Employees inside were extremely helpful and accommodating
JACOBY R.Customer Reviews for U-Haul Storage of Foster Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. They were still open qhem I got there nice quick and professional and easy.
Christian E.Location has limited space for parking.
Kenneth P.Reserving picking up an dropping off was quick and easy, very friendly staff
BENEDICT M.Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡
Shannon G. | Overall ExperienceGreat customer service! Easy process from this uhaul location.
SERGEY M.Everybody was quick everything went smooth it was a fantastic experience thank you
MARK K.Great customer service. Helped me with both of my drop-offs with ease.
Sierra M.The person who helped was courteous and prompt and got me on the road and checked in quickly. Doing the online check in was epic and easy.
Darren D.The guy that was working that evening was professional and super quick in hooking the trailer up! 5 stars to him ((I'm sorry that I didn't remember name))!
JANELLE S.Terrible customer services
BINH N.I wish i would have caught the gentleman's name that was working outside in the lot at the time i was dropping off. He made it so easy! i pulled in and he noticed i was looking to for a place to park the trailer- he rushed up to me and told me to sit tight while he unhooked it right there. He sent me on my way and emailed the receipt. I was very thankful for the ease of delivery at this point in our trip :) THANK YOU!
Shaelyn G.Don't overbook trucks. I had a reservation two weeks prior for a 20ft truck. I called that morning and said I was running 30 mins late. Lady said no problem, updated everything. Never mentioned that my truck wasn't available...no notification. I arrived and there's no parking. Neighborhood is rough. Was grateful they had a 26ft truck for me instead but was unhelpful and the driver side mirror flopped back at me while on the freeway. No visibility. Unsafe. No guiding materials. I did appreciate the persons I dropped the truck off to. They took the furniture pad rental off my cost because I didn't use them. But was gonna charge me higher for the larger truck even though that wasn't what I wanted. Ended up making it even. Also check the gauge before you leave! Luckily I took a picture before I left because it was grossly off. I had proof. Anyways; it worked but I had movers scheduled and I'm blown away that they could overbook like that. Customers: return the effing trucks on time! That's probably the cause. Overestimate and return them early. Come on. Not like it charges you more.
AMANDA MARIE M.Trailer leaked and half of my furniture got wet. Won't use again for my needs
CHARLES H.Opted for mobile pick up. Had to wait in line for 15 minutes just to get the keys. Upon return, app would not allow me to upload pics of the odometer and miles.
Mark B.No contact drop off was so easy and better than I thought! So smooth and seamless!
KATHLEEN H.I'm highly appreciative of man who helped get me checked in. Thank you very much!
TODD CAMERON S.Friendly, efficient, solved drop-off issue very quickly.
AL K.Fantastic service, don't change a thing!
Jacob H.Thank you for the professional staff!
Eric S.Website/login problems. If it wasn't for the local staff things could've been much different. Due to website failure I was unable to do any self service. They were fast, pleasant and professional. 100% credit to them.
ROBERT EARL B.The person who checked us in and set us up was extremely helpful, polite and efficient. Thank you so much!
KIRA A.Drop off was expected, staff was helpful, everything went smoothly.
Sandra D.Local team was excellent. Got the truck ready in record time. Kudos to Vance & team ! -Paul
Paul C.From start to finish, this was by far the worst uhaul experience I've had to date (I'm a long time, loyal customer). First, the person helping me at pickup deemed my vehicle unfit to tow a trailer. Which, at first, really frustrated me because I've used my Toyota Tacoma to pickup and tow at least a dozen trailers from uhaul—some of which from this exact location. If this was a safety issue—then WHY was I able to pickup and rent a trailer from Uhaul previously? Literally nothing about my vehicle has changed from the first trailer I towed, to this most recent experience. A few thoughts that came to mind during that initial pickup interaction: (1) do uhaul associates actually care about the safety of their equipment and customers, not to mention other people on the road? (2) was this guy just having a bad day? (3) was it something I said or did? Decide for yourself. So, I (begrudgingly) obliged and returned with my Kia Soul that I recently installed a hitch on. But, I had to call the 800 number to ensure my trailer reservation was not cancelled while I made the trip home then back to uhaul. Thankfully the associate on the phone was empathetic to the situation, though she, too, was confused as to why R…..o refused to rent the trailer to me while I was driving my Tacoma. So I returned with my Kia Soul, and was told that my drop off location would be different than my pickup spot. That ended up being okay since the drop off location was closer to my final destination. Alright, now fast forward 6 days and it's time to return the trailer. I head to the drop off location on my contract, and I'm told “we don't have space for the trailer so you'll have to take it to…†you guessed it, the place I picked it up from (8 miles away). At this point, I'm wondering what else I'm missing—do I need to fill up the trailers gas tank? Is there a third wheel that needs more air? Why do they keep changing the goal posts, and why is this locations “space†issue suddenly my problem? I was just following the contract—so why shouldn't they? Again, I begrudgingly agreed to take it to the original pickup location (even though I was dropping it off a day early and clean) during rush hour… after already driving 7-hours. Am I awake… are these guys this disorganized? I was told “taking it back to the pickup location†meant that I wouldn't be charged one-way rates for daily rental and insurance. It probably doesn't come as a surprise that neither of those happened—shame on my for not getting that in writing. I was billed for full one-way rates. I'll be more diligent about my uhaul rentals going forward, and when it comes to running their errands and fixing their “space†issues—next time I'll just unhook the trailer when and where it says on the contract. Otherwise, Uhaul should not only pay me for MY TIME but also my MILEAGE—a pricing structure they are all too familiar with. I will be following up with Uhaul corporate to hold them accountable to the rates that I paid (one-way) since I returned the trailer to the pickup location. These folks are thumbs. Lastly—the wheel fairing was so damaged and bent towards the tire that I had to bend it away from the tire to ensure it didn't shred it if I hit a bump. Fix your trailers Uhaul—the little (x) stickers don't make the issues go away.
Travis H.Staff was very friendly and helpful.
DAVID K.I brought the vehicle back with more gas than it had when I picked it up and I was charged for gas!. The vehicle was INCREDIBLY FILTHY!! To the point that we had to stop and get bleach wipes to clean it because it was just gross. I will never use this location again.
Sherry M.We had to return twice to get the proper ball hitch to pull our boat trailer. Once for the correct size and then after purchasing the right one, to get a pin replacement. They were busy as usual at opening but I should not have had to make so many trips. I did appreciate the overall cost was much lower than I anticipated.
DORIS ANNE E.The person I made the reservation with made a mistake, Gunner helped us with no hassle and had excellent customer service.
ANJULIE CHEYENNE P.Everything went well
DAVID DUANE L.Damage to fuel system caused gasoline to spray all over during refueling! Could have been extremely dangerous.
James F.The online check in didn't work. There was no reason it shouldn't have gone through.
GREGORY CHARLES B.The computers on site for checkout were a bit finicky it seemed. The staff seemed to have to work around software issues. Otherwise they were expedient, courteous, and very helpful. I'd certainly call upon this location again for moving needs.
MILENA ANDREA MO P.I was charged for fuel wrongly. I dropped off the truck, showed my receipt for 5 gallons. I drove 34 miles. The gasoline I bought plus what the rental placed charged me came to over 7 gallons. This means the truck got 4.86 miles to the gallon. Impossible. I want my $ 8.08 refunded. If you calsulate mieage using my 5 gallons, the gas mialeage is 6.8 miles per gallon. I dont think the truck gets that low of mileage. Please refund my $ 8.08. I have rented multiple times in recent past From U-Haul. I forsee more in the near future. Is it worth $ 8.08 to cause me to move to Penske or another vendor. On the plus side, Rolondo is very professional and a real gem employee for you guys.
VINCENT BRUCE G.Equipment was fine, but customer service experience was lack-luster. - Payment equipment wasn't functioning properly. - Some staff weren't abiding by local masking protocol.
Angelica H.The customer counter is not visible from the door. It would be nice to be able to see where to go when you enter instead of having to wander around and hit dead ends. I rented twice here recently, and the steering wheel was sticky the first time. The second time, the wipers were old and chattered. It would be nice if these were checked more regularly.
Todd H.How many times to I have to deny furniture pads and dollys? I check in, get ONLY a furniture dolly. Return the van, they tell me I don't need to stay, they will email me a receipet. And now I have to play a game of He Said/She Said to get refunded for the Dolly and Furniture Pads I never even took with me. What a friggen scam
ALICE-EIRA N.The young men were very thorough and expressed safety both on renting trailer and upon returning trailer both followed pre and post inspection and their routine dialogue
THEODORE JUSTIN R.Customer service was awesome! Very friendly and easy going. Will definitely come here again if we ever need to use U-Haul in the Portland area!
KYLE ARTHUR P.Man behind the counter texted me a U-Haul link to document any damage on the truck. The link had fuzzy low resolution pictures of all sides of the truck. I could see some large damage on the truck but could not see all the small scratches and dents I could see in person. Some already had "X" stickers on the truck and some didn't. I will be renting from another company next time.
JOHN TIMOTHY R.Kvernland Vance at the Foster location was awesome: cool, knowledgeable, respectful, and efficient.
James M.Staff were outside working on cleaning other trucks, immediately asked if I would like them to process my rental return. They very quickly check over the truck and got me on my way.
Patrick C.The guy was helpful, offered additional coverage which we bought, walked us to the truck, explained how to do walk around and mileage and gas. All around great service!
Ronald B.The check in took a long time. Then the truck didn't have seatbelts and was dirty. The second truck ran very rough and smelled like smoke. Recently frustrating experience and those that helped us said they wouldn't rent from uhaul again.
h P.They were very helpful, and I got in and out very quickly. They were also careful to explain the operation of the towing dolly, so loading went very well.
ALFRED R.The truck we rented was great except for the fact that the guys couldn't get it unloaded in the 24 hr window. I guess the only suggestion I would make is give more time when renting the 26 foot trucks?
David P.The young man who checked me in, Chris maybe, was exceptional!
Heather D.I was not greeted by the employees, a more friendly greeting and welcoming would be nice. I got the truck and the cab smelled like an ashtray, I was exchanged with another truck that the cab also smelled like an ashtray but slightly less and also perfumey which I'm very sensitive. I ended up with a headache with all that moving which is not very pleasant.
Alia A.Everyone was very nice & willing to help
MARY LOUISE K.Manager is a tool. Rented a car dolly that didn't work.. told them what car I was needing to tow. Brought it right back.. customer service said that they could do a refund/ credit. When I return, He refused, said he was making a business decision.. I guess customer retention isn't something he cares about. He was a jerk about it too.
MICHAEL A R.When the sun was setting I tried to pull a visor down and it was not there.
ANGELA F.Actually help people
NATALIE MARIE P.A solid, hard-working crew.
KENNETH P. | Overall ExperienceWent off easier than planned. Painless and quick. Thanks.
william r. | First ImpressionsVery friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!
Hannah N. | First Impressions