The manager needs to work on his communication skills with his employees and customer. He was adamant his employee didn’t make a mistake and didn’t call me back to let me know the verdict and instead added on fees to spite me. I’ve already contacted U-Haul and filed a dispute report and will never use U-Haul again, this is absolutely pathetic.
ALEX LCustomer Reviews for U-Haul Storage of Hillsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very nice and helpful in answering any questions I had and the facility was very clean. Thank you all for the smooth experience!
DEONDRA L | First ImpressionsOnly thing to mention was there seemed ro be a bad rat problem in our unit. Thankfully no rats or nests when we moved our stuff out but TONS of droppings. Had to toss some peed on fabrics and boxes but all in all, not a huge loss
Alexandros V | Overall ExperienceThe staff was very busy and still made me feel important they were very professional!
CRAIG J | First ImpressionsMy unit was full of rodent droppings and urine, was not very happy to deal with that especially after having my unit price increased. Had to throw away a 6000 dollar sectional.
christapher g | Overall ExperienceThe storage csr yanked my friends unit's gate off after climbing up the side so the assistant manager told him to put the ladder he got back and the AM got the forklift and stood on the prongs of it to end up fixing nothing and stating to his subordinate to "delete that" after she filmed it. The general manager disputed and lost my unemployment case after firing me but leaving me re-hirable. I had a career I was forming and taking with me on my journey to college with my lady and baby boy in another state, he took that from me and that's okay, I am on a much better more promising path, but he heartlessly took my passion for my work and threw it away. Thank you.
Seth L | Overall ExperienceSubsequent experience with truck rental highly unfavorable. Likely to abandon U-Haul in favor of a professional company like Ryder or Penske. Personnel not interested in helping me solve my problem.
MARK M | First ImpressionsExcellent thank
Marco M | Overall ExperienceEasy check-in and out. Very friendly people!
LYNDA G | Overall ExperienceI've never been more satisfied than I was with this company, this year.!
Cory D | Overall ExperienceNever did this and they made a hard choice easy
Christopher R | First ImpressionsGood as it gets
Lloyd T | First ImpressionsDavid Vega and German were excellent people who help us in teaching how to use the U-Haul service renting cars, stores, and many more. Overall our experience storing has been great thanks those gentleman who know very well their duties and experience in customer services. Thank you! Thank you David, you worked with us like you was a friend!
HECTOR R | Overall ExperienceThe staff was extremely friendly and eager to please. Bob went out of his way to make this rental experience a pleasure.
Theresa D | First ImpressionsStaff is awesome, prices need to lower a tad bit
GUY D | First ImpressionsThe only thing about this facility that needs to be corrected is that they have so much stuff lying around that finding a parking spot is really hard.
Alfonso A | Overall ExperienceI had pay another company to throw out multiple items that I had stored at this facility due to rat feces. These items were stored to be resold and now I have had to pay to dispose of these items. I was also not offered any incentives (that benefited me) due to the forced move and damaged property. I had paid for three years and never missed a payment all to be told I have to move my stuff and only offered to move to another unit. I would not keep my items at another Uhaul again due to the damage of my personal items and lack of customer service with helping financially. I will not be recommending Uhaul to any of my friends, family, or clients.
Lacey P | Overall ExperienceGreat
DENISE R | Overall ExperienceRats Doug
Jefferson B | Overall ExperienceIt was an excellent storage facility with easy access, well maintained, and actually very convenient!
MARIA D | Overall ExperienceAn uncomplicated experience.
MARIA D | First ImpressionsYou made my move a lot easier. I appreciate your services including selling boxes & packing material, a U-Haul truck & temporary storage. Thank you!
Gloria M | Overall ExperienceThings needed to be explained about the check out. I am still going to need my account fixed after several calls.
DIXIE L | Overall ExperienceDreams
Seth L | First ImpressionsWas everything I needed
Gena B | Overall ExperienceAfter using your facility for 5yrs everyone has always been polite and helpful. When I did have an issue, it was taken care of in a timely fashion and to my satisfaction. Thank you, Stacy K
stacy k | Overall ExperienceThe online process was extremely easy. Unfortunately the unit I was given on line was occupied/locked out but the staff got me into another unit quickly and everything worked out.
Misty O | Online Move InThe staff at the Hillsboro U-Haul continue to make this facility a resource for the community.
Denise B | Overall ExperienceOverall I'd rate the facility 5 stars however there were several communication issues. Issues that led to me being over charged, which then led to long wait times on the phone and me ultimately driving 40 min to speak to someone in person. Most recently I made an arrangement to move out before being charged for another month. I moved out as planned and I still got charged. Despite my driving to make the arrangement in person 3 days prior. So it pains me to leave a poor rating but this plus the other issues with storage insurance cannot be overlooked. I talked with several reps to get the charge reversed they agreed to do so within 3 business days. It didn't get resolved so now I must dispute the charge with my cc company. 3yrs renting there was an infestation that was due to another customer storing foodin her unit, led to some considerable damage with furniture having to be discarded. Luckily the location manager made concessions to cover the insurance company's ineptitude. Uhaul needs better customer support.
bryant c | Overall ExperienceThe Manager and employees were very professional, down to earth and friendly. This facility and units are clean. I will forever use this Uhaul location for my moving needs.
Danielle R | Online Move InYou have bad communication
Fidel M | Overall ExperienceAm still owed for storage 1151 4month I was it was ad back in my account I sign for 12 mints august to august uhua owed me 4 months for this storerag
Fidel M | First ImpressionsOverall experience was fine although staff inside u-haul facility was not able to process my move out and I was charged an extra month. Bill was reversed however, without issue.
Stephanie M | Overall ExperienceWere told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.
KELLEN M | First ImpressionsUnable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money
Gavin L | Overall ExperienceThe latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.
Dave P | Overall ExperienceCould use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.
Dave P | First ImpressionsThe staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.
MARY G | Overall ExperienceThere was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.
merle r | Overall ExperienceVery helpful staff
John A | First ImpressionsSuch a great experience. Knowledgeable and helpful staff.
kaparah s | First ImpressionsHelpful and friendly staff.
Gabriel J | Overall ExperienceJacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!
MILDRED R | Overall ExperienceI had a very poor move out experience at this facility. First, I was notified 30 minutes prior to renting a truck at this facility that it would not be available. I had to drive 7 miles in the opposite direction to pick up the truck and then return to this facility to clean out my storage unit. This costed me time and money because of the extra mileage. Second, when I arrived at the facility, there were to trailers blocking access to my unit. When I asked an employee if he could help me move them, he refused at first. I explained that my truck would be blocking the alley and it would be very difficult to move large items out of the unit with those trailers in front. He then asked ME if I would be comfortable lifting and moving them. I told him I could attempt that if he was okay with the liability of me getting injured in the process. He finally agreed to walk out with a tool to move one trailer out of my way. Finally, and most importantly, we discovered our unit had been infested by rats. Some items shredded to pieces and feces and urine everywhere. We will have to have some pieces of furniture cleaned professionally due to health and safety concerns. We are planning a move to Colorado this summer and have decided that Uhaul is no longer a company we want to do business with due to repeating issues. I am hoping that you will take this review seriously and address the staff and cleanliness issues. Please know that your unit has costed us hundreds of dollars in damages.
Andrew D | Overall ExperienceThe owner and man who helped me was very nice and accommodating. He even backed my trailer and truck up for me.
Andrea B | First ImpressionsStorage unit door is broken
RONALD D | First ImpressionsShay was so helpful and went above and beyond for us. We will use again .
SPENCER G | Overall ExperienceI intended for my rental to be for a fewmonths but ended up being 9 years! L
JOELLEN J | Overall ExperienceIt was inconvenient to have trailers parked in front of my unit. Most of the time.
Angela a | Overall ExperienceThe location the access the size is just absolutely incredible makes such a difficult thing like moving easier.
Christina S | First ImpressionsShay at the Hillsboro Uhaul was extremely helpful. Went above and beyond for us and made the move very easy. We will be using this facility again.
SPENCER G | First ImpressionsClean and easy to get set up.
MARK M | First ImpressionsThe monthly fee is just too high
MICHAEL A | Overall ExperienceWe reserved a big truck for the same place as our unit, when we moved out, we had to drive 45 min away to pick up a truck, because at this facility they only had big trucks for in town, we needed one way. We did get $50 off. And was told I would get some money back when we moved out, then was told no Uhaul don't give money back, I would have waited for the end of the month, I feel I have been on time with auto pay, and now Uhaul gets money for me moving out... I don't think that is right
Lori P | Overall ExperienceIt is not right that funds are not returned to the customer if they empty the unit before the next payment is due. Had the unit for over 5 years and emptied 10 days before next payment was due and should have received back funds for unused days.
tina s | Overall ExperienceStaff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.
THOMAS C | First ImpressionsGreat, Helpful staff! Will highly recommend it. Do not go anywhere else for this kind of service, before you check these guys! AMAZING!
Milan R | Overall ExperienceDid not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service. Survey is badly flawed.
John C | First ImpressionsNice friendly staff, professional and knowledgeable.
Milan R | First ImpressionsThe manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it
NATALYA C | Overall ExperienceThe only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.
Christopher M | First ImpressionsJenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly. Jenni is an asset to your company and manages her store and trains her employees well. Dan Wilcox
Daniel W | Overall ExperienceAlways such a fantastical crew. Love going in here.
Sara R | Overall ExperienceAbove and Beyond. Love the crew.
Sara R | First ImpressionsFantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.
JOSEPH P | First ImpressionsUpon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.
tony j | First ImpressionsIf I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.
Max P | Overall ExperienceWhen opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left
Mmeighan H | Overall ExperienceToo expensive! Period.
ROSEANNE L | Overall ExperienceStill waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.
Cheryl B | First ImpressionsIt was a great facility and made a difference that the staff was so nice - even the “New kid “ Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!
teresa k | Overall ExperienceOnly thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.
Cameron C | First ImpressionsGreat Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!
Robb M | First ImpressionsVery helpful staff, clean facility, easy transactions
Paul M | Overall ExperienceThe person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn’t seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.
ELIZABETH S | First ImpressionsStaff was helpful and friendly. The storage unit was easily accessible and clean
Adrienne S | First ImpressionsThere wasn't a light in the 10×10 storage unit :(
Cynthia A | Overall ExperienceEven though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.
Kathy B | First ImpressionsExceptional service/facilities Cheers Jeffrey Baxter Onegoodcarpenter.com
Jeffrey B | Overall ExperienceThis is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.
ken b | Overall ExperienceHonestly? Staff is super nice and helpful!
Lissa A | Overall ExperienceHands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage
Camille E | Overall ExperienceThis storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.
Patti N | Overall ExperienceThis UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.
JOHN D | Overall ExperienceThe staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!
dale w | First ImpressionsGreat customer service at this location, always helpful. Would definitely recommend this facility
Arlene G | Overall ExperienceThank you!
Ashley D | Overall ExperienceJacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com
Jeffrey B | First ImpressionsI chose average instead of excellent due to the wait time in line and on the phone.
Naomi R | Overall ExperienceStaff were very friendly and helpful
Jennifer H | Online Move InWe worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.
Arlene G | First ImpressionsI was in several times during the week and all staff were friendly and helpful. The GM was great to work with.
Brandon L | First ImpressionsGreat service as always!!
JUSTIN A | First ImpressionsHonestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!
Lissa A | First ImpressionsThe staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.
Robert R | Overall ExperienceVery friendly, Jarrod went out his way to help me out.
landon M | First Impressionsno complaints
Sandra L | Overall ExperienceGreat customer service! Thanks
Anita B | First ImpressionsEverything was great, very helpful with my concerns. Just a lil pricey was the negative.
Julio M | Overall ExperienceThe staff was super helpful.
Elizabeth D | Overall ExperienceI had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.
Julie H | Overall ExperienceThe process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.
Robert R | First ImpressionsVery clean storage and great staff! I will definitely recommend UHaul!
Michelle B | Overall ExperienceEverything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.
Brian H | First ImpressionsStephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍
Robert F | Overall ExperienceAwesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!
Melissa S | Overall ExperienceGreat
Shijil M | First ImpressionsThe gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs
Whitney M | First ImpressionsWhen the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage
Gavin A | Overall ExperienceGreat Staff
walid o | First ImpressionsThe staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage
Amy W | Overall ExperienceAlways very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.
DANIEL A | Overall ExperienceThe floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!
Denise B | First ImpressionsThank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗
ROBERTA B | Overall Experiencethe staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!
Patrick S | Overall ExperienceStaff are very helpful and helpful
KIERON H | Overall ExperienceParking to get into my storage unit was difficult but otherwise a great facility
Ryan G | Overall ExperienceThanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary
mary m | Overall ExperienceAWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU
William B | Overall ExperienceStaff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.
Rosemary R | Overall ExperienceStaff was great. I will definitely use you again thank you for all your help
Julia W | Overall ExperienceClean area inside and out employee's worked really hard to help me
Michael B | Overall ExperienceStupid mandatory comments required by a bad programmer.
Sam V | Overall ExperienceStupid mandatory comments required by a bad programmer.
Sam V | Overall ExperienceStupid mandatory comments required by a bad programmer.
Sam V | Overall ExperienceAll my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil
NANCEY R | Overall ExperienceVery pleased.
STEPHEN S | Overall ExperienceTyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.
christine b | Overall ExperienceYour agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.
ROBERT R | Overall ExperienceAll the staff were knowledgeable, professional, personable and eager to help.
Regena T | Overall ExperienceBig mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.
ROBERT R | ReservationEverything worked out great and people were very helpful.
DOMINICK/DONNA G | Overall ExperienceWe sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.
Toni w | Overall ExperienceClean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.
MARY D | Overall ExperienceI fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.
norma s | Overall ExperienceBest storage I have had and staff was always very helpful to me.
SALLY S | Overall ExperienceRenting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.
JOHN D | Overall ExperienceVery happy with my experience here. Nice remodel of main office.
Jennifer H | Overall ExperiencePrices keep going up with no improvements that were noticeable until this last couple of weeks.
VICKIE G | Overall ExperienceAll was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out
James S | Overall ExperienceFantastic
joel r | Overall ExperienceNo comments
Jesus E | Overall ExperienceThe only issue was parking and driving to our unit. Not much room between the propane tank and the building.
KIM A | Overall Experience