Customer Reviews for U-Haul Storage of Hazel Dell

3719 reviews

8250 NE Hwy 99   Vancouver, WA 98665
(Exit 4 off I-5)

(360) 574-1234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 574-1234

8250 NE Hwy 99
Vancouver, WA 98665
(Exit 4 off I-5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

timothy b.  |  First Impressions 
Rating:
5.0

I especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!

Dianna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MERVIN C. 
Rating:
5.0

I own a home staging business and will be renting quite frequently. So thankful I have this location close by with such great, friendly service!

Jennifer B. 
Rating:
5.0

Matt and his team were very helpful for my families moving needs. They had all the moving supplies needed to make my move effortless. The 20 foot truck I used was the perfect size and very clean. It's been awhile since I last rented a truck from uhaul but, liked the new rental system they have put into place. Was one less thing to worry about on the move on how easy it was. Thanks Matt and team.

Matthew J. 
Rating:
3.0

Customer did not leave a comment.

Gene N. 
Rating:
5.0

Hand sanitizer and sanitation whipes, for clients to use,, since we live in a pandemic

GARY E. 
Rating:
5.0

Customer did not leave a comment.

Kaci V. 
Rating:
5.0

Great customer service

Janet S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

TIMM S. 
Rating:
5.0

Send one of these guys to teach your staff at the San Francisco location about how to act like a friendly empathetic human being.

SHABBIR B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

I could not be more happy with the whole process in renting the truck I needed to take care of my needs. The staff from start to finish were WONDERFUL!!! THANK YOU SO MUCH

SUSAN B. 
Rating:
5.0

Cole did an amazing job with the return. Very professional, kind and understanding! Thank you Cole.

Elizabeth L. 
Rating:
3.0

The main guy was awesome

Jason L. 
Rating:
4.0

Check in process to look at a tiny picture to determine if there is previous damage is RIDICULOUS! You can barely see a thing on a small picture on a cell phone... this should be done in office or you should use a large IPAD like they do at Enterprise rent-a -car. Then you expect someone to pay for damage that they couldn't see to begin with... ???

Alycia S. 
Rating:
5.0

Easy pick up and drop off experience. Staff at this location was personable and efficient. Will rent from this location in the future!

JOE Y. 
Rating:
5.0

They are very friendly and nice costumer service!

ANTONIO S. 
Rating:
3.0

I called to let them know I was going to be there at 5:30 to pickup the rental instead of 4:00. They cancelled my van but luckily still had it when I got there at 5:30.

KIRK P. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
4.0

Customer did not leave a comment.

VICKIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

You don't have to be masked Nazis. There aren't that many people in the store. Maintaining social distancing is not a problem.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

KENNITH S. 
Rating:
5.0

Arturo was wonderful and there is nothing you could do to improve our experience. I would recommend this location to anyone! Excellent service!!!

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN H. 
Rating:
5.0

This U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver

jeff s.  |  First Impressions 
Rating:
5.0

The entire experience went smoothly and the cost was spot on. Thank you.

Jonathan I. 
Rating:
5.0

The stair up to the unit were a surprise for a newer building. But, it all worked out.

Eric S.  |  Overall Experience 
Rating:
5.0

I don't think anything can be improved upon. It's always a smooth transaction when I rent from this location. Always pleasant! Thank you!

THERESE' A. 
Rating:
5.0

Easy, fast quick. Clear communication by desk representative. Excellent service and communication by representatives both times I called to reserve a truck and validate reservation.

EVANGELINE CHRIS C. 
Rating:
5.0

They were prompt and professional.

Darlene J. 
Rating:
5.0

Tobias Vaughn was very help full. He was able to change my drop off location for both truck and tow dolly witch were two separate transactions thanks to the Bakersfield location. He also was a first hand witness to the damage my vehicle took due to the improper hook up of the tow dolly witch was done in Bakersfield.

David Z. 
Rating:
5.0

The young woman who helped me was awesome.

DARIN M. 
Rating:
4.0

Customer did not leave a comment.

MERLE P. 
Rating:
5.0

Alyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.

Frederick E.  |  First Impressions 
Rating:
5.0

Always a positive experience with this store in Vancouver

Ingo J. 
Rating:
5.0

Everything was great , the only issue was someone forgot to tighten the hutch knob as the trailer pooped off on 7&th. We blocked traffic and had a heck of a time getting it back on with the two of us With help from a passer by we got it on finally . We dropped of off this at and had hoped for a few bucks off the bill for the slight mishap Ty Vickie

MARK J. 
Rating:
4.0

Check out took a little longer than anticipated probably because it was the last Saturday of the month. The staff were great, friendly, knowledgeable and helpful.

Jay E. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
4.0

Customer did not leave a comment.

AMY H. 
Rating:
4.0

Very kind and courteous employees

MARK L V. 
Rating:
5.0

The sales associates were great very helpful and fast

David R. 
Rating:
5.0

My first reservation failed because the person before me extended his use at the last minute. No fault of the Uhaul location. I received the notification 10 minutes before my pick up time. I assume they were busy or the person before me didn't notify them until 10 minutes before I was to pick up the trailer.

EUGENE W. 
Rating:
1.0

I brought it back just a hair under on the gas gauge…. I was charged for 6 gallons of gas at $5 a gallon and a $30 charge to fill it ….bullshit charges and will never use uhaul again unless I get those charges back.

MARCUS E. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B. 
Rating:
3.0

The truck had a wet dog smell.

ADAM S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
5.0

Very friendly and helpful staff. You could eat off the clean floors!

Mark F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBETTE M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Very satisfied.

Lourdes R. 
Rating:
5.0

I enjoy the staff very much. Everything was upfront and consistent. They helped with the trailer and everything. Super fast in and out. I would definitely come back to this location.

TRAEVON F. 
Rating:
5.0

Make it rain

V R. 
Rating:
4.0

Customer did not leave a comment.

d kirt S. 
Rating:
5.0

One of the hooks on the safety chains was a little too tight to easily hook onto my Honda Ridgeline. Alyssa was great in trying to figure out a solution. In the future, you might want to have different sized hooks that can be attached to the safety chain with a quick link to quickly swap them out if needed.

ROGER N. 
Rating:
3.0

Card reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.

VICKIE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

They estimated my payment to be about $79 and I had to pay over $200 even after bringing the truck back 16 hours earlier.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd C. 
Rating:
5.0

Customer did not leave a comment.

Jay G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

COLE NATHANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O.  |  Overall Experience 
Rating:
2.0

Pods not picked up until three days after agreed upon date. So-called "moving my help" was two young kids who were not experienced movers. Two pieces of furniture were damaged in including my custom made dining room table that was obviously damaged when loading but they said nothing about it! But perhaps the worst part of dealing with Uhaul is the 800 number that never gets answered.

George S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASONTROY B. 
Rating:
5.0

Alex, the warehouse guy was friendly and went out of his way to help.

William T. 
Rating:
4.0

Much better experience this time than a month ago when they double charged me for the rental. On a side note, I see that the young man who tried to scam me at this location last summer is still working here.

Anne H. 
Rating:
2.0

I set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next month. When I went to move out there were five people behind the desk, only one of whom was occupied on the phone, who couldn't be bothered to help me. The policy of not pro-rating after move out is also pretty bizarre. It's too bad that U-Haul is a monopoly without much competition. Matt was responsive and did a good job, but this is just a bad company.

Sydney S.  |  Overall Experience 
Rating:
4.0

There were some issues with the mirrors and lots of glass on the ramp. Also, when returning truck with more gas than left with, there should be a credit for the customer. Where is the deal? Also, what happened to teacher's discount? Moving is stressful.

VICTORIA E. 
Rating:
1.0

Notify customer when trailer available. Aid customer in finding trailer when not available at your location, not just say "Not our responsibility" After all I reserved a week ahead of time. Treat customer as though he is appreciated not just someone to blow off.

JACK C. 
Rating:
4.0

Vancouver office worked well. However, the receiving end (Campbell) was very confused rel to timing, interacting with unloaders, and general communication. It got sorted out in the end, but there was a lot of confusion at the Campbell office.

Robin M. 
Rating:
5.0

Speedy service. Friendly staff.

MARY K. 
Rating:
5.0

Thx for everything

Gerald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melanie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE RAE A. 
Rating:
5.0

Very courteous and helpful employee made picking up the rental truck very fast and easy.

DANIEL FOSTER C. 
Rating:
2.0

Have your trailers in good working order. I had reserved a 5x8 trailer for two days. The trailer assigned to me had a roll up door that was jammed in the up position. The back up 5x8 was in for trailer light repairs. I was given a 4x8 instead.

Steven T. 
Rating:
3.0

Facilities are good, but seemed there were persons loitering around who weren't dealing with a storage area.

Julie E.  |  First Impressions 
Rating:
4.0

Difficult to maneuver space was tight.

David R. 
Rating:
5.0

Absolute pleasure of an experience my technician was Noah and he was top notch and outstanding

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

COLIN G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

LAUREN H. 
Rating:
5.0

Customer did not leave a comment.

BRADEN DALE P. 
Rating:
5.0

Customer did not leave a comment.

LUWANA W. 
Rating:
5.0

Thank you!

Brandi J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Thank you Cole. Very well managed operation !

EDWARDFRANKIE D. 
Rating:
5.0

Cole is always very helpful and has excellent customer service skills.

ZACHARY TODD J. 
Rating:
5.0

Front counter was very helpful.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

I rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn’t have rented from them. Misrepresenting

Suzanne D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Person that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍

richard p.  |  First Impressions 
Rating:
5.0

Great customer service!

TODD K. 
Rating:
5.0

Na

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Nothing, the customer service was excellent

ANITA R. 
Rating:
5.0

Customer did not leave a comment.

Elliott N. 
Rating:
5.0

Customer did not leave a comment.

Marie R. 
Rating:
5.0

The attendant who assisted me was Isaiah. He was AWESOME!! Very helpful, courteous and knowledgeable. Got me into a truck and out of there in 15 minutes!. Most EXCELLENT EXPERIENCE!!

JASON C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA LEE F. 
Rating:
5.0

Customer did not leave a comment.

PIYUSH A. 
Rating:
5.0

Nothing

CHRISTIAN D. 
Rating:
3.0

We dropped it after hours, so I really have no opinion

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

Krysta W. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Just continue to have enough help to take care of all the customers. This location seemed to have enough staff. Great job!

BOBETTE M. 
Rating:
5.0

Customer did not leave a comment.

Angelica P. 
Rating:
5.0

Everything was great. Keep up the good work.

LILITH N. 
Rating:
5.0

Customer did not leave a comment.

COURTNEE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph f.  |  First Impressions 
Rating:
5.0

Just make sure you double check your check out paperwork... the clerk accidentally moved out the unit next to mine, had to have it fixed since my units were still active. BUT super clean facility, super helpful, felt very safe with security. would recommend to anyone. go to hazel dell storage :)

melissa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F.  |  First Impressions 
Rating:
5.0

This location is the best. Helpful, friendly staff, quick service and decent prices make for a very satisfying experience.

THOMAS H.  |  Overall Experience 
Rating:
5.0

A great experience.

Janis M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B.  |  First Impressions 
Rating:
5.0

The customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!

Teresa C.  |  First Impressions 
Rating:
5.0

Everyone very helpful.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherrie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca c.  |  First Impressions 
Rating:
4.0

The man that helped me was very helpful and courteous.

Joann N.  |  First Impressions 
Rating:
5.0

Great experience. Thank you

Angela Susan P.  |  Overall Experience 
Rating:
5.0

Young professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Thank you!

daron k.  |  First Impressions 
Rating:
3.0

Like most Uhaul facilities there was a lot of waiting in line. Understaffed….

Jim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD LEE S.  |  First Impressions 
Rating:
5.0

I rented a 5 10 10 but we saw I knew it was to small. I went back and was able get bigger one.

Elizabeth O.  |  First Impressions 
Rating:
4.0

All is good.

steven c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny R.  |  Overall Experience 
Rating:
5.0

I cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it

douglas V.  |  First Impressions 
Rating:
5.0

I was very impressed with the staff and how helpful they were

kori r.  |  Overall Experience 
Rating:
5.0

I was pretty picky about which unit I wanted to use. Arturo answered all my questions and helped me look at a few to find one that satisfied me. I imagine it could have been a frustrating experience for Arturo, but he never became frustrated with me and was extremely helpful. I was very pleased with the service and was especially pleased with how much Arturo helped me solve my problems. Thanks!

Joshua C.  |  First Impressions 
Rating:
5.0

The staff were universally helpful and pleasant to deal with.

diana r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

The day I came in, I was having a really bad day and they made me feel comfortable and was very helpful!!

KHRISTINA MARIE G.  |  Overall Experience 
Rating:
2.0

Who would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.

Keith W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tyler e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristi G.  |  First Impressions 
Rating:
5.0

Great customer service. Kind and polite

Jackie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA A.  |  First Impressions 
Rating:
5.0

The homeless people where all over made us nervous to walk away leave our stuff unattended while loading and unloading

Amy A.  |  Overall Experience 
Rating:
5.0

Everyone one is so kind and helpful. 😇

Kristene P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale S.  |  Overall Experience 
Rating:
1.0

called up to rent a storage unit for a 5' wide habitat that I got from work as well as a 1500 sq foot home and we went through 3 units (Not one time did they check the doors for proper access for me) assured me that each one that the habitat that I got would " FIT JUST FINE" so I unloaded the stupid thing trusting them at their word that it would fit ... it did not I was less than impressed, and due to the problems with the rental unit I had to leave the Habitat in the back of one of the rental box trucks (of which I was assured that I would only be charged one day because of all the hassles) I got charged for the full time (not just one day) and they never bothered to cancel my storage unit that I obviously would NOT be using since I couldn't get anything through the doors ... NOT HAPPY with this location at all ... will not now and will never rent from this location again.

Kellie V.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and the storage was clean

Jerry C.  |  Overall Experience 
Rating:
3.0

I love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could

Nichole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  Overall Experience 
Rating:
5.0

I was not real clear on the double locations to scan at the entry to the storage building. All else including the staff were great.

Jim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY EUGENE H.  |  First Impressions 
Rating:
1.0

This is the worst uhaul facility I have ever experienced. Phones are rarely answered, you get the worst service from this place. Employees are rude. I rented a $19.95 truck, for a day only to find out it was for only 12 hours and the employee who rented it to me failed to tell me it had to be back by 8am the next morning and when I turned in the truck after I filled the gas tank which was not full to begin with, but the vehicle is parked on a slant so it appears the tank is full when it is not. Next week I will try and close my last storage unit with Uhaul and never use their services again.

Alan K.  |  Overall Experience 
Rating:
4.0

These guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location

MARINA C.  |  First Impressions 
Rating:
3.0

My access was to be until 10 pm. I had moved quite a ways away and was trying to move out. I came in on a Sunday right at office closing (5pm) and my card wouldn’t let me get in. I went to the office and the girl was rude saying they’re closed and brushed me off. I said I have access until 10pm, even says so on my app. She just repeated “we’re closed” I went BSCK to the storage facility as 2 employees were walking away, I asked for assistance and they flat out ignored me. Turned around and looked, then kept walking away. Luckily another guy came. He spoke with me a moment, looked at my app to see the time I had access, and fixed it from his phone. No one else even tried or gave me the time of day.

Angela S.  |  Overall Experience 
Rating:
5.0

I just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  First Impressions 
Rating:
5.0

You have my last name is wrong, you have it as “Sokberk and it actually Solberg.

Cynthia S.  |  First Impressions 
Rating:
1.0

I was told the storage unit would hold a 1 bedroom apartment so I gave up another unit someplace for this one. That was a lie.! I could not fit it all in the unit and it was the WORST experience I have had and would never recommend this to anyone. I was told my only option was to rent another unit... after what I was told was a lie.

TRACIE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori H.  |  Overall Experience 
Rating:
3.0

Impossible to call location office. Check in and out is annoying and does not help the security. Random people were in and out often without sliding a card. Northwest Self Storage is cheaper, more friendly and had better access and customer availability when calling the office. Also, was a climate controlled facility.

Kyra W.  |  Overall Experience 
Rating:
4.0

Very Helpful with all my questions

Albert L.  |  First Impressions 
Rating:
5.0

Very good customer service. Nice place Clean

Joseph R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessika f.  |  Overall Experience 
Rating:
5.0

We truly had a great experience. We've used this location in the past for truck rentals and then our storage unit but times made it to where funds needed to saved and so we have had to squeeze stuff here at home but in the future I know where to go if we need storage again. Always had good experiences (staff is so friendly and helpful!) and will return again, if needed. Thank you!

Kim T.  |  Overall Experience 
Rating:
5.0

Matt, the GM, was extremely helpful in resolving an issue. Awesome team of guys!

Johnathan R.  |  Overall Experience 
Rating:
5.0

I'm so glad we discovered that you have a storage component as well as uhaul rentals. We will definitely be using your company for our storage needs in the future!

sara l.  |  Overall Experience 
Rating:
5.0

All the staff was very knowledgeable and helpful with our move.

jessika f.  |  First Impressions 
Rating:
3.0

The staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.

Shiela D.  |  First Impressions 
Rating:
4.0

I was given help whenever I needed it. They were willing to work with me whenever I had any issues.

sandra b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn O.  |  Overall Experience 
Rating:
5.0

yes. everyone was curtious, helpful.

Joyce S.  |  Overall Experience 
Rating:
1.0

The very first day in their parking lot I got a flat tire because there was a CRACK PIPE and it popped my tire-on hand manager was not helpful AT ALL. I asked her to input automatic payments so I didn’t have to think about the bill-she did not and I got a $20 late fee I didn’t even know about. I went in around Early December and my container was locked and I couldn’t access the building-had to walk to the office three different times and the boy there was not helpful-rude and when he finally went to unlock my storage after I had to walk back a fourth time he then apologized to my male friend who was there to help me unload AND NOT TO ME who’s name is on the storage, I used my card to pay and HE SPOKE TO THE MALE FRIEND LIKE HE RENTED THE LOCKER. Apologized to HIM for wasting HIS time-and not to I who had to walk back and fourth and deal with this bulls$!t. 0/10 I didn’t have a pleasant experience any time I went to this facility. And after I paid my late fee, the very next day I got a letter that said you’d waive the fee. I am so upset, still, half a month later.

Ariel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis M.  |  First Impressions 
Rating:
3.0

The storage area was filled with stuff that people did not want and there was people sitting in furniture in the main entrance, I did not feel safe. The hours of access are not user friendly.

coreen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laurie e.  |  Overall Experience 
Rating:
3.0

I chose this site due to its closeness to the freeway (when I moved to Vancouver). The service I received greatly depended on who I talked to (either on the phone or in person). I had used U-Haul Storage before in another city and had great experiences there, so I thought that it would be similar here, but I was mistaken. I realize that the staff were more than likely overwhelmed with a lot of customers, but a little bit of niceness would have helped a lot. The covid measures put into place just made it more awkward....where do you stand, and where do you move?

Peggy N.  |  Overall Experience 
Rating:
3.0

There was glass in the parking lot and my tire got popped. I have pictures, I am very unhappy about this. The guy who helped me to my storage was nice, the woman was not helpful and I am very dissatisfied with her service. At this point I would not recommend this storage facility to a friend.

Ariel D.  |  First Impressions 
Rating:
5.0

I will always use uhaul. Great customer service. Great upper management. They go above and beyond. Thankyou.

Jose S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolynda H.  |  First Impressions 
Rating:
2.0

I was not able to move in the day that I wanted to move in because my card did not work and then the next day I went to move in and they said they were closed at 8:00 and the gate closes at 10:00 and they said no that was wrong so I did not get to move in the second day the third day I did get to move in but I was told I owed them money and I was supposed to get a free month I don't know what happened I decided at that point I'm moving everything out because one it was on the second floor split level had to walk upstairs I am disabled cannot walk upstairs so I said forget it and moved out I am trying to get my money back for my month of insurance but I cannot figure out who to contact on that so I will be going to U-Haul tomorrow and asking them who to talk to.. just make sure you're not in a hurry because if you are it won't matter they are very short staffed and nobody knows what's going on in the buildings good luck.

Kim T.  |  Online Move In 
Rating:
1.0

I never would have thought I'd be crying out of frustration at a U-Haul until yesterday. I spent 3 hours here moving a 5x8 trailer load into a storage unit. This location is severely understaffed, most employees are not trained in all departments, and the technology is slow. I arrived and rented a 5x5' unit, which went smoothly for the most part. When we got most of our stuff down to the unit, we realized it was going to be too small. I went back to the office to upgrade to a larger size, had to wait about 45 min for a staff member who was knowledgable enough to help me. The "only employee who knows storage" (their words) was outside filling propane tanks and a line of other customers were assisted inside while I waited for her. Finally, another employee came and helped upgrade us into another unit. Great, ran back to the storage facility to help my partner move our stuff down the hall to that new unit. Only problem, the new unit was actually already taken by someone else. I went to the intercom system and asked why they sent me to an already occupied unit. Someone said they'd be down "in a minute" to help. Twenty minutes goes by, haven't seen anyone. I call back again and asked if they had meant this other unit that had the same numbers, just in a different order. They said yes and they'd be down "in a minute" to get me a new key. A man came and brought me my third key of the day and told me "if you need help, just use the intercom, since you know how to use it now". Except this time, the key didn't work. I hadn't waited for the other two keys to activate but now this key needed "5 to 10 minutes" to activate. At this point, 2 hours into being at U-Haul, you'd think a manager could override the system, just let me inside and get me to the correct unit? I've been waiting around all day, every time I asked for help someone was going to be "right there" or "in a minute". It was never that quick. My experience here was surprisingly poor. Some of the employees are nice but it doesn't make up for lack of training and staff. I believe that the employees mean well, but they do not have a great understanding of how to prioritize customers, or are too busy, I'm not sure. My issue could have been resolved in 5 minutes if the sole employee with storage knowledge came inside and helped me. I understand there were people waiting to get propane tanks filled, but my issue could have been resolved quickly with her help. Getting through a whole line of new customers, while I was waiting inside for help, does not make sense to me. I would prioritize fixing the issue with the customer that was here first. I would not be leaving this review if things had gone that way. No hard feelings, I think it's a difficult time for everyone, I am just disappointed in my experience here. Thank you for your time.

sabrina h.  |  First Impressions 
Rating:
5.0

I needed to move my storage unit to a spot that was more accessible and it was no hassle at all. I believe the person that helped was Kaylen Andrews or something close to that. She about 5'6 with long blonde hair. She listened to all my concerns and made sure I was completely taken care of. On top of that she remained very kind during our conversation. To say the least, she was a delight to work with. Thank you for your exceptional customer service!

sandra b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANNA MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda J.  |  First Impressions 
Rating:
5.0

I was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant

JUDY D.  |  First Impressions 
Rating:
2.0

I got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn’t registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.

Atom S.  |  Online Move In 
Rating:
1.0

My move in was not a good experience. The staff was amazing and helpful but my key card did not work and the system was not communicating so there was not any way to fix it. This card issue created major difficulty because we had hired movers to help us. They were paid by the hour and had to wait for other movers at the facility to let us in. Luckily someone else was moving in so they would help us by using their key card. The staff said it would work in about 15 minutes, but it didn't. I used the intercom at 15 minutes and they said to give it more time. At 30 minutes I tried to call them again and it was not answered. Finally, after an hour I tried again and they answered and although my key card still didn't work they were able to set the doors so that they would open when we walked up to it. The staff was incredibly patient and helpful. It was insanely busy in the store and they handled the tech issues well.

Lisa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark M.  |  Overall Experience 
Rating:
5.0

I always got exactly what I needed, when I needed it, with lots of helpful assistance throughout

Jonathan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE J.  |  First Impressions 
Rating:
5.0

Very friendly staff and an enjoyable experience.

Annette K.  |  First Impressions 
Rating:
5.0

Thanks to the security fellow who assisted me with locking up my space. I left the lock positioned in the open position and he called me to alert me to come and re-lock the storage area. I think that was a kind and practical gesture.

Pat W.  |  Overall Experience 
Rating:
4.0

Thank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.

Catlin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley S.  |  Overall Experience 
Rating:
5.0

Friendly staff, good service and everyone was quick to help..

Theresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
2.0

Key card never worked. Had to makemultiple trips to the iffice while the movers were on theclock waiting. Then despite the employees best efforts to get the door to stay open the doir would shut lockung us out. Spent over an hour dealing with uhaul issues. This cost me an extra 50 dollars in movers fee. The employees were great with great attitudes but the technical difficulties and added expense made the experience bad.

jennifer s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett B.  |  Overall Experience 
Rating:
5.0

The staff here was very understanding, helpful, And friendly.

Franklin N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
5.0

Awesome equipment and facilities, great customer service!

Brett B.  |  First Impressions 
Rating:
5.0

Very efficient, even in the event of COVID-19.

laurie e.  |  First Impressions 
Rating:
5.0

Always good service :)

Kellie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin s.  |  First Impressions 
Rating:
5.0

Really amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.

Alexis C.  |  First Impressions 
Rating:
5.0

Nice and customer service was great.

Jose S.  |  First Impressions 
Rating:
5.0

The staff went out of their way to help my husband and I in our time of need...thank you!!!

Donald B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA L.  |  First Impressions 
Rating:
5.0

Great service and nice facility

William S.  |  First Impressions 
Rating:
5.0

Best Storage Facility Ever!!! 💪💯

Brayden M.  |  First Impressions 
Rating:
4.0

Help was great.

James M.  |  First Impressions 
Rating:
5.0

Matt was knowledgeable and professional and personable!

Philip J.  |  First Impressions 
Rating:
5.0

The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

Christopher M.  |  First Impressions 
Rating:
4.0

The staff was good to work with. Brandon is friendly and affable.

Sherri W.  |  First Impressions 
Rating:
5.0

Great crew

Kathryn O.  |  First Impressions 
Rating:
5.0

The whole process was very easy!

Kim T.  |  First Impressions 
Rating:
5.0

Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

RICHARD H.  |  First Impressions 
Rating:
5.0

Awesome staff... Friendly and very helpful💖

Clover S.  |  First Impressions 
Rating:
5.0

Great service

Dawn G.  |  First Impressions 
Rating:
5.0

I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

Kathy G.  |  First Impressions 
Rating:
5.0

Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

michelle s.  |  First Impressions 
Rating:
5.0

Great, friendly customer service!! Clean facility!

Jenny F.  |  First Impressions 
Rating:
5.0

Good job

Anthony E.  |  Reservation 
No reviews have been submitted for this location.

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