Customer Reviews for U-Haul Storage of Greensburg
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

Storage facility is in a difficult location to get into and exit from

Rating:

5.0

I will say that I had easy access in and put my things in the unit. Went to exit and the gate wouldn’t open. I called the store twice n was put through to the automated system and tried reaching the emergency number on the exit panel. Then after twenty minutes I texted the number on the panel for the mgr n he responded with a code to get out. Ugh

Rating:

5.0

Keep backup keys in store for people like me that lose keys easily.

Rating:

5.0

The staff went above and beyond to help us. I would highly recommend!

Rating:

4.0

The mice in the unit was kinda lucky it took us longer to move our things out due to having to look though everything.

Rating:

1.0

Rats pooped all over my belongings. When I addressed it with the place they lied and said they can’t do anything about it, even though I had been paying for the insurance which covers vermin. If I could give this place negative stars I would, I will be posting about this on google review as well to so people don’t make the same mistake of doing business here.

Rating:

4.0

It would help a little bit to have a sign or some way to tell customers that you need to go to the main location to rent the units. I went to the facility only to find out you had to go to the main office to do the rental. No biggie, but a sign would help.

Rating:

5.0

They go way out of their way to please. Could not ask for more

Rating:

1.0

This ‘free one month storage unit’ offer with Truck Rental has become a nightmare of 1/2 dozen HARASSMENT phone calls, texts, automated reminders for additional months’ rental fees. An employee named Lance began asking if I still needed the unit 14 days before any additional rental fee would be due. I called & OFFERED to release the unit thinking they may have been full occupancy, and needed the unit for someone in dire need. NOTE: This was a completely selfless act of kindness that I was not obligated to do; yet not even a thank you for this special consideration. All of the nuisance followed; reminders of rent due……then after formerly releasing the unit in 3 different phone calls ( ALL intercepted by the call center; NEVER, EVER handled by the Greensburg staff. ) I am truly sorry to write such a scathing review because Will is a nice person who is trying very hard to manage TWO locations with little to ZERO sufficient manpower to do business ethically, and with prompt efficient service to customers. FYI: As I have suggested for over FIVE years now………..The Greensburg location needs to hire ONE dedicated, live, PHONE RESPONSE-only person ( no additional Truck or facility duties )to handle such immediate nightmare problems as I have experienced. I am formerly requesting a phone call to consider some solutions for equity, and restoration to make amends to our struggling nonprofit. Please have Will, or next level Management contact me ASAP. My phone is 724-493-7252. Thank you, Margaret M. Rusiski ( Tina ) Volunteer President, The Celebration of Life nonprofit 501 (c) (3)

Rating:

3.0

access to storage unit off Rt.30 is kind of dangerous if not familiar with area. Also unit has a mouse issue.

Rating:

5.0

Will Boske went above and beyond.

Rating:

5.0

Great staff an the unit was clean an ready to go ty

Rating:

4.0

Not fond of the steep hill. Bad lication in terms of highway accessibility, in my opinion. My unit had a hole in the ceiling and a rat trap. It’s an outside unit so it’s not the worst thing in the world and I’m thankful that there was a trap placed there. The unit is pretty easy to access, however there are boats parked next to it so it’s difficult to back the car up to the door. Have to park along the building. Not a dealbreaker, but would be better if the boats parked along the fence rather than sticking out, as there seems to be plenty of room to do so.

Rating:

5.0

Nice facility! I need the truck for another day or two!

Rating:

5.0

Could use a sign at the storage facility letting you know you have to go to the main office up the road to rent... just a thought.

Rating:

4.0

The staff was friendly, and the process was quick. The only reason I can't give 5 stars is because of the inconvenience of having to travel 3 miles from the storage unit to the office to complete paperwork (it was not clear that we needed to go to a different location), and then drive 3 miles back to the storage unit to empty the items from the trailer, and then travel 3 miles back to the office again to drop off the trailer.

Rating:

5.0

William was very nice, would recommend this establishment to everyone! Ty

Rating:

5.0

I would recommend the Greensburg pa uhaul storage to my mom.but she is not moving to Greensburg pa she is moving back up to NY

Rating:

5.0

Maybe on your literature you could have a check out procedure. Especially for the storage on US 30. It would be helpful to know what to do before hand.

Rating:

5.0

Will and the staff at Greensburg Uhaul were friendly, helpful, and knowledgeable. The service was excellent and they went out of their way to make sure my needs were met. This was exceptional. I would recommend Greensburg Uhaul Storage to all who need a storage facility.

Rating:

4.0

Steep hill to enter facility. Concerned things would shift and break in the truck. Staff were great.

Rating:

1.0

Customer Service at this location is slim to none. Worker is dishonest and hung the phone up on me on purpose in mid conversation. I had a very bad experience at this location and vacated . they need to do better

Rating:

5.0

The door track needs lubrication, but the included lock was very convenient and seemingly good quality.

Rating:

5.0

Great place to store.

Rating:

5.0

Easy and convenient

Rating:

1.0

Well let's see... moved in on 4/20/23. Drove my RV to greensburg to make the reservation. Was given a spot and was told it was the last one. Drove all the way down to the storage facility, and the spot I was given had a rv already in the spot. Tried to call u-haul where I made the reservation to see what I should do but all their calls get directed to a call center that was no help and the district manager could not be reached. Didn't want to drive my RV all the way back to Greensburg so I left it there in another spot (probably someone elses). Drove all the way back to uhaul in greensburg to let them know that my spot was taken and was told to just park it anywhere. Now let's talk about the lot... the lot I was given is on a steep incline and very rocky and loose gravel. Why they would give out these spots for recreation vehicles that don't have parking brakes is beyond me but I was In a pinch and had to leave it there. So I use cement blocks that were laying close by to put in front of my wheels. I was looking for a storage solution to store my rv yearly when not in use but rest assured, I'll be leaving this lot after 1 month (already paid for it) for another storage facility. Go somewhere else.

Rating:

5.0

Very happy with the service given

Rating:

3.0

I understand we came in very close to closing. However the situation we were in was not a normal move. My brother passed away and we weren’t familiar with the area. Had to reroute due to a low clearance underpass. Felt like we were being rushed.

Rating:

5.0

Joseph Morgan was great!! Super employee. Very professional and helpful.

Rating:

1.0

I filed two complaints about mice droppings in the unit and in my belongings. Not once has anyone contacted me. I left an item in the unit at move out covered in mice droppings.

Rating:

5.0

The serviceman joe was kind and informative personable. He was so helpful and had to change my whole order because of my error. He did not make me feel stupid. Thank you.

Rating:

2.0

My daughter’s unit was overtaken by stink bugs and everything was wet or moldy. She was only able to salvage a few items so the past 18 months was wasted money on this unit.

Rating:

5.0

Great Staff and service! Rates are reasonable too for rentals and storage.

Rating:

5.0

Friendly and professional staff!

Rating:

5.0

Jeff and Lance are awesome to deal with!! Great service.

Rating:

3.0

Storage unit has a very strong off smell upon first opening the door

Rating:

5.0

William Boske went above and beyond to help solve my problems. Awesome customer service.

Rating:

5.0

Stuff was professional and great to work with! I have no complaints at all.

Rating:

4.0

It would have been nice to have received a pro-rated rate upon early move out. I had two units with you and had been renting for two years. Since payment was automatic it was never missed and always on time. In a world where loyalty is uncommon an award for it would be gratifying.

Rating:

5.0

Staff was extremely helpful and friendly.

Rating:

5.0

Great customer service units were perfect

Rating:

5.0

I just wish there were more larger units available? That’s why I had to go somewhere else

Rating:

2.0

Road access getting down to the facility was terrible. It was narrow and very steep and not good for towing a trailer or boat. My space was very narrow and difficult to back in to. It was also on a rather steep grade. I only parked there one night and pulled my boat out and moved it to another storage facility. It took me 4 times to visit the office to cancel my contract because the counter was left unattended. Each time I waited for at least 10 minutes and no one ever came into the store to see what I needed. The staff is either very unattentive or it is severely understaffed. I would NOT recommend U-Haul to anyone.

Rating:

5.0

staff was friendly and very helpful

Rating:

5.0

There is not anybody at the storage unit area to meet with. When I called from the unit area I was told that I need to talk with the mgr and sign the paperwork. The rental office is about 3 miles away from the unit storage area. There needs to be signing to let you know that and the folks that answer the calls at the 800# need to know what to tell the customers .

Rating:

1.0

Uhaul only worries about their property..no one else's..they are NOT for the saying of " Providing great quality care & services to our loyal clients with reasonable prices"! Uhaul.. We want your $ and don't care what happens to you & your families lifetime belongings. Uhaul needs to recognize the dynamics of todays' society.. And these organized-crime families/group/ teams..are well aware that this gets brushed under the rug.. And nothing gets monetarily replaced nor validations of these actual burglarized cargos & units... ALL OVER THE UNITED STATES OF AMERICA...families are losing completely everything & becoming homeless due to such acts of crimes. These criminals are communicating worldwide to spread the continued shenanigans that they get to "come up" .. So go ahead you can do it too..easy job..no consequences. This should NOT BE THE NORMALITY OF TODAYS ' LIVING! IF YOU KNOW BETTER UHAUL, DO BETTER!

Rating:

2.0

The road leading to the facility was extremely steep and narrow, no signage for direction. The units are built on a slope, the area had been plowed, which left a very slippery surface to work on. We had to go buy salt, we both slipped and fell several times, a huge liability for U-haul. I was forced to buy u-haul locks for the units, what a racquet. The associate that rented me the units had an extremely hard time with his computer, didn’t seem to know what he was doing, poor customer skills. I rented a 26 ft truck and an 8 ft trailer at the store on blanding blvd in orange park, the rental experience was relatively normal, I got the truck back to my step sons house, checked the truck, low on antifreeze, low on brake fluid, I had to buy antifreeze, the brake fluid is special, 5.1, couldn’t find it anywhere. U-haul has a monopoly on the moving business, overpriced, outrageous “add ons. I hope never to use them again.

Rating:

4.0

I was very pleased with my service at U-Haul. I just wish the fee could have been lower.

Rating:

4.0

Entrance off PA State art 30 needs revised

Rating:

5.0

Greg was amazingly helpful in asking all of our questions and setting us up! When we got to our unit and our card didn't work to buzz out, he was right there to help!

Rating:

3.0

Need you answer the phone in Greensburg not a call center

Rating:

5.0

Thank you Joe Morgan!

Rating:

5.0

Both staff that assisted me were extremely patient and helpful. The staff from greensburg Uhaul was awesome and patient.

Rating:

5.0

An all around great experience!

Rating:

5.0

The gentleman who helped us (Joseph Morgan II) was very efficient, courteous and had a good sense of humor! I would definitely return to this U-Haul facility! Thanks!

Rating:

5.0

unit is available 24/7 but there is no lighting available when it gets dark.

Rating:

4.0

Other than the steep hill entrance off of rte 30, Fine May be tricky in the snow

Rating:

5.0

Reserved unit online. No problems.

Rating:

5.0

National Call center sucks! They hung up on me after 20 minutes on hold and lied to me regarding a unit and was unable to process. They stated they left a message for the GM which was a complete LIE THE LOCAL LOCATION WAS AWESOME THE CALL CENTER ABSOLUTELY SUCK AND DOES NOT HELP It was quicker to drive 3 miles away then to deal with the call center

Rating:

5.0

I was very pleased with the attention and courtesy that was presented by your associate during the process. He went above and beyond to make sure everything was properly transacted. When we arrived at the storage unit though, I was disappointed to find a bag of trash left in front. Otherwise I am extremely satisfied with everything.

Rating:

4.0

The service was very helpful. I had 1 problem on the entire sign-up. When I swiped in to the storage location to confirm my ability to clearly get in and get out, I noticed a large PUMA fifth-wheel trailer parked into my parking space #714. Could you please contact the owner and ask them move the fifth wheeler to whatever parking spot that they are actually renting?

Rating:

5.0

Will runs a good Uhaul location and a nearby outdoor storage facility. Would do business here again. Very courteous and helpful.

Rating:

4.0

There was an odor coming from a nearby unit (which is out of the control of the staff). My unit was very clean and ready to use!

Rating:

2.0

There is no way to contact for help after hours on a 24 hour facility. We almost got locked inside the gate due to uhaul having double access numbers and the gate not working properly. Please contact your after hours number and see what I mean. There's zero help. When you press the number you need the phone goes dead. I cannot use a facility with no after hours help. Management said there's nothing they can do. I feel that's not appropriate for the money we spend for a facility.

Rating:

2.0

The facility is fine and I am sure Jay Cee is nice but it is impossible to get ahold of anyone at the store or get a return phone call. Also, they send letters with the wrong email address so you can't email them.

Rating:

4.0

One of the neighboring storage units had an awful smell that was spilling over into my unit. This is out of U-Haul's control, but it was a minor inconvenience.

Rating:

1.0

My storage unit leaked and caused a lot of damage to much of my property including a 1000$ recliner couch.

Rating:

1.0

I had a horrible experience here. I picked up my uhaul and went to the storage unit to find my unit. The roads were covered in ice. I got stuck. Tried to call the store for help and didn't get through 7 times, called roadside 3 times and got disconnected all 3. Finally went to the website link and submitted a report and had to wait for response. Ended up wasting 3 hours of my time because the storage unit roads weren't properly taken care. Then I got 1 load done by dark and the lights weren't on at the facility. I had to unload with a flashlight because there was no lights. Got stuck again leaving except I managed to get out without assistance that time. Not a fun time. If it weren't for the employees of uhaul being as awesome as they were, I would be a lot more unhappy.

Rating:

4.0

The main only issue I had was direct contact availability via phone to offices causing delays in my request and needed account clarification. Overall the Greensburg office staff always friendly and helpful.

Rating:

4.0

Everything was perfect until I arrived at the storage facility and found a lock on the unit. I had the movers nearing the unit. I called the store, received the company wide system prompts, NONE of which answered, instead went silent on what seemed to be a silent hold. The third time I decided to wait, 20 mins later there was nothing, I tried the call button at the entrance gate but no response...I finally thought I would call the new store in Latrobe Laurel Mountain plaza and asked the manager if he had a special way to get through to the Greensburg store on RT 30. He tried and left them a message. By then the movers arrived at site. By happenstance there was a woman driving around the site. Turns out she was there helping another person with the same situation. She was actually able to make contact with the store manager by calling his cell phone. Finally they issued me another bin, after all the calls and all the time I was finally able to unload. Solution for ya, have an “urgent” line to contact within the prompt section. Someway to help those who just leased a unit, was paying movers by the hour and exhausted all options. That’s all.

Rating:

3.0

you guys wouldn't take out the money from my card automatically. it cost me $80s extra in total.

Rating:

5.0

Swell guys running that store! Very helpful overall.

Rating:

2.0

The spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn’t warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn’t help. Poor service all around. Very disappointing.

Rating:

2.0

Checked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve

Rating:

1.0

was charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.

Rating:

5.0

William the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!

Rating:

5.0

Fix the gutters from leaking

Rating:

2.0

They gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.

Rating:

4.0

Some of my furniture got wet

Rating:

5.0

Your staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!

Rating:

1.0

First half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.

Rating:

5.0

Jay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.

Rating:

5.0

Great customer service!!

Rating:

2.0

Went to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.

Rating:

3.0

Average

Rating:

3.0

Inperson service was helpful/friendly. Facility not secure, dilapidated fence and broken gate need repair. National customer service reps were very unprofessional when I tried to cancel over the phone

Rating:

1.0

Don't rent storeage

Rating:

5.0

Service was great

Rating:

5.0

Joseph was great!!!

Rating:

2.0

I was supposed to receive a free lock since I selected the "rent now" option -there was no lock in the unit, where I was told it would be. Also, even though I went on move-in day it was still ziptied.

Rating:

5.0

Outstanding customer service

Rating:

5.0

The service was excellent. I highly recommend u-haul.

Rating:

4.0

easy and accessable

Rating:

5.0

Excellent service! Joe Morgan great work!!

Rating:

5.0

Great service