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DENISE M | First ImpressionsCustomer Reviews for U-Haul Storage of Hazel Dell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was unable to access the storage unit after hours because I did not realize that there were to 2 entrances to the building and the employee had not pointed out to me which door was correct when I completed the rental. I came back the next day and another employee was very helpful in guiding me to the correct access points.
CAROL B | First ImpressionsThe staff didn't pull the vehicle out and put the utility dolly in the vehicle instead I had to pull it forward just to open the back because it was touching the truck behind it with no room to reach to open the back and the trucks are parked so close together that it began to rub the neighboring truck so I had to go back inside and have a staff person pull the vehicle out they were literally packed like sardines. This was such a a stressful experience that we ended up hiring our movers that loaded up the truck to drive it and unload it for us and had to stop by and add them as the authorized driver because I was too stressed out about how hard it was just to pick up the truck that I was no longer comfortable with driving it and that was unexpected since I used to work for Uhaul with my dad when I was in college so I've driven and parked them before.
DONNA GYour staff is amazing they are very friendly I had the best storage unit experience. Something i did wanna Let you guys know my boyfriend got me a trailer for you guys, and I went to return it last night and there was this Hispanic male That scared me and made me feel very uncomfortable? I had to have somebody drive up there and be with me in order for me to feel comfortable enough to get out of the car and unhook the trailer. If you look at your cameras, you’ll see me driving around your parking lot looking pretty crazy probably but you’ll also see this man coming up with no walking around my vehicle. It was very scary for me. I watch too much murder in true crime television. It didn’t set well with me, but when it comes to the storage unit and my overall experience with your company, I was very much so satisfied your crew is amazing.
KHAILA S | Overall ExperienceAbsolutely top notch service. I couldn't have been happier. I will definitely use this location again and most likely in two or three weeks. I would highly recommend this location. The only complaint I have is when they answer the phone at least ask the customer if they can put you on hold briefly and garner a response because I had to wait (10) minutes before someone to answer the phone when all I wanted was their major cross streets. But please don't hold that against them unless it happens continuously.
GARY BStaff was extremely helpful through the entire process
JONATHAN SIt was July 4th weekend, I was on hold for more than 20 minutes, I am sure they were busy helping customers. But it all worked out in the end thanks raj
PUNYAKOTTI NEverything was fantastic. Thank you!
KEVIN HI had to pay for a month of storage, even though the elevator was broken and I had been waiting almost 2 months to get my things out of there.
ANTHONY C | Overall ExperienceHorrible customer service. No one would help me get a better rate. One way was so expensive. I was charged for going over my miles but not reimbursed for the extra gas. I will never use UHaul ever again.
RUBY LComment: Your employee Caden (I think that was his name) did an excellent job. He was quick, knowledgeable, and professional.
MARK NGreat customer service. Arrived without a reservation and no issues at all.
DAVID SExcellent service!
James CSubject: Feedback on Recent Rental Experience I rented a full vehicle dolly and encountered issues that I'd like to address. After completing a light inspection with a U-Haul employee upon pickup on Friday, June 6, 2025, we were pulled over twice due to the left rear light being out. On Thursday, June 5, 2025, I visited U-Haul to purchase a stinger for my RV and informed the employee that I would be renting a dolly the next day. He confirmed my reservation and noted that I would return around noon after a trip to the Oregon coast, which he assured me would be acceptable as they operate from 9 AM to 5 PM. However, on Sunday morning, while returning from the coast, we received a call from a U-Haul employee who stated that the dolly should have been returned by 9:10 AM. Despite my wife's attempts to explain the prior conversation, the employee became short with her, and the call ended unproductively. I returned the dolly around noon that day. A young man at the location acknowledged the situation and assured me that I would only be charged for two days (Friday and Saturday) and sent me a receipt via email regarding that. Upon reviewing the receipt, I noticed I was charged for three days instead, contrary to what I was told. This experience highlights a significant lack of communication among employees, as there was no note on my account to reflect my conversation from Thursday. The miscommunication and inconsistency are concerning, especially when relying on an employee's word, only to find conflicting information later on. Thank you for addressing this matter.
SOLOFUA FNothing to improve, everything was great.
STANLEY SThe team is quick and helpful. The last two rentals (first two in a couple years) have been excellent experiences.
RALPH HEveryone was always pleasant and helpful. Premises were clean and accessible during stated times. Thank you.
gregory b | Overall Experiencewe would like access to an elevator it is exhausting going up flights of stairs please fixing
NATALIE W | First ImpressionsThe elevator was broken which made the process very difficult for the movers to go downstairs to the unit. I believe this should have been working and this was disappointing. Also I had to return the next day to correct the contract as there were spelling issues on the paperwork.
DEIRDRE F | First ImpressionsNothing. The young lady that helped us was exceptional!
CHARLES HThe elevator has been broken for almost a month. When my ubox arrived, I could not bring my belongings into my unit on the second floor. The staff offered “1 month free” in a 5x8 unit. This must be the unit that they cannot sell to people because half of it is taken up by a staircase. I had to request a different one then was moved to the back of that building. I need a manager to contact me about the elevator, as I will not be paying for the additional unit after the first month. My email is jacksgagnon@hotmail.com
JACK G | First ImpressionsIt was easy to reserve a trailer online, and a nice surprise to find moving help once I logged in.
RICHARD MEveryone I worked with was great. Very professional. Please acknowledge the excellent customer service these employees provided. Good help is hard to find. Excellent help and service these individuals provided is even more difficult to find. Please see that they are acknowledged for providing such good service to me.
KARL MThe truck I got appears to have an exhaust leak or cracked exhaust manifold, which got noisier as I drove cross country. The truck also had a minor steering pull to the left. Not a concern or even noticeable around town, but annoying after a hundred miles or more. It would have been hard to find these before the trip, so I don't hold that against U Haul. I reported them to the top-off site, so I trust that they will get fixed.
PETER KI had positive interactions with each member of the team!
Georgeann MGreat service in hazel Dell tried to rent in longview deb treated me like crap refused to rent me a tow dolly for 3 days she said the Mgr told her no really terrible service at your longview location the guys from hazel Dell location treated me very good niice people to work with i will never rent from longview location ever again
JOSEPH RGreat job all around, check-in and check-out were great
SCOTT EEberything easy and good
HOLLY NHonestly, I can't think of anything that would have improved my visit! Dropped my trailer off without a hitch!! Very friendly staff, even gave me some local recommendations for food, since I'm new here!
SALLYANN CSuper friendly team here. Calm. Got me signed out and on the road quickly. Drop off was amazingly easy. The guy had the trailer disconnected for me almost before I got to the back of the car after stopping where we agreed. Quick, safe, thorough.
RALPH HA little busy and understaffed, but the employees worked hard and we’re very friendly
DAVID RParker, the young man who helped me was fantastic
TODD Wlove you your wonderfull five stars
SUSIE S | First ImpressionsHad to make changes with transport and storage and back again! Everyone was great ! Very helpful and polite as it was stressful for me dealing with out of state transport. Good crew Thx.
FRANCES HExcellent equipment (6x12 trailer)
John KGuys helping me were very professional and prompt
Brian RFriendly, efficient and knowledgeable about your services. This was perfect.
Catherine WTruck ran great, truck was very clean on the inside. However, I had to have two towels over my shoulder because the driver side door did not have a tight seal and it was leaking rain on me for 350 mi.
Matthew RYour parking situation for customers coming in is ridiculous. Every time I come in the spots are always full and there will be one, maybe two customers inside. You need more spots for customers coming in to buy packing items and such.
JAMES DChanged reservation to different location and was farther away.
JOSHUA HAn was what I needed for my needs
GREGORY CThe worker who helped me was excellent. He hitched up the trailer, showed me how to use it. When I returned the trailer several hours later, he showed me where to stop and unhooked the trailer, and checked in my rental. I didn't have to unhitch like I was expecting. Thanks
AARON CGood job
DANIEL DGreat all the way
RAYMOND SI did self drop off, so I did not meet any personal while returning the vehicle.
MAHENDRA Mcustomer service was great, so not sure what to improve for this visit
SUZANNE MThe entire staff were extremely helpful and respectful during my rental period as well as my exit move. I will absolutely continue to recommend U-Haul to people who need storage/moving.
jennifer k | Overall ExperienceFriendly staff and they got the job done. Thank you I-Haul for all of my moving needs and helping me out to carry the materials for my dream shed.
MAXWELL SVery helpful staff!
Lissa RScheduling on line was great! Picked up trailer at u haul in Vancouver and easy drop off in Lynnwood
JOHN KHorrendous customer service.
JUSTIN CThe staff at this uhaul are awesome, informative, friendly and great you like your human. This world has changed so much everyone treats people like crap if your not the same social status as them or make enough money in their eyes....this is one of the few businesses in Vancouver that has exceptional customer service and friendly was towards everyone no matter how much money you make. I highly recommend them 💯
Cristina T | Online Move InIn and out easy and quick
DONALD BSpeedy customer service at the hwy 99 van,wash location Great experience.
KEITH TSign with parking map.
Szymon SThey were nice folks. Responded quickly to issues
ERIC S | Overall ExperienceAgain all Well Trained and overall an enjoyable experience.
Alan DNot very communicative of charges. I want given full price on returned boxes.
Juan AHad trouble returning unused boxes. Did not get the full price on return. No explanation of charges.
JUAN ACheck-in was easy. Check out was a little confusing. Lots of signs to read and it wasn't clear when I should actually get out of the van, so that was a little confusing. It would help if the attendant would clarify what they needed to do to complete the transaction/inspection and then to inform the driver that they could exit the driver's seat. Otherwise, very easy. The van wasn't real dirty. It was just apparent it had not been washed off inside the doors and along the bottom of the outside of the van.
ALANE BChildren are a pleasure to see always
Sergey V | First ImpressionsMileage and gas was wrong
GORDON RI had some challenges after losing my job recently and the team in Hazel Dell were very helpful. I would absolutely recommend this location every time someone mentions moving or needing storage
John F | Overall ExperienceThe youth that works there are remarkable, very knowledgeable and caring.
Sergey V | Overall ExperienceHello wonderful experience I stored for over a year. Customer service was great, all staff willing to help. Only suggestions are the elevator has very loud rings and the closure bolts were not ergonomic on garage doors.
John M | Overall ExperienceVery friendly and helpful
Don M | First ImpressionsElevators would be nice..
ERIC S | First ImpressionsThe woman who assisted me was incredibly friendly and helpful, all while dealing with what was clearly a crazy set of circumstances with other customers. Awesome experience, would definitely go back.
MATTHEW K | First ImpressionsThe card swipe system was dysfunctional.
JONATHAN B | First ImpressionsOnly complaint would be that the carts to assist with items could be a little bigger.
Tyran G | Online Move InAmazing and efficient experience! The staff took great care of me and went above and beyond by making sure I had all my questions answered, and taking me through a tour of the facility so I wouldn’t get lost finding my new unit. I appreciate their kindness and dedication to creating a wonderful client experience! Thank you!
Vanessa C | First ImpressionsVery helpful and friendly service
ARTHUR J | First ImpressionsExactly what I needed.
Marcy M | Overall ExperienceThe young man that help me with very sweet and professional and kind
KARALEE G | First ImpressionsI’m cool with everything except for the building that I have my stuff in at night after hours. I don’t like the fact that the main doors the automatic doors can’t open even with my code because it’s very difficult to try to squeeze a cart in through that narrow little door I’m a single petite woman
Katrina S | Online Move InBest ever people there! Efficient and friendly!!!
dennis f | Overall ExperienceI got the free first months trial when I rented a uhaul moving truck. I thought I might use it; I ended up never even visiting. I got a few texts about it but was always so busy I never had time to cancel it. Of course, I got charged $95 as the next month rolled around, so I had to call during my break at work. Cameron (I may be remembering their name wrong) picked up Wednesday morning. I told them I would not need the unit. Before I even asked for a refund, they told me they already processed the refund. They were very friendly, helpful and polite. Overall a very good experience, even if I didn't need the unit. Thanks "Cameron!"
Gabriella D | Overall ExperienceAmazing experience! We felt safe and secure in storing our extra stuff for a little over a year!
Kelsey G | Overall ExperienceScrewed up the billing. 3 individuals, a text message and an empty unit were apparently not enough to make you realize that I'd moved out after a week. You then harassed my daughter despite having texted me and a response. Also, poorly lit loading/unloading area caused a lost lock which you refused to unlock costing me an additional 55 on top of close to $700 I spent that week on uhauls gas insurance overcharged 20 for unrequested dolly etc. Definitely going with a different company for my upcoming move.
Jennifer B | Overall ExperienceMove put date was September 2, 2024 FYI.
Timothy W | Overall ExperienceFueron muy amable recomendaría totalmente
Jose M | First ImpressionsPARKER is a most excellent associate, and made my move-in both efficient and fun!
dennis f | First ImpressionsThe guy that helped me (I can't remember his name) was very responsive, knowledgeable and personable. I really appreciated his help.
Sharon C | First ImpressionsI was very disappointed in the accessibility to this particular storage facility. My previous storage in Syracuse, NY was very convenient because there were large garage spaces you could back your car into and close the doors behind you so that it contained your car while you loaded. Here, you have one small place to park a car outdoors. And then you have to slide your access card every single time you want to head back inside. It is extremely inconvenient for loading and unloading a large amount of things. That said, the carts were dirty all the time and so my things always got more dirty. The U-Haul truck was dirty so my things got more dirty from that and every time I leave my hands are completely filthy. At least, this place does a good job keeping down the mice population, as far as I can tell. I was moving out of my storage unit 20 days ahead of schedule due to my moving situation. I requested to borrow a broom from the staff since the U-Haul they rented me was full of dirt. They said they would bring one to me but they never did. I had my belongings outside ready to load so, I had to just load into the dirty trailer, again. I was not reimbursed for the 20 days that I did not use the storage unit since I was moving out early. I think this is a huge flaw in your service and I will not recommend U-Haul storage to anyone in the future. You are money hungry. The staff are friendly at the beginning when they are taking your money but if you have an issue later, they are not helpful. This is a very busy U-Haul facility and I understand that takes into account.
Melanie S | Overall ExperienceDolly's and freight elevator made move in a breeze. As nice as any high-end facility I have seen.
Chris C | First ImpressionsAmazingly efficient and very friendly people!!!
dennis f | Overall ExperienceGreat customer service.
melanie g | Overall ExperienceFor the most part the staff was great; however at check out the gentleman that was working with me to close out our storage completely bailed in the middle of the transaction and left me hanging. I stood there waiting for 15 mins before another person was avail to finish helping me and that person was fantastic! My only other complaint is the restrooms in the storage unit area--they really need to be cleaned/maintained more!
Matthew M | Overall ExperienceThey could not find my information in their system for the storage units and when trying to pick up a truck they kept changing the pickup location.
Kailei W | Overall ExperienceEveryone is very friendly and it was super easy to get a storage unit. Great lady that cleans and it is super clean and smells great.
MINDY B | First ImpressionsHaving use a uhaul 🔐 sucked. I was never told that had too.in the first place. That's the reason I moved out.
larry d | Overall ExperienceHelped me work out some last minute changes easily and efficiently. THANK YOU!
Paulette A | First ImpressionsGreat group of people working here! Everyone’s energy is positive and enthusiastic— the employees seem like they genuinely want to be there and enjoy helping their customers! Thanks Hazel Dell U-Haul!
Paulette A | Overall ExperienceLife saver. Needed a storage unit during a move.
Todd W | First ImpressionsI would come back whenever I need more storage.
chris k | Overall ExperienceVery friendly and helpful. Helped me from far and beyond. Excellent service. I give you guys a 10
Jean R | First ImpressionsToomuch to type here, hit I would NEVER recommend your location to anyone!!! Feel free to call me for details of my review. 503.422.6868 (if you even care about my horrible experience at this facility!!
JULIE O | First ImpressionsAmazing process
Phyleesha A | Online Move InThe staff especially Robert was very helpful inferring you’re really appreciated them
barbara a | Overall ExperienceIf and when I need storage again I will always use Uhaul storage on Hwy 99 in Vancouver, WA. JEFF DARDEN
Jeff D | Overall ExperienceI recommend my son there when I had one before this one . I will recommend others 😀 again . Thank you 😀
Ann S | First ImpressionsIm deeply sorry for my son's actions. I wanted to help him out by finding a place for some off his stuff and he ruined that and I learned I won't do it again. Everyone was great with me and being kind and courteous to me. Patty Russo
PATRICIA R | Overall ExperienceThe only thing I would change is the pricing for storage units.. It’s far too expensive. The facility was excellently maintained. The staff was always friendly and helpful. Thank you.
stacie p | Overall ExperienceThank you so much!
Vilette H | Overall ExperienceArturo and Matt and all of the staff at Hazel Dell, were incredibly friendly and efficient and we're so easy to work with!!
dennis f | Overall ExperienceAllow people to change when their monthly bill is due without having to jump through hoops or pay fees. Sometimes money is tight and the due date should always be convenient for the consumer. Your fees are becoming too high. Just because you can raise prices doesn't mean you should. You will lose more money with people being unable to pay their bill.
Melissa G | Overall ExperienceThese guys are the best, you don't need extra space or iron gates when you go with these guys. Much better rates and more secure facilities. Thank you for working with me, I appreciate all of the help and can't express how grateful I am that you were able to work with me. Thank you!
Darrell S | Overall Experiencethis storage building is the cleanest and most friendly storage
Amanda H | First ImpressionsFriendly, easy to talk, and didn't take long to get my unit.
Conor M | First ImpressionsThe dude from Pensacola who helped me get all sorted was awesome! Thanks guys
john m | First ImpressionsWhen I moved, I didn’t know I would be leaving my belongings for 14 years. In that time, your rates have stayed low in comparison to the quality of service. I’ve forgotten my online passwords, phone numbers (international moves) bank cards… I was always assisted by kind, empathetic people who made everything easy. In these years, my rent had only gone up $50. My husband had a similar storage at another national storage facility and his rent went up $250! (Not to mention what a huge pain they are to deal with!) Needless to say, I will always recommend U-Haul to anyone looking for any type of storage. Thank you all so much!
MICHELLE C | Overall ExperienceWe had an excellent experience - everyone was so helpful and really took the stress out of this part of our moving/storage process.
Jackie D | Overall ExperienceI am very happy with the whole experience.
MISTI V | First ImpressionsArturo was very efficient and a great guy!
dennis f | First ImpressionsThe crew has always been great, just didn’t need the space anymore
Jeff D | Overall ExperienceThe Automatic doors were not working all the time and it was during office hours. So it made it hard to move stuff since had to go through the Single door!
Rachel O | Overall ExperienceEveryone was kind and helpful - best storage experience I’ve had so far. Thank you!
Jackie D | First ImpressionsGreat experience! Very clean!
Alan G | Overall Experience24 hour access would be better.
william b | Overall ExperienceThe cleanest storage facility I've ever been in, love the large elevator and easy load in load out.
Kimberly W | First ImpressionsI was locked in my storage for weeks not even knowing someone tried to break into it nothing was done about it.
Jason S | Overall ExperienceI rented a 5 x 10 unit for a couple of years, I needed to upgrade to a 10 x 10, unfortunately they didn't have one available, so I had to go to a different company. The experience made me appreciate U Haul storage all the more, clean, well lite and there were carts available every time I was there. I've been to the new place 3 times already, and found a cart 1 time:(
RANDY E | Overall ExperienceAlready recommended to friends
MARGARET F | Overall ExperienceAll staff were very helpful when asked for help. The vehicle maintenance guy helped adjust side mirrors on my rental truck, other staff helped to keep sliding doors open to move in/out, when access card wouldn't work, etc. No one ever refused help by being too busy or whatever. Great staff - recognizing most people using your facility or service are most likely going thru stressful times, so having staff like you do is important!
DAVE J | Overall ExperienceReally great staff. They were easy to work with over the phone and through email. They communicated clearly and made it easy to do what we needed.
CAROLINE S | Overall ExperienceToo many stairs
ROBERT C | First ImpressionsI payed almost $3000 to uhaul for the safe and clean storage of my belongings. I also paid another $1500+ to move my belongings. The truck and the storage unit I rented were not clean at the time I rented them, the bathrooms and the elevator at the facility were disgusting every time I visited the storage unit, there were vagrants wandering the halls several times I was there, half of the time the lights were not on in the corridors where my unit was located, there were no lights in the unit at all, and the layout of the building was inconvenient and ill-conceived. Seriously, who's short-sighted idea was it to put stairs in a storage facility with floors ADA inaccessible? I am surprised you haven't been sued for this. Perhaps uhaul does not value my money or patronage or even safety, as they are a corporate entity with little to no regard for their customers. The money I paid uhaul was not a small amount for most people in this country. The fact that there is no benefit to actually cleaning out a storage unit or rental vehicle, or for vacating the unit/returning the vehicle early, but would be penalized for the opposite, is not customer centric and is included with the above reasons I will avoid doing business with uhaul in the future.
Dawn P | Overall ExperienceExtremely understanding and patient staff, there's always a ln employee around to answer any question I needed. My family and I have been going through U-Haul for many years with only one or two issues that were quickly resolved. Couldn't be a better business for many locations that I have used.
KATHERINE S | First ImpressionsU-Haul has been a company that has been very good to us. Kind friendly people. Helpful in everyway that we have needed.
Coreen H | Overall ExperienceEric was especially helpful...was professional and thoughtful about the details. Very kind. Thanks!
Edward H | Overall ExperienceI called ahead of time, reserved a unit and left a credit card number. With no notice, my unit was cancelled and the staff were difficult to work with on finding a suitable replacement, so I had to escalate my concern. I was then given two 5x10 units and told it was a 10 x 10 with two doors. No communication to me that it was two completely separate units. Fortunately an employee recognized the issue and was able to find me a new unit, however, since there were no 10x15 like I had originally reserved, I had to store in two separate units. Security is lacking, if present at all. The gaps at the top of the divisions between units are so large that someone can, and did, enter a vacant unit next to mine, reach through and steal my stuff. The office and manager did not care at all and just told me to file a police report. I did get an employee to walk over and lock the adjacent unit, which was then removed by the next visit. I was told their "storage workers" wouldn't have known why the unit was locked. Any sort of communication could have fixed this. Front doors were constantly permanently open when I visited and there is no staff near the entrance of storage, so anyone can walk in. Every time I had a problem, I was assured by the staff they would communicate it to the manager. Every time I asked the manager why he had not contacted me, he just blamed his staff for not telling him. I even emailed and was told it was "lost". I spent a huge amount of time and money moving my items to a new storage facility because Uhaul left me with no confidence my items would be secure. The only positive was that Uhaul did pay for my truck so I could move my items out of their facility. There are many facilities in the area for storage. Uhaul needs to figure themselves out.
AUDRA D | Overall ExperienceI am looking for great deals and the price of everything. Savings is important.
Michael M | First ImpressionsI’ve done business with u-haul for years and will continue to do so and I have recommended anyone I talk to to go there thank you so much
Phillip P | Overall ExperienceThe billing cycle does not correspond with the end of the month; which caused me to have several late fees in the initial rental period. I paid until the end of the month~ why was I charged a late fee by not paying by the 23rd. After several months of late fees/ complaints/ coming in and arguing with employees~ I finally figured out how it works! Problem is~ when I checked out I was not reimbursed for the time from 23rd of the month to the end~! I am ok with this but make note~~ I will not do a survey where YOU ask the questions! Yes ~ your units were secure/ clean and assessable when I needed. Your Staff always provided timely answers and solutions. The sign in kiosk in the building had a few problems reading my card and had to walk up to the office on SEVERAL occasions to have them run my card and they never had a problem! The kiosk was the issue but no one seemed concerned because I got checked in. Well the distance from the storage building to the office was MORE distance than my disability was rated for! The inconvenience and not so much interest in fixing a kiosk did not set well with my feelings. I hope I have helped you with my feedback!
FRANK W | Overall ExperienceThe people at hazel Dell uhaul Were very kind and courteous And very patient. They were very helpfull and treated us with respect and made us feel welcome. Thanks guys. Angie Ellis
John S | Overall ExperienceKeep up the excellent work U-Haul employees thank you so much. You guys are patient and very helpful.
Tina N | First ImpressionsI was hoping the pick up and drop off hours were longer. And I was surprised to learn of the trailer rental deposit only at the very last minute. I am still not clear how to get it back if we want it back in cash and we want to drop off the trailer before or after work hours.
Connie W | First Impressionsvery good service.
frances g | First ImpressionsThank you for always being kind and protecting our things.
Matthew P | Overall ExperienceAlthough recorded keeping is off because I moved out on the 4th not the 14th they should square that up with record keeping staff. These were good people and very nice and clean unit and building.
Jodi S | Overall ExperienceAll was great. The experience, knowledge and service was great.
Johnny B | First ImpressionsIts really clean
Amanda h | First ImpressionsGreat experience although all buildings should have the covered loading area
harold w | First ImpressionsI was told that if signed up for auto pay that I would get a free month, I got the free month, but auto pay wasn't even set up. I assumed it was, that's my bad, but I was told that was all I had to do. When it came time to pay rent, you guys sent my driver, the late notices, and all he was just my driver. So I got charged a 30 late fee that I had no idea about. I called over and over, someone sent an email to an upper and said he or she would get back to me and they never did. That's frustrating and annoying.
CHRISTIAN B | Overall ExperienceSuch a clean facility. Very secure. Not in the best neighborhood but I never felt unsafe there. Thank you for keeping it so nice and secure.
Joanna d | Overall ExperienceThank you for the service and storage unit all staff were very helpful.Moveing is tuff enough thanks for making it happen.
jonathan l | Overall ExperienceEveryone that I had spoke with about the storage unit and asking my questions, was very friendly and pleasant. Thank you for the great customer service!
Kimberly W | First ImpressionsHelpful advise and good answers for any question I had.
timothy c | First ImpressionsSome of my furniture was lost
JOHNATHAN E | Overall ExperienceThe customer service was so good I almost cried. With out know how bad my new year was going, they were able to turn it around and make it better. I'm so grateful for the hole team that works here.
lori w | First ImpressionsStaff was helpful, facility was clean, and cared for.
Douglas C | Overall ExperienceMake sure you preview what you’re getting before finalizing unit. Some units are up staircases. Facility was nice, and there are plenty of carts to help load & unload.
Kirk D | Overall ExperienceThe team at Hazel Dell Uhaul storage was great. They were able to accommodate my last minute request and provide me a good price. The owner did very well in training. The new guy showed his patience and professionalism with the training. Well done Hazel Dell Uhaul.
Dean S | First ImpressionsSecurity could be improved by keeping homeless away
Jesse N | Overall ExperienceNot enough loading spaces marked for loading and unloading only. When I moved out people helping others load parked in spaces next to the building reducing how many people can have access to their unit. Bathrooms "Out of Order" and Drinking Fountain not working.
Gregory M | Overall ExperienceOnly complaint is not having elevators to access the upper level.
Markisha B | Overall ExperienceThey were Helpful took care of any problem that arose.
Don C | Overall ExperienceIf I ever need a storage unit again....I will be back at this location. Awesome staff and management who truely care about their customers. Thanks a bunch Uhaul! Happy Holidays.
Angela S | Overall ExperienceThe "one month free storage with the truck rental" was a blessing! It really helped get us get organized with our move. Thank you, very much! Everyone, at all of the U-Haul locations involved, have been very accommodating, courteous and professional! Thank you!
Kim R | Overall ExperienceWonderful help and friendly staff
Eno R | First ImpressionsJonathan (Johnny) is an exemplary employee. I had three units at your facility and the first time I dealt with Jonathan and each subsequent time I hoped I would be able to deal with him. I arrived at the storage facility with a trailer after having driven 2,000 miles from Northern Michigan. I was tired and Jonathan took care of me and even stayed past 7pm to ensure I had unloaded my cargo and unhitched the trailer. He deserves a raise and extra paid vacation days. His diligence and patience has made the whole process stress free. You should make him the manager!
kauser k | First ImpressionsStaff very helpful rented a truck and a storage unit.
Jeff G | First ImpressionsVery nice and cooperative staff with every concern I had. Thanks guys,it is appreciated! Danny
Danny S | Overall ExperienceHazel Dell storage is both convenient and affordable. Great customer service. Happy and satisfied
Troy H | First ImpressionsThe big sliding doors to get in where not working 2 days. And it was during office hours, just made it harder moving the big stuff having to use the little door!
Rachel O | First ImpressionsThe desk clerk, Isaiah, was absolutely AHHHMAZZZBALLS. I was on a bit of a time crunch and working off of two hours of sleep within the last 24 hours from moving a 5 bedroom house to 4 different locations solo and had only about 30 minutes left of my truck rental to load up the little remnants i had into a storage unit. He was lighting fast without even passing up the important disclaimers and regulations and even assigned the most convenient unit for me to unload to. I broke down trying to figure out how to get the latching mechanism to close and the woman working at the units ( I wish I could remember her name, but I didn’t make a mental note of it through the panic) was calm and helpful. She assisted me through it with enough time to get back to the truck check in on time. I will honestly continue to use this facility for all of my moving needs (which is absurdly often) thanks to the delightful and understanding staff.
Samantha M | First ImpressionsThe only complaint I have is that above me there was an oil leak and they put cat litter on it and so all this cat litter and just dirt fell on top of all of my storage boxes and then beside me there was some sort of a leak that leaked into my side of the storage unit other than that it was great
susan a | Overall ExperienceVery good experience well maintained would use again!.
Joseph R | Overall ExperienceEverything, I mean EVERYTHING went smoothly and efficiently at this U-Haul facility!! From renting the truck to the storage, to checking out. Staff always quick to help and no waiting!! I couldn’t figure out the card process of opening the storage on a Sunday and a staff member was right there to assist in my first time, after hours access to the storage building….would highly recommend!!
Angela C | Overall ExperienceThank you. It was definitely what we needed for the time
Patricia T | Overall ExperienceCamille was amazing and such a pleasure to work with when I closed out my account. I am very grateful for her.
JULIE P | Overall ExperienceCarlos was amazing and nice! He helped with everything and answered all the questions I had! He was amazing
Peggy V | First ImpressionsI had no problems with this facility and their staff
Lavonnia R | Overall ExperienceGreat employees, great value
Lynette H | First ImpressionsNo waiting in office!! That’s number one…staff available immediately to renting the truck to renting the storage & returning the truck. Clean, friendly knowledgeable….all of the above!! Would highly recommend this Uhaul facility!! I had just recently suddenly lost my mother and had to store keepsakes ASAP and this made the final push of cleaning out her rental so easy! I needed that after all we have been through. A big THANK YOU….I’d buy them a pizza dinner!!
Angela C | First ImpressionsHated the walk up to the third floor.
Ronnie R | Overall ExperienceAwesome staff
Samantha M | Overall ExperienceMy experience with UHaul was excellent. Matt Cruz runs a tight ship. His staff are great. Matt works overtime to keep his business operating at 110%. Thank you Mike Murray
Michael M | Overall ExperienceI asked you to set up autopay, you didn’t set it up, and by the time o found out you had already charged me a late fee for the payment that was supposed to go through automatically. Then you embarrassed me by mailing my emergency contacts about it.
Devin K | Overall ExperienceMy comments are second hand because I wasn’t at the facility, as my mover handled everything and I just arranged payment by phone. Everything went smoothly from my end.
Marcy F | Overall ExperienceEveryone I interacted with at this location over the last 5 months was incredibly kind and helpful! The entire process was very easy to navigate and closing my account was a breeze
Onjanique D | Overall ExperienceThank you all again for your patience and understanding. May God bless you!!!
Dan K | Overall ExperienceI moved from out of state and set up storage rental ahead of time. Went in to verify that I had my units and where we could park the truck only to arrive the day the truck arrived to find that my units were cancelled. Thankfully the staff was able to help me get new units but it was stressful.
Violet M | First ImpressionsThe staff are super cool. Always helpful and approachable. Thanks dudes!
Zachary C | Overall ExperienceYou should have access to our storage unit in 24/7 if we have a card
Tabatha W | Overall ExperienceI had every possible issue with you guys. When I first open my unit you made an error and my key didn’t work, your guises system had a glitch in auto pay stopped working and you charged me a late fee, I made a reservation to downsize from one unit to another and the call center put my name incorrectly and got the wrong storage unit and then when I had to move there was no available unit that I could use so I literally had to go to a different storage facility. There were so many issues with just the bookkeeping and being at the unit the alarms will go off all the time even though I checked in and it was so loud and so ridiculous and so many times that I would never go there again simply for that reason. I would say it was an overall horrible experience and not worth the money but they had 24 hour access which is why I originally wanted to use that facility. They were a bunch of sketchy characters there at night though so it really wasn’t that safe and people kept asking to get in or to use the restroom so I didn’t feel safe when I was there at night. The day I finally moved out and went to a different storage facility they were two tweakers outside screaming at each other and punching the windows and throwing their stuff all over the place and my toddler had to get rushed into the vehicle so that we could get out of there as quickly as possible because they were literally fighting in the parking lot and I couldn’t help but think well this is how it always goes here so what’s new?
TIMOTHY L | Overall ExperienceI can't speak to all locations, but this location and this staff are excellent.
Stephen B | First ImpressionsThis is the best U-Haul store I have used. Friendly fast efficient. I highly recommend using U-Haul.
Lawrence A | Overall ExperienceThe manager, Matt, runs a great friendly business. Everyone is beyond helpful. (My last storage place was broken into, everything damaged, and not one "we're sorry".) I only hope I can find a similar unit in az. And, renting a truck was easy and fully explained by Alex. Best experience ever.
janice d | Overall ExperienceThe staff was absolutely amazing hands down probably the friendliest people that I've ever worked with in customer service in my life and I'm 50 so that says a lot. Now let's talk about the rain and what happens to people when they try to come into the facility to put their nice dry things away it pours buckets on them at the door because you have no drain system there or your gutters are messed up I'm not sure but it was horrific that's about U-Haul not the people that work there.
tara g | First ImpressionsI will be back if/when I need either storage or a truck. I have gotten both from you before, and had zero complaints. Can't ask for more than that. Thanks!
IAN A | Overall ExperienceThe U-Haul employee was very knowledgeable. Helped me in timely manner. Walked me to storage unit. Explained to process of entering the storage facility.
Lawrence A | First ImpressionsVery friendly and great clean facility .
Lavonnia R | First ImpressionsWell maintained and courteous staff.qq
jay d | Overall ExperienceHelped me out so much! Really appreciate everyone here. Thank You all so much!
Savannah M | Overall ExperienceGreat service team!
Martha C | Overall ExperienceStaff is fantastic, very helpful with all my needs. I was paying for storage space that was smaller than what I should have been getting. It was my choice. They should lower rates on that particular unit. As far as security once your in facility there's no alarm system that let anyone know that a storage unit opened up without particular authorisation. The facility yes, individual units no.
MICHAEL B | Overall ExperienceThe best storage facility I've ever been to. MATT Cruze, The general manager is the most wonderful manager that could ever be.Very accommodating and demadning.. Thank you Matt forceverything!
Joi M | Overall ExperienceEveryone at the facility has been incredibly kind and helpful, which I really appreciate! It was a lot smoother of a setup process than I was expecting and everything was explained thoroughly from start to finish.
Onjanique D | First ImpressionsGreat storage unit, pretty affordable costs, well lit and everything works correctly, only thing is the hours of access frickin suck, I'd rate it 3 stars
Hosanna J | Overall ExperienceGreat staff: professional and personal.
Michael B | Overall ExperienceStaff was Always super helpful 10 out of 10 stars 🌟
Rebecca S | Overall ExperienceVery happy. Moved at difficult time, we had one thing after another happen. The staff were ALWAYS helpful, friendly, courteous, excellent personal service, went above and beyond, I can’t say enough nice things about it! Always a great experience!
raina f | Overall ExperienceThe employee who handled my check-in was polite, friendly, and explained everything in detail for me. Kudos for a great customer service experience!
MICHAEL P | First ImpressionsAs such things go, you guys are great with a nice facility. $69.95 seems like an awful lot for a 5x5, but I'm guessing that is corporate. We live nearby so it's a winner, on balance. Thanks!
IAN A | First ImpressionsStaff was super friendly and helpful!
MADISON M | Overall ExperienceI never used the space
William B | Overall ExperienceThis location is the best in washington state!
David M | Overall ExperienceEverything was perfect, and all the people were excellent very friendly, thank you all so very much
ruby b | Overall ExperienceVery friendly and helpful staff, every single one of them! After a cross country move the staff was very welcoming and understanding when we were exhausted and just trying to figure things out. Thank you so much!
Kaari C | Overall ExperienceGood customer service, was clean and they provided a lock which was nice. First month free can't beat that : )
Hosanna J | First ImpressionsThe people I interacted with were great. The hours were not as advertised. Online says 5am to 10. That's a joke. I couldn't get access to the building when I wanted. I would come before 8 on a weekend, locked. At 7 on a Sunday, already locked. The inside of the building was fine. The outside is a dump. People just leave stuff wherever and nobody picks up. Food and trash in the parking area constantly. The "free" area might as well be a dumpster. There were only a handful of parking spaces in front of the building. The U-box's were constantly in at least two if not more. I had two issues with my autopayment go through in the year I rented here. The first was annoying. The second was ridiculous, they couldn't even tell me why it was denied. And despite it being less than a week from the due date I had a $35 late charge (luckily waived by the great customer service) and denied access to my unit which had to be removed. Seems like there should have been some more courtesy warning and "failure to pay in X days will result in lock-out". The location was convenient and the staff nice, otherwise this would a 1-star.
Christopher W | Overall ExperienceLove the staff! Everything so organized. Patient and empathetic staffing
CARRIE C | First ImpressionsThe team here is awesome. Professional yet friendly and personable.
janice d | First ImpressionsAlex was great in assisting me and provided great customer service.
Tina T | First ImpressionsGreat experience!
NATALYA K | First ImpressionsVery helpful.
Jordan N | First ImpressionsStaff was very friendly and helpful.
SYDNEY W | First ImpressionsWonderful place and great people!
Paul F | Overall ExperienceWorked with staff member Kaylen and she was great!!
SKYLER O | First ImpressionsI especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!
Dianna D | First ImpressionsThis U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver
jeff s | First ImpressionsThe stair up to the unit were a surprise for a newer building. But, it all worked out.
Eric S | Overall ExperienceAlyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.
Frederick E | First ImpressionsVery friendly and helpful staff. You could eat off the clean floors!
Mark F | Overall ExperienceCard reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.
VICKIE H | First ImpressionsI set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next month. When I went to move out there were five people behind the desk, only one of whom was occupied on the phone, who couldn't be bothered to help me. The policy of not pro-rating after move out is also pretty bizarre. It's too bad that U-Haul is a monopoly without much competition. Matt was responsive and did a good job, but this is just a bad company.
Sydney S | Overall ExperienceThx for everything
Gerald H | First ImpressionsFacilities are good, but seemed there were persons loitering around who weren't dealing with a storage area.
Julie E | First ImpressionsThank you!
Brandi J | First ImpressionsI rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn’t have rented from them. Misrepresenting
Suzanne D | First ImpressionsPerson that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍
richard p | First ImpressionsJust make sure you double check your check out paperwork... the clerk accidentally moved out the unit next to mine, had to have it fixed since my units were still active. BUT super clean facility, super helpful, felt very safe with security. would recommend to anyone. go to hazel dell storage :)
melissa r | Overall ExperienceThis location is the best. Helpful, friendly staff, quick service and decent prices make for a very satisfying experience.
THOMAS H | Overall ExperienceA great experience.
Janis M | Overall ExperienceThe customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!
Teresa C | First ImpressionsEveryone very helpful.
John K | Overall ExperienceThe man that helped me was very helpful and courteous.
Joann N | First ImpressionsGreat experience. Thank you
ANGELA P | Overall ExperienceYoung professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Thank you!
daron k | First ImpressionsLike most Uhaul facilities there was a lot of waiting in line. Understaffed….
Jim S | Overall ExperienceI rented a 5 10 10 but we saw I knew it was to small. I went back and was able get bigger one.
Elizabeth O | First ImpressionsAll is good.
steven c | First ImpressionsI cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it
douglas V | First ImpressionsI was very impressed with the staff and how helpful they were
kori r | Overall ExperienceI was pretty picky about which unit I wanted to use. Arturo answered all my questions and helped me look at a few to find one that satisfied me. I imagine it could have been a frustrating experience for Arturo, but he never became frustrated with me and was extremely helpful. I was very pleased with the service and was especially pleased with how much Arturo helped me solve my problems. Thanks!
Joshua C | First ImpressionsThe staff were universally helpful and pleasant to deal with.
diana r | First ImpressionsThe day I came in, I was having a really bad day and they made me feel comfortable and was very helpful!!
KHRISTINA M | Overall ExperienceWho would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.
Keith W | Online Move InGreat customer service. Kind and polite
Jackie H | First ImpressionsThe homeless people where all over made us nervous to walk away leave our stuff unattended while loading and unloading
Amy A | Overall ExperienceEveryone one is so kind and helpful. 😇
Kristene P | First Impressionscalled up to rent a storage unit for a 5' wide habitat that I got from work as well as a 1500 sq foot home and we went through 3 units (Not one time did they check the doors for proper access for me) assured me that each one that the habitat that I got would " FIT JUST FINE" so I unloaded the stupid thing trusting them at their word that it would fit ... it did not I was less than impressed, and due to the problems with the rental unit I had to leave the Habitat in the back of one of the rental box trucks (of which I was assured that I would only be charged one day because of all the hassles) I got charged for the full time (not just one day) and they never bothered to cancel my storage unit that I obviously would NOT be using since I couldn't get anything through the doors ... NOT HAPPY with this location at all ... will not now and will never rent from this location again.
Kellie V | Overall ExperienceThe staff were very helpful and the storage was clean
Jerry C | Overall ExperienceI love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could
Nichole S | First ImpressionsI was not real clear on the double locations to scan at the entry to the storage building. All else including the staff were great.
Jim S | First ImpressionsThis is the worst uhaul facility I have ever experienced. Phones are rarely answered, you get the worst service from this place. Employees are rude. I rented a $19.95 truck, for a day only to find out it was for only 12 hours and the employee who rented it to me failed to tell me it had to be back by 8am the next morning and when I turned in the truck after I filled the gas tank which was not full to begin with, but the vehicle is parked on a slant so it appears the tank is full when it is not. Next week I will try and close my last storage unit with Uhaul and never use their services again.
Alan K | Overall ExperienceThese guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location
MARINA C | First ImpressionsMy access was to be until 10 pm. I had moved quite a ways away and was trying to move out. I came in on a Sunday right at office closing (5pm) and my card wouldn’t let me get in. I went to the office and the girl was rude saying they’re closed and brushed me off. I said I have access until 10pm, even says so on my app. She just repeated “we’re closed” I went BSCK to the storage facility as 2 employees were walking away, I asked for assistance and they flat out ignored me. Turned around and looked, then kept walking away. Luckily another guy came. He spoke with me a moment, looked at my app to see the time I had access, and fixed it from his phone. No one else even tried or gave me the time of day.
Angela S | Overall ExperienceI just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.
Kathleen M | First ImpressionsYou have my last name is wrong, you have it as “Sokberk and it actually Solberg.
Cynthia S | First ImpressionsI was told the storage unit would hold a 1 bedroom apartment so I gave up another unit someplace for this one. That was a lie.! I could not fit it all in the unit and it was the WORST experience I have had and would never recommend this to anyone. I was told my only option was to rent another unit... after what I was told was a lie.
TRACIE P | First ImpressionsImpossible to call location office. Check in and out is annoying and does not help the security. Random people were in and out often without sliding a card. Northwest Self Storage is cheaper, more friendly and had better access and customer availability when calling the office. Also, was a climate controlled facility.
Kyra W | Overall ExperienceVery Helpful with all my questions
Albert L | First ImpressionsVery good customer service. Nice place Clean
Joseph R | First ImpressionsWe truly had a great experience. We've used this location in the past for truck rentals and then our storage unit but times made it to where funds needed to saved and so we have had to squeeze stuff here at home but in the future I know where to go if we need storage again. Always had good experiences (staff is so friendly and helpful!) and will return again, if needed. Thank you!
Kim T | Overall ExperienceMatt, the GM, was extremely helpful in resolving an issue. Awesome team of guys!
Johnathan R | Overall ExperienceI'm so glad we discovered that you have a storage component as well as uhaul rentals. We will definitely be using your company for our storage needs in the future!
sara l | Overall ExperienceAll the staff was very knowledgeable and helpful with our move.
jessika f | First ImpressionsThe staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.
Shiela D | First ImpressionsI was given help whenever I needed it. They were willing to work with me whenever I had any issues.
sandra b | Overall Experienceyes. everyone was curtious, helpful.
Joyce S | Overall ExperienceThe very first day in their parking lot I got a flat tire because there was a CRACK PIPE and it popped my tire-on hand manager was not helpful AT ALL. I asked her to input automatic payments so I didn’t have to think about the bill-she did not and I got a $20 late fee I didn’t even know about. I went in around Early December and my container was locked and I couldn’t access the building-had to walk to the office three different times and the boy there was not helpful-rude and when he finally went to unlock my storage after I had to walk back a fourth time he then apologized to my male friend who was there to help me unload AND NOT TO ME who’s name is on the storage, I used my card to pay and HE SPOKE TO THE MALE FRIEND LIKE HE RENTED THE LOCKER. Apologized to HIM for wasting HIS time-and not to I who had to walk back and fourth and deal with this bulls$!t. 0/10 I didn’t have a pleasant experience any time I went to this facility. And after I paid my late fee, the very next day I got a letter that said you’d waive the fee. I am so upset, still, half a month later.
Ariel D | Overall ExperienceThe storage area was filled with stuff that people did not want and there was people sitting in furniture in the main entrance, I did not feel safe. The hours of access are not user friendly.
coreen g | Overall ExperienceI chose this site due to its closeness to the freeway (when I moved to Vancouver). The service I received greatly depended on who I talked to (either on the phone or in person). I had used U-Haul Storage before in another city and had great experiences there, so I thought that it would be similar here, but I was mistaken. I realize that the staff were more than likely overwhelmed with a lot of customers, but a little bit of niceness would have helped a lot. The covid measures put into place just made it more awkward....where do you stand, and where do you move?
Peggy N | Overall ExperienceThere was glass in the parking lot and my tire got popped. I have pictures, I am very unhappy about this. The guy who helped me to my storage was nice, the woman was not helpful and I am very dissatisfied with her service. At this point I would not recommend this storage facility to a friend.
Ariel D | First ImpressionsI will always use uhaul. Great customer service. Great upper management. They go above and beyond. Thankyou.
Jose S | Overall ExperienceI was not able to move in the day that I wanted to move in because my card did not work and then the next day I went to move in and they said they were closed at 8:00 and the gate closes at 10:00 and they said no that was wrong so I did not get to move in the second day the third day I did get to move in but I was told I owed them money and I was supposed to get a free month I don't know what happened I decided at that point I'm moving everything out because one it was on the second floor split level had to walk upstairs I am disabled cannot walk upstairs so I said forget it and moved out I am trying to get my money back for my month of insurance but I cannot figure out who to contact on that so I will be going to U-Haul tomorrow and asking them who to talk to.. just make sure you're not in a hurry because if you are it won't matter they are very short staffed and nobody knows what's going on in the buildings good luck.
Kim T | Online Move InI never would have thought I'd be crying out of frustration at a U-Haul until yesterday. I spent 3 hours here moving a 5x8 trailer load into a storage unit. This location is severely understaffed, most employees are not trained in all departments, and the technology is slow. I arrived and rented a 5x5' unit, which went smoothly for the most part. When we got most of our stuff down to the unit, we realized it was going to be too small. I went back to the office to upgrade to a larger size, had to wait about 45 min for a staff member who was knowledgable enough to help me. The "only employee who knows storage" (their words) was outside filling propane tanks and a line of other customers were assisted inside while I waited for her. Finally, another employee came and helped upgrade us into another unit. Great, ran back to the storage facility to help my partner move our stuff down the hall to that new unit. Only problem, the new unit was actually already taken by someone else. I went to the intercom system and asked why they sent me to an already occupied unit. Someone said they'd be down "in a minute" to help. Twenty minutes goes by, haven't seen anyone. I call back again and asked if they had meant this other unit that had the same numbers, just in a different order. They said yes and they'd be down "in a minute" to get me a new key. A man came and brought me my third key of the day and told me "if you need help, just use the intercom, since you know how to use it now". Except this time, the key didn't work. I hadn't waited for the other two keys to activate but now this key needed "5 to 10 minutes" to activate. At this point, 2 hours into being at U-Haul, you'd think a manager could override the system, just let me inside and get me to the correct unit? I've been waiting around all day, every time I asked for help someone was going to be "right there" or "in a minute". It was never that quick. My experience here was surprisingly poor. Some of the employees are nice but it doesn't make up for lack of training and staff. I believe that the employees mean well, but they do not have a great understanding of how to prioritize customers, or are too busy, I'm not sure. My issue could have been resolved in 5 minutes if the sole employee with storage knowledge came inside and helped me. I understand there were people waiting to get propane tanks filled, but my issue could have been resolved quickly with her help. Getting through a whole line of new customers, while I was waiting inside for help, does not make sense to me. I would prioritize fixing the issue with the customer that was here first. I would not be leaving this review if things had gone that way. No hard feelings, I think it's a difficult time for everyone, I am just disappointed in my experience here. Thank you for your time.
sabrina h | First ImpressionsI needed to move my storage unit to a spot that was more accessible and it was no hassle at all. I believe the person that helped was Kaylen Andrews or something close to that. She about 5'6 with long blonde hair. She listened to all my concerns and made sure I was completely taken care of. On top of that she remained very kind during our conversation. To say the least, she was a delight to work with. Thank you for your exceptional customer service!
sandra b | First ImpressionsI was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant
JUDY D | First ImpressionsMy move in was not a good experience. The staff was amazing and helpful but my key card did not work and the system was not communicating so there was not any way to fix it. This card issue created major difficulty because we had hired movers to help us. They were paid by the hour and had to wait for other movers at the facility to let us in. Luckily someone else was moving in so they would help us by using their key card. The staff said it would work in about 15 minutes, but it didn't. I used the intercom at 15 minutes and they said to give it more time. At 30 minutes I tried to call them again and it was not answered. Finally, after an hour I tried again and they answered and although my key card still didn't work they were able to set the doors so that they would open when we walked up to it. The staff was incredibly patient and helpful. It was insanely busy in the store and they handled the tech issues well.
Lisa A | First ImpressionsI always got exactly what I needed, when I needed it, with lots of helpful assistance throughout
Jonathan G | Overall ExperienceVery friendly staff and an enjoyable experience.
Annette K | First ImpressionsThanks to the security fellow who assisted me with locking up my space. I left the lock positioned in the open position and he called me to alert me to come and re-lock the storage area. I think that was a kind and practical gesture.
Pat W | Overall ExperienceThank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.
Catlin R | First ImpressionsFriendly staff, good service and everyone was quick to help..
Theresa T | First ImpressionsKey card never worked. Had to makemultiple trips to the iffice while the movers were on theclock waiting. Then despite the employees best efforts to get the door to stay open the doir would shut lockung us out. Spent over an hour dealing with uhaul issues. This cost me an extra 50 dollars in movers fee. The employees were great with great attitudes but the technical difficulties and added expense made the experience bad.
jennifer s | Overall ExperienceThe staff here was very understanding, helpful, And friendly.
Franklin N | First ImpressionsEvery interaction with the staff was friendly, respectful, helpful, and accommodating. I always felt safe and knew my property was secure and protected at all times!
GALE F | Overall ExperienceAwesome equipment and facilities, great customer service!
Brett B | First ImpressionsVery efficient, even in the event of COVID-19.
laurie e | First ImpressionsWas really pleased with the facility and helpfulness of the staff. Big difference from that incurred in Minneapolis. I also appreciated being able to return the truck to your facility vs. having to drive to facility set-up by Corporate in Portland.
THOMAS A | First ImpressionsThe facility seemed secure. However, other renters would leave their belongings in walkways and loading areas forcing us to ask them to make a path or move their stuff. The staff should monitor loading areas to ensure everyone is safe and room for all to load and unload. The staff at this Uhaul are nice in person, but do not follow up on verbal commitments. 1. We were verbally told one price, but charged $30 more for our unit. The manager, Matt, did nothing except offer to let us move out. 2. Upon closing one unit, the employee committed to emailing us a receipt and closing document. It didn't happen and we were charged for the next month. Another complaint is when a couple rents multiple units, an access card should be given to each. We were told this is not possible with your system. And,, finally, all fabric (clothing, furniture, rugs) stink as a result of being stored.
Kelli W | Overall ExperienceThe customer service associates were exceptional. Very professional and friendly. They were prompt to help resolve issues and appeared well trained. Expectations were clear and I got the service I needed at a decent price. Thank you.
Joshua G | Overall ExperienceAlways good service :)
Kellie K | First ImpressionsReally amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.
Alexis C | First ImpressionsNice and customer service was great.
Jose S | First ImpressionsSecond time I’ve used this facility. Friendly workers. Clean.
Stephen S | Overall ExperienceGreat facility and excellent staff..I always trust u haul with my stuff.. Thank you and stay safe.
Yasmine J | Overall ExperienceMy needs & expectations for storage and rental truck were met & EXCEEDED! Thank you Vancouver WA Hwy 99 Location! Joanie Kullberg
Joan K | Overall ExperienceThe staff went out of their way to help my husband and I in our time of need...thank you!!!
Donald B | First ImpressionsY’all provided storage well, thank you
Brady N | Overall ExperienceStaff very courteous and helpful. Great experience.
Steven B | First ImpressionsNicole was very helpful.
JEFF C | First ImpressionsVery helpful and knowledgeable employees everytime I've been there. Friendly and always show a willingness to take care if whatever the shoppers needs are.
GALE F | First ImpressionsGreat service and nice facility
William S | First ImpressionsBest Storage Facility Ever!!! 💪💯
Brayden M | First ImpressionsTo be honest I'm truly grateful for these guys. I was going through a rough time and unfortunately had lost the ability to afford the unit. They worked with me so my things wouldnt go to auction.
mike r | Overall ExperienceAll service representatives were a pleasure to work with.
Nathan J | First ImpressionsGreat all around. Thank you.
Gina m | Overall ExperienceThe man who showed me the unit and set up the account was professional and extremely courteous and fr It only took about 15 minutes and was effortless from beginning to end. Very good experience.
JOHNATHAN R | First ImpressionsThank you for your exceptional customer service. Brayden and the manager went above and beyond to make sense of our billing issues and rectify them immediately. Gary and Monica Jochim
Monica J | Overall ExperienceThe entire staff is extremely friendly and informative. One suggestion is to tell folks when they reserve storage, they are reserving the size, but not a particular unit.
Kelli W | First ImpressionsKatie was very helpful and friendly. Had rented here before, so we were able to move through the process fairly quickly.
Stephen S | First ImpressionsGreat, friendly, easy. Thanks
Violet B | Overall ExperienceThe staff were very helpful- and applied all discounts they could.
Susan F | Overall ExperienceIt was a good experience.
Loni R | Overall ExperienceI needed climate controlled storage for a few months. This worked out great. Thanks.
Stephen S | Overall ExperienceIt was all good
MICHAEL T | Overall ExperienceThe new storage facility is great!
Shelley M | Overall ExperienceHelp was great.
James M | First ImpressionsI’m happy with my experience using U-Haul Storage.
MICHELLE S | Overall ExperienceMatt was knowledgeable and professional and personable!
Philip J | First ImpressionsGreat customer service. Great facility. Cleanliness is excellent.
Mary P | First ImpressionsMatt is very nice, worked with us on our situation.
Miles H | First ImpressionsFelt safe, clean unit, Arturo is smart & helpful. Front check in desk could look a bit more organized with space for waiting. Looks like an auto mechanic shop. But here for storage so no worries.
Veronica D | Overall ExperienceCourteous and helpful
tamara b | Overall ExperienceNot enough space here to say how great these people are. Great customer service, well managed and clean. A++ Moving Assistance.Highly recommended for those over 55 needing to move.
Paul B | Overall ExperienceThe guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.
Christopher M | First Impressions24 hour access should be available to all without extra charge/cost &/or stay open/accessible a couple of hours or more daily, 7:00 is just too early.
JEFF E | Overall ExperienceWe rented a storage unit here. All staff were very helpful and friendly. As we left the last time, my husband remarked that we picked the right place.
Jeff G | First ImpressionsWould have liked Sunday time at 8am instead of 9 but everything went well!
Jackie C | Overall ExperienceTop notch!
Carmen G | First Impressionsthe facility and staff are great very secure as far as u swipe card it checks u in then walk a few steps to door swipe to get in I was disappointed didn't tell me my 10x15 is 2 units 10x10 & a 5x5
patti K | First ImpressionsTrue professional experience.
Robert B | First ImpressionsPrices quoted Online not the same upon arrival to the facility. Very Inconvienent hours. The office closed too early but the unit access should still be open.The staff-great. I wouldn't recommend.
Rayetta D | Overall ExperienceThe staff was good to work with. Brandon is friendly and affable.
Sherri W | First ImpressionsVery responsive team!
laurie e | Overall ExperienceGreat crew
Kathryn O | First ImpressionsI was happy with services provided thank you.
Steven T | Overall ExperienceIt is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.
TARA D | Overall ExperienceWith the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.
Mona P | Overall ExperienceGreat location. Easy to get in and out of, plenty of staff on hand that are responsive.
WAINE R | Overall ExperienceVery helpful and convenient. Hopefully I'll find a home soon.
tony b | First ImpressionsThis facility is nice. The employees try to know what the are doing.
mona c | Overall ExperienceThe storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.
Kristine L | Overall ExperienceMy move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!
Julia d | Overall ExperienceI don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share
Jason A | Overall ExperienceExcellent customer service.
gian s | First ImpressionsThey done did good
Gage R | First ImpressionsThe staff was very professional and helpful. The wait time was minimal.
John H | First ImpressionsEveryone was very helpful
Christine C | First ImpressionsThe whole process was very easy!
Kim T | First ImpressionsEverything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.
RICHARD H | First ImpressionsAwesome staff... Friendly and very helpful💖
Clover S | First ImpressionsGreat service
Dawn G | First ImpressionsEverything went well!
Bridget E | Overall ExperienceVery smooth day with everything.
Marlene a | First ImpressionsI had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.
Kathy G | First Impressionsi think for $54 they could have left the box for two or three days. one day is rather quick.
WILLIAM T | Overall ExperienceFriendly staff, smooth and easy transaction.
Jason A | First ImpressionsVery professional ,friendly
don n | First ImpressionsThis was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.
janice d | Overall ExperienceThe staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.
Steven K | Overall ExperienceI wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys
Nicole A | First ImpressionsI had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you
Irina N | Overall ExperienceThe driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !
Eileen R | Overall ExperienceYour staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l
Richard M | First ImpressionsNice ppl at the hazel Dell office
Julia d | First ImpressionsEveryone was really helpful at the hazel dell facility.
Kylie M | Overall ExperienceThank you
Jovita L | Overall ExperienceI liked getting a free shed with the trailer.
Mike H | Overall Experiencefriendly, competent, Cassie especially helpful and understanding of my situation.
janice d | First ImpressionsVery friendly, attentive and helpful
Ken L | First ImpressionsGreat service. Clean new facility
WAINE R | First ImpressionsUBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8
marvin t | Overall ExperienceI have used this location several times. I am real pleased with the people and the location and the services. Thank you!
rod l | Overall ExperienceAgain, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!
michelle s | First ImpressionsGreat, friendly customer service!! Clean facility!
Jenny F | First ImpressionsGreat friendly customer service
Joan W | First ImpressionsThe reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!
Karynn M | First ImpressionsVery good service
Brenda S | Overall ExperienceWonderful customer service. Thank you for all of your patience when you answered all of my questions.
Andrea K | Overall ExperienceThe young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so
Tim B | First ImpressionsEmployees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.
Heather B | Overall ExperienceFriendly and helpful staff. I would do something about possibly making it a 24 hour availability
Zachary S | Overall Experiencetaken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!
rod l | First ImpressionsGreat security , clean building, helpful staff
Deborah B | First ImpressionsVery impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that
Carl G | First ImpressionsFolks did an outstanding job of taking care of my needs when moving in...
Patrick D | First Impressions:)
JAMES L | Overall ExperienceGood place to rent a storage unit or even a truck! Friendly staff
rodney c | Overall ExperienceThank you for your help
STEVEN F | Overall ExperienceScheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional
sarah k | Overall ExperienceEveryone was very helpful and friendly. The facility was clean and secure.
Theresa D | Overall Experience.
David H | Overall ExperienceThanks , people pleasant. Specials are good incentives. May return again.
Mary S | Overall ExperienceThe staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.
Maggie M | ReservationThank you for all your help.
Tim M | Overall ExperienceHorrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.
Debra P | Overall ExperienceHey
Sharon M | Overall ExperienceI ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you
paul f | Overall ExperienceEverything was great. The 26’ truck and AT performed without an issue
James K | ReservationVery nice facility. Will use again if needed.
Floyd H | Overall ExperienceIt was hard getting to our unit because of the construction, but it's better now . Thank you
John N | Overall ExperienceThis U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.
JAMES L | Overall ExperienceVery helpful and friendly staff
Neil D | Overall ExperienceGood experience.
Pamela M | Overall ExperienceThey were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.
Mike B | ReservationGood job
Savanah N | ReservationBesides raising storage fees twice on me in a year, everything went as planned. Thank you :)
ROBERT L | Overall Experience* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)
Janine H | Overall ExperienceThe staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.
Sandy B | Overall ExperienceThe staff is friendly and very helpful.
Barbra M | Overall ExperienceGreat staff, facility is well maintained.
JULIE L | Overall ExperienceStaff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.
GARY G | Overall ExperienceVery professional
donna p | Overall ExperienceOpening and closing a storage space were a short and quick processes.
Carol M | Overall Experience