Customer Reviews for U-Haul Storage of Gage Park

638 reviews

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Javier H. 
Rating:
4.0

Customer did not leave a comment.

LARRY J. 
Rating:
2.0

It was raining and my stuff got get, truck old and not properly repaired on the roof, there was a leak. Truck not completely clean.

Magdalena R. 
Rating:
5.0

The staff at location were friendly and eager to help! Would definitely recommend and return!

BEATRIZ S. 
Rating:
5.0

It was A1

Larry S. 
Rating:
5.0

The service was awesome and I would recommend family and friends!

Andre M. 
Rating:
4.0

No creo q nosotros como clientes tengamos q pagar aseguranza, aunque es una opción, t dejan en duda, prácticamente tenemos q tomar, se supone q la compañía tiene asegurados los veiculos.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
1.0

The tires needed air. The engine light was on and the Excelerator was stalling

Markis S. 
Rating:
4.0

Nice and friendly

Dexter S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Lady was very nice. She did a great job!

Bryan S. 
Rating:
4.0

The computer keep freezing up

Dexter S. 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  First Impressions 
Rating:
5.0

Very friendly and communication was great

Carla C. 
Rating:
5.0

Customer did not leave a comment.

noelia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Mayra R. 
Rating:
5.0

Customer did not leave a comment.

Delphina A. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
5.0

Customer did not leave a comment.

ashley r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candy J. 
Rating:
5.0

Service great as usual.

Angel S. 
Rating:
5.0

Everyone at the front desk was very helpful. I arrived and they attended me very fast. They helped me out when I came back from using the rental 10min after closing. I was having a bad day and these guys made my day better 🙏

erick G. 
Rating:
5.0

Customer service were so friendly ...

MARCEL A. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

JoseR G. 
Rating:
1.0

Customer did not leave a comment.

YVETTE K. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
5.0

Great service

Jose O. 
Rating:
5.0

Best location ever! Staff is friendly and knowledgeable. They are very kind and helpful.

Summer J. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL N. 
Rating:
5.0

Great costumer service and easy to do

Guadalupe A. 
Rating:
5.0

The manager was very helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Employees has great energy fast and great customer service

Victoria B. 
Rating:
3.0

I was giving an old dirty model while a more newer version was parked next to it, I could barley see out the window due to the dirt.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

XOCHITL S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
5.0

Good Customer service always at this location .

ROCIO T. 
Rating:
5.0

Customer did not leave a comment.

ALEN O. 
Rating:
5.0

The employees are very polite & helpful.

JOSE R. 
Rating:
5.0

Awesome customer service!

LJ T. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Great people. Professional goes beyond to help you help

Brittani J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

URIEL V. 
Rating:
4.0

Elevador no working

Sonia s.  |  Overall Experience 
Rating:
5.0

Awesome, thank you

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Andre H. 
Rating:
5.0

Nothing

EDWARD C. 
Rating:
5.0

The Staff Very Polite There We're 3 In The Store 2 Young Ladies And 1 Young Man Who Waited On Me ,This Was My First Time Renting A UHaul The Young Man Read & Explained How UHaul Contract For There Equipment How To Return It . I Would Recommend This Store Great Customer Service At This Location Go UHaul I'm A Happy Customer

LATISSA D. 
Rating:
4.0

Customer did not leave a comment.

HATARIA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE F. 
Rating:
5.0

Customer did not leave a comment.

Elias M.  |  Overall Experience 
Rating:
5.0

I Am So Pleased With The Staff, & The Facility : Courteous, Kind & Considerate Of My Need. The Place Is Clean, Secure & Safe. I Definitely Will Use This Facility Again When Needed. Thank You 🙂 So Much ❤️

lawrence m.  |  Overall Experience 
Rating:
3.0

I set up an online scheduled pick up to rent a truck for a day, created an account and entered my payment info. When i went to pick up, they needed my credit card I used but I left it at home since I thought it was set up. I asked to see if it was possible to show my online credit credit on my banking app or my applepay wallet and they said no. I went back to grab it and they didn't even use my credit card for anything. Just to look at it. I'm confused on why they needed to see it when I had everything set up and I could of shown the same info on the card through the banking app. Also, the truck they provided said it needed an oil change and the left back turning light wasn't working, I called to let them know what I should do and they were already aware that it needed an oil change.

Karinah Z. 
Rating:
5.0

Customer did not leave a comment.

frank t.  |  Overall Experience 
Rating:
5.0

I have no bad experience with U-Haul. I will continue to use U-HAUL in the future. Thanks U-Haul.

REGINA S.  |  Overall Experience 
Rating:
5.0

Great customer service!

STEVE G. 
Rating:
4.0

Everything confirmed and clean.

PEREZ N. 
Rating:
3.0

While driving 65 mph on the highway, the rain and dirt being kicked up forced me to try to use the windshield wipers. To my dismay there was no function of the windshield wipers and no windshield fluids. I had to pull off and go to another location to correct the problem and try to be safe.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

JEROME L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Margarita H.  |  Overall Experience 
Rating:
5.0

You all did a great job. Good service very friendly nice and helpful

TYIESHA F. 
Rating:
4.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Ms. Fransica was very nice!!! Great customer skills. She explained everything n detail!!! Great😃

MARLA G. 
Rating:
2.0

The light fell off as soon as I got the truck to my apartment to move.. Nothing was in the truck at the time. I was charged 69.63 for that..

ARETIHA S. 
Rating:
5.0

Customer did not leave a comment.

cassandra c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

mariela l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  First Impressions 
Rating:
4.0

You seem to have everything covered. The customer service was exceptional and very accommodating to my unexpected need emergency to move because of no heat and gas in the building. I hope my next move won't have the same urgency. However, my next move will definitely include utilizing U-haul. Thank you

Bernadine R. 
Rating:
5.0

Very friendly with quick service only one thing parking lot should be able for a customer to leave their vehicle in the parking lot. That would make a customer more happier than walking across the street.

SPENCER J. 
Rating:
5.0

Everyone at this location has always been nice and friendly. They have a lot of patience when it comes to the customers. This is the only location I will rent a truck from because of the beautiful staff.

KENDRICK S. 
Rating:
5.0

Customer did not leave a comment.

OZIEL S. 
Rating:
5.0

Very very helpful and accommodating

samuel F. 
Rating:
5.0

Service was quick and excellent! Checkin was smooth! Thanks for everything!

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

RANDAN H. 
Rating:
5.0

Excellent service. Very helpful and welcoming

MARCO M. 
Rating:
5.0

No complaints everything went well

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
3.0

My bed got damaged to water leeks u had in my unit I’m waiting on call frm use to see if my Insurance claim covers it

humberto c.  |  Overall Experience 
Rating:
5.0

more time to use the truck. 3 hours to drive 8.7 miles there and back plus to load and unload, not enough time, but other than the workers were friendly, knowledgable, and more than willing to go the extra mile. My brothers and I appreciate it.

ALEXANDER W. 
Rating:
5.0

Nothing great customer service

VICTOR C. 
Rating:
5.0

Muy agradecida

sandra P.  |  First Impressions 
Rating:
5.0

The girl was helping me, she told me all about to take care of my truck and the trailer 👍🏽

MARCO L. 
Rating:
1.0

We did not have a great experience here on the day we went to clear my TWO storages! We picked a truck up at this same location. We waited at least an hour for available equipment to move our things! Because of this our move time was off as well. Then while clearing our first storage, my son's RED IPhone 12 slid under another storage unit! This was on Sunday Oct. 3, 21 before 11 AM. Today is Oct 4,21 after 4:00pm and no one has solved his phone being recovered. Even AFTER a worker, Francisco tried to looke underneath, & over the unit my son pointed out to him, saw the phone, made a 1/2 attempt to get the phone. The manager was talked to in person this morning 10/4/21 by my family & promised to call the people of the storage & get them to come in & produce the phone. This still hasn't happened over 24 hours later! The same employee, “Francisco” later the same evening AFTER seeing us leave the yard clearing the second storage, close too 4:00pm & me or a family member checking in the office several times, due to telling them we cleared the storage & begging for “carts”, in which the employees claimed they had been stolen so they were short handed. Francisco called me TWENTY minutes after I drove off & I had just called him at 4:10pm for my son's phone status. He hollered at me rudely about returning the truck , “ASAP, I have someone waiting to rent the truck, I need it now”!! I told him to just charge me because I wasn't done yet, I hadn't left the lot longer then 20 minutes. This was because I literally moved right down the street from the Uhaul! I called CUSTOMER SERVICE twice on 10/4/21. I called on 10/5/21 & was told I would her from the manager about my son's phone & I still haven't. Also we were charged a full month's rent on a storage we cleared on 10/3/21. This whole experience have been dehumanizing. I plan to contact the authorities next concerning retrieving my son's property. Sad experience.

MASHAKII R. 
Rating:
5.0

I had no issues with storage and great customer service was provided everytime I neeeded it. I would highly recommend people to use Uhaul for storage services.

Patrice R.  |  Overall Experience 
Rating:
5.0

Everyone here at this location is extremely kind hearted , respectful and knowledgeable. I want to give a big thanks to the manager at that location Fransisca she’s a blessings and very helpful/understanding. Thank you all , please continue to be this way. It really makes a difference in the world for the better.

SHALON R.  |  Overall Experience 
Rating:
5.0

The staff was helpful in flaying the tire for me. When I came back to the same location to return the truck it was very quick and easy.

KEJIAN N. 
Rating:
5.0

Customer did not leave a comment.

Princess M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam C. 
Rating:
3.0

Didn't enjoy signing a contract to later meaning two years later to be notified that the rates were changing for all customer's. I felt as though that should have taken affect for new customers seeing I had already been there two years. Seeing they don't honor a contract on there behalf I had to clean out throw away just refuse to continue with this company.

Ramon r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

Great service always so helpful and on point with all our needs

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

The staff was friendly and knowledgeable

LAVONIA L. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

jerry c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Francisco goes above and beyond for her customers. Whenever there would be an issue, she would be on the phone even if it were after hours to get it resolved. I remember being so amazed at one point throughout my stay because my black was jammed and I could not figure out why the keys wouldn't go. She was so experienced and came up with her power tools and had to drill it open. She was busy but knew it important for me to get to my belongings that day. She had staff handle everyone else and came up too quickly help me out. Over the past 3 years I have use this facility over and over just because of Francisca and her staff customer service. She trains them very well. This storage location is out of the vicinity where I moved, but I drive the extra 30 minutes to use them.

christina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VENDETTA B. 
Rating:
3.0

Customer did not leave a comment.

SAUL C. 
Rating:
4.0

My moved out date was on 07/27/2021 not 8/5/21 my experience was good with uhaul

Sharon S.  |  Overall Experience 
Rating:
5.0

No ##0

florentino a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

radio did not work

JACKIE R. 
Rating:
5.0

The gas mileage was not accurate it was not at a half a tank like you guys say it was and I think I got charged when I bring it back and it wasn't at a half a tank but I got pictures and I also dispute it so I should not have been charge. My pick up location and drop off location was at the location on E. 95th St. of King Drive 350 E. 95th St.

JOSEPH L. 
Rating:
1.0

by answering our questions and communicating with us. We need someone from your insurance company to actually assist us.

DEREK N. 
Rating:
5.0

Very friendly staff!

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
3.0

Customer did not leave a comment.

YOLANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KEIANNA I. 
Rating:
1.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Owner was reachable right away when I had a question or concern after hours.

KEYIA C. 
Rating:
5.0

Nothing, stay the course. And thank you, you guys are awesome!!!

ARMANDO M. 
Rating:
5.0

We rented a U-Haul at a different location and rented a dolly and furniture pads and the U-Haul did not have the equipment so we had to come to this location. I would say that if someone makes a reservation make sure the U-Haul has the equipment rented.

David M. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO G. 
Rating:
5.0

Customer did not leave a comment.

Ann R.  |  First Impressions 
Rating:
5.0

Thanks u for helping me

CORINE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deon P.  |  Overall Experience 
Rating:
5.0

Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.

yazmin g.  |  First Impressions 
Rating:
5.0

Enjoyed working with staff at that location very much hope to see them soon

Kenneth T.  |  Overall Experience 
Rating:
5.0

Love that the location is very clean! The manager is extremely nice and helpful. She made me feel welcome. The whole staff was nice. Excellent location.

Alex D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathrina b.  |  Overall Experience 
Rating:
5.0

It was a great experience never had any problems the staff was always friendly and knowledgeable. Uhaul as a company rates are what made me leave. Uhaul the company may need to evaluate that ir they will loose a lot of customers. But sure will recommend them if thays what people want to do. Thank you Gage Park Team And Definitely The Manager.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetra J.  |  Overall Experience 
Rating:
2.0

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  First Impressions 
Rating:
5.0

This facility was great. it was clean, the staff was helpful and i would recommend it to anyone i know who need a storage facility. I would especially like to thank Francisca Zarate. She was very helpful to me and was great to work with. She's the BEST. Thank you all.

ladona g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando U.  |  First Impressions 
Rating:
4.0

Great experience

Andrea B.  |  Overall Experience 
Rating:
5.0

👍 good job

Ramiro C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reco h.  |  Overall Experience 
Rating:
5.0

Great

DEREK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

L & L Installation I.  |  First Impressions 
Rating:
4.0

Hola no recuerdo como es el nombre de la persona que me atendio se Porto super bien Gracias

JACQUELINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Latrice A.  |  First Impressions 
Rating:
1.0

The outcome however was poor there was confusion about the hours at the storage facility that I actually was trying to rent when I got to that facility. It was Hora en told then I had paid 3 months in best. I'm still not settling with the manager. She was kind enough to make another lease agreement with me, but I've still not been forwarded the Correct change, it's a nightmare.

Elaina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  First Impressions 
Rating:
5.0

I have a wonderful time At u-haul they treat me with Kindness and respect And was very helpful thank you.

Shelly E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea p.  |  Overall Experience 
Rating:
5.0

I had no problems in it was great

Shirley V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Very friendly

Yolanda O.  |  Overall Experience 
Rating:
4.0

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  First Impressions 
Rating:
4.0

Just think the hours could have been longer

donna w.  |  Overall Experience 
Rating:
5.0

Very good place.

Benjamin V.  |  Overall Experience 
Rating:
5.0

No comment

TARA W.  |  First Impressions 
Rating:
5.0

Thank you this experience was overwhelming but with your assistance it went very smooth.

Ana A.  |  Overall Experience 
Rating:
5.0

I was please with the service i was helped and all my questions were answered.

Patrice R.  |  First Impressions 
Rating:
5.0

The service was excellent and the staff was very professional and were multi tasking.

TANYA W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful everytime i needed help.

Vanessa O.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice

bertha s.  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful

randy w.  |  Overall Experience 
Rating:
4.0

Overall experience was great.

Marta G.  |  Overall Experience 
Rating:
5.0

Very friendly peoples very clean place I love it

Pearlie T.  |  Overall Experience 
Rating:
4.0

I'm very well satisfied with service i received at U haul. I would recommend this location to family and friends. Customer service was professional and friendly always...

Wendy R.  |  Overall Experience 
Rating:
5.0

Hello, I have to say thanks to the staff and especially Tania, she helped me in the most professional and kind manner with my storage facility! She really was considerate! She is a first rate emplyee!

TAMMY K.  |  Overall Experience 
Rating:
3.0

I had billing issues, and someone was supposed to called me back to fixed it. But no one did, got charged the late fee and stil didn’t hear from them.

Raymond F.  |  Overall Experience 
Rating:
5.0

great service

Satara P.  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing. Staff is friendly and very helpful. I will recommend this location to anyone I know that has storage needs.

Miriam R.  |  Overall Experience 
Rating:
5.0

Good place to be.

DARIUZ W.  |  Overall Experience 
Rating:
5.0

Customer service was great!

Krystle W.  |  First Impressions 
Rating:
5.0

So, far every employee has been helpful. The storage area is clean and kept in proper usage. Account is friendly user online.

Warren P.  |  Reservation 
Rating:
4.0

o

Napoleon J.  |  Reservation 
Rating:
5.0

Would recommend

Karyn W.  |  Overall Experience 
Rating:
5.0

I was relocating from Wisconsin to the Gages Park area. Ms. Tanya and her staff did a wonderful job at answering all my questions. They're friendly, professional, & very helpful. I will recommend.

gisela d.  |  Overall Experience 
Rating:
5.0

The staff here were phenomenal. Mrs. Tanya said she treat her customers like family and she did just that. Thank you all for the wonderful experience.

SHERRITA C.  |  Overall Experience 
Rating:
4.0

I had a very good experience.

Desiree G.  |  Overall Experience 
Rating:
5.0

Everyone at this location is awesome... very knowledgeable and helpful...the Manager Tanya is a rockstar

LaTaya M.  |  Overall Experience 
Rating:
5.0

Future endeavers could be in order if need be, thank you.

Angela J.  |  Overall Experience 
No reviews have been submitted for this location.

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