Customer Reviews for U-Haul Storage of Gage Park

491 reviews

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Enjoyed working with staff at that location very much hope to see them soon

Kenneth T.  |  Overall Experience 
Rating:
3.0

Better customer service, Cleaner Vans

ANTOINE W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

The truck was very dirty. However the service was excellent.

DENINNE W. 
Rating:
5.0

Customer did not leave a comment.

ANGELITA C. 
Rating:
5.0

Love that the location is very clean! The manager is extremely nice and helpful. She made me feel welcome. The whole staff was nice. Excellent location.

Alex D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathrina b.  |  Overall Experience 
Rating:
5.0

It was a great experience never had any problems the staff was always friendly and knowledgeable. Uhaul as a company rates are what made me leave. Uhaul the company may need to evaluate that ir they will loose a lot of customers. But sure will recommend them if thays what people want to do. Thank you Gage Park Team And Definitely The Manager.

Robert H.  |  Overall Experience 
Rating:
3.0

I called to reserve the truck at the location near 63rd Rockwell. When I got there at 7am to pick up the truck the office it wasn't open , So I called the location on 61st Kedize and was told my reservation was at the location. ,I HAD TO WALK TO THE OTHER LOCATION , I WAS NOT INFORMED THE LOCATIONS WAS CHANGED ,I GOT DROPPED OFF ON 63rd . THIS IS NOT HOW YOU HANDLE BUSINESS CUSTOMERS NEED TO BE NOTIFIED WHEN MAKING THEIR RESERVATIONS WHERE TO PICKUP THE TRUCKS .

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

Demetra J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

EMRAN S. 
Rating:
5.0

Customer did not leave a comment.

OMAR G. 
Rating:
5.0

Patrice was super nice she explained my contract well and I was greeted with a smile and positive attitude. The equipment was clean and felt well maintained!

JULISSA G. 
Rating:
5.0

Customer did not leave a comment.

MARCO D. 
Rating:
2.0

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

DESTINY R. 
Rating:
4.0

Customer did not leave a comment.

RAMON G. 
Rating:
1.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

This facility was great. it was clean, the staff was helpful and i would recommend it to anyone i know who need a storage facility. I would especially like to thank Francisca Zarate. She was very helpful to me and was great to work with. She's the BEST. Thank you all.

ladona g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel a.  |  Overall Experience 
Rating:
1.0

I got charged a late fee and should not have. I have 24hrs on the rental and I told them I needed longer the the 4 hrs I stated before. The branch said ok but never said it would be a late fee. Its crazy how you can charge a customer for being late and he has 24hrs on a 19.99 rental. I will be calling my bank to dispute this charge for sure. Not exceptable for a first experience.

DECHAUMA W. 
Rating:
5.0

Customer did not leave a comment.

Armando U.  |  First Impressions 
Rating:
5.0

I Believe everything is ok

MARCO Q. 
Rating:
4.0

Great experience

Andrea B.  |  Overall Experience 
Rating:
5.0

No improvement needed.

ANDRE H. 
Rating:
5.0

👍 good job

Ramiro C.  |  First Impressions 
Rating:
1.0

Never again

JOEY W. 
Rating:
5.0

You need to update your payment options APPLE PAY IS NEEDED

MONICA C. 
Rating:
5.0

all is well

SYLVESTER C. 
Rating:
5.0

They are very respectful people.

ROSA S. 
Rating:
1.0

Not accuse your customers of not returning keys and rental truck. my rental was returned before my actual return time. Clearly you guys didn't check the lock box for the keys prior to calling me. All you guys had to do was look in the lot and you could see clear as day that the rental was returned to its original spot. This is unacceptable.

EUGENE H. 
Rating:
5.0

great customer service, it was quick and professional

OSMAN B. 
Rating:
3.0

The woman who helped me at the location was rude and I didn't appreciate her attitude. It was my first time renting a moving truck so I wasn't familiar with the process and she wasn't helpful or nice. She acted inconvenienced by me. The rental process was easy and convenient though.

DEIRY V. 
Rating:
4.0

I fell at the location there was ice in the lot.

TIFFANY B. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Keep the same people.

DAVID H. 
Rating:
2.0

THE FRONT WOMEN WAS COMBATTED, WHEN I EXPLAINED TO HER THAT I HAD NO EMERGENCY NUMBER SHE STATED THAT I NEEDED THAT TO RENT...SHE STATED THAT SHE RESERVED THE TRUCK FOR SUN AND THAT I SHOULD ACTING RESPONSIBLE TOWARDS THE OTHER CUSTOMERS WHO RESERVED THE TRUCK I TRYED TO EXPLAINED TO HER THAT SHE ONLY HAD TO LET ME KNOW THE DAY BEFORE AND I WOULD HAVE RETURNED IT BACK ON SAT.STATED THAT SHE OWE ME NO EXPLATION. WORDS WENT BACK AND FORTH AND I FINALLY TOLD HER CHARGE WITHAT EVER THAT WOULD MAKE U FEEL BETTER ABOUT UR 20.00 HR JOB, BECAUSE AT THE END OF THE DAY I AM A TRUST FUND CHILD EVEN AT MY AGE..

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

Decquortney M. 
Rating:
4.0

Customer did not leave a comment.

gary c.  |  First Impressions 
Rating:
5.0

Nothing, everything was perfect. The employees were very courteous and polite.

CARMENLITA P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
2.0

The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.

JENNA G. 
Rating:
5.0

The customer services are breath is taken I really enjoyed my visit.

LISA C. 
Rating:
5.0

Nothing! Always a pleasure when I book with 61st snd Kedzie!

SUMMER J. 
Rating:
5.0

I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

Leroy H. 
Rating:
4.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

reco h.  |  Overall Experience 
Rating:
5.0

Nothing great job

JAIME F. 
Rating:
5.0

Great

DEREK R.  |  First Impressions 
Rating:
3.0

We thought we were picking it up where we ordered it, 95 in Hickory Hills. The chicago pick up put it over our miles. They let us know where to pick up in Chicago 2 hours before we were to pick up.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
3.0

Customer Service

Toni R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON F. 
Rating:
4.0

Customer did not leave a comment.

Catrina M. 
Rating:
5.0

The place and vehicle was clean and well kept. The young lady that helped us very courteous and pleasant. Great overall experience.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

L & L Installation I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaylah W. 
Rating:
5.0

Friendly and quick service.

Luis B. 
Rating:
4.0

Hola no recuerdo como es el nombre de la persona que me atendio se Porto super bien Gracias

JACQUELINE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn M. 
Rating:
3.0

Work with the phone systems it very hard to get someone on the phone

DARLENE S. 
Rating:
5.0

I like the manager, she was very nice and professional.

Floyd W. 
Rating:
5.0

Customer did not leave a comment.

Lakshmikar M. 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
3.0

My towe dolly wasn't hooked up properly. I could have been killed or other over the road drivers had my car came off the dolly. I have pictures of how my car shifted on the dolly in the process of transport.

Xavier M. 
Rating:
5.0

Customer did not leave a comment.

Darryn J. 
Rating:
3.0

I reserved equipment 2 weeks in advance to be picked up at a location just a mile away from my house. THE DAY BEFORE I MOVED I was told I would need to pickup the truck from a location 16 miles away - ok, not so bad right? I asked for additional mileage on my reservation, which I was told had been added. When I left the next morning, I found that the location was actually 30 MILES AWAY, meaning I had to spend more time getting to/from my destination as well as a spending a significant amount more money in gas for my own car and the truck. When I arrived at the Chicago location, I wanted to confirm that mileage had been added to my reservation and that there wouldn't be extra charges - it turns out this had not been done. The customer representative informed me that I would have been charged had I not mentioned this. She was very helpful and added the mileage to my reservation at no charge. What can you do to improve? If I book a reservation 2 weeks in advance, confirm the location pickup/dropoff sooner instead of waiting til the day before the move. Also, update reservations as discussed with customers. I feel that I should have received a partial refund due to these inconveniences and additional costs, but none was ever offered nor did anybody apologize for the issues.

Jordan M. 
Rating:
1.0

Customer did not leave a comment.

dravell I. 
Rating:
5.0

Great people to do business with

STEPHEN H. 
Rating:
3.0

Customer did not leave a comment.

erica R. 
Rating:
5.0

The staff was very respectful and professional

LISA B. 
Rating:
5.0

Customer did not leave a comment.

JAIRO B. 
Rating:
4.0

Customer did not leave a comment.

Latrice A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Kui Z. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
1.0

The outcome however was poor there was confusion about the hours at the storage facility that I actually was trying to rent when I got to that facility. It was Hora en told then I had paid 3 months in best. I'm still not settling with the manager. She was kind enough to make another lease agreement with me, but I've still not been forwarded the Correct change, it's a nightmare.

Elaina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  First Impressions 
Rating:
1.0

Office personal had bad attitudes. They don't greet you when you walk in and they try to make overcharge you. Make sure you check the odometer and gas tank before leaving and take pictures or else they will over charge charge.

Tedaira M. 
Rating:
5.0

The representative was very knowledgeable and I truly appreciated his professionalism and candor in answering my questions. I can't recall his name exactly but I think it was Quimlan or something like that. I'm sorry for butchering his awesome name! But yes, this location is excellently managed! I am definitely going to use and refer this location!

Elizabeth C. 
Rating:
4.0

The manager did not explain how to utilize the truck and its features. Once I arrived to drop off the truck, the sign said to wait there until someone would arrive to help me, but no one arrived.

erick M. 
Rating:
5.0

Customer did not leave a comment.

tarrence M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
4.0

I was treated very well at this Uhaul location. The manager and staff were very professional. The truck I wanted was not returned on time so I was given a larger truck at no additional charge which was better for me since I had more stuff to move than I realized. I would use this location again because they gave me good service and helped me with all of my needs.

Gloria M. 
Rating:
1.0

Don't send customer to a reservation location and not have a truck at that location. Then when the customer calls to ask “where is my truck?” don't lie and say “we called you to tell you the Pickup location changed.” Because I have the voicemail of the Uhaul representative who only stated the pickup time had changed from 9am to 10am. Nothing was mentioned to me that my pickup location had been changed. As I customer I am extremely pissed off at Uhauls error and poor communications resulting in wasting my time and money.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

During these difficult times we are facing I was pleased with the service and preparation with the team over at the pick up location Thank you

Juan Carlos V. 
Rating:
5.0

Customer did not leave a comment.

AIRIEL S. 
Rating:
5.0

I have a wonderful time At u-haul they treat me with Kindness and respect And was very helpful thank you.

Shelly E.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Dora Denise B. 
Rating:
5.0

Place the return in front of the office in stead of the side. I didn't see the return area till I was leaving.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Charde J. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

andrea p.  |  Overall Experience 
Rating:
5.0

I? had a great experience here. Francesca specifically was very friendly and professional. She answered all my questions and got me on the road quickly.

EMILY A. 
Rating:
5.0

I had no problems in it was great

Shirley V.  |  Overall Experience 
Rating:
2.0

I spent 45 minutes try to get the app/online to return the vehicle. System key freezing. Tried calling help desk. And finally it worked. Your system needs upgrading. I was not the only customer there trying to get your website to work. Just horrible.

SHERRI S. 
Rating:
5.0

The management was very helpful and just fabulous with effective communication! (Any questions and assistance was given to me above board.) I would highly reccomend this particular customer service... I had an excellent* first time customer experience with U-Haul at my chosen location and indeed!

renee G. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Just keep up the good work.

Jamell D. 
Rating:
4.0

Customer did not leave a comment.

Benjamin H. 
Rating:
4.0

They charged me for insurance I didn't ask for.

Jaquan B. 
Rating:
5.0

Everything was great!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto F. 
Rating:
5.0

Customer did not leave a comment.

Apolinar O. 
Rating:
4.0

Customer did not leave a comment.

jannice D. 
Rating:
5.0

N/A

Shawnte L. 
Rating:
5.0

The customer service is excellent at this location. They are always on time and on the ball. Never had a bad experience here.

Natasha P. 
Rating:
5.0

The dolly was missing from the truck when I picked it up, which was completely my fault for not checking. I was able to pick up a replacement dolly from another location, which was super easy and much appreciated.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

I really appreciate the fact that the staff was very friendly, knowledgeable, and had the vehicle ready and sanitized

Yvette B. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Keep up the good work!

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C.  |  Overall Experience 
Rating:
5.0

Nothing, the service was great. The process was quick and accurate.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Margarita M. 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Very friendly

Yolanda O.  |  Overall Experience 
Rating:
4.0

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  First Impressions 
Rating:
4.0

Just think the hours could have been longer

donna w.  |  Overall Experience 
Rating:
5.0

Very good place.

Benjamin V.  |  Overall Experience 
Rating:
5.0

No comment

TARA W.  |  First Impressions 
Rating:
5.0

Thank you this experience was overwhelming but with your assistance it went very smooth.

Ana A.  |  Overall Experience 
Rating:
5.0

I was please with the service i was helped and all my questions were answered.

Patrice R.  |  First Impressions 
Rating:
5.0

The service was excellent and the staff was very professional and were multi tasking.

TANYA W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful everytime i needed help.

Vanessa O.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice

bertha s.  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful

randy w.  |  Overall Experience 
Rating:
4.0

Overall experience was great.

Marta G.  |  Overall Experience 
Rating:
5.0

Very friendly peoples very clean place I love it

Pearlie T.  |  Overall Experience 
Rating:
4.0

I'm very well satisfied with service i received at U haul. I would recommend this location to family and friends. Customer service was professional and friendly always...

Wendy R.  |  Overall Experience 
Rating:
5.0

Hello, I have to say thanks to the staff and especially Tania, she helped me in the most professional and kind manner with my storage facility! She really was considerate! She is a first rate emplyee!

TAMMY K.  |  Overall Experience 
Rating:
3.0

I had billing issues, and someone was supposed to called me back to fixed it. But no one did, got charged the late fee and stil didn’t hear from them.

Raymond F.  |  Overall Experience 
Rating:
5.0

great service

Satara P.  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing. Staff is friendly and very helpful. I will recommend this location to anyone I know that has storage needs.

Miriam R.  |  Overall Experience 
Rating:
5.0

Good place to be.

DARIUZ W.  |  Overall Experience 
Rating:
5.0

Customer service was great!

Krystle W.  |  First Impressions 
Rating:
5.0

So, far every employee has been helpful. The storage area is clean and kept in proper usage. Account is friendly user online.

Warren P.  |  Reservation 
Rating:
4.0

o

Napoleon J.  |  Reservation 
Rating:
5.0

Would recommend

Karyn W.  |  Overall Experience 
Rating:
5.0

I was relocating from Wisconsin to the Gages Park area. Ms. Tanya and her staff did a wonderful job at answering all my questions. They're friendly, professional, & very helpful. I will recommend.

gisela d.  |  Overall Experience 
Rating:
5.0

The staff here were phenomenal. Mrs. Tanya said she treat her customers like family and she did just that. Thank you all for the wonderful experience.

SHERRITA C.  |  Overall Experience 
Rating:
4.0

I had a very good experience.

Desiree G.  |  Overall Experience 
Rating:
5.0

Everyone at this location is awesome... very knowledgeable and helpful...the Manager Tanya is a rockstar

LaTaya M.  |  Overall Experience 
Rating:
5.0

Future endeavers could be in order if need be, thank you.

Angela J.  |  Overall Experience 
No reviews have been submitted for this location.

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