You better improve customer service! Some are good but some are assholes
TRIET T.Customer Reviews for U-Haul Storage of Foster Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck smelled like it was smoked in and the dollys uhaul plaque had broken on one side so it rattled the whole trip. The extra $10 rental tax was a surprise and a bummer. All that aside, it was a good experience and the employee who helped us was great.
THOMAS G.Won't do it again.
ANITA TITTY S.Great customer service from 3 different people. Highly recommend.
NICHOLAS LAMAR P.I was in and out so quickly both on pick up and drop off. The same employee helped me both times and he was professional but also friendly and casual. Stellar experience.
HANS-EIRIK A.The attendant who helped me was very considerate and made my experience easier than expected!
CARLE J.check in process was quick and easy. I tried to use the online check in process but it was too long and not efficient. Checking out using the online version was much quicker than waiting in the long line.
Christine N.Everyone there that I dealt with was really nice and professional. I was pleasantly surprised with the staff.
JAMES LEON C.Great customer service!
JOSEPH MARTIN L.The cellphone check in prices is too long. I should have been sent a pre-check so that I could just get in and get going.
Michael S.Great rental experience. My U-Haul associate (forget his name, short brown hair) was spot on and helpful. All made easy and straight forward. Thanks guys!!
JOSHUA M.Ray was friendly and helpful with my trailer rental.
ROBERT RYAN L.The man at the counter who helped me was fantastic. He was thorough with explaining everything I needed to know and very friendly.
MEGAN S.Ok
DAVID L.The guy that helped me was absolutely amazing. Super friendly, very accommodating.
Andrea O.Thanks
JOHNATHAN M.See above
Rebecca C.Apparently when I went in the computer system was down and they were having to do everything manually. I worked with the GM (so it said on his shirt) and he had a really hard time handling the situation in a calm professional manner. Made me stressed out and felt like it was my problem that your systems were not working. Was not a very positive interaction. Take a breath. Chill. Its gonna be alright :-)
Kyle O.Had trouble signing in to drop off equipment after hours was pretty frustrating other then that great Experience
ROYCE S.The associate who checked me in was very helpful and made the pick-up process a calm experience during move day.
JONATHAN MICHAEL A.The trailer I rented was not hooked up to the truck I rented from this location electronically. There were no tail lights on the trailer. When I investigated I found there was no cable connecting the two pieces of equipment. It was already dark when I discovered this, glad I wasn't rear ended and wasn't pulled over/ticketed.
AARON BLOOMFIELD S.A big lack of customer service
TYREL S.Needs to take care of the drop ceiling that’s fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.
JENNIFER S. | Overall ExperienceJust expensive.
mary j. | Overall ExperienceI was impressed, j was sent over there last minute be the truck I reserved hadn't been returned. Everything was taken care of, everyone was super nice. I really appreciated it.
Paul S.This location is always super helpful and always has awesome customer service.
TONI MARIE S.Great staff in Athens GA and Portland OR
Cynthia D. | First ImpressionsThere were no windshield wipers on my sprinter van.
KATHRYN DANIELLE R.Only comment is I ordered truck at SE Powell location where I can walk or bike to but had to pick up truck on SE Foster and 88th which cost me a $20 fare
JAMES F.Always a good crew at this location. I've been doing business at this local for 14 years now. :)
ROBERT V.Security needs to be improved at the location since gas tank was siphoned to near empty the previous night.
PAUL C.The manager is friendly and very helpful
Joe K.Employees inside were extremely helpful and accommodating
JACOBY R.Nothing. They were still open qhem I got there nice quick and professional and easy.
Christian E.Location has limited space for parking.
Kenneth P.Reserving picking up an dropping off was quick and easy, very friendly staff
BENEDICT M.Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡
Shannon G. | Overall ExperienceGreat customer service! Easy process from this uhaul location.
SERGEY M.Everybody was quick everything went smooth it was a fantastic experience thank you
MARK K.Great customer service. Helped me with both of my drop-offs with ease.
Sierra M.The person who helped was courteous and prompt and got me on the road and checked in quickly. Doing the online check in was epic and easy.
Darren D.The guy that was working that evening was professional and super quick in hooking the trailer up! 5 stars to him ((I'm sorry that I didn't remember name))!
JANELLE S.Terrible customer services
BINH N.I wish i would have caught the gentleman's name that was working outside in the lot at the time i was dropping off. He made it so easy! i pulled in and he noticed i was looking to for a place to park the trailer- he rushed up to me and told me to sit tight while he unhooked it right there. He sent me on my way and emailed the receipt. I was very thankful for the ease of delivery at this point in our trip :) THANK YOU!
Shaelyn G.Don't overbook trucks. I had a reservation two weeks prior for a 20ft truck. I called that morning and said I was running 30 mins late. Lady said no problem, updated everything. Never mentioned that my truck wasn't available...no notification. I arrived and there's no parking. Neighborhood is rough. Was grateful they had a 26ft truck for me instead but was unhelpful and the driver side mirror flopped back at me while on the freeway. No visibility. Unsafe. No guiding materials. I did appreciate the persons I dropped the truck off to. They took the furniture pad rental off my cost because I didn't use them. But was gonna charge me higher for the larger truck even though that wasn't what I wanted. Ended up making it even. Also check the gauge before you leave! Luckily I took a picture before I left because it was grossly off. I had proof. Anyways; it worked but I had movers scheduled and I'm blown away that they could overbook like that. Customers: return the effing trucks on time! That's probably the cause. Overestimate and return them early. Come on. Not like it charges you more.
AMANDA MARIE M.Trailer leaked and half of my furniture got wet. Won't use again for my needs
CHARLES H.Opted for mobile pick up. Had to wait in line for 15 minutes just to get the keys. Upon return, app would not allow me to upload pics of the odometer and miles.
Mark B.No contact drop off was so easy and better than I thought! So smooth and seamless!
KATHLEEN H.I'm highly appreciative of man who helped get me checked in. Thank you very much!
TODD CAMERON S.Friendly, efficient, solved drop-off issue very quickly.
AL K.Fantastic service, don't change a thing!
Jacob H.Thank you for the professional staff!
Eric S.Website/login problems. If it wasn't for the local staff things could've been much different. Due to website failure I was unable to do any self service. They were fast, pleasant and professional. 100% credit to them.
ROBERT EARL B.The person who checked us in and set us up was extremely helpful, polite and efficient. Thank you so much!
KIRA A.Drop off was expected, staff was helpful, everything went smoothly.
Sandra D.Local team was excellent. Got the truck ready in record time. Kudos to Vance & team ! -Paul
Paul C.From start to finish, this was by far the worst uhaul experience I've had to date (I'm a long time, loyal customer). First, the person helping me at pickup deemed my vehicle unfit to tow a trailer. Which, at first, really frustrated me because I've used my Toyota Tacoma to pickup and tow at least a dozen trailers from uhaul—some of which from this exact location. If this was a safety issue—then WHY was I able to pickup and rent a trailer from Uhaul previously? Literally nothing about my vehicle has changed from the first trailer I towed, to this most recent experience. A few thoughts that came to mind during that initial pickup interaction: (1) do uhaul associates actually care about the safety of their equipment and customers, not to mention other people on the road? (2) was this guy just having a bad day? (3) was it something I said or did? Decide for yourself. So, I (begrudgingly) obliged and returned with my Kia Soul that I recently installed a hitch on. But, I had to call the 800 number to ensure my trailer reservation was not cancelled while I made the trip home then back to uhaul. Thankfully the associate on the phone was empathetic to the situation, though she, too, was confused as to why R…..o refused to rent the trailer to me while I was driving my Tacoma. So I returned with my Kia Soul, and was told that my drop off location would be different than my pickup spot. That ended up being okay since the drop off location was closer to my final destination. Alright, now fast forward 6 days and it's time to return the trailer. I head to the drop off location on my contract, and I'm told “we don't have space for the trailer so you'll have to take it to…†you guessed it, the place I picked it up from (8 miles away). At this point, I'm wondering what else I'm missing—do I need to fill up the trailers gas tank? Is there a third wheel that needs more air? Why do they keep changing the goal posts, and why is this locations “space†issue suddenly my problem? I was just following the contract—so why shouldn't they? Again, I begrudgingly agreed to take it to the original pickup location (even though I was dropping it off a day early and clean) during rush hour… after already driving 7-hours. Am I awake… are these guys this disorganized? I was told “taking it back to the pickup location†meant that I wouldn't be charged one-way rates for daily rental and insurance. It probably doesn't come as a surprise that neither of those happened—shame on my for not getting that in writing. I was billed for full one-way rates. I'll be more diligent about my uhaul rentals going forward, and when it comes to running their errands and fixing their “space†issues—next time I'll just unhook the trailer when and where it says on the contract. Otherwise, Uhaul should not only pay me for MY TIME but also my MILEAGE—a pricing structure they are all too familiar with. I will be following up with Uhaul corporate to hold them accountable to the rates that I paid (one-way) since I returned the trailer to the pickup location. These folks are thumbs. Lastly—the wheel fairing was so damaged and bent towards the tire that I had to bend it away from the tire to ensure it didn't shred it if I hit a bump. Fix your trailers Uhaul—the little (x) stickers don't make the issues go away.
Travis H.Went off easier than planned. Painless and quick. Thanks.
william r. | First ImpressionsVery friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!
Hannah N. | First Impressions