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JOHN B.Customer Reviews for U-Haul Storage of Hazel Dell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
CARI S.They girl who helped me was absolutely amazing. So helpful and friendly. Great employee!
TASHA M.Tobias was so helpful. I don't do this very often & he was super receptive, smart, polite & very helpful. It made all the difference!!
MOIRA R.The people working at this location were very , customer oriented and helpful
JAMES R.Great as usual
JUSTINA L.I'm very pleased with the auto trailer as it was in very acceptable condition and with good tires. The help and office employees were well informing and Knowledgeable. The entire transaction and hook up time was short and I was on my way. Thank you U Haul.
GORDON Y.All customer service agents were friendly and professional. The office and parking lot was organized and easy to use.
DONALD G.The Drivers cab light didnot work or there wasn't one whhen you opened the drivers door. Made things difficult in the dark.The folks inside did an excellent job.
TERRY LEE T.We had a 15 box truck reserved for 9am. When I arrived to get it, they had none. The one is was to get had not been returned and nothing was available. Poor logistics planning on the part of uhaul.
DAVID E.I never used the space
William B. | Overall ExperienceThe moving help people from Olivera Moving were great. They kept me informed all the way through the process( i was not there) and packed the stuff expertly. Great company. The U-Haul people were great ,informative and very helpful. i was able to track how things were going and my stuff actually got to the destination a week before the guaranteed date. the only problem i had was with the local company at the destination point. I was told any U-Haul affiliated storage place would be open 7 days a week and they were closed on the weekend and as result I had to rent a truck from them to pull the trailer the U-box was on because everyone i knew worked during the week and the local place closed early at 4:30 pm. the local place kept the U-Haul trucks and storage in two different places and they charged me mileage to drive between the two places. People were kinda standoffish at the local place to. I would recommend Olivera Moving services and U-Box services to anyone!
Alvin B.Everything went well, from the online sign-in, to the greetings from the staff, to responding to my requests, to the quick and easy check-out.
Alan C.Love this location. Always great staff; easy pickup and drop off. Plenty of room on the lot.
PATRICK B.Great service, easy to follow directions 👠10/10 would use this location again.
DORIAN JOSIAH H.Another great. Great crew of young men and women who are focused on customer
GARTH E.This location is the best in washington state!
David M. | Overall ExperienceGreat service, Van was very clean and had efficient and friendly check-in and out, please give credit to main street store also where we originally rented from. The van we originally requested had a mechanical issue and was in the shop, they notified me the day before with very detailed info where I could pick up another one.
Catherine C.Everything was perfect, and all the people were excellent very friendly, thank you all so very much
ruby b. | Overall ExperienceVery friendly and helpful staff, every single one of them! After a cross country move the staff was very welcoming and understanding when we were exhausted and just trying to figure things out. Thank you so much!
Kaari C. | Overall ExperienceMake sure the gas tank is full when I pick up the truck. Sending it out with the gas tank at 3/16 full is unacceptable. If this is your idea of making money on fuel charges, I'll gladly go to Penske next time.
JEAN C.Noah was very courteous and helpful. I was able to get in get the vehicle and be on my way. Same with drop off. Very quick and easy. Arturo was super nice and fast with checking vehicle back in. Thanks guys!!
Christine W.Not being able to return to a different location is a huge downfall. Not to mention the truck I reserved had the oil light on and had to be immediately returned with nothing else available. Staff seemed completely indifferent to the situation and acted like they didn't care. 0/5 stars.
ADAM S.Staff was friendly, quick, and helpful.
TERRY C.Good customer service, was clean and they provided a lock which was nice. First month free can't beat that : )
Hosanna J. | First ImpressionsExplain better the process of documenting unmarked scratches and that the app times out in 15 min, requiring renter to start all over.
DANIEL G.The young lady that helped was very knowledgeable and friendly. When I discovered the original truck I reserved would not be suitable for what I was moving she was extremely helpful in getting me in the right equipment and on my way without delay
Wade B.Our experience was positive. I appreciate the people who helped me at checkout and check-in. Both of these people were professional and friendly. I have used this location in the past due to the outstanding customer service.
BRADLEY S.Keep up the customer service
CHRISTOPHER DEVO J.No improvements needed. Always excellent service from pick-up to drop off. I rent at least twice a month from this location.
JENNIFER B.Make it easier to return equipment after hours
Jonathan S.Can't think of anything. I am a regular customer, and I will keep coming back until we purchase a utility trailer. Thank you for what you do.
ALAN G.The people I interacted with were great. The hours were not as advertised. Online says 5am to 10. That's a joke. I couldn't get access to the building when I wanted. I would come before 8 on a weekend, locked. At 7 on a Sunday, already locked. The inside of the building was fine. The outside is a dump. People just leave stuff wherever and nobody picks up. Food and trash in the parking area constantly. The "free" area might as well be a dumpster. There were only a handful of parking spaces in front of the building. The U-box's were constantly in at least two if not more. I had two issues with my autopayment go through in the year I rented here. The first was annoying. The second was ridiculous, they couldn't even tell me why it was denied. And despite it being less than a week from the due date I had a $35 late charge (luckily waived by the great customer service) and denied access to my unit which had to be removed. Seems like there should have been some more courtesy warning and "failure to pay in X days will result in lock-out". The location was convenient and the staff nice, otherwise this would a 1-star.
Christopher W. | Overall ExperienceExcellent staff very helpful
RANDY E.Nothing, very good service
JAMES C.I always use Hazel Dell U-Haul. The reason is you do such a great job helping customers.
ROBERT A.Great running comfortable truck at a reasonable price. Fantastic customer service.
DAVID P.They didn't notice me pull up at first, once I got there attention they took care of things speedily.
Herbert O.I am not sure how to respond but I will try. The truck ran well and was clean. The person who's stuff we were moving had already gotten online and spoke with someone on the phone. She felt like she got nowhere and wasn't even sure of the price and was told the storage area she wanted to pick it up from did not have a 26' truck available. Getting pricing and information was very difficult. I then decided to try and help. There are 3 locations in our little community. I went to the first location and the young lady was more then willing to help, unfortunately it was far too time-consuming navigating her way through the u-haul system. She suggested I go to the location down the road., I took her advice and went to the Snowy River location. The lady there was very patient and managed to navigate her way through the system. When she was done she had managed to make reservations for pick up and return locations. She had also secured it through my Discover card. I reserved it a week in advance. She emphasized I make sure and let them know if I were to be late picking up. Three days prior to pick up day I called the pickup location for confirmation.. All was well. Shortly after that u-haul called me to inform me the pickup location had changed. (I am four hours from pick up location) They said it was not far from other location .OK no biggie. At that time I talked to them about pickup time. I am getting older and was not sure exactly the time I would be there to pick it up. I wanted to be there at 9 a.m. But because it is a four hour drive I wasn't sure If we would leave that early or not. (remember I am getting older, and the reservations were for 2 days which gave us more then ample time. U-haul informed me we only had a 1/2 hour window of time for pickup. After discussing u-haul said it would be better to say 11 A.M. and if I got there early it would be available. We arrived at 9 a.m. We were told it was rented and would not be ready until at least 10;30 a.m. I did not find that acceptable. After the truck finally arrived in the process of finalizing the paper-work after, an entire weeks time of u-haul having already secured payment through my discover card they then said there was a hold against me renting a u-haul from something in the past. The clerk could not tell me anything about it, but said I need to call some number. They could not call I had to call. I got out my phone and immediately called, only to get a recording informing me I would have a ten minute wait time. I immediately had the rental put in another persons name and payed for it with my discover card. When I was finally ready to return it I called to make sure they were open. They told me they were open but there was not any paperwork to return to there location, and they had no room for it. In closing I found the locations for pickup very congenial but, U_HAUL it was very disorganized. Gregg Olson
CHRISTAL D.maybe remind them at the time of rental to bring any adapters or wiring harness they may need.
BRIAN R.All was fine. They were polite and attentive. The trailer was a little beat up but very functional.
KENNETH L.Love the staff! Everything so organized. Patient and empathetic staffing
CARRIE C. | First ImpressionsThe service was just great but we had to wait for an hour and there was only one chair available in the store for my husband and I to sit. It was raining outside so we couldn't stand out there either with no awning to cover the entrance. The young man Noah who installed the hitch was very pleasant and did a great job!
jamal M.Pick up was flawless thank you !!
JEFF K.perfect
AUSTIN JOHN GILL C.The team here is awesome. Professional yet friendly and personable.
Jan d. | First ImpressionsI blame corporate more on this experience especially with the lack of explaining checking out the vehicle must be checked via a web link. Very poor with no notification. Utilizing Text communications is not secure and people who do not have a smart phone do not have the ability to address this. Second issue I asked for the driver's wiper blade to be replaced. The gentleman decided to repair the wiper blade vs. replacing it. The wiper blade was worse then just letting it scratch the windshield. Corporate needs to do a better job having their associates review all the requirements for check-out and/or check in of rental equipment.
MICHAEL L.Very professional and easy to work with
Suzanne B.The personnel at this location have always been friendly and very helpful!! Perhaps they can train the people at the Tacoma location about customer service.
Steven T.Alex was great in assisting me and provided great customer service.
Tina T. | First ImpressionsGreat experience!
NATALYA K. | First ImpressionsGreat experience!
NATALYA K.Excellent customer service and equipment. This location's saved in my contacts now.
HENRY R.This locations has a great staff! Very pleased with their customer service and equipment. It's obvious they are there to do their best and they do. Thank you!
BONNIE RAE A.The entire process from beginning to end was the easiest I've ever experienced. A+++ for the entire staff working that day!
TAMMIE S.Very helpful.
Jordan N. | First ImpressionsAn alert would be nice.I was told my things wouldn't arrive for two weeks and was here in a flash.The problem was on the recieving end,I recieved an email of the arrival of the ubox,when I called the receiving uhaul, they said it had not.I called again the same day and spoke with someone else and told them of the email I recieved,Bingo it was there. Thank goodness,I had an email stating it was there to go by!
Rosemarie S.Staff was very friendly and helpful.
SYDNEY WILMOTH E C. | First ImpressionsAlex did a great job of explaining and guiding me. Great experience.
Pj O.Nothing great job
EDWARD R S.Contract No: 24952527 Unfortunately I forgot the lovely woman's name that helped me at the 1647 Gordon hwy, Augusta GA location. She was outstanding, understanding and 100% professional every step of the way. Thank you very much!! She deserves a raise.
aaron C.Wonderful place and great people!
Paul F. | Overall ExperienceWorked with staff member Kaylen and she was great!!
SKYLER H. | First ImpressionsI especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!
Dianna D. | First ImpressionsThis U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver
jeff s. | First ImpressionsThe stair up to the unit were a surprise for a newer building. But, it all worked out.
Eric S. | Overall ExperienceAlyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.
Frederick E. | First ImpressionsCard reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.
VICKIE H. | First ImpressionsThx for everything
Gerald H. | First ImpressionsThank you!
Brandi J. | First ImpressionsI rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn’t have rented from them. Misrepresenting
Suzanne D. | First ImpressionsPerson that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍
richard p. | First ImpressionsThe customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!
Teresa C. | First ImpressionsThe man that helped me was very helpful and courteous.
Joann N. | First ImpressionsYoung professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Thank you!
daron k. | First ImpressionsAll is good.
steven c. | First ImpressionsI cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it
douglas V. | First ImpressionsWho would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.
Keith W. | Online Move InGreat customer service. Kind and polite
Jackie H. | First ImpressionsI love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could
Nichole S. | First ImpressionsThese guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location
MARINA C. | First ImpressionsI just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.
Kathleen M. | First ImpressionsYou have my last name is wrong, you have it as “Sokberk and it actually Solberg.
Cynthia S. | First ImpressionsVery good customer service. Nice place Clean
Joseph R. | First ImpressionsThe staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.
Shiela D. | First ImpressionsI was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant
JUDY D. | First ImpressionsI got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn’t registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.
Atom S. | Online Move InVery friendly staff and an enjoyable experience.
Annette K. | First ImpressionsFriendly staff, good service and everyone was quick to help..
Theresa T. | First ImpressionsAlways good service :)
Kellie K. | First ImpressionsThe staff went out of their way to help my husband and I in our time of need...thank you!!!
Donald B. | First ImpressionsBest Storage Facility Ever!!! 💪💯
Brayden M. | First ImpressionsMatt was knowledgeable and professional and personable!
Philip J. | First ImpressionsThe guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.
Christopher M. | First ImpressionsThe staff was good to work with. Brandon is friendly and affable.
Sherri W. | First ImpressionsEverything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.
RICHARD H. | First ImpressionsAwesome staff... Friendly and very helpful💖
Clover S. | First ImpressionsGreat service
Dawn G. | First ImpressionsI had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.
Kathy G. | First Impressions