Customer Reviews for U-Haul Storage of Gage Park

704 reviews

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

The staffers were all professional.

Andre M.  |  First Impressions 
Rating:
5.0

Just double check the interior of the rental vehicles.

Andre M. 
Rating:
5.0

I do not have any comments on how to improve. Everything was great and the customer service GRADE A!!

Angela R. 
Rating:
4.0

Customer did not leave a comment.

Visita C.  |  First Impressions 
Rating:
1.0

My belongings got wet due to a leak on the roof of the box truck.

Wendy G. 
Rating:
5.0

Absolutely great customer service!!!

Disiree G.  |  Overall Experience 
Rating:
5.0

Good 👍

Monique J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace G. 
Rating:
5.0

Great experience!

Kenya J. 
Rating:
3.0

I'd actually appreciate it if someone responded to my emails.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Thank you!

Jalal B. 
Rating:
5.0

Great service

Adan G. 
Rating:
5.0

Customer did not leave a comment.

GERUN S. 
Rating:
1.0

Make sure EVERYTHING works properly before renting it out. The appliance dolly couldn't even be used because the strap to secure appliance had do buckle to tighten strap

lynn R. 
Rating:
5.0

ALWAYS ALWAYS BETOND AWESOME SERVICE FROM EVERYONE! The store manager is one of the BEST persons I've ever encountered and runs a clean well maintained store.

Summer J. 
Rating:
5.0

Customer did not leave a comment.

kumori A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE B. 
Rating:
5.0

Thank u Uhaul truck...

ANTOINETTE W. 
Rating:
3.0

Customer did not leave a comment.

SHAWANDA L. J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

jose J. 
Rating:
5.0

Customer did not leave a comment.

tonika B. 
Rating:
1.0

Truck kept braking down on me, had to call roadside assistance a couple of times,

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Gabriela E. 
Rating:
5.0

Keep everything on the up and up

Andre B. 
Rating:
5.0

This location was great and very accommodating, especially after UHaul's corporate office screwed up multiple things (moving my pickup location to a location an hour away, not having a truck ready even though I reserved 2 months in advance , being rude on the phone and hanging up). However, the Gage Park location was able to get me a truck and a refund, and the manager was very kind!

Clodagh H. 
Rating:
3.0

Have online and in-store estimates be closer. I was given an estimate in the ballpark of 30$ and 4 hours. When i arrived i was charged 160 and the receptionist asked if id be "back in two hours because they have another reservation." Fortunately he respected the 4hr reservation.

Jorge G. 
Rating:
5.0

Francisca was the best. She needs a raise or something.

Grameshes L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE K.  |  Overall Experience 
Rating:
5.0

No complaints. Clean and friendly place to do business with.

DELMAR T.  |  Overall Experience 
Rating:
5.0

Oscar

oscar P. 
Rating:
5.0

service good

Alonzo W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

angela C. 
Rating:
5.0

Uhaul helped me for a year an help move things around when needed im happy to say if necessary I would use this company again

TONI C.  |  Overall Experience 
Rating:
2.0

Horrible experience with uhaul overrall

Pearl S. 
Rating:
5.0

They are so nice and patient. I do recommend very highly. No problem here. 👍🏾😁👍🏾

karen P. 
Rating:
1.0

Even when I made a reservation beforehand, the truck wasn't available, so they sent me to another location and there they said it still wasn't available, finally after talking to someone for 40 minutes over the phone they finally found a truck available, but in that truck it had low tires. They need to get that checked before handing it over to a costumer.

clemente P. 
Rating:
3.0

Just a bit to small for all my things I couldn’t fit my kids beds fames inside

Monique J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

QUOCETA A. 
Rating:
4.0

The pick up location was not anywhere near where it was requested. It was a 1.5 hour drive each way to pickup . Staff were very friendly and helpful

IrisRose W. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Very friendly staff

Dajanee T. 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  Overall Experience 
Rating:
4.0

This location saved the day after the worst experience ever at 4705 W 47th st. I was directed there to pick up a 15 ft truck, but the manager Quinn refused to rent it to me because he was saving it hoping for a more lucrative one-way rental. He lied to me by sending to a closed location wasting more of my moving window at my apartment where I had rented the freight elevator. He had total disregard for customers and should represent U-Haul.

mazan H. 
Rating:
5.0

Customer did not leave a comment.

LOUISE W. 
Rating:
5.0

Customer did not leave a comment.

RAYSHON H. 
Rating:
5.0

Customer did not leave a comment.

MARTES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVA J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GLORIA H.  |  First Impressions 
Rating:
4.0

I have no negative comments about my experience. Thank you

GLORIA M. 
Rating:
5.0

Customer did not leave a comment.

yendri M. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline M. 
Rating:
5.0

The representative and the general manager were both helpful and did not give me a hard time..

Earl C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE L. 
Rating:
5.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

Customer did not leave a comment.

Adriana M. 
Rating:
3.0

Customer did not leave a comment.

Javier H. 
Rating:
4.0

Customer did not leave a comment.

LARRY J. 
Rating:
2.0

It was raining and my stuff got get, truck old and not properly repaired on the roof, there was a leak. Truck not completely clean.

Magdalena R. 
Rating:
5.0

The staff at location were friendly and eager to help! Would definitely recommend and return!

BEATRIZ S. 
Rating:
5.0

It was A1

Larry S. 
Rating:
5.0

The service was awesome and I would recommend family and friends!

Andre M. 
Rating:
4.0

No creo q nosotros como clientes tengamos q pagar aseguranza, aunque es una opción, t dejan en duda, prácticamente tenemos q tomar, se supone q la compañía tiene asegurados los veiculos.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
1.0

The tires needed air. The engine light was on and the Excelerator was stalling

Markis S. 
Rating:
4.0

Nice and friendly

Dexter S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Lady was very nice. She did a great job!

Bryan S. 
Rating:
4.0

The computer keep freezing up

Dexter S. 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  First Impressions 
Rating:
5.0

Very friendly and communication was great

Carla C. 
Rating:
5.0

Customer did not leave a comment.

noelia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Mayra R. 
Rating:
5.0

Customer did not leave a comment.

Delphina A. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
5.0

Customer did not leave a comment.

ashley r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candy J. 
Rating:
5.0

Service great as usual.

Angel S. 
Rating:
5.0

Everyone at the front desk was very helpful. I arrived and they attended me very fast. They helped me out when I came back from using the rental 10min after closing. I was having a bad day and these guys made my day better 🙏

erick G. 
Rating:
5.0

Customer service were so friendly ...

MARCEL A. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

JoseR G. 
Rating:
1.0

Customer did not leave a comment.

YVETTE K. 
Rating:
5.0

Customer did not leave a comment.

Chet M. 
Rating:
5.0

Great service

Jose O. 
Rating:
5.0

Best location ever! Staff is friendly and knowledgeable. They are very kind and helpful.

Summer J. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL N. 
Rating:
5.0

Great costumer service and easy to do

Guadalupe A. 
Rating:
5.0

The manager was very helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Employees has great energy fast and great customer service

Victoria B. 
Rating:
3.0

I was giving an old dirty model while a more newer version was parked next to it, I could barley see out the window due to the dirt.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

XOCHITL S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
5.0

Good Customer service always at this location .

ROCIO T. 
Rating:
5.0

Customer did not leave a comment.

ALEN O. 
Rating:
5.0

The employees are very polite & helpful.

JOSE R. 
Rating:
5.0

Awesome customer service!

LJ T. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Great people. Professional goes beyond to help you help

Brittani J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

URIEL V. 
Rating:
4.0

Elevador no working

Sonia s.  |  Overall Experience 
Rating:
5.0

Awesome, thank you

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Andre H. 
Rating:
5.0

Nothing

EDWARD C. 
Rating:
5.0

The Staff Very Polite There We're 3 In The Store 2 Young Ladies And 1 Young Man Who Waited On Me ,This Was My First Time Renting A UHaul The Young Man Read & Explained How UHaul Contract For There Equipment How To Return It . I Would Recommend This Store Great Customer Service At This Location Go UHaul I'm A Happy Customer

LATISSA D. 
Rating:
4.0

Customer did not leave a comment.

HATARIA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE F. 
Rating:
5.0

Customer did not leave a comment.

Elias M.  |  Overall Experience 
Rating:
5.0

I Am So Pleased With The Staff, & The Facility : Courteous, Kind & Considerate Of My Need. The Place Is Clean, Secure & Safe. I Definitely Will Use This Facility Again When Needed. Thank You 🙂 So Much ❤️

lawrence m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank t.  |  Overall Experience 
Rating:
5.0

I have no bad experience with U-Haul. I will continue to use U-HAUL in the future. Thanks U-Haul.

REGINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margarita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mariela l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
3.0

My bed got damaged to water leeks u had in my unit I’m waiting on call frm use to see if my Insurance claim covers it

humberto c.  |  Overall Experience 
Rating:
5.0

Muy agradecida

sandra P.  |  First Impressions 
Rating:
5.0

I had no issues with storage and great customer service was provided everytime I neeeded it. I would highly recommend people to use Uhaul for storage services.

Patrice R.  |  Overall Experience 
Rating:
5.0

Everyone here at this location is extremely kind hearted , respectful and knowledgeable. I want to give a big thanks to the manager at that location Fransisca she’s a blessings and very helpful/understanding. Thank you all , please continue to be this way. It really makes a difference in the world for the better.

SHALON R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess M.  |  First Impressions 
Rating:
3.0

Didn't enjoy signing a contract to later meaning two years later to be notified that the rates were changing for all customer's. I felt as though that should have taken affect for new customers seeing I had already been there two years. Seeing they don't honor a contract on there behalf I had to clean out throw away just refuse to continue with this company.

Ramon r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA G.  |  Overall Experience 
Rating:
5.0

Francisco goes above and beyond for her customers. Whenever there would be an issue, she would be on the phone even if it were after hours to get it resolved. I remember being so amazed at one point throughout my stay because my black was jammed and I could not figure out why the keys wouldn't go. She was so experienced and came up with her power tools and had to drill it open. She was busy but knew it important for me to get to my belongings that day. She had staff handle everyone else and came up too quickly help me out. Over the past 3 years I have use this facility over and over just because of Francisca and her staff customer service. She trains them very well. This storage location is out of the vicinity where I moved, but I drive the extra 30 minutes to use them.

christina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra V.  |  First Impressions 
Rating:
4.0

My moved out date was on 07/27/2021 not 8/5/21 my experience was good with uhaul

Sharon S.  |  Overall Experience 
Rating:
5.0

No ##0

florentino a.  |  First Impressions 
Rating:
5.0

Very friendly staff!

John W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YOLANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann R.  |  First Impressions 
Rating:
5.0

Thanks u for helping me

CORINE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deon P.  |  Overall Experience 
Rating:
5.0

Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.

yazmin g.  |  First Impressions 
Rating:
5.0

Enjoyed working with staff at that location very much hope to see them soon

Kenneth T.  |  Overall Experience 
Rating:
5.0

Love that the location is very clean! The manager is extremely nice and helpful. She made me feel welcome. The whole staff was nice. Excellent location.

Alex D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathrina b.  |  Overall Experience 
Rating:
5.0

It was a great experience never had any problems the staff was always friendly and knowledgeable. Uhaul as a company rates are what made me leave. Uhaul the company may need to evaluate that ir they will loose a lot of customers. But sure will recommend them if thays what people want to do. Thank you Gage Park Team And Definitely The Manager.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetra J.  |  Overall Experience 
Rating:
2.0

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  First Impressions 
Rating:
5.0

This facility was great. it was clean, the staff was helpful and i would recommend it to anyone i know who need a storage facility. I would especially like to thank Francisca Zarate. She was very helpful to me and was great to work with. She's the BEST. Thank you all.

ladona g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando U.  |  First Impressions 
Rating:
4.0

Great experience

Andrea B.  |  Overall Experience 
Rating:
5.0

👍 good job

Ramiro C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reco h.  |  Overall Experience 
Rating:
5.0

Great

DEREK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

L & L Installation I.  |  First Impressions 
Rating:
4.0

Hola no recuerdo como es el nombre de la persona que me atendio se Porto super bien Gracias

JACQUELINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Latrice A.  |  First Impressions 
Rating:
1.0

The outcome however was poor there was confusion about the hours at the storage facility that I actually was trying to rent when I got to that facility. It was Hora en told then I had paid 3 months in best. I'm still not settling with the manager. She was kind enough to make another lease agreement with me, but I've still not been forwarded the Correct change, it's a nightmare.

Elaina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  First Impressions 
Rating:
5.0

I have a wonderful time At u-haul they treat me with Kindness and respect And was very helpful thank you.

Shelly E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea p.  |  Overall Experience 
Rating:
5.0

I had no problems in it was great

Shirley V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Very friendly

Yolanda O.  |  Overall Experience 
Rating:
4.0

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  First Impressions 
Rating:
4.0

Just think the hours could have been longer

donna w.  |  Overall Experience 
Rating:
5.0

Very good place.

Benjamin V.  |  Overall Experience 
Rating:
5.0

No comment

TARA W.  |  First Impressions 
Rating:
5.0

Thank you this experience was overwhelming but with your assistance it went very smooth.

Ana A.  |  Overall Experience 
Rating:
5.0

I was please with the service i was helped and all my questions were answered.

Patrice R.  |  First Impressions 
Rating:
5.0

The service was excellent and the staff was very professional and were multi tasking.

TANYA W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful everytime i needed help.

Vanessa O.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice

bertha s.  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful

randy w.  |  Overall Experience 
Rating:
4.0

Overall experience was great.

Marta G.  |  Overall Experience 
Rating:
5.0

Very friendly peoples very clean place I love it

Pearlie T.  |  Overall Experience 
Rating:
4.0

I'm very well satisfied with service i received at U haul. I would recommend this location to family and friends. Customer service was professional and friendly always...

Wendy R.  |  Overall Experience 
Rating:
5.0

Hello, I have to say thanks to the staff and especially Tania, she helped me in the most professional and kind manner with my storage facility! She really was considerate! She is a first rate emplyee!

TAMMY K.  |  Overall Experience 
Rating:
3.0

I had billing issues, and someone was supposed to called me back to fixed it. But no one did, got charged the late fee and stil didn’t hear from them.

Raymond F.  |  Overall Experience 
Rating:
5.0

great service

Satara P.  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing. Staff is friendly and very helpful. I will recommend this location to anyone I know that has storage needs.

Miriam R.  |  Overall Experience 
Rating:
5.0

Good place to be.

DARIUZ W.  |  Overall Experience 
Rating:
5.0

Customer service was great!

Krystle W.  |  First Impressions 
Rating:
5.0

So, far every employee has been helpful. The storage area is clean and kept in proper usage. Account is friendly user online.

Warren P.  |  Reservation 
Rating:
4.0

o

Napoleon J.  |  Reservation 
Rating:
5.0

Would recommend

Karyn W.  |  Overall Experience 
Rating:
5.0

I was relocating from Wisconsin to the Gages Park area. Ms. Tanya and her staff did a wonderful job at answering all my questions. They're friendly, professional, & very helpful. I will recommend.

gisela d.  |  Overall Experience 
Rating:
5.0

The staff here were phenomenal. Mrs. Tanya said she treat her customers like family and she did just that. Thank you all for the wonderful experience.

SHERRITA C.  |  Overall Experience