Customer Reviews for U-Haul Storage of Hillsboro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Hillsboro

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sandra L. on

Rating:

no complaints

Nikhil S. on

Rating:

EThis is the first time UHaul has disappointed me and I am quite shocked. We have rented four times from them in the past 6 months alone and they were really nice but yesterday they were unprofessional and unreasonable. When I booked the truck, the guy told me he had put in a 20 foot but I could get a 26 foot without problem. He did not want to change the reservation because it was nearing closing time but yesterday despite having 6 trucks available we were given the worst one that made noises and dragged and were asked to return it within 5 hours. Upon return we noticed the others were still there too so they simply wanted to make us suffer. After spending hundreds of dollars in materials and being a regular renter, I am very disappointed.

David G. on

Rating:

Customer did not leave a comment.

ray P. on

Rating:

Everyone was polite, professional, friendly and efficient. What more can one expect? Ray

Michael R. on

Rating:

Steve the manager and Harrison were excellent in checking in and out >

Xiomaris A. on

Rating:

Customer did not leave a comment.

Cheonghun L. on

Rating:

Everything was perfect.

joseph W. on

Rating:

Jared was outstanding and helpful. He would make a great neighbor!

Dennis F. on

Rating:

Nice clean and functional equipment. Fast & friendly service at check-in and return. I am pleased!

Tai D. on

Rating:

Great customer service especially the person that processed my return today

Darren B. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Steven Y. on

Rating:

Customer did not leave a comment.

Gerald F. on

Rating:

It was a pleasure doing business with this UHaul, and will use them again.

James R. on

Rating:

When somebody's pick up location is changed some kind of message before they arrive at the original location

Russel B. on

Rating:

Customer did not leave a comment.

Frederick G. on

Rating:

Customer did not leave a comment.

Jolene D. on

Rating:

I was rented a U Haul truck after trying to get a hitch to haul a tiny airstream. Even though the airstream could hook up electrically to the U haul, it didn't have the correct size ball so I ended up driving all the way to Seattle to pick up the Airstream to take it home to Hillsboro only to realize it wasn't going to work. I ended up just eating the U Haul rental costs, having to rent another vehicle in Seattle to bring the airstream home to Hillsboro only to need to return the truck from another rental company to Seattle. It was a mess.

steve J. on

Rating:

Customer service

Brad A. on

Rating:

Customer did not leave a comment.

Leora S. on

Rating:

Customer did not leave a comment.

Keith F. on

Rating:

Great service, even know it was very busy the service was fast and professional

Alberto R. on

Rating:

Customer did not leave a comment.

janet H. on

Rating:

Had problems with the phone lines associate wasn't able to hear me I reported it to customer service

Jeffrey K. on

Rating:

Customer did not leave a comment.

Allen W. on

Rating:

Customer did not leave a comment.

michael S. on

Rating:

Customer did not leave a comment.

Christopher T. on

Rating:

Don’t advertise renting a truck for $20 then have loads of hidden fees that being the total to $90.

Tom L. on

Rating:

My rental was, as scheduled, dropped off in Sacramento California. Uhaul appears to be a very disorganized organization.

Anita B. on

Rating:

Great customer service! Thanks

Won Kuk S. on

Rating:

Customer did not leave a comment.

Debbie W. on

Rating:

Both employees at pickup and drop off were very friendly and helpful.

Kathy P. on

Rating:

Customer did not leave a comment.

Marta T. on

Rating:

Customer did not leave a comment.

Glen C. on

Rating:

Customer did not leave a comment.

Justin H. on

Rating:

Nothing. Harrison was friendly and helpful. The location had the equipment I needed. Check in/out was quick and efficient.

Jo D. on

Rating:

The truck was frozen shut when the representative handed me the keys even though there were at least 5 other trucks, exactly the same size parked next to it, that were not frozen. The inside had left over Styrofoam from the previous renter.

Teddie A. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

Superb Customer Service! I do think it would be good to ask before confirming keys if we need a demonstration with vehicle operation or if the customer is already comfortable, as I found new features. Other than that , highly recommend! Thank you U-Haul!

Julio M. on

Rating:

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

patrick H. on

Rating:

Customer did not leave a comment.

Harvey B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Hassle free and cost effective.

Elizabeth D. on

Rating:

The staff was super helpful.

M S. on

Rating:

Staff were great! I hired Beaver Movers through you....absolutely the best!!! Thank you for assisting my move.

Gary B. on

Rating:

Customer did not leave a comment.

Karen M. on

Rating:

All Good

Lloyd S. on

Rating:

Customer did not leave a comment.

Siddharth P. on

Rating:

Customer did not leave a comment.

PETER S. on

Rating:

Customer did not leave a comment.

Lester N. on

Rating:

The vehicle was hard to steer, the mirrors were hard to see out of, the rear view mirror was almost impossible to to use while backing up.

gary S. on

Rating:

Customer did not leave a comment.

Sachin B. on

Rating:

Customer did not leave a comment.

Tom D. on

Rating:

Customer did not leave a comment.

Shana N. on

Rating:

Customer did not leave a comment.

Theresa B. on

Rating:

Nice location. Easy in and parking for truck. Immediate help. Would recommend it and I will use it in the future.

John H. on

Rating:

Customer did not leave a comment.

Bruce L. on

Rating:

Need more people working returns in the evening. I needlessly waited 45 minutes because the staff was overloaded. They were great when they were able to help me. Just need more staff on hand.

Tom S. on

Rating:

The truck's steering was terribly "loose". It was difficult to keep the truck in the lane.

Chungkoo K. on

Rating:

Customer did not leave a comment.

Monsuru A. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Easy in and out, friendly staff. The 6 x 12 trailer when empty sure does a lot of swaying at highway speeds. I have other 8 ,12 and 30 foot trailers that don’t do that so it’s something with the design of that trailer.

Temba S. on

Rating:

Customer did not leave a comment.

Ismail T. on

Rating:

Customer did not leave a comment.

Christie H. on

Rating:

The wiper blades were worn out and didn't clear water off windshield very well. Inside of windshield was hazy and had not been cleaned for a long time. Center console drink holders had beverage stains in them. Driver seat vinyl was worn out and cracked,so that is why I said "No" to equipment question. The truck bed was clean and the appliance dolly we rented had great straps. Engine ran well and overall the 15' truck got the job done that we needed. The employees were very friendly, exceptional and efficiently explained the contract. We dealt with one employee in the morning and 2 others when we returned the truck in the evening and they all were good workers.

Thomas M. on

Rating:

ALL GOOD

avinash P. on

Rating:

Awsome service. Thanks for all your help and assistance.

Kaleoaloha C. on

Rating:

I’ve rented uhaul vehicles from different locations. This was the first time I rented from this location. They were nice and courtesy but most importantly this was the first vehicle I’ve rented the inside of the vehicle did not smell like smoke and it was very clean. Thank you Hillsboro Uhaul for exceptional service and a clean, smelling vehicle.

Dennis F. on

Rating:

Fast & friendly staff. Clean and functional equipment. A fair price. Everything I needed!

Angela G. on

Rating:

Everything was great! Stephen the GM at the Hillsboro Cornell RD location was great!! I have had a storage unit there for months and he was always so helpful!

Loren C. on

Rating:

Customer did not leave a comment.

CHRISTINE B. on

Rating:

Customer did not leave a comment.

Dave S. on

Rating:

Customer did not leave a comment.

Roy D. on

Rating:

Customer did not leave a comment.

TAI D. on

Rating:

Customer did not leave a comment.

Robbin M. on

Rating:

Very pleasant and knowledgeable lady got me in and out smoothly, quickly and efficiently ….. very pleased, thank you!

fred S. on

Rating:

When I rented a pick-up, a little instruction on the instrument panel would have been nice. Always ask " Are you familiar with this vehicle's instruments?

Julie H. on

Rating:

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Alyson C. on

Rating:

I reserved online 24 hours prior. When I went to pick up, I was not able to. When I went inside to figure out where the van was I had rented, they were like "oh yeah, we have to assign a vehicle to your reservation". So it took as long, if not longer to get my actual van. So not really feeling very well about the online reservation system, or perhaps the lack of paying attention to it by store employees. I was also charged differently from what I reserved online to what I was given when returning the van. I do not think I will rent from Uhaul again.

Jason A. on

Rating:

Always have what I'm looking for in stock and ready to rent. The only thing that could be better is if Uhaul carried coffee & creamer. There is always coffee ready to be made but, no creamer. Thank you to the Cornell crew. You guys are fast and efficient.

Han L. on

Rating:

Customer did not leave a comment.

Rebecca D. on

Rating:

There was poor customer greeting at our am arrival. The young man who was working was busy with a customer. The other man, who appeared to be a manager did not greet us or offer to help. The check our process was concerning. We were not able to go over damage to the truck, truck features or functions with anyone. A truck that was represented on the web site as having a ramp did not have one.

CHARLES T. on

Rating:

Have more employees available on weekends and especially holiday

Nickolas J. on

Rating:

Customer did not leave a comment.

Dave W. on

Rating:

Strong smell of onions inside the building?

Jorge C. on

Rating:

Customer did not leave a comment.

Donald H. on

Rating:

I drive a Honda Civic so I need U-Haul more than ever. They are there when I need them and always ready to help out.

Kristin A. on

Rating:

N/a

keith B. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Dimitrios A. on

Rating:

Very good customer service and very fast check-in and check-out

Mike B. on

Rating:

My only concern is it tight getting in and out on side of building where you take returns and uhauls are leaving

TAI D. on

Rating:

Customer did not leave a comment.

Jody C. on

Rating:

Customer did not leave a comment.

Michelle B. on

Rating:

Very clean storage and great staff! I will definitely recommend UHaul!

Nicholas L. on

Rating:

Customer did not leave a comment.

Michelle B. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Linda H. on

Rating:

Customer did not leave a comment.

Jose R. on

Rating:

I'm so happy to rent there

LESLIE C. on

Rating:

Customer did not leave a comment.

Kelli C. on

Rating:

I have rented here a few times and always had a great experience. Friendly people and very helpful.

RERELOLUWA F. on

Rating:

Customer did not leave a comment.

Linda H. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

This location is close to where I live and it's service and availability of equipment has been great. I've also rented storage space from them as well and it was reasonally priced, clean and easily accessed.

Julie S. on

Rating:

Very slow to get in and out the door. Parking is ridiculous. I had to park next door and walk over.l

Keri C. on

Rating:

Customer did not leave a comment.

Alyce C. on

Rating:

Customer service was excellent, but renting a van for 90 minutes the price was too much

Robert F. on

Rating:

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Melissa S. on

Rating:

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Shijil M. on

Rating:

Great

Whitney M. on

Rating:

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Gavin A. on

Rating:

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Walid O. on

Rating:

Great Staff

Amy W. on

Rating:

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

DANIEL A. on

Rating:

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

Denise B. on

Rating:

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

ROBERTA B. on

Rating:

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

Patrick S. on

Rating:

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

KIERON H. on

Rating:

Staff are very helpful and helpful

Ryan G. on

Rating:

Parking to get into my storage unit was difficult but otherwise a great facility

mary m. on

Rating:

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

William B. on

Rating:

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Rosemary R. on

Rating:

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Julia W. on

Rating:

Staff was great. I will definitely use you again thank you for all your help

Michael B. on

Rating:

Clean area inside and out employee's worked really hard to help me

Sam V. on

Rating:

Stupid mandatory comments required by a bad programmer.

Sam V. on

Rating:

Stupid mandatory comments required by a bad programmer.

Sam V. on

Rating:

Stupid mandatory comments required by a bad programmer.

NANCEY R. on

Rating:

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

STEPHEN S. on

Rating:

Very pleased.

christine b. on

Rating:

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

ROBERT R. on

Rating:

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

Regena T. on

Rating:

All the staff were knowledgeable, professional, personable and eager to help.

ROBERT R. on

Rating:

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

DOMINICK/DONNA G. on

Rating:

Everything worked out great and people were very helpful.

Toni w. on

Rating:

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

MARY D. on

Rating:

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

norma s. on

Rating:

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

SALLY S. on

Rating:

Best storage I have had and staff was always very helpful to me.

John D. on

Rating:

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Jennifer H. on

Rating:

Very happy with my experience here. Nice remodel of main office.

VICKIE G. on

Rating:

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

James S. on

Rating:

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

joel r. on

Rating:

Fantastic

Jesus E. on

Rating:

No comments

KIM A. on

Rating:

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.