Customer Reviews for U-Haul Storage of Foster Rd

2328 reviews

5800 SE 88th Ave   Portland, OR 97266
(1/4 mile west of I-205)

(503) 771-1151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 771-1151

5800 SE 88th Ave
Portland, OR 97266
(1/4 mile west of I-205)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful, courteous and friendly!

MARY E. 
Rating:
5.0

Set up the rental online and it was ready and waiting for me at the time I had specified. Nice guys over at 88th location. Thanks D.O.

Donna O. 
Rating:
5.0

Just want to thank Ivan and rest of crew, awesome guys and very helpful!

MARY LEA FERNAND S. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

This is my 2nd visit at this location. Each visit, I received impeccable service. I was highly respected and treated as though I was the most important customer in the room while other customers waited there turn. Thank you Foster Uhaul for providing excellent caring service.

TERESA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN KEVIN L. 
Rating:
5.0

It was all good!

Edvards Z. 
Rating:
5.0

Personnel were efficient and friendly. My new favorite location in Portland.

CHRISTOPHER WILL T. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

MARTINS Z. 
Rating:
5.0

Great customer service

JOSEPH MARTIN L. 
Rating:
5.0

It seems to be a very busy time for U-Haul, yet the staff are friendly, patient and helpful to their customers.

ROBERT F. 
Rating:
5.0

The GM was one of the most prepared and friendly customer facing professional I have interacted with in a very long time!

Oliver W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Excellent service.

Kevin M. 
Rating:
5.0

The staff was incredible from start to finish. My next rentals will be at this location.

SCOTT EUGENE C. 
Rating:
5.0

Great service from entire staff working that day! Your employee ( KV ) was very professional and his incredible customer service made the experience of renting from U-Haul like I was a close friend or family! Absolutely will rent ONLY from this location in the future! Thank you KV for making it a exceptional, worry free experience! Very cool guy!

William S. 
Rating:
5.0

I've rented from U-Haul several times over the years, but I have never had such a positive and charming social interaction as with the staff here.

CASSANDRA T. 
Rating:
5.0

The young man that helped me through the whole process was very helpful and had excellent customer service! I would go back and refer because of him. Thank you!

NATASHA S. 
Rating:
5.0

Customer did not leave a comment.

VERN C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Don't allow to smoke in the truck, it was clean though

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Always amazing, friendly, and fast service at this location! I will ALWAYS rent my moving vehicles here.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

SONAM S. 
Rating:
5.0

Easy and fast service

Mauro C. 
Rating:
5.0

Bill was extremely knowledgeable and helpful. thank you, Robert

Robert K. 
Rating:
5.0

Bill was probably the best customer service I've received in recent memory. I would definitely come back.

COLLIN JEFFREY C. 
Rating:
5.0

Out standing service!!

BRYAN O. 
Rating:
5.0

This comment is not relevant to this location but rather general issue that I would like to share. During my walk around inspection in the middle of my 2,700ml trip I found that a nut on one of the bolts holding an axle spring leafs is loose and in fact on its last thread before it would fall off. I tightened it up with a crescent wrench that I had with me. Bad thing is that it was the nut with plastic inside that should prevent it from coming loose. I guess it was on and off for so many times that the plastic just won't do its work anymore. Thank God that the nut was on the outside side of the leaf spring. otherwise I would not notice that

VYACHESLAV F. 
Rating:
5.0

The girl who checked me out was amazing and helpful!

APRIL MARIE H. 
Rating:
3.0

The person who helped us almost seemed drunk

RACHEL RENEE B. 
Rating:
5.0

Some of the crates were a bit dirty, would be great to do a quick wipe between rentals

Hsin-Chen L. 
Rating:
5.0

You were wonderful!

Russell W. 
Rating:
5.0

Excellent no changes suggested.

VIRGINIA ANN W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN JESSE L. 
Rating:
5.0

Went outside the box too make it a very good experience

GARY M. 
Rating:
5.0

Great trip, excellent service

JEFFREY SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

EARL T. 
Rating:
4.0

More coffee for your employees

ANGELA F. 
Rating:
5.0

Prompt service.

JOSEPH MARTIN L. 
Rating:
2.0

Communication/professionalism - the truck I was assigned was not available and the workers didn't care to find the keys. I ended up leaving later than intended and then had to call customer service to make sure the contract was updated because there was a huge mileage difference on the trucks.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL J. 
Rating:
5.0

Nathan is a great employee! He works hard to get just what you need. Your company would do well to promote him with a raise!

tiffany R. 
Rating:
5.0

Help me load. Lol.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

EBONI T. 
Rating:
5.0

Using the App to pick up and drop is a nice time saver.

RANDY R. 
Rating:
5.0

great service

Ron L. 
Rating:
5.0

Great customer service from Alanya. She was so eager to help and went above and beyond to get me taken care of!

APRILANN MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Ann R. 
Rating:
5.0

Customer did not leave a comment.

Aly M. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

armando G. 
Rating:
5.0

GREAT CUSTOMER SERVICE GIVEN

ANNA R W. 
Rating:
5.0

Customer did not leave a comment.

DEBRA DEE H.  |  First Impressions 
Rating:
5.0

I had a superb experience renting from this location. The staff was terrific to work with.

Joel W. 
Rating:
4.0

Customer did not leave a comment.

Nichole M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

The guy there actually helped me install trailer wires on my gmc. For a 15$ trailer tental. Took us 20 minutes. Great service for sure.

David T. 
Rating:
4.0

Customer did not leave a comment.

Guion I. 
Rating:
5.0

Customer did not leave a comment.

Atreyu W.  |  Overall Experience 
Rating:
1.0

They charged me for an extra day because I didn't return it at 10:00 am when nowhere did it say that it was time sensitive and I had to have it back by 10:00am. I was told as long as it was return before the store closes. Just a way to suck more money out of you. I will not be a return costumer

BRADLEY WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

Ray A. 
Rating:
1.0

I was treated very poorly at the Sandy boulevard U-Haul location..... Extremely long line with only one customer service worker behind the counter. I was ninth in line 20 minutes after they opened at 9:00 a.m. with only one window open. I waited 45 minutes for the attendant to smugly tell me my truck was not there after completing the always extensive check-in reservation process U-Haul has. They had no other options than to tell me there was one truck 21 mi away. I was so mad and upset but kept my cool. What kind of treatment is this? I use only U-Haul and have use this location numerous times because of its location. I shall never go there again and was not going to ever use U-Haul again because of this experience. It cost me $300 in labor fees on standby waiting to load the truck but the folks at the 5800 block of Foster U-Haul outlet or fantastic did a great job and the young lady that helped me felt my pain and how long I was delayed and how stressed I was trying to get to the job site in time. I highly recommend the Foster U-Haul location for all your truck rental needs. Stay the heck away from Sandy they need real help over there. I would like somebody from U-Haul to call me personally to discuss this matter further.

Bob M. 
Rating:
4.0

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I’ve found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Debra H.  |  First Impressions 
Rating:
2.0

I reserved a truck about a month in advance. Uhaul called and told me a few days before my reservation that it would be changed to two hours later because they wouldn't have the truck I ordered on time. When I arrived, I was told they didn't have a truck for me and that they would have to call around to find one but "It's the first of the month" and we're so busy etc. The online check in system they were using was down for about 30 minutes, which is no one's fault, but then when it kicked in they realized they did have a truck for me. Another customer in line at the same time did not have a truck that had been reserved because their truck had been given to the wrong customer. It doesn't seem like the folks who work here know what's happening on their lot. I wouldn't use this location again, nor would I count on the company to actually honor a reservation in general. I feel like I got really lucky with how it worked out.

REBEKAH K. 
Rating:
1.0

This place is awful, I originally got sent here from the uhaul on Burnside for a 26' truck that I reserved 3 days before moving. They gave our truck to someone else on accident, couldn't find the keys for the 2nd one but did find them on the ground 20 minutes later, that truck ended up not being usable because the service light was on, got a 3rd truck so I took off and let my dad drive it and he ended up running out of gas 2 blocks later and had to walk back, they couldn't get that truck started up again. We ended up with a 20' truck and delayed by almost 3 hours. I don't know how this location is in business. The lady that works there is an absolute horrible employee and needs to be considered for removal and she argues with the other gentleman that was trying his best for another good 20 minutes right in front of us without a clue of what she's doing.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Zayn M. 
Rating:
5.0

Customer did not leave a comment.

SOLON DALE W. 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Easy in and out

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

JULIA CHRISTINE B. 
Rating:
4.0

Everything went smoothly. All the people who work there seem very chill. I would want to party with them.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

tan L. 
Rating:
2.0

Wasn't told I was signing a contract or explained or over viewed what needed to be done. The car was not at the mileage it said it was on paper. When I brought it up the lady at the counter was very rude... they said they'd deduct the miles. My total reflects me going 20 miles when we went 14..

MACKENZIE RAE S. 
Rating:
3.0

Worker wasn't wearing mask while I was in the store. He walked in after me

Isaiah B. 
Rating:
5.0

Naythin was very helpful 🤣lol

naythin F. 
Rating:
5.0

Young man who helped us, Mr. Vance was so helpful and friendly! I would go back anytime.

CAROL W. 
Rating:
5.0

All was great, nice and friendly people, pick up & drop off went quick and easy.

Ralf D. 
Rating:
4.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Nice, lowkey person. Willing to discuss the history of location (it's the first Uhaul!).

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
3.0

Customer did not leave a comment.

kelly S. 
Rating:
5.0

Easy in...easy out. Fast and friendly service.

TORRY LEE W. 
Rating:
1.0

Faster help I waited in like for thirty minutes that's outrageous!! When I dropped it off the system was down. Called the next day couldn't get threw to make sure they cheeked it in and I didn't get charged for another day!!

ANTHONY CARROLL R. 
Rating:
5.0

He did his job excellent, as I understand because I worked for U haul from 1980 to 1986 for Rosehill U haul. He did an excellent job

RALPH WAYNE S. 
Rating:
2.0

Easy pick up however the drop off was a pain.The guy was to lazy to unhook the trailer.And i never got a e-mail saying it was checked in.Made me uneasy

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

RAAD A. 
Rating:
5.0

Gentlemen was very nice and helpful...

JENNIFER ANN H. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FOSTER L. 
Rating:
5.0

The most helpful and courteous customer service I will always visit this location. Thank you U-haul

DEBBIE LYNN J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
2.0

I drive 20 miles and it cost me $30 to get the fuel gage back to the half way full line.

William K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Thank you so much

EVGENY K. 
Rating:
5.0

Staff is very friendly and knowledgeable.

Atreyu W.  |  First Impressions 
Rating:
5.0

Went off easier than planned. Painless and quick. Thanks.

william r.  |  First Impressions 
Rating:
5.0

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Hannah N.  |  First Impressions 
Rating:
1.0

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Vicky A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kellie S.  |  Overall Experience 
Rating:
5.0

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

George J.  |  Overall Experience 
Rating:
5.0

Thank you for making my move easy!

Justin P.  |  Overall Experience 
Rating:
5.0

Excellent experience! Highly recommended!

Justin P.  |  First Impressions 
Rating:
5.0

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Brian S.  |  First Impressions 
Rating:
5.0

Excellent customer service even tho it was super busy

Kevin A.  |  Overall Experience 
Rating:
4.0

Thanks your service provided what we needed.

Michael S.  |  First Impressions 
Rating:
4.0

Na

CHRISTINA J.  |  Overall Experience 
Rating:
5.0

Everyone is so polite, and helpful here.

Sara J.  |  Overall Experience 
Rating:
5.0

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

John S.  |  Reservation 
No reviews have been submitted for this location.

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