• No Deposit or Admin Fee
  • Electronically Controlled Access
  • Individually Alarmed Rooms
  • 24-Hour Video Monitoring
View all features
  • Covered Loading/Unloading
  • Climate Controlled: Just Like Your Home
  • Heated storage: Just like your home!
  • Indoor Storage: Twice the Protection and Security
  • Convenient Elevator Access
  • Free Automatic Payment Plans
  • Extra Tall Rooms- 10 ft
  • Room Sizes For Every Need
  • Free Use of Loading Carts
  • Your Lock/Your Key
  • Clean Customer Restrooms
  • Free Online Account Management
  • Customer Re-Use Center: Neighbors Helping Neighbors
  • Onsite Forklift Operators: Pallets and Large Shipments
  • ADA Accessible
  • Affordable Rates
  • Clean - Dry - Secure
  • Open 7 Days
  • Propane Filled Here
  • 24-Hour Access Available
  • SafeStor Protection
  • Package Signing and Receiving
  • Padlocks, Boxes, Packing Supplies
  • NO DEPOSIT OR ADMIN FEE:No Deposit Required and $0.00 Admin Fee
  • 1 MONTH FREE:Ask about our 1 month free self-storage offer with any truck or trailer reservation!

Storage Spaces Available at this Facility
(All Sizes are Approximate)

Rent Now or Reserve for Later!

Rent Now

  • Receive your room number and access code immediately.
  • Pay 1st month rent.
  • Complete contract online.
  • Free lock!

Reserve

  • Guarantee room for future move-in with credit card.
  • No payment today.
  • Reservations can be converted to a rental online or in the office.
Indoor Storage

Indoor Storage

Located inside a single or multi-story building, these indoor units provide two layers of protection. They keep your items safe against the elements, while additional security features keep your items secure.

  • Example storage unit layout

    5' x 5' x 10'

    Interior Lower Level Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $54.95
    per month

    5' x 5' x 10'

    Interior Lower Level Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $54.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 5' x 11'

    Interior 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $69.95
    per month

    5' x 5' x 11'

    Interior 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $69.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    6' x 5' x 8'

    Interior 1st Floor Street Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $69.95
    per month

    6' x 5' x 8'

    Interior 1st Floor Street Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    $69.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 10' x 10'

    Interior Lower Level Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $79.95
    per month

    5' x 10' x 10'

    Interior Lower Level Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $79.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 8' x 7'

    Interior 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $89.95
    per month

    5' x 8' x 7'

    Interior 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $89.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 10' x 11'

    Interior 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $94.95
    per month

    5' x 10' x 11'

    Interior 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $94.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 15' x 10'

    Interior Lower Level Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $104.95
    per month

    5' x 15' x 10'

    Interior Lower Level Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $104.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    10' x 10' x 10'

    Interior Lower Level Street Level Heated
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $139.95
    per month

    10' x 10' x 10'

    Interior Lower Level Street Level Heated
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $139.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    10' x 10' x 11'

    Interior 1st Floor Street Level Heated
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $144.95
    per month

    10' x 10' x 11'

    Interior 1st Floor Street Level Heated
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $144.95
    per month

    Rent Now Edit
    Reserve Edit
Split Level Storage

Split Level Storage

Split-level storage units are located on one floor but divided into an upper and lower level. Upper level units may require stair access, while providing the same level of security and convenience as other storage units.

  • Example storage unit layout

    5' x 5' x 10'

    Split Level 1st Floor Upper Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $49.95
    per month

    5' x 5' x 10'

    Split Level 1st Floor Upper Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    $49.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 5' x 10'

    Split Level 1st Floor Upper Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $54.95
    per month

    5' x 5' x 10'

    Split Level 1st Floor Upper Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $54.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 5' x 10'

    Split Level 1st Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $59.95
    per month

    5' x 5' x 10'

    Split Level 1st Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $59.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 5' x 7'

    Split Level 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $69.95
    per month

    5' x 5' x 7'

    Split Level 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $69.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 5' x 8'

    Split Level 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $69.95
    per month

    5' x 5' x 8'

    Split Level 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $69.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 5' x 8'

    Split Level 2nd Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $69.95
    per month

    5' x 5' x 8'

    Split Level 2nd Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $69.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 8' x 10'

    Split Level 1st Floor Upper Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 8' x 10'

    Split Level 1st Floor Upper Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 8' x 8'

    Split Level 1st Floor Street Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 8' x 8'

    Split Level 1st Floor Street Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 7' x 8'

    Split Level 2nd Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 7' x 8'

    Split Level 2nd Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 10' x 10'

    Split Level 1st Floor Upper Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $74.95
    per month

    5' x 10' x 10'

    Split Level 1st Floor Upper Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 10' x 10'

    Split Level 1st Floor Upper Level No Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $74.95
    per month

    5' x 10' x 10'

    Split Level 1st Floor Upper Level No Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    6' x 5' x 7'

    Split Level 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    6' x 5' x 7'

    Split Level 2nd Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    5' x 5' x 8'

    Split Level 1st Floor Street Level Climate Bonus
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 5' x 8'

    Split Level 1st Floor Street Level Climate Bonus
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 8' x 10'

    Split Level 1st Floor Upper Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 8' x 10'

    Split Level 1st Floor Upper Level No Climate
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 5' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $74.95
    per month

    5' x 5' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    Miscellaneous Storage (up to 2 rooms)

    $74.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    5' x 8' x 10'

    Split Level 1st Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $79.95
    per month

    5' x 8' x 10'

    Split Level 1st Floor Upper Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $79.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 10' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $79.95
    per month

    5' x 10' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $79.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 10' x 8'

    Split Level 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $89.95
    per month

    5' x 10' x 8'

    Split Level 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $89.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 10' x 8'

    Split Level 1st Floor Street Level No Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $89.95
    per month

    5' x 10' x 8'

    Split Level 1st Floor Street Level No Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $89.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 8' x 8'

    Split Level 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $89.95
    per month

    5' x 8' x 8'

    Split Level 1st Floor Street Level Heated
    Miscellaneous Storage (up to 2 rooms)

    $89.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    5' x 10' x 7'

    Split Level 2nd Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $94.95
    per month

    5' x 10' x 7'

    Split Level 2nd Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $94.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 8' x 8'

    Split Level 1st Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    Example storage unit layout

    $94.95
    per month

    5' x 8' x 8'

    Split Level 1st Floor Street Level Climate
    Miscellaneous Storage (up to 2 rooms)

    $94.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    5' x 10' x 10'

    Split Level 1st Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $94.95
    per month

    5' x 10' x 10'

    Split Level 1st Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $94.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 10' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $99.95
    per month

    5' x 10' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $99.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 12' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $99.95
    per month

    5' x 12' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $99.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    5' x 10' x 8'

    Split Level 1st Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $104.95
    per month

    5' x 10' x 8'

    Split Level 1st Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $104.95
    per month

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 15' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $104.95
    per month

    5' x 15' x 8'

    Split Level 2nd Floor Upper Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $104.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    5' x 15' x 7'

    Split Level 2nd Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $109.95
    per month

    5' x 15' x 7'

    Split Level 2nd Floor Street Level Climate
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $109.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
    2 Units Left!
    Rent Now to Secure Your Room!
  • Example storage unit layout

    8' x 10' x 8'

    Split Level 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    Example storage unit layout

    $109.95
    per month

    8' x 10' x 8'

    Split Level 1st Floor Street Level Heated
    1-2 Bedroom Home (up to 1,200 sq. ft.)

    $109.95
    per month

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
  • Example storage unit layout

    10' x 10' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $129.95
    per month

    10' x 10' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $129.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    10' x 10' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $139.95
    per month

    10' x 10' x 7'

    Split Level 2nd Floor Street Level Climate ADA ADA
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $139.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
  • Example storage unit layout

    10' x 10' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $139.95
    per month

    10' x 10' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $139.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    10' x 11' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $144.95
    per month

    10' x 11' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $144.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    10' x 12' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $144.95
    per month

    10' x 12' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $144.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
  • Example storage unit layout

    5' x 25' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    Example storage unit layout

    $159.95
    per month

    5' x 25' x 8'

    Split Level 2nd Floor Upper Level Climate
    2-3 Bedroom Home (1,200 - 1,600 sq. ft.)

    $159.95
    per month

    • Free Lock with
      Rent Now

    Rent Now Edit
    Reserve Edit
    1 Unit Left!
    Rent Now to Secure Your Room!
  • Example storage unit layout

    10' x 15' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,600 - 2,000 sq. ft.)

    Example storage unit layout

    $189.95
    per month

    10' x 15' x 7'

    Split Level 2nd Floor Street Level Climate
    2-3 Bedroom Home (1,600 - 2,000 sq. ft.)

    $189.95
    per month

    Rent Now Edit
    Reserve Edit
    2 Units Left!
Storage Lockers

Storage Lockers

Storage lockers are generally reduced-height storage units. Located inside of a self-storage facility, these units provide the same security and convenience of traditional storage units.

  • 5' x 5' x 8'

    Lockers 1st Floor Upper Level No Climate
    Locker Storage

    Example storage unit layout

    $49.95
    per month

    5' x 5' x 8'

    Lockers 1st Floor Upper Level No Climate
    Locker Storage

    $49.95
    per month

    Rent Now Edit
    Reserve Edit

U-Box® Containers for Moving and Storage

We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.

Choose U-Haul as Your Storage Place in Vancouver, Washington, 98665

Conveniently located at 8250 NE Hwy 99, U-Haul Storage of Hazel Dell is one of U-Haul’s premier self-storage facilities. Offering a clean, dry and secure environment, this storage facility has no cost to reserve and offers a wide range of options for customers' storage needs.

Small, Medium or Large Units Available

This facility offers a unique variety of unit sizes to fit your needs. Need help choosing the right size? View our Self-Storage Size Guide for additional help.

Additional Amenities:

  • 24-Hour Access Available: Ask if 24-hour self-storage is available. Access your belongings when you need outside of standard access hours.
  • Climate Controlled Storage: This facility keeps temperatures between 65 to 85 degrees year-round depending on the system to protect your items against temperature and humidity.
  • Online Move-In / Rent Now: Want to skip the counter and move-in immediately? Pay your 1st month of rent and complete paperwork online to receive your access code and storage unit!

Storage Customer Reviews

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Jose S. | Overall Experience |
Rating:

I will always use uhaul. Great customer service. Great upper management. They go above and beyond. Thankyou.

Jolynda H. | First Impressions |
Rating:

Customer did not leave a comment.

Kim T. | Online Move In |
Rating:

I was not able to move in the day that I wanted to move in because my card did not work and then the next day I went to move in and they said they were closed at 8:00 and the gate closes at 10:00 and they said no that was wrong so I did not get to move in the second day the third day I did get to move in but I was told I owed them money and I was supposed to get a free month I don't know what happened I decided at that point I'm moving everything out because one it was on the second floor split level had to walk upstairs I am disabled cannot walk upstairs so I said forget it and moved out I am trying to get my money back for my month of insurance but I cannot figure out who to contact on that so I will be going to U-Haul tomorrow and asking them who to talk to.. just make sure you're not in a hurry because if you are it won't matter they are very short staffed and nobody knows what's going on in the buildings good luck.

sabrina h. | First Impressions |
Rating:

I never would have thought I'd be crying out of frustration at a U-Haul until yesterday. I spent 3 hours here moving a 5x8 trailer load into a storage unit. This location is severely understaffed, most employees are not trained in all departments, and the technology is slow. I arrived and rented a 5x5' unit, which went smoothly for the most part. When we got most of our stuff down to the unit, we realized it was going to be too small. I went back to the office to upgrade to a larger size, had to wait about 45 min for a staff member who was knowledgable enough to help me. The "only employee who knows storage" (their words) was outside filling propane tanks and a line of other customers were assisted inside while I waited for her. Finally, another employee came and helped upgrade us into another unit. Great, ran back to the storage facility to help my partner move our stuff down the hall to that new unit. Only problem, the new unit was actually already taken by someone else. I went to the intercom system and asked why they sent me to an already occupied unit. Someone said they'd be down "in a minute" to help. Twenty minutes goes by, haven't seen anyone. I call back again and asked if they had meant this other unit that had the same numbers, just in a different order. They said yes and they'd be down "in a minute" to get me a new key. A man came and brought me my third key of the day and told me "if you need help, just use the intercom, since you know how to use it now". Except this time, the key didn't work. I hadn't waited for the other two keys to activate but now this key needed "5 to 10 minutes" to activate. At this point, 2 hours into being at U-Haul, you'd think a manager could override the system, just let me inside and get me to the correct unit? I've been waiting around all day, every time I asked for help someone was going to be "right there" or "in a minute". It was never that quick. My experience here was surprisingly poor. Some of the employees are nice but it doesn't make up for lack of training and staff. I believe that the employees mean well, but they do not have a great understanding of how to prioritize customers, or are too busy, I'm not sure. My issue could have been resolved in 5 minutes if the sole employee with storage knowledge came inside and helped me. I understand there were people waiting to get propane tanks filled, but my issue could have been resolved quickly with her help. Getting through a whole line of new customers, while I was waiting inside for help, does not make sense to me. I would prioritize fixing the issue with the customer that was here first. I would not be leaving this review if things had gone that way. No hard feelings, I think it's a difficult time for everyone, I am just disappointed in my experience here. Thank you for your time.

sandra b. | First Impressions |
Rating:

I needed to move my storage unit to a spot that was more accessible and it was no hassle at all. I believe the person that helped was Kaylen Andrews or something close to that. She about 5'6 with long blonde hair. She listened to all my concerns and made sure I was completely taken care of. On top of that she remained very kind during our conversation. To say the least, she was a delight to work with. Thank you for your exceptional customer service!

ANNA MARIE R. | Overall Experience |
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Customer did not leave a comment.

Belinda J. | First Impressions |
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Customer did not leave a comment.

JUDY D. | First Impressions |
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I was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant

Atom S. | Online Move In |
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I got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn’t registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.

Lisa A. | First Impressions |
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My move in was not a good experience. The staff was amazing and helpful but my key card did not work and the system was not communicating so there was not any way to fix it. This card issue created major difficulty because we had hired movers to help us. They were paid by the hour and had to wait for other movers at the facility to let us in. Luckily someone else was moving in so they would help us by using their key card. The staff said it would work in about 15 minutes, but it didn't. I used the intercom at 15 minutes and they said to give it more time. At 30 minutes I tried to call them again and it was not answered. Finally, after an hour I tried again and they answered and although my key card still didn't work they were able to set the doors so that they would open when we walked up to it. The staff was incredibly patient and helpful. It was insanely busy in the store and they handled the tech issues well.

mark M. | Overall Experience |
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Customer did not leave a comment.

Jonathan G. | Overall Experience |
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I always got exactly what I needed, when I needed it, with lots of helpful assistance throughout

DAVE J. | First Impressions |
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Customer did not leave a comment.

Annette K. | First Impressions |
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Very friendly staff and an enjoyable experience.

Pat W. | Overall Experience |
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Thanks to the security fellow who assisted me with locking up my space. I left the lock positioned in the open position and he called me to alert me to come and re-lock the storage area. I think that was a kind and practical gesture.

Catlin R. | First Impressions |
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Thank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.

Natalya H. | First Impressions |
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Customer did not leave a comment.

Bradley S. | Overall Experience |
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Customer did not leave a comment.

Theresa T. | First Impressions |
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Friendly staff, good service and everyone was quick to help..

Dave L. | First Impressions |
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Customer did not leave a comment.

jennifer s. | Overall Experience |
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Key card never worked. Had to makemultiple trips to the iffice while the movers were on theclock waiting. Then despite the employees best efforts to get the door to stay open the doir would shut lockung us out. Spent over an hour dealing with uhaul issues. This cost me an extra 50 dollars in movers fee. The employees were great with great attitudes but the technical difficulties and added expense made the experience bad.

Brett B. | Overall Experience |
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Customer did not leave a comment.

Franklin N. | First Impressions |
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The staff here was very understanding, helpful, And friendly.

GALE F. | Overall Experience |
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Every interaction with the staff was friendly, respectful, helpful, and accommodating. I always felt safe and knew my property was secure and protected at all times!

Edward B. | First Impressions |
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Customer did not leave a comment.

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