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luke b. | First ImpressionsCustomer Reviews for U-Haul Storage of Hazel Dell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the staff! Everything so organized. Patient and empathetic staffing
CARRIE C. | First ImpressionsThe service was just great but we had to wait for an hour and there was only one chair available in the store for my husband and I to sit. It was raining outside so we couldn't stand out there either with no awning to cover the entrance. The young man Noah who installed the hitch was very pleasant and did a great job!
jamal M.Pick up was flawless thank you !!
JEFF K.perfect
AUSTIN JOHN GILL C.The team here is awesome. Professional yet friendly and personable.
Jan d. | First ImpressionsI blame corporate more on this experience especially with the lack of explaining checking out the vehicle must be checked via a web link. Very poor with no notification. Utilizing Text communications is not secure and people who do not have a smart phone do not have the ability to address this. Second issue I asked for the driver's wiper blade to be replaced. The gentleman decided to repair the wiper blade vs. replacing it. The wiper blade was worse then just letting it scratch the windshield. Corporate needs to do a better job having their associates review all the requirements for check-out and/or check in of rental equipment.
MICHAEL L.Very professional and easy to work with
Suzanne B.The personnel at this location have always been friendly and very helpful!! Perhaps they can train the people at the Tacoma location about customer service.
Steven T.Alex was great in assisting me and provided great customer service.
Tina T. | First ImpressionsGreat experience!
NATALYA K. | First ImpressionsGreat experience!
NATALYA K.Excellent customer service and equipment. This location's saved in my contacts now.
HENRY R.This locations has a great staff! Very pleased with their customer service and equipment. It's obvious they are there to do their best and they do. Thank you!
BONNIE RAE A.The entire process from beginning to end was the easiest I've ever experienced. A+++ for the entire staff working that day!
TAMMIE S.Very helpful.
Jordan N. | First ImpressionsAn alert would be nice.I was told my things wouldn't arrive for two weeks and was here in a flash.The problem was on the recieving end,I recieved an email of the arrival of the ubox,when I called the receiving uhaul, they said it had not.I called again the same day and spoke with someone else and told them of the email I recieved,Bingo it was there. Thank goodness,I had an email stating it was there to go by!
Rosemarie S.Staff was very friendly and helpful.
SYDNEY WILMOTH E C. | First ImpressionsAlex did a great job of explaining and guiding me. Great experience.
Pj O.Nothing great job
EDWARD R S.Contract No: 24952527 Unfortunately I forgot the lovely woman's name that helped me at the 1647 Gordon hwy, Augusta GA location. She was outstanding, understanding and 100% professional every step of the way. Thank you very much!! She deserves a raise.
aaron C.Have the equipment on hand that was reserved! I reserved a pick up truck, but I was given a cargo van instead, which worked ok.
ORRAGEN S.The waiting in line at the front counter, we had to wait over 20 min. to start the check out of our reserved Truck & appliance dolly. They did not have any furniture carts available.
RICHARD K.When I picked up the vehicle, it had just 1/4 tank of gas in it. I drove a total of 20 miles and returned it, as I was in a time crunch. I was then notified that since it is below 1/4 tank now, I was to be charged an extra $30. I was also charged for 3 gal of gas, even though that truck gets over 20 miles to the gal. I have used this location for a decade now and never felt taken advantage of nor treated unfairly until now. This type of treatment will lead me to not use U Haul again.
ADAM R.Wonderful place and great people!
Paul F. | Overall ExperienceIf you are going to rent a uhaul, rent through a u-haul brand location and not the authorized dealers who rent out the trucks on behalf of uhaul; major quality difference. No issues with this location.
JAMES C.Everything was very smooth and the entire staff was courteous.
DAVID D.only thing was took back truck with full tank of gas/ picked up truck $27.00 dollars liter then that
DARREN L.excellent service thank you
JERALD PAUL A.Everyone has been so friendly and helpful! So appreciated as moving is so stressful. The crew always seem to make it a little less so
Terri A.As usual the staff at U Haul Hazel Dell are rock stars. I usually try to arrange my rentals through staff member Cole because I know they always go above & beyond to complete my reservation. This time I had to change my rental plans 3 times due to unforeseen issues & yet Cole each time handled it with a “no problem†attitude and in the end the rental I confirmed worked out perfectly. Thank you Hazel Dell U Haul for another flawless rental. See you next month.
ROSE MARIE C.Excellent choice for the Cargo Van. I had the Ford model with the 10-speed turbo engine. Drove very well and had great amenities while fulfilling my projects.
DAVID G.Please fix rentals properly upon breaks and maintenance from rental use. My truck rental that was issued to me had a check engine light. I was informed that the gas cap just needed tightened due to a evaporation error code. When I re-fueled the truck upon returning the equipment I noticed that the gas tank had a hole in it. I suffered a significant decrease in gas mileage during the rental and a waste of gas upon re-fueling. The gas tank was only bandaged from previous inspection, not replaced.
Kienen W.Cole was especially helpful and competent.
DIANNA L C.When returning there were 2 return lanes with a truck in the first already. In the second the was a trailer with its hitch on the line. I stopped without pulling in for safety and was motioned forward by your employee anyways. I pointed to the hitch but was told to pull in regardless. I pulled in with about 18 inches between trucks. It was successful but I wouldn't recommend that process
CHRISTOPHER M.My dealings with UHaul using their “Uboxes†(4 altogether delivered separately) was fraught with unresolved computer problems at their end in that my boxes were separated into two accounts, making it difficult to track them. I spoke to at least 3 people who assured me they would get them on the same order, but this never happened. I also ordered boxes online and received a confirmation for delivery the next day. When no one arrived the next day, they told me the computer was wrong and my boxes were coming the following day. I had to pay workers for standing around, then have them come back the next day. When I called to have the boxes moved out of storage to my new house they told me one of their trucks was broken down and one of their drivers had been exposed to COVID so I would have to wait an extra 4 days, which caused me to have to rearrange movers and extend the storage. They offered to let me trailer them myself, and I'm very capable, but how is a woman in her 60's who has never trailered anything supposed to manage that by herself? Most of the staff I met in person were very nice and tried to be helpful. Overall this has been frustrating and costly and I'm unlikely to use them again.
Janet S.Worked with staff member Kaylen and she was great!!
SKYLER H. | First ImpressionsGreat people to work with
DONNIE V.Mauricio was a amazing salesman- he ensured a vehicle was available to me and went over the details smooth so that I understood- he didn't rush me out the vehicle to check in- in fact he went in and checked if any more trucks was available for my needs- Mauricio YOU ROCK!!!! Every time I come in- HES PROFESSIONAL AND READY TO ASSIST ALL CUSTOMERS
BOBBIE RENE S.Provide better trucks the I used was an older unit and a rattle trap.
BERNADETTE L.I especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!
Dianna D. | First ImpressionsI own a home staging business and will be renting quite frequently. So thankful I have this location close by with such great, friendly service!
Jennifer B.Matt and his team were very helpful for my families moving needs. They had all the moving supplies needed to make my move effortless. The 20 foot truck I used was the perfect size and very clean. It's been awhile since I last rented a truck from uhaul but, liked the new rental system they have put into place. Was one less thing to worry about on the move on how easy it was. Thanks Matt and team.
Matthew J.Hand sanitizer and sanitation whipes, for clients to use,, since we live in a pandemic
GARY E.Great customer service
Janet S.Send one of these guys to teach your staff at the San Francisco location about how to act like a friendly empathetic human being.
SHABBIR B.I could not be more happy with the whole process in renting the truck I needed to take care of my needs. The staff from start to finish were WONDERFUL!!! THANK YOU SO MUCH
SUSAN B.Cole did an amazing job with the return. Very professional, kind and understanding! Thank you Cole.
Elizabeth L.The main guy was awesome
Jason L.Check in process to look at a tiny picture to determine if there is previous damage is RIDICULOUS! You can barely see a thing on a small picture on a cell phone... this should be done in office or you should use a large IPAD like they do at Enterprise rent-a -car. Then you expect someone to pay for damage that they couldn't see to begin with... ???
Alycia S.Easy pick up and drop off experience. Staff at this location was personable and efficient. Will rent from this location in the future!
JOE Y.They are very friendly and nice costumer service!
ANTONIO S.I called to let them know I was going to be there at 5:30 to pickup the rental instead of 4:00. They cancelled my van but luckily still had it when I got there at 5:30.
KIRK P.You don't have to be masked Nazis. There aren't that many people in the store. Maintaining social distancing is not a problem.
Richard B.Arturo was wonderful and there is nothing you could do to improve our experience. I would recommend this location to anyone! Excellent service!!!
Ryan C.This U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver
jeff s. | First ImpressionsThe entire experience went smoothly and the cost was spot on. Thank you.
Jonathan I.The stair up to the unit were a surprise for a newer building. But, it all worked out.
Eric S. | Overall ExperienceI don't think anything can be improved upon. It's always a smooth transaction when I rent from this location. Always pleasant! Thank you!
THERESE' A.Easy, fast quick. Clear communication by desk representative. Excellent service and communication by representatives both times I called to reserve a truck and validate reservation.
EVANGELINE CHRIS C.They were prompt and professional.
Darlene J.Tobias Vaughn was very help full. He was able to change my drop off location for both truck and tow dolly witch were two separate transactions thanks to the Bakersfield location. He also was a first hand witness to the damage my vehicle took due to the improper hook up of the tow dolly witch was done in Bakersfield.
David Z.The young woman who helped me was awesome.
DARIN M.Alyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.
Frederick E. | First ImpressionsAlways a positive experience with this store in Vancouver
Ingo J.Very friendly and helpful staff. You could eat off the clean floors!
Mark F. | Overall ExperienceCard reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.
VICKIE H. | First ImpressionsI set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next month. When I went to move out there were five people behind the desk, only one of whom was occupied on the phone, who couldn't be bothered to help me. The policy of not pro-rating after move out is also pretty bizarre. It's too bad that U-Haul is a monopoly without much competition. Matt was responsive and did a good job, but this is just a bad company.
Sydney S. | Overall ExperienceThx for everything
Gerald H. | First ImpressionsFacilities are good, but seemed there were persons loitering around who weren't dealing with a storage area.
Julie E. | First ImpressionsThank you!
Brandi J. | First ImpressionsI rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn’t have rented from them. Misrepresenting
Suzanne D. | First ImpressionsPerson that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍
richard p. | First ImpressionsJust make sure you double check your check out paperwork... the clerk accidentally moved out the unit next to mine, had to have it fixed since my units were still active. BUT super clean facility, super helpful, felt very safe with security. would recommend to anyone. go to hazel dell storage :)
melissa r. | Overall ExperienceThis location is the best. Helpful, friendly staff, quick service and decent prices make for a very satisfying experience.
THOMAS H. | Overall ExperienceA great experience.
Janis M. | Overall ExperienceThe customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!
Teresa C. | First ImpressionsEveryone very helpful.
John K. | Overall ExperienceThe man that helped me was very helpful and courteous.
Joann N. | First ImpressionsGreat experience. Thank you
Angela Susan P. | Overall ExperienceYoung professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Thank you!
daron k. | First ImpressionsLike most Uhaul facilities there was a lot of waiting in line. Understaffed….
Jim S. | Overall ExperienceI rented a 5 10 10 but we saw I knew it was to small. I went back and was able get bigger one.
Elizabeth O. | First ImpressionsAll is good.
steven c. | First ImpressionsI cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it
douglas V. | First ImpressionsI was very impressed with the staff and how helpful they were
kori r. | Overall ExperienceI was pretty picky about which unit I wanted to use. Arturo answered all my questions and helped me look at a few to find one that satisfied me. I imagine it could have been a frustrating experience for Arturo, but he never became frustrated with me and was extremely helpful. I was very pleased with the service and was especially pleased with how much Arturo helped me solve my problems. Thanks!
Joshua C. | First ImpressionsThe staff were universally helpful and pleasant to deal with.
diana r. | First ImpressionsThe day I came in, I was having a really bad day and they made me feel comfortable and was very helpful!!
KHRISTINA MARIE G. | Overall ExperienceWho would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.
Keith W. | Online Move InGreat customer service. Kind and polite
Jackie H. | First ImpressionsThe homeless people where all over made us nervous to walk away leave our stuff unattended while loading and unloading
Amy A. | Overall ExperienceEveryone one is so kind and helpful. 😇
Kristene P. | First Impressionscalled up to rent a storage unit for a 5' wide habitat that I got from work as well as a 1500 sq foot home and we went through 3 units (Not one time did they check the doors for proper access for me) assured me that each one that the habitat that I got would " FIT JUST FINE" so I unloaded the stupid thing trusting them at their word that it would fit ... it did not I was less than impressed, and due to the problems with the rental unit I had to leave the Habitat in the back of one of the rental box trucks (of which I was assured that I would only be charged one day because of all the hassles) I got charged for the full time (not just one day) and they never bothered to cancel my storage unit that I obviously would NOT be using since I couldn't get anything through the doors ... NOT HAPPY with this location at all ... will not now and will never rent from this location again.
Kellie V. | Overall ExperienceThe staff were very helpful and the storage was clean
Jerry C. | Overall ExperienceI love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could
Nichole S. | First ImpressionsI was not real clear on the double locations to scan at the entry to the storage building. All else including the staff were great.
Jim S. | First ImpressionsThis is the worst uhaul facility I have ever experienced. Phones are rarely answered, you get the worst service from this place. Employees are rude. I rented a $19.95 truck, for a day only to find out it was for only 12 hours and the employee who rented it to me failed to tell me it had to be back by 8am the next morning and when I turned in the truck after I filled the gas tank which was not full to begin with, but the vehicle is parked on a slant so it appears the tank is full when it is not. Next week I will try and close my last storage unit with Uhaul and never use their services again.
Alan K. | Overall ExperienceThese guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location
MARINA C. | First ImpressionsMy access was to be until 10 pm. I had moved quite a ways away and was trying to move out. I came in on a Sunday right at office closing (5pm) and my card wouldn’t let me get in. I went to the office and the girl was rude saying they’re closed and brushed me off. I said I have access until 10pm, even says so on my app. She just repeated “we’re closed” I went BSCK to the storage facility as 2 employees were walking away, I asked for assistance and they flat out ignored me. Turned around and looked, then kept walking away. Luckily another guy came. He spoke with me a moment, looked at my app to see the time I had access, and fixed it from his phone. No one else even tried or gave me the time of day.
Angela S. | Overall ExperienceI just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.
Kathleen M. | First ImpressionsYou have my last name is wrong, you have it as “Sokberk and it actually Solberg.
Cynthia S. | First ImpressionsI was told the storage unit would hold a 1 bedroom apartment so I gave up another unit someplace for this one. That was a lie.! I could not fit it all in the unit and it was the WORST experience I have had and would never recommend this to anyone. I was told my only option was to rent another unit... after what I was told was a lie.
TRACIE P. | First ImpressionsVery Helpful with all my questions
Albert L. | First ImpressionsVery good customer service. Nice place Clean
Joseph R. | First ImpressionsThe staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.
Shiela D. | First ImpressionsI was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant
JUDY D. | First ImpressionsI got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn’t registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.
Atom S. | Online Move InVery friendly staff and an enjoyable experience.
Annette K. | First ImpressionsThank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.
Catlin R. | First ImpressionsFriendly staff, good service and everyone was quick to help..
Theresa T. | First ImpressionsAlways good service :)
Kellie K. | First ImpressionsReally amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.
Alexis C. | First ImpressionsThe staff went out of their way to help my husband and I in our time of need...thank you!!!
Donald B. | First ImpressionsBest Storage Facility Ever!!! 💪💯
Brayden M. | First ImpressionsHelp was great.
James M. | First ImpressionsMatt was knowledgeable and professional and personable!
Philip J. | First ImpressionsThe guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.
Christopher M. | First ImpressionsThe staff was good to work with. Brandon is friendly and affable.
Sherri W. | First ImpressionsEverything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.
RICHARD H. | First ImpressionsAwesome staff... Friendly and very helpful💖
Clover S. | First ImpressionsGreat service
Dawn G. | First ImpressionsI had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.
Kathy G. | First Impressions