Customer Reviews for U-Haul Storage of Hillsboro

7,929 reviews

2380 NE Cornell Rd   Hillsboro, OR 97123
(By The Hillsboro Airport)

(503) 640-4666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(503) 640-4666

2380 NE Cornell Rd
Hillsboro, OR 97123
(By The Hillsboro Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adrienne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

KEIKO W. 
Rating:
5.0

Customer did not leave a comment.

NESTOR J. 
Rating:
4.0

Customer did not leave a comment.

Brandon Z. 
Rating:
5.0

The staff was very friendly and helpful.

Timothy M. 
Rating:
5.0

Super like

MIKHAIL S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LEE G. 
Rating:
3.0

Serious communication issues for the blue haired lot attendant

Dave H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN ANNE N. 
Rating:
4.0

My only complaint is that I scheduled to pick up locally and closer to my home, then was notified this trailer was not available at this location and had to go farther to pick and drop off.

DONOVAN LANE D. 
Rating:
5.0

Jarod was amazing and very helpful great service

CANDACE C. 
Rating:
5.0

Good job keep it up

MANJU KIRAN S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JOHN JAMES A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

I had a bigger hitch ball so I bought a 2” ball at the dealer. I appreciate having them in stock and that the attendant replaced it for me

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Nathanael W. 
Rating:
3.0

Truck was confusing. We had no idea how to work the lights, both inside the cabin and inside the truck. Checking in after hours was confusing as I had no idea where to put the truck.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

COREY G. 
Rating:
5.0

Customer did not leave a comment.

Micki M. 
Rating:
4.0

Customer did not leave a comment.

NANCY ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

KANGWEI W. 
Rating:
5.0

Super helpful and quick quality work. I really appreciated the expertise, care and courtesy.

Shareen W. 
Rating:
5.0

Customer did not leave a comment.

MANUELITA CORTEZ G. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
3.0

Customer did not leave a comment.

AMANDA JOY T. 
Rating:
1.0

Customer did not leave a comment.

PDX C. 
Rating:
5.0

Customer did not leave a comment.

WARREN PERRY M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Maybe give 2 keys in case you lock yourself out. But overall it was great

ROCKY J. 
Rating:
2.0

I was extremely disappointed in my experience here. Things go wrong and I get that but it was with every contact I had with them. I was billed for a returned ubox. The boxes were not ready when promised even after I called and told them I would be there. She should not be in any type of management position.the assistant manager Jenny was very rude and condescending to me and my husband. She should not be in any type of management position. I will not recommend or use uhaul again.

DEEDEE T. 
Rating:
5.0

Great experience. One of the best improvements was the guide on how much gas to put in to bring it back to the beginning level. It used to anger me that U-Haul wouldn't just start off with a full tank, which resulted in them always getting some free gas from me. Now I feel like they're trying to be fair and honest. Makes ALL the difference in how I feel about them. Also, love the link they send to upload photos, etc. and the online check-in beforehand.

DANIEL F. 
Rating:
1.0

I ordered a 4x8 trailer and got a message saying they didn't have a 4x8 but would upgrade me to a 5x8 for free. I called back to confirm the location, date, and time of the trailer rental. Everything was confirmed and good to go as far as I was told. However, when I showed up Saturday morning to pick up the trailer, I was told they didn't have one and that I needed to go to Beaverton to get one despite having confirmed the reservation at Hillsboro. After calmly explaining the situation, I was told I could not get a trailer (even though I have a voicemail confirming my trailer reservation at Hillsboro). Due to scheduling that day, I couldn't go to Beaverton in hopes that they might have a trailer, which is exactly why I reserved the trailer for 7:00 am at the Hillsboro location. At this point, trying to problem solve, I asked for other options of trailers and was told there were none, but I could get a van (over $100 more than the trailer and not what I needed). I then asked for a discounted rate since it was not my fault the reservation got messed up. I was told I could get a van but with no discount. In essence; I had a confirmed reservation for a trailer but due to the trailer being unavailable and being in a time crunch was rudely pressured into spending over $100 more on a van. There was no apology, discount, or anything, and despite my patience with the employees, I was treated extremely poorly. In fact, while I was working things out with one employee, another one interrupted us (multiple times) with irrelevant information since she did not know the situation or details. The second employee seemed very on edge as if she was going through drug or cigarette withdrawals end kept rudely cutting myself or the other employee off. The service was inaccurate, stressful, rude, and a waste of over $100 being pressured into renting a van when I only needed a trailer.

DANIELLE LORRAIN H. 
Rating:
4.0

Customer did not leave a comment.

VIOLETA L. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN R. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Hello, The experience was great. The truck ran great but the needle for the gas level was a little under full. I would recommend toping off the gas tank once the truck returns since you can run the truck several miles before it goes below full. This in fact cheats the next customer. Thanks

CLAYTON JOHN MUR K. 
Rating:
3.0

Fix the app. Make the process more convenient. It was horrible when picking up and returning.

Arfan W. 
Rating:
2.0

Had an online order for picking up 10' truck. The quote was re-written at the location of pick up and $15 insurance was added. Additionally, mileage was overcharged as well.

DANIEL RAYMUND S. 
Rating:
5.0

The staff here are great - handling high volume rentals and endless lines of customers with expertise and grace.

MICHAEL THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MICHAEL C. 
Rating:
5.0

friendly and helpful staff

Ted S. 
Rating:
4.0

Customer did not leave a comment.

Frances N. 
Rating:
5.0

Keep doin what you do!!! Exelent service.

Kenny F. 
Rating:
3.0

Truck I rented had fifty windows, could hardly see out of them.

JAMES DALE H. 
Rating:
5.0

Jared is very helpful!

THERESA H. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
4.0

centrally located and convenient. With diversified customers, basic communication skills in delivering /explaining ( speak slower/ not in a rush momentum ) the message/ contract will help.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
4.0

Customer did not leave a comment.

NORBERTO F. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

The. Us timer service both when we picked up and returned were amazing, Thank you for making moving just a little easier!

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

DENIS A. 
Rating:
1.0

I would hire a new General Manager for the location.

BRIAN KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
3.0

Trailer running lights didn't work. Very dangerous when driving at night

JOHN DAVID S. 
Rating:
5.0

They did above and beyond!!!

DANIA YAZMIN B. 
Rating:
4.0

Have more customer service agents .

Philip T. 
Rating:
5.0

Great Truck and great service. Thanks for helping with our move!

THOMAS T. 
Rating:
5.0

Great staff

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Advertised rates are a joke. I had the truck for 2 hours and 25 miles and paid over $60. Stop telling people it's 19.99.

JOHN PAUL D. 
Rating:
4.0

👍🏼

JULIO CESAR N. 
Rating:
5.0

Customer did not leave a comment.

JAMES LAURENCE C. 
Rating:
5.0

The workers and manager were great! You can tell they are busy but gave the time to give customer service.

DONALD G. 
Rating:
4.0

The truck was pretty dirty. It hadn't been cleaned after the last customer.

Russell A. 
Rating:
4.0

Heavy customer demand & distraction delayed check-in to return truck.

JOHN MARK H. 
Rating:
2.0

I was unable to pickup through the mobile checkin and had to go inside to complete the checkin in doing so the price that I had reserved for online and had agreed to was not the price I ended up paying, I was charged more.

JEFF M. 
Rating:
5.0

I've used this location several times and have always had a good experience

Julie H. 
Rating:
1.0

Unfortunately, my experience with this Store, in Hillsboro, did not wend well. I felt I was abused and bullied by the store manager. When signing paper work I received instructions from the store manager where to park the moving truck, I was told to park it at a certain spot, but she never mentioned anything about a sign to avoid blocking the way to the back of the parking lot. I was supposed to bring the truck at or before 11 pm, I brought it back around 10:45 pm, it was dark, I did not see any sign about not blocking the driveway to the back of the park, I just follow the instructions to the letter as to where I was told to park it. However, I was charged $100 plus an additional day, even when I only followed instructions and brought it back 30-15 before deadline. I went back to the store the next Monday morning, I spoke to the lady working as store manager, same lady who gave me all instructions the Saturday when I signed for it. She was screaming at me at the top of her lungs, she was completely out of her place belittling me as a customer, I told her I was done with that discussion and decided to walked away from a bulling situation from her, she continued to scream extremely loudly all the way at me, until I walked out of the store, this was by far the most humiliating and the most bulling experience I had ever been through as a customer form a store manager. I cannot believe this person works as a store manager, what an unbelievable way to disregard the importance of a customer and his claim. I only followed instructions by the letter, she overcharged me for not seeing a sign at 10:30-10:45 at night, and the also charged me for one more day, per contract I was supposed to deliver this truck before 11pm, which I did, and all of this is beyond ridiculous. Furthermore, I have already spoken to an attorney, we are working on submitting a special letter to this store regarding this situation, they should receive it with in 5-10 business days. Sincerely, Joseph M Leon

Joseph L. 
Rating:
3.0

The in and out was kind of a pain.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Cameron C.  |  First Impressions 
Rating:
4.0

Office staff were friendly and new what they were doing.👍

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

I got double charged for my rental. Other than that, the staff was so friendly. I enjoyed trying to sort everything out with them. Thank you for the kindness!

Anamika A. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
4.0

Customer did not leave a comment.

Oliver P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Bigger parking lot 😄

John H. 
Rating:
5.0

Jared was awesome!!!

KYMBERLEE T. 
Rating:
5.0

Customer did not leave a comment.

BILLY E. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Friendly and kind the service was. Totally informed I was. I will always come to you for my rental needs! Thank you!

DONALD SCOTT B. 
Rating:
5.0

cleaning crew missed a few things in the cab a used face mask and a sock

Linda T. 
Rating:
4.0

Customer did not leave a comment.

Marshall P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
1.0

Too expensive! Period.

ROSEANNE L.  |  Overall Experience 
Rating:
5.0

Quick in and out, very nice people!!

KURT W. 
Rating:
5.0

The staff and personel were friendly, helpful and most kind. Not much to say to improve the experience. Thank you, U-Haul!!

KATHLEEN MARIE D. 
Rating:
5.0

The staff at the Hillsboro location were great. I was very appreciative of their positive attitudes and assistance. They were knowledgeable, empathetic and insightful regarding our trip and circumstances.

JIM S. 
Rating:
5.0

Nicole is the best! She helped me on the phone and when I came to pick up!

MEGAN J. 
Rating:
5.0

Customer did not leave a comment.

JACKLYN E. 
Rating:
3.0

There were only 4 furniture pads in the truck but was charged for 1/2 dozen. Got a 15' truck with over 137k miles, barely accelerates and gave 2.5 miles per gallon. So, better checks on rental items and better serviced vehicles.

MACHARA KRISHNA M. 
Rating:
1.0

Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.

Cheryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron C.  |  Overall Experience 
Rating:
4.0

It was a great facility and made a difference that the staff was so nice - even the “New kid “ Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!

teresa k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kauser P.  |  Overall Experience 
Rating:
4.0

Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.

Cameron C.  |  First Impressions 
Rating:
5.0

Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!

Robb M.  |  First Impressions 
Rating:
5.0

Very helpful staff, clean facility, easy transactions

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell V.  |  Overall Experience 
Rating:
2.0

The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn’t seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. The storage unit was easily accessible and clean

Adrienne S.  |  First Impressions 
Rating:
5.0

There wasn't a light in the 10×10 storage unit :(

Cynthia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jean B.  |  Overall Experience 
Rating:
4.0

Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.

Kathy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  First Impressions 
Rating:
5.0

Great Staff

Walid O.  |  First Impressions 
Rating:
4.0

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

Denise B.  |  First Impressions 
No reviews have been submitted for this location.

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