Customer Reviews for U-Haul Storage of Foster Rd

Rating:

5.0

The owner is really nice and helpful. We always recommend this U-Haul, we have never had problems with him, he is fair with price, and trucks are clean.

Rating:

5.0

Bill is an amazing manager at this store. He clearly explained how the returns process would work for trailers and in general has a personable, kind, and jovial attitude. He’s easy to talk to and an asset to this company

Rating:

5.0

Everyone that I worked with throughout the day went above and beyond to make my experience a good one! They handled my last minute request with ease, and when a previous reservation went sideways, they explained why and offered multiple solutions for me. Just an easy, no mess experience!

Rating:

5.0

Bill was excellent, fast and efficient. This is my second rental at this location in less than a month.

Rating:

5.0

This location of U-Haul is fantastic everybody's friendly and they hurry as fast as they can to get you in and out.

Rating:

5.0

They were very busy, get these guys some more help. Staff was awesome as usual!

Rating:

2.0

Some real problems. When picking up the truck, the computer was down so the employee had to rekey the entire order, which took a bunch of time. Especially since his boss had left to take his wife to a doctor's appointment. Because of the rekey, the dropoff destination changed and I got a notification of the wrong location, I had to call the office to correct it.

Rating:

5.0

I returned yesterday around 2 pm never got a email stating it was checked back in wondering whats going on with it I am worried im being charged when I was on camera returning it yesterday instead of Monday and haven't heard or seen a email or updated bank statement ???

Rating:

5.0

Very friendly and helpful staff

Rating:

2.0

I was charged for 2 trucks when I only had one and They can't seem to figure it out. So I paid $255 instead of the $135 promised. Just whet I needed.

Rating:

5.0

Great people, always smiling

Rating:

5.0

Super easy rental. Location is a bit tight to return but otherwise excellent. Staff is really great. Nice and helpful. Zero issues. I will use this facility for my next rental for sure. In about 6 weeks!

Rating:

5.0

Friendly and efficient. Got me hooked quick and just as fast on the drop off Best Uhaul experience I have ever had.

Rating:

5.0

Quick and ready products and service. Didn't make an appt because it seemed like inventory was clearly listed online allowing me to consult with staff on hand to be sure I got the best trailer for the job.

Rating:

5.0

Good work guys

Rating:

5.0

Increase staffing

Rating:

5.0

I rented a car dolly and both ratchets were 0ld and hard to use

Rating:

5.0

My rental experience was entirely painless, made the reservation online, walked in at the selected time, filled out the required paperwork, got the trailer hooked up and I was off. Returned the trailer a few hours later, got my receipt via email, the staff guy unhooked the trailer and that was it; just a really satisfying experience.

Rating:

5.0

All good 👍

Rating:

4.0

Great / helpful service

Rating:

5.0

Excelente vehicle, clean, great touch less costumer service. Thank you

Rating:

5.0

The customer service was great!

Rating:

5.0

Great service, great location!

Rating:

1.0

The brake or something was locking up. One strap was broken and the vehicle slid and dented a side rail. I should have towed. I always U-Haul and it saves me a few bucks. Everyone I know can use a few saved bucks right now. That’s what I get for doing it myself I guess. You live you learn

Rating:

5.0

The gentleman’s name escapes me but he was very friendly and efficient.

Rating:

5.0

There was only one person on duty for the whole place, and there were five of us in line. I had done all the check-in things on line, but it still took almost 25 minutes for the process of renting a trailer after my pickup time.

Rating:

4.0

I always receive great service here. However they seem short staffed.

Rating:

5.0

Add cruise control!!!

Rating:

5.0

Worked well with them

Rating:

3.0

The truck smelled so strongly of cigar smoke from the last renter that it gave me a headache and a sore throat.

Rating:

5.0

Clean secure facilities with a friendly, informative and helpful staff. Would absolutely use them for any self storage needs I have in the future.

Rating:

5.0

Quick check in and out. Friendly staff.

Rating:

5.0

Staff was very helpful . Would rent from you again.

Rating:

5.0

The customer service is on point. Very friendly. Loved the energy. They did great. 10/10 in everything.

Rating:

4.0

I'm not sure the name of the man who helped us check in, but he was very kind! There was a little bit of confusion with the system where it was trying to give us a vehicle that had only just been returned, but he helped us sort it out right away and was never rude in anyway! I just really appreciate him and thought it was worth mentioning!

Rating:

5.0

Very friendly staff. Made it nice and quick.

Rating:

3.0

I just thought that it was way too expensive for what I used it for. I paid $160 for not even 6 hours of usage and 70 miles… To me, it is just not worth it. It’s too expensive and I was also mis led by a u-haul customer service representative that told me it would be cheaper to return the U-haul to the same location. I ended up switching up my drop off location and had to pay an additional $20! The part where it says “$20” per day is misleading and it is just not worth it.

Rating:

5.0

Great place friendly and economy

Rating:

5.0

I can’t think of anything.

Rating:

5.0

All the crew here is amazing. I use U-Haul trailers at least a few times per year, this is one of the very best branches I have worked with.

Rating:

5.0

I walked in and the manager behind the counter was very polite. He acknowledged me. He was with another customer. He addressed the customer by first name, very professional, yet relaxed environment a pleasure to work with and would recommend returning and have used that U-Haul many times I have called there to reserve something it was unavailable. He asked me to hold on for a moment and found one at the nearest availability and asked me if if it would be OK to reserve it at that place.

Rating:

5.0

Great, customer service and truck were available as needed.

Rating:

5.0

The truck had a problem with the gear shift handle. Other than that it was great.

Rating:

4.0

The truck service was very good

Rating:

3.0

I rented the cargo van and drove it for 13 miles. I put 5 dollars in (1and half gal)and showed them the receipt but they still charged me for gas.

Rating:

5.0

Great service helpful staff.

Rating:

5.0

The only improvement I would hope for is additional parking for customer vehicles while you are driving the rental truck. Everything else was perfect.

Rating:

1.0

Extremely inconvenient and did not explain in town rental and location and how vehicle had to be dropped off at the same location it was picked up from. After dropping off the van, i received a call in the morning that I would be charged “hundreds” of dollars if I didn’t show up that morning, pick up the vehicle and drop it off at the proper location as I was on my way to work. I had to take an uber to work and have my partner pick me up on my lunch and transport me between clients and then take me back to my car after work. Also, for uhaul being $20 and affordable, i was charged nearly $90 for 20 miles of usage.

Rating:

5.0

Love the app and how easy it was to schedule a truck and needed supplies, plus helpers! Even had to shift the time a bit and that was easy too. Staff were kind, attentive and made me feel welcome. Even said I could use the truck until 7 PM when they close if I need to. Would definitely recommend U-Haul to friends and family and will use again!

Rating:

5.0

Great, helpful staff.

Rating:

5.0

Raymond went above and beyond to support me as a single mama on my journey back to my hometown. He took the time to truly understand my needs in a U-Haul and was not only friendly but incredibly helpful throughout the process. His kindness and exceptional service reminded me that there is still humanity in this world. Raymond is a top-notch employee, and I truly believe he deserves a raise for his outstanding dedication and compassion. Thank you, Raymond, for making a stressful move so much easier!

Rating:

1.0

There was a 10 dollar charge for a tm 12 that i don't understand.

Rating:

5.0

Good customer service

Rating:

5.0

I went to pick up a trailer and there was an issue with my car’s wiring for trailer lights. Ron went above and beyond to help me get it sorted out on the spot. Thanks Ron!

Rating:

3.0

Your prices are ridiculous

Rating:

5.0

Service is very well

Rating:

5.0

My customer service representative, a middle afe gentleman was excellent

Rating:

5.0

Always great to rent from the very first U-Haul location!

Rating:

5.0

Nothing everything and everybody was great!!

Rating:

5.0

Keep up the excellent customer service

Rating:

5.0

Even though the 26’ truck appeared clean and well maintained, somehow the fuel had been “contaminated with a non-combustible “ according to roadside assistance. This resulted in the loaded rental truck stalling in traffic and hours of delay to my moving schedule . I don’t know what UHaul can do to avoid renting out a truck with this issue in future, but it was a terrible experience for me. I am grateful that everyone at UHaul and roadside assistance were helpful and polite and I will continue to be an occasional customer.

Rating:

2.0

The manager was rude.

Rating:

5.0

Ronald Ramaeker of U-Haul Storage on Foster Rd was EXTREMELY personable and a delight to work with. Give that man a raise! -Dirk Benson 503.933.3430

Rating:

3.0

The staff member at the storage facility on Foster road and 88th was helpful in getting my unit set up for me. The process took longer than it should have given I already reserved it online. The second time I came to access the storage unit the whole building smelled like cat urine. I was concerned there may be residual smell within my unit and on my belongings. When I came to remove all of my belongings at the beginning of the month in September everything was in order and nothing smelled of cat urine. This was a blessing. Thanks

Rating:

4.0

Thank you for this.

Rating:

5.0

Jeremey and the General manager maybe ( Dan, older man) very good at their job! Had a great experience both times. Keep up the good work.

Rating:

1.0

I am left without access to my storage facility, that was confirmed with access codes, times, etc and even payment. With confirmation and entry instead well as lock location. After an all day move and very sick baby the night before, I had help and people to help me unload and then I was to be on a flight, for a sick family member. With condo with return at 7pm on 12/10:23, e-mail confirmed too. Unable to access I then had/have a full UhAul, no access to my storage, a sick baby and a flight to catch. After several attempts to GM, through customer service attempts, no luck. I spoke with 3 reps, no one is able to help me? Really? Then told something completely different then my reservation and confirmation. Not to mention you’re charging me for something completely out of my control, against everything I did and was expecting from this “streamlined”‘process, that I was assured should be smooth and to follow the entry instructions. I am huge on customer service and tonight is the worst experience I’ve had, with any give. Company. We shall see how my luck goes tomorrow.

Rating:

5.0

Jeremy was great. I called originally to clarify my reservation. He had tremendous customer service inside and outside the store. Nice young man. Also, Ron the manager gave me a great deal on my storage. Drop off was quick hold and convenient. Didn’t get the young man’s name but polite and pleasant. ( Shiah) I believe !

Rating:

5.0

Great service. Thank you!

Rating:

4.0

The price points pushed me out the room. Annual price hikes on customers with long time rentals won't work out well.

Rating:

2.0

Never any parking because uhaul trucks were parked in the spots. The storage smelled so all my belongings smelled moldy.

Rating:

3.0

The security box to check in closest to my unit was broken for probably half the time I rented this storage unit. Parking is a nightmare. Tons of homeless camps surrounding the building.

Rating:

1.0

In August I went into the store to pay my storage payment in cash. After doing so I was told I couldn't get a receipt as the printer was down but they would email it to me right away. I never got it and the staff told me I had never been there and paid. After a prolonged hassle I had to pay my approx 185.00 payment again which I did and then moved out. I could not be more unhappy with the dishonest staff at this facility.

Rating:

1.0

You've charged me the rent on a unit I tried to cancel once *every* *day* since I tried to cancel it. So far, you've charged me over $500 on a unit I have never moved into and have no intention of moving into. Please fix this now.

Rating:

5.0

The manager was awesome !! He was very helpful

Rating:

5.0

I had a wonderful experience

Rating:

5.0

Thank you for hiring excellent staff. Raymond was able to help me get a large unit #23. I had just paid for my unit 68 on March 29th. So I would like to know if the difference can be returned to me. Thank you for your consideration. Plus Toby made sure I had access to my items since I locked myself out. I was frustrated however he had patience wonderful quality. Thanks again.

Rating:

5.0

I was so pleased with my experience. The staff at the Foster location had the best customer service! I also spoke with a representative by phone who was so great and helpful. I have rented from U-Haul before and never had any issues. The storage facility was clean and convenient.

Rating:

3.0

I found 3 dead mice in my storage and they actually ate some of my items in my storage.

Rating:

3.0

They close at 6:30 cant access storage after that

Rating:

2.0

There was water damage due to the unit directly behind the one I was renting. All of my boxes were moldy. I have pictures to back up my situation. The manager made a big deal about fiiing a claim. I'm okay not filing a claim after cleaning everything there wasn't any damage to my items I stored. I have made several attempts to contact the location to no avail. I also called customer service which went no where. All I would like is to be given new boxes since I've had to replace all of mine. I'm not expecting the boxes not sure you should ever expect me to be a customer again.

Rating:

5.0

Thank you!

Rating:

5.0

The service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.

Rating:

5.0

Raymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.

Rating:

1.0

Hands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.

Rating:

5.0

Needs to take care of the drop ceiling that’s fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.

Rating:

4.0

Just expensive.

Rating:

5.0

Great staff in Athens GA and Portland OR

Rating:

1.0

Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡

Rating:

4.0

A solid, hard-working crew.

Rating:

4.0

Except the hours of access the storage was top notch. For those who can afford the price there is no better option.

Rating:

4.0

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I’ve found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Rating:

5.0

Staff is very friendly and knowledgeable.

Rating:

5.0

Went off easier than planned. Painless and quick. Thanks.

Rating:

5.0

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Rating:

1.0

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Rating:

5.0

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

Rating:

5.0

Thank you for making my move easy!

Rating:

5.0

Excellent experience! Highly recommended!

Rating:

5.0

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Rating:

5.0

Excellent customer service even tho it was super busy

Rating:

4.0

Thanks your service provided what we needed.

Rating:

4.0

Na

Rating:

5.0

Everyone is so polite, and helpful here.

Rating:

5.0

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

Rating:

4.0

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

Rating:

1.0

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move