Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terribly rude attendant and absolutely zero customer service skills. I’ve used U-Haul a ton throughout my life and need another truck this week.. this guy influenced me to use another company.. I’m done with uhaul now bc there was no oversight and he got away with charging me for damages even though I purchased the insurance plan, which I don’t normally do! This guy was a real jerk, scam artist. U-Haul needs to fire him bc he’s losing you long term customers.
SCOTT L
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
MARK H
Rating:
5.0
Customer did not leave a comment.
YI Z
Rating:
5.0
Customer did not leave a comment.
GREGORY S
Rating:
2.0
There was a serious break problem. The window was filthy upon getting into it. I could barely see and had to stop buy windex to clean it. Radio wasn’t working and the gas meter was off by just a bit. I got charged and outrageous amount of money for a truck that wasn’t clean and had problems.
ALEXIS J
Rating:
5.0
I would highly recommend them great customer service friendly and fast
Justin C
|
First Impressions
Rating:
3.0
Too expensive
KERRY P
Rating:
5.0
Welcoming employees.
ERIC N
Rating:
5.0
Customer did not leave a comment.
RODNEY T
Rating:
5.0
Everyone was friendly, and organized.
WILLIAM B
Rating:
5.0
the store manager was very helpful and knowledgeable. the entire experience was quick and easy. i’ll use this location again.
JENNIFER P
Rating:
5.0
Donny was super friendly, professional and helpful. Was a positive experience.
BRUCE M
Rating:
5.0
Uhaul R O C K S!
Colleen C
|
Overall Experience
Rating:
5.0
The entire staff was so kind, patient, informative, accommodating & helpful! Jeremy was very nice and knowledgeable and helpful. I actually enjoyed my rental experience at the 88th & se Foster U-Haul location and would highly recommend it!! Thanks!!
JILL F
Rating:
5.0
The staff was professional and friendly. They made my experience above expectations and from reservation to out the door was less than 30 minutes. Thank you for making renting a trailer easy.
CHRISTOPHER F
Rating:
4.0
Customer did not leave a comment.
SHARON M
|
Overall Experience
Rating:
5.0
My move in was wonderful! The owner and the young man who helped me into the storage were very gracious and helpful. Very friendly and professional. The young man was also the one accepting trucks at the facility and cleaning them. He was brilliant at assisting us with the checking in after hours on a holiday. Amazing experience!!
MONICA K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAURA P
Rating:
4.0
Customer did not leave a comment.
SHEA M
Rating:
5.0
There is nothing to improve Raymond goes above and beyond to make sure we are satisfied leaving. Thank you so much for your excellent customer service.
LASHAUNDA J
Rating:
3.0
I also received a call about my drop off location. U-haul wanted to change my drop off location. So the entire process was made much more inconvenient for my by U-haul - multiple changed pick up locations and changed drop off location. I will not recommend u-haul to anyone. And I got charged $14 for gas even though it was at least as full when I dropped it off as when I picked it up. The entire experience was incredibly frustrating. Not only will I not recommend, i will actively dissuade people from using U-haul.
Michael P
Rating:
5.0
Customer did not leave a comment.
JASON K
Rating:
5.0
Customer did not leave a comment.
ANNIE S
Rating:
5.0
Awesome customer service.
DJIMET D
Rating:
5.0
Love the employee so diligent, efficient and personable
AAREN E
Rating:
4.0
Customer did not leave a comment.
KEVIN G
Rating:
5.0
Customer did not leave a comment.
ERIK H
Rating:
1.0
The truck drove poorly it was super hard to turn the steering wheel the guy I think is name was Ron was extremely rude and made me feel uncomfortable I will never rent from this location again
JAQUEENA D
Rating:
5.0
Customer did not leave a comment.
CHRIS K
Rating:
4.0
You have got to improve the app. I can't ever seem to get logged in when I need it. NOTE: I am a programmer that uses other apps all the time.
Ronald B
Rating:
5.0
Customer did not leave a comment.
AMAL Y
Rating:
5.0
Customer did not leave a comment.
LeeAnn B
Rating:
5.0
Quick service well organized inviting set up
Eden M
Rating:
5.0
It was great service and helpful staff
FAISAL K
Rating:
5.0
Customer did not leave a comment.
JOSHUA C
Rating:
5.0
Nothing. Everything went well. The staff are so very helpful, get you on your way quickly, and discharge the equipment just as quickly on return. The staff are friendly and courteous. I cannot rate them highly enough.
RAYMOND S
Rating:
3.0
Customer did not leave a comment.
TERRIS H
Rating:
5.0
Customer did not leave a comment.
RODERICK T
Rating:
5.0
Customer did not leave a comment.
William S
|
First Impressions
Rating:
4.0
We have a really nice and funny customer service staff help us. He was great!
LETICIA F
Rating:
5.0
Availability of Drop off location to pick up or drop.
KENNEDY S
Rating:
5.0
Customer service was very helpful when I delivered the trailer off.
Carl D
Rating:
5.0
Keep doing the good job you do. We are very happy customers. Others will be too.
EUGENE G
Rating:
5.0
The owner is really nice and helpful. We always recommend this U-Haul, we have never had problems with him, he is fair with price, and trucks are clean.
DONNA G
Rating:
5.0
Bill is an amazing manager at this store. He clearly explained how the returns process would work for trailers and in general has a personable, kind, and jovial attitude. He’s easy to talk to and an asset to this company
AUDREY A
Rating:
5.0
Everyone that I worked with throughout the day went above and beyond to make my experience a good one! They handled my last minute request with ease, and when a previous reservation went sideways, they explained why and offered multiple solutions for me. Just an easy, no mess experience!
HEATHER C
Rating:
5.0
Bill was excellent, fast and efficient. This is my second rental at this location in less than a month.
MICHAEL V
Rating:
5.0
Customer did not leave a comment.
BLAINE R
Rating:
5.0
This location of U-Haul is fantastic everybody's friendly and they hurry as fast as they can to get you in and out.
ROGER E
Rating:
4.0
Customer did not leave a comment.
JEFF D
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
4.0
Customer did not leave a comment.
Susan G
Rating:
5.0
They were very busy, get these guys some more help. Staff was awesome as usual!
Lynn R
Rating:
3.0
Customer did not leave a comment.
CLINTON R
Rating:
5.0
Customer did not leave a comment.
MARJORIE A
Rating:
4.0
Customer did not leave a comment.
Amanda G
Rating:
5.0
Customer did not leave a comment.
JOHN L
Rating:
2.0
Some real problems. When picking up the truck, the computer was down so the employee had to rekey the entire order, which took a bunch of time. Especially since his boss had left to take his wife to a doctor's appointment. Because of the rekey, the dropoff destination changed and I got a notification of the wrong location, I had to call the office to correct it.
Max C
Rating:
5.0
I returned yesterday around 2 pm never got a email stating it was checked back in wondering whats going on with it I am worried im being charged when I was on camera returning it yesterday instead of Monday and haven't heard or seen a email or updated bank statement ???
SIERRA G
Rating:
4.0
Customer did not leave a comment.
MICHAEL V
Rating:
4.0
Customer did not leave a comment.
JEFFERY M
Rating:
5.0
Very friendly and helpful staff
ROBERT H
Rating:
5.0
Customer did not leave a comment.
MATTHEW W
Rating:
5.0
Customer did not leave a comment.
SEAN M
Rating:
2.0
I was charged for 2 trucks when I only had one and They can't seem to figure it out. So I paid $255 instead of the $135 promised.
Just whet I needed.
MATTHEW S
Rating:
5.0
Great people, always smiling
ROGER E
Rating:
3.0
Customer did not leave a comment.
Aaron J
Rating:
5.0
Super easy rental. Location is a bit tight to return but otherwise excellent.
Staff is really great. Nice and helpful. Zero issues. I will use this facility for my next rental for sure. In about 6 weeks!
MICHAEL B
Rating:
5.0
Friendly and efficient. Got me hooked quick and just as fast on the drop off
Best Uhaul experience I have ever had.
BOBBY D
Rating:
5.0
Quick and ready products and service. Didn't make an appt because it seemed like inventory was clearly listed online allowing me to consult with staff on hand to be sure I got the best trailer for the job.
ETHAN H
Rating:
5.0
Good work guys
MIGUEL B
Rating:
5.0
Increase staffing
Erica C
Rating:
5.0
I rented a car dolly and both ratchets were 0ld and hard to use
JOHN T
Rating:
5.0
Customer did not leave a comment.
ALLISON B
Rating:
5.0
Customer did not leave a comment.
JAIME C
Rating:
5.0
My rental experience was entirely painless, made the reservation online, walked in at the selected time, filled out the required paperwork, got the trailer hooked up and I was off.
Returned the trailer a few hours later, got my receipt via email, the staff guy unhooked the trailer and that was it; just a really satisfying experience.
SCOTT W
Rating:
5.0
All good 👍
BARRETT W
Rating:
5.0
Customer did not leave a comment.
PAMELA O
Rating:
5.0
Customer did not leave a comment.
ROBERT R
Rating:
4.0
Great / helpful service
Marc W
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Excelente vehicle, clean, great touch less costumer service.
Thank you
MARIO Z
Rating:
5.0
The customer service was great!
Jina C
Rating:
5.0
Great service, great location!
SHANE M
Rating:
1.0
The brake or something was locking up. One strap was broken and the vehicle slid and dented a side rail. I should have towed. I always U-Haul and it saves me a few bucks. Everyone I know can use a few saved bucks right now. That’s what I get for doing it myself I guess. You live you learn
JOSEPH F
Rating:
4.0
Customer did not leave a comment.
Jill K
Rating:
5.0
The gentleman’s name escapes me but he was very friendly and efficient.
MICHAEL W
Rating:
5.0
There was only one person on duty for the whole place, and there were five of us in line. I had done all the check-in things on line, but it still took almost 25 minutes for the process of renting a trailer after my pickup time.
Howard R
Rating:
5.0
Customer did not leave a comment.
KAILYN V
Rating:
4.0
I always receive great service here. However they seem short staffed.
RYAN J
Rating:
5.0
Add cruise control!!!
JOHN M
Rating:
5.0
Customer did not leave a comment.
Robert N
|
Overall Experience
Rating:
5.0
Worked well with them
JANELLE B
Rating:
3.0
The truck smelled so strongly of cigar smoke from the last renter that it gave me a headache and a sore throat.
Kate S
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
5.0
Clean secure facilities with a friendly, informative and helpful staff. Would absolutely use them for any self storage needs I have in the future.
fernando p
|
Overall Experience
Rating:
5.0
Quick check in and out. Friendly staff.
CHRISTOPHER J
Rating:
4.0
Customer did not leave a comment.
GUY L
Rating:
5.0
Staff was very helpful . Would rent from you again.
Mary R
Rating:
5.0
Customer did not leave a comment.
EMILY F
Rating:
4.0
Customer did not leave a comment.
JOSEPH A
Rating:
5.0
Customer did not leave a comment.
FRANK R
Rating:
5.0
Customer did not leave a comment.
HALE C
Rating:
5.0
Customer did not leave a comment.
alla k
|
First Impressions
Rating:
5.0
Ronald Ramaeker of U-Haul Storage on Foster Rd was EXTREMELY personable and a delight to work with.
Give that man a raise!
-Dirk Benson
503.933.3430
Dirk B
|
First Impressions
Rating:
3.0
The staff member at the storage facility on Foster road and 88th was helpful in getting my unit set up for me. The process took longer than it should have given I already reserved it online. The second time I came to access the storage unit the whole building smelled like cat urine. I was concerned there may be residual smell within my unit and on my belongings. When I came to remove all of my belongings at the beginning of the month in September everything was in order and nothing smelled of cat urine. This was a blessing. Thanks
Nicole S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nicole S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Laura B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phillip A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine R
|
First Impressions
Rating:
4.0
Thank you for this.
Jasmine R
|
First Impressions
Rating:
5.0
Jeremey and the General manager maybe ( Dan, older man) very good at their job! Had a great experience both times. Keep up the good work.
roxanne H
|
Overall Experience
Rating:
1.0
I am left without access to my storage facility, that was confirmed with access codes, times, etc and even payment. With confirmation and entry instead well as lock location. After an all day move and very sick baby the night before, I had help and people to help me unload and then I was to be on a flight, for a sick family member. With condo with return at 7pm on 12/10:23, e-mail confirmed too. Unable to access I then had/have a full UhAul, no access to my storage, a sick baby and a flight to catch. After several attempts to GM, through customer service attempts, no luck. I spoke with 3 reps, no one is able to help me? Really? Then told something completely different then my reservation and confirmation. Not to mention you’re charging me for something completely out of my control, against everything I did and was expecting from this “streamlined”‘process, that I was assured should be smooth and to follow the entry instructions. I am huge on customer service and tonight is the worst experience I’ve had, with any give. Company. We shall see how my luck goes tomorrow.
JACQUELINE P
|
Online Move In
Rating:
5.0
Jeremy was great. I called originally to clarify my reservation. He had tremendous customer service inside and outside the store. Nice young man. Also, Ron the manager gave me a great deal on my storage. Drop off was quick hold and convenient. Didn’t get the young man’s name but polite and pleasant. ( Shiah) I believe !
roxanne H
|
First Impressions
Rating:
5.0
Great service. Thank you!
Kathleen G
|
First Impressions
Rating:
4.0
The price points pushed me out the room. Annual price hikes on customers with long time rentals won't work out well.
William R
|
Overall Experience
Rating:
2.0
Never any parking because uhaul trucks were parked in the spots. The storage smelled so all my belongings smelled moldy.
Kristina B
|
Overall Experience
Rating:
3.0
The security box to check in closest to my unit was broken for probably half the time I rented this storage unit. Parking is a nightmare. Tons of homeless camps surrounding the building.
Kristin B
|
Overall Experience
Rating:
1.0
In August I went into the store to pay my storage payment in cash. After doing so I was told I couldn't get a receipt as the printer was down but they would email it to me right away. I never got it and the staff told me I had never been there and paid. After a prolonged hassle I had to pay my approx 185.00 payment again which I did and then moved out. I could not be more unhappy with the dishonest staff at this facility.
Sandra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara A
|
Overall Experience
Rating:
1.0
You've charged me the rent on a unit I tried to cancel once *every* *day* since I tried to cancel it.
So far, you've charged me over $500 on a unit I have never moved into and have no intention of moving into.
Please fix this now.
MARC M
|
Overall Experience
Rating:
5.0
The manager was awesome !! He was very helpful
My-Lan B
|
Overall Experience
Rating:
5.0
I had a wonderful experience
Koel G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shalika W
|
Overall Experience
Rating:
5.0
Thank you for hiring excellent staff.
Raymond was able to help me get a large unit #23. I had just paid for my unit 68 on March 29th. So I would like to know if the difference can be returned to me. Thank you for your consideration.
Plus Toby made sure I had access to my items since I locked myself out. I was frustrated however he had patience wonderful quality.
Thanks again.
CARLA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa S
|
Overall Experience
Rating:
5.0
I was so pleased with my experience. The staff at the Foster location had the best customer service! I also spoke with a representative by phone who was so great and helpful. I have rented from U-Haul before and never had any issues. The storage facility was clean and convenient.
ALENA B
|
Overall Experience
Rating:
3.0
I found 3 dead mice in my storage and they actually ate some of my items in my storage.
Debra P
|
Overall Experience
Rating:
3.0
They close at 6:30 cant access storage after that
roman v
|
First Impressions
Rating:
2.0
There was water damage due to the unit directly behind the one I was renting. All of my boxes were moldy. I have pictures to back up my situation. The manager made a big deal about fiiing a claim. I'm okay not filing a claim after cleaning everything there wasn't any damage to my items I stored. I have made several attempts to contact the location to no avail. I also called customer service which went no where.
All I would like is to be given new boxes since I've had to replace all of mine. I'm not expecting the boxes not sure you should ever expect me to be a customer again.
jeff r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy T
|
First Impressions
Rating:
5.0
Thank you!
Giana L
|
Overall Experience
Rating:
5.0
The service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.
Michelle E
|
First Impressions
Rating:
5.0
Raymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.
jeff r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA Y
|
Overall Experience
Rating:
1.0
Hands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.
Eva S
|
Overall Experience
Rating:
5.0
Needs to take care of the drop ceiling that’s fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.
JENNIFER S
|
Overall Experience
Rating:
4.0
Just expensive.
mary j
|
Overall Experience
Rating:
5.0
Great staff in Athens GA and Portland OR
Cynthia D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth P
|
Overall Experience
Rating:
1.0
Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡
Shannon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amanda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah C
|
Overall Experience
Rating:
4.0
A solid, hard-working crew.
KENNETH P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SCOTT R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth E
|
Overall Experience
Rating:
4.0
Except the hours of access the storage was top notch. For those who can afford the price there is no better option.
Edward E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Atreyu W
|
Overall Experience
Rating:
4.0
It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I’ve found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.
Debra H
|
First Impressions
Rating:
5.0
Staff is very friendly and knowledgeable.
Atreyu W
|
First Impressions
Rating:
5.0
Went off easier than planned. Painless and quick. Thanks.
William R
|
First Impressions
Rating:
5.0
Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!
Hannah N
|
First Impressions
Rating:
1.0
Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff
Vicky A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kellie S
|
Overall Experience
Rating:
5.0
Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!
George J
|
Overall Experience
Rating:
5.0
Thank you for making my move easy!
Justin P
|
Overall Experience
Rating:
5.0
Excellent experience! Highly recommended!
Justin P
|
First Impressions
Rating:
5.0
Willy L., the manager there was great. He was clear about the process, friendly & helpful.
Brian S
|
First Impressions
Rating:
5.0
Excellent customer service even tho it was super busy
Kevin A
|
Overall Experience
Rating:
4.0
Thanks your service provided what we needed.
Michael S
|
First Impressions
Rating:
4.0
Na
CHRISTINA J
|
Overall Experience
Rating:
5.0
Everyone is so polite, and helpful here.
Sara J
|
Overall Experience
Rating:
5.0
Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.
John S
|
Reservation
Rating:
4.0
I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.
korina s
|
Overall Experience
Rating:
1.0
I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move