Customer Reviews for U-Haul Storage of Gage Park

581 reviews

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elias M.  |  Overall Experience 
Rating:
5.0

I Am So Pleased With The Staff, & The Facility : Courteous, Kind & Considerate Of My Need. The Place Is Clean, Secure & Safe. I Definitely Will Use This Facility Again When Needed. Thank You 🙂 So Much ❤️

lawrence m.  |  Overall Experience 
Rating:
3.0

I set up an online scheduled pick up to rent a truck for a day, created an account and entered my payment info. When i went to pick up, they needed my credit card I used but I left it at home since I thought it was set up. I asked to see if it was possible to show my online credit credit on my banking app or my applepay wallet and they said no. I went back to grab it and they didn't even use my credit card for anything. Just to look at it. I'm confused on why they needed to see it when I had everything set up and I could of shown the same info on the card through the banking app. Also, the truck they provided said it needed an oil change and the left back turning light wasn't working, I called to let them know what I should do and they were already aware that it needed an oil change.

Karinah Z. 
Rating:
5.0

Customer did not leave a comment.

frank t.  |  Overall Experience 
Rating:
5.0

I have no bad experience with U-Haul. I will continue to use U-HAUL in the future. Thanks U-Haul.

REGINA S.  |  Overall Experience 
Rating:
5.0

Great customer service!

STEVE G. 
Rating:
4.0

Everything confirmed and clean.

PEREZ N. 
Rating:
3.0

While driving 65 mph on the highway, the rain and dirt being kicked up forced me to try to use the windshield wipers. To my dismay there was no function of the windshield wipers and no windshield fluids. I had to pull off and go to another location to correct the problem and try to be safe.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

JEROME L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Margarita H.  |  Overall Experience 
Rating:
5.0

You all did a great job. Good service very friendly nice and helpful

TYIESHA F. 
Rating:
4.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Ms. Fransica was very nice!!! Great customer skills. She explained everything n detail!!! Great😃

MARLA G. 
Rating:
2.0

The light fell off as soon as I got the truck to my apartment to move.. Nothing was in the truck at the time. I was charged 69.63 for that..

ARETIHA S. 
Rating:
5.0

Customer did not leave a comment.

cassandra c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

mariela l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  First Impressions 
Rating:
4.0

You seem to have everything covered. The customer service was exceptional and very accommodating to my unexpected need emergency to move because of no heat and gas in the building. I hope my next move won't have the same urgency. However, my next move will definitely include utilizing U-haul. Thank you

Bernadine R. 
Rating:
5.0

Very friendly with quick service only one thing parking lot should be able for a customer to leave their vehicle in the parking lot. That would make a customer more happier than walking across the street.

SPENCER J. 
Rating:
5.0

Everyone at this location has always been nice and friendly. They have a lot of patience when it comes to the customers. This is the only location I will rent a truck from because of the beautiful staff.

KENDRICK S. 
Rating:
5.0

Customer did not leave a comment.

OZIEL S. 
Rating:
5.0

Very very helpful and accommodating

samuel F. 
Rating:
5.0

Service was quick and excellent! Checkin was smooth! Thanks for everything!

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

RANDAN H. 
Rating:
5.0

Excellent service. Very helpful and welcoming

MARCO M. 
Rating:
5.0

No complaints everything went well

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

more time to use the truck. 3 hours to drive 8.7 miles there and back plus to load and unload, not enough time, but other than the workers were friendly, knowledgable, and more than willing to go the extra mile. My brothers and I appreciate it.

ALEXANDER W. 
Rating:
5.0

Nothing great customer service

VICTOR C. 
Rating:
5.0

Muy agradecida

sandra P.  |  First Impressions 
Rating:
5.0

The girl was helping me, she told me all about to take care of my truck and the trailer 👍🏽

MARCO L. 
Rating:
1.0

We did not have a great experience here on the day we went to clear my TWO storages! We picked a truck up at this same location. We waited at least an hour for available equipment to move our things! Because of this our move time was off as well. Then while clearing our first storage, my son's RED IPhone 12 slid under another storage unit! This was on Sunday Oct. 3, 21 before 11 AM. Today is Oct 4,21 after 4:00pm and no one has solved his phone being recovered. Even AFTER a worker, Francisco tried to looke underneath, & over the unit my son pointed out to him, saw the phone, made a 1/2 attempt to get the phone. The manager was talked to in person this morning 10/4/21 by my family & promised to call the people of the storage & get them to come in & produce the phone. This still hasn't happened over 24 hours later! The same employee, “Francisco” later the same evening AFTER seeing us leave the yard clearing the second storage, close too 4:00pm & me or a family member checking in the office several times, due to telling them we cleared the storage & begging for “carts”, in which the employees claimed they had been stolen so they were short handed. Francisco called me TWENTY minutes after I drove off & I had just called him at 4:10pm for my son's phone status. He hollered at me rudely about returning the truck , “ASAP, I have someone waiting to rent the truck, I need it now”!! I told him to just charge me because I wasn't done yet, I hadn't left the lot longer then 20 minutes. This was because I literally moved right down the street from the Uhaul! I called CUSTOMER SERVICE twice on 10/4/21. I called on 10/5/21 & was told I would her from the manager about my son's phone & I still haven't. Also we were charged a full month's rent on a storage we cleared on 10/3/21. This whole experience have been dehumanizing. I plan to contact the authorities next concerning retrieving my son's property. Sad experience.

MASHAKII R. 
Rating:
5.0

The staff was helpful in flaying the tire for me. When I came back to the same location to return the truck it was very quick and easy.

KEJIAN N. 
Rating:
5.0

Customer did not leave a comment.

Princess M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam C. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

Great service always so helpful and on point with all our needs

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

The staff was friendly and knowledgeable

LAVONIA L. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Alejandra V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VENDETTA B. 
Rating:
3.0

Customer did not leave a comment.

SAUL C. 
Rating:
5.0

No ##0

florentino a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

radio did not work

JACKIE R. 
Rating:
5.0

The gas mileage was not accurate it was not at a half a tank like you guys say it was and I think I got charged when I bring it back and it wasn't at a half a tank but I got pictures and I also dispute it so I should not have been charge. My pick up location and drop off location was at the location on E. 95th St. of King Drive 350 E. 95th St.

JOSEPH L. 
Rating:
1.0

by answering our questions and communicating with us. We need someone from your insurance company to actually assist us.

DEREK N. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KEIANNA I. 
Rating:
1.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Owner was reachable right away when I had a question or concern after hours.

KEYIA C. 
Rating:
5.0

Nothing, stay the course. And thank you, you guys are awesome!!!

ARMANDO M. 
Rating:
5.0

We rented a U-Haul at a different location and rented a dolly and furniture pads and the U-Haul did not have the equipment so we had to come to this location. I would say that if someone makes a reservation make sure the U-Haul has the equipment rented.

David M. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO G. 
Rating:
5.0

Customer did not leave a comment.

Mary Kelly A. 
Rating:
4.0

Everything is good .only the personal little not smile

ARTURO G. 
Rating:
5.0

The guy who checked me in/ out was professional and quick .Great experience…!

LAMAR M. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

JOHN HENRY W. 
Rating:
5.0

Eduardo was very polite and helpful. I will be back in the future.

ALEJANDRA V. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The woman at the front desk made my whole experience great. She was professional, quick, and kind. I will 100% use this location again.

Mindy V. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Customer did not leave a comment.

GERARDO R. 
Rating:
4.0

Customer did not leave a comment.

Joshua O. 
Rating:
4.0

I think the looking over of the vehicle still should be with the staff and renters to avoid any misunderstanding.

LIZZIE B. 
Rating:
5.0

Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.

yazmin g.  |  First Impressions 
Rating:
3.0

Better customer service, Cleaner Vans

ANTOINE W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

The truck was very dirty. However the service was excellent.

DENINNE W. 
Rating:
5.0

Customer did not leave a comment.

ANGELITA C. 
Rating:
3.0

I called to reserve the truck at the location near 63rd Rockwell. When I got there at 7am to pick up the truck the office it wasn't open , So I called the location on 61st Kedize and was told my reservation was at the location. ,I HAD TO WALK TO THE OTHER LOCATION , I WAS NOT INFORMED THE LOCATIONS WAS CHANGED ,I GOT DROPPED OFF ON 63rd . THIS IS NOT HOW YOU HANDLE BUSINESS CUSTOMERS NEED TO BE NOTIFIED WHEN MAKING THEIR RESERVATIONS WHERE TO PICKUP THE TRUCKS .

YOLANDA S. 
Rating:
1.0

Customer did not leave a comment.

EMRAN S. 
Rating:
5.0

Customer did not leave a comment.

OMAR G. 
Rating:
5.0

Patrice was super nice she explained my contract well and I was greeted with a smile and positive attitude. The equipment was clean and felt well maintained!

JULISSA G. 
Rating:
5.0

Customer did not leave a comment.

MARCO D. 
Rating:
2.0

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

DESTINY R. 
Rating:
4.0

Customer did not leave a comment.

RAMON G. 
Rating:
1.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
1.0

I got charged a late fee and should not have. I have 24hrs on the rental and I told them I needed longer the the 4 hrs I stated before. The branch said ok but never said it would be a late fee. Its crazy how you can charge a customer for being late and he has 24hrs on a 19.99 rental. I will be calling my bank to dispute this charge for sure. Not exceptable for a first experience.

DECHAUMA W. 
Rating:
5.0

Customer did not leave a comment.

Armando U.  |  First Impressions 
Rating:
5.0

I Believe everything is ok

MARCO Q. 
Rating:
5.0

No improvement needed.

ANDRE H. 
Rating:
5.0

👍 good job

Ramiro C.  |  First Impressions 
Rating:
1.0

Never again

JOEY W. 
Rating:
5.0

You need to update your payment options APPLE PAY IS NEEDED

MONICA C. 
Rating:
5.0

all is well

SYLVESTER C. 
Rating:
5.0

They are very respectful people.

ROSA S. 
Rating:
1.0

Not accuse your customers of not returning keys and rental truck. my rental was returned before my actual return time. Clearly you guys didn't check the lock box for the keys prior to calling me. All you guys had to do was look in the lot and you could see clear as day that the rental was returned to its original spot. This is unacceptable.

EUGENE H. 
Rating:
5.0

great customer service, it was quick and professional

OSMAN B. 
Rating:
3.0

The woman who helped me at the location was rude and I didn't appreciate her attitude. It was my first time renting a moving truck so I wasn't familiar with the process and she wasn't helpful or nice. She acted inconvenienced by me. The rental process was easy and convenient though.

DEIRY V. 
Rating:
4.0

I fell at the location there was ice in the lot.

TIFFANY B. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Keep the same people.

DAVID H. 
Rating:
2.0

THE FRONT WOMEN WAS COMBATTED, WHEN I EXPLAINED TO HER THAT I HAD NO EMERGENCY NUMBER SHE STATED THAT I NEEDED THAT TO RENT...SHE STATED THAT SHE RESERVED THE TRUCK FOR SUN AND THAT I SHOULD ACTING RESPONSIBLE TOWARDS THE OTHER CUSTOMERS WHO RESERVED THE TRUCK I TRYED TO EXPLAINED TO HER THAT SHE ONLY HAD TO LET ME KNOW THE DAY BEFORE AND I WOULD HAVE RETURNED IT BACK ON SAT.STATED THAT SHE OWE ME NO EXPLATION. WORDS WENT BACK AND FORTH AND I FINALLY TOLD HER CHARGE WITHAT EVER THAT WOULD MAKE U FEEL BETTER ABOUT UR 20.00 HR JOB, BECAUSE AT THE END OF THE DAY I AM A TRUST FUND CHILD EVEN AT MY AGE..

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

Decquortney M. 
Rating:
4.0

Customer did not leave a comment.

gary c.  |  First Impressions 
Rating:
5.0

Nothing, everything was perfect. The employees were very courteous and polite.

CARMENLITA P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
2.0

The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.

JENNA G. 
Rating:
5.0

The customer services are breath is taken I really enjoyed my visit.

LISA C. 
Rating:
5.0

Nothing! Always a pleasure when I book with 61st snd Kedzie!

SUMMER J. 
Rating:
5.0

I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

Leroy H. 
Rating:
5.0

Great

DEREK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L & L Installation I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Latrice A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  First Impressions 
Rating:
4.0

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  First Impressions 
Rating:
4.0

o

Napoleon J.  |  Reservation 
No reviews have been submitted for this location.

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