found a scan code to scan for returning truck. My pants and shoes wet from washing out the bed I began the hour long journey of signing up and taking picture. Thoroughly frozen I barely made it home and stayed cold the whole next day. Mild hypothermia and slight frostbite. On top of that I had a coupon for 25$ off my truck rental that didn't work. And I belive the price was twice as high as it should have been. My previous truck was twice as big, drove twice as far, and I had it twice as long. Yet I paid the same for this last 10footer as I did that one. Lastly your trying to double up again on me by charging me twice. I paid for the truck when I rented it. So what is going on? If anything I should be refunded bare minimum of my coupon that doesn't work.

Rating:

1.0

The young lady who was helping us seemed to be new and in training. She was alone and had a question about which truck we could get. When she called her manager, Naythan Fahey, to help answer a question he appeared to be on his lunch break. He came back in the building (mask-less) said "what did you f*** up now" and pushed her to the side. He continued to belittle her and cuss inappropriately and never put on a mask. It was clear she was not fully trained to be left alone and the manager was verbally harassing her during our entire visit.

Rating:

5.0

Go for it!!👍

Rating:

5.0

I rented a 20' moving truck . I was in and out of the lot in record time , just a matter of a few minutes. Returning the truck was easy and just took about five minutes. Bill was very friendly and professional, gave me very nice service .

Rating:

1.0

Stop misleading and lying to people about the quotes given and paid for, then trying to get more money on top of it. Theifs in my book, I'll never use uhaul or let my friends use uhaul again. Place is garbage!!!!!!!!!!

Rating:

5.0

Amazing customer service, very affordable trailers.

Rating:

5.0

KV, the customer service representative who helped us, went above and beyond! He helped us get into a different truck that better suited our needs after booking online, so courteous and friendly. He deserves kudos, we had the perfect customer service experience.

Rating:

5.0

Not a single thing! This was by far the best experience I've had renting a truck, and I've had some pretty good experiences in the past. The staff was amazing, the equipment was in good working order, and I was able to get my move done with no drama.

Rating:

5.0

Really saved my butt in a pinch, thank you!

Rating:

5.0

Helpful and friendly staff, quick on everything. Love how things are more automated now.

Rating:

3.0

I rented a u-haul with no working blinkers or hazard lights not knowing until a car flipped me off saying I need to use my blinkers not knowing they weren't working

Rating:

5.0

The gentleman I dealt with was both professional as well as tangible, kind, understanding, and patient ~ couldn't have asked for a better experience!

Rating:

5.0

Staff was friendly and got me in and out fast.

Rating:

1.0

The Uhaul employee that "helped" me was completely clueless. I was overcharged and when I asked her to refund the charges she informed me she hadn't been trained on returns or refunds. She said it would take a couple days before I saw the return back in my account. Well it's been 9 days and still no refund. When I called the 1800 number I was told the refund had already been processed and i needed to contact my bank. After contacting my bank today I was told they never posted a refund.

Rating:

5.0

Good location ☺️

Rating:

4.0

The site is a bit confusing. I had a heck of a time pulling into the space on one side of the street only to be told I had to drop off the trailer on the other side of the street. It was all fine, and the staff was super helpful. It just would have been nice to know that I had to go across the street immediately. I don't drive with a trailer often, so anything tricky I have to do is stressful.

Rating:

5.0

I will be using this location and vendor for all my Moving and storage needs, Well done folks

Rating:

4.0

I have rented from this location before and will again. However, this time whoever had the truck before us had a cat in there that sprayed the front window(3×). Turning on the defrost was more then unbearable. The stench of the truck was something I cant describe as we rode with both windows down and welcomed the smell of the dump instead. I wish I had the time to exchange it so I could of finished running my errands. During these crazy times having shared equipment cleanliness is very important.

Rating:

5.0

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Rating:

1.0

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Rating:

5.0

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

Rating:

5.0

Thank you for making my move easy!

Rating:

5.0

Excellent experience! Highly recommended!

Rating:

5.0

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Rating:

5.0

Excellent customer service even tho it was super busy

Rating:

4.0

Thanks your service provided what we needed.

Rating:

4.0

Na

Rating:

5.0

Everyone is so polite, and helpful here.

Rating:

5.0

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

Rating:

4.0

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

Rating:

1.0

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move