Customer Reviews for U-Haul Storage of Jackson

Rating:

2.0

The customer service was not good. We keep getting assigned rooms that had an additional lock(red). The lady did not have a pleasant attitude.

Rating:

2.0

The staff was not pleasant at all. I called in the morning to see if truck was there for afternoon pickup. (We had reserved at another location but got a call it wasn’t there and we had to go to this one.). The lady said it would be there by the time we were scheduled (at 3). I called back at 2:30 to verify before we drove the 20 minutes to that location. The lady (who turned out to be the manager) said “I TOLD you it was here this morning!”, in a very accusatory tone. When we got there, she acted put out to have to go get the truck for us.

Rating:

1.0

No employees on site for assistance. Store hours vary from what is posted on door and website. Storage unit is infested with rats.personal property was damaged from rats. Rental trucks are not being inspected and cleaned by staff before leased out to new renters. storage unit is definitely not worth 150.00 monthly in that area and condition. Thank you but will never consider using U-Haul storage again.

Rating:

2.0

So the trailer worked great for what we needed; however, the tech/ software side of U-Haul was very poor… Our pick up location was changed, our original reservation was cancelled when we got there to pick up the trailer. I had to do a new reservation for the trailer and very lucky that they had 1 available. After leaving with the trailer & already on way home with vehicle we were towing, we received a call from U-Haul asking if we were still going to pick up the trailer that was reserved for us???? I finally had to tell lady on phone that I was pulling a load & needed to get off this call and focus on the road… all in all it wasn’t the best experience but workers were accommodating and friendly…

Rating:

1.0

The trailer I rented had to have three tires replaced 60 miles into my trip. Fortunately, the mobile tire technician noticed two dangerously worn front tires on the truck. He was as efficient as he could be, but the total delay to my trip was 4 hours. This was after my reservation was messed up. I reserved a 26 footer. Despite receiving confirmation on that reservation, it was never completed by the salesperson. I wS given a 20 ft truck and then had to rent a 12 ft trailer. I will never rent from U Haul again.

Rating:

3.0

Better customer service

Rating:

5.0

On my one-way trailer rental I contacted this location to see about changing my dropoff location. The staff were super helpful and went above and beyond to assist me in making the changes to my contract. Super friendly and super helpful! Thank you!

Rating:

5.0

Taneesha helped us save a lot of money after we told her what another U-Haul owner told us. We did not need a hauler on top of the truck we rented. Professional,kind and efficient. Thank you Taneesha!!!

Rating:

5.0

The staff from beginning to end were professional, kind, patient and knowledgeable. Thanks for making my moving transition smooth.👍🏽

Rating:

3.0

Poor guy needed some help.

Rating:

5.0

Easy, fast rental

Rating:

1.0

Information was not entered into computer and storage unit 225 was rented to someone else,I even had my receipt, bad business .

Rating:

5.0

The gen manager is amazing

Rating:

2.0

1) Had to go a LONG way out of the way to pick up the truck, not at my preferred (REQUESTED - 4494 Hwy 80 E Pearl, MS 39208) pick-up U-Haul Store which was MUCH closer to Flowood. 2) VERY limited amount of fuel in the truck at pick-up - I was concerned about making it to a gas station. 3) I had to put the hand truck in the back of the truck myself - never had to do this at other locations. The truck itself was very nice, clean, and a pleasure to drive.

Rating:

5.0

All is good!

Rating:

4.0

Location was fine and super helpful but the truck leaked and rain ruined some of my books in transit. Several hundred dollars worth of water damage. Near the mom’s attic

Rating:

5.0

The drop off process went smoothly.

Rating:

5.0

Awesome and the customer service was top notch one of a kind for sure /s

Rating:

1.0

This experience with this U-Haul location was horrifying! I spent a lot of unnecessary money because of the unprofessional service I received. The manager at that location needs to be FIRED….LITERALLY! The associates are more pleasant than she is. HORRIBLE!!!!!

Rating:

5.0

Oh yeah the trailer hitch ball has plastic washers I made a stop to check the hitch the plastic washers had torn apart if I hadn't made the stop there would have been a pretty bad accident road side assistance came by and replaced the hitch ball

Rating:

1.0

Cleaning Out My Storage My Items Were Damaged From Rats Or Mice And I Had Rodents droppings all over my furniture

Rating:

5.0

Make sure the windshield and all windows are cleaned.

Rating:

5.0

The employee was very caring and helpful

Rating:

5.0

Everything was good

Rating:

3.0

I used app to drop off and didn’t talk to anyone

Rating:

1.0

Customer service rep was rude first thing in the morning . Smart mouth

Rating:

2.0

Better customer service. Uhaul agent who checked us in was rude and lacked communication skills. The gentleman who was there upon returning the 2 wheel tow dolly was helpful and nice.

Rating:

4.0

Na

Rating:

3.0

Have more than one employee working on Saturdays. Make sure an employee is informed so that he can answer questions. Make sure employees get the mileage down correctly.

Rating:

1.0

Had rats with no seem for concern or care and no notice upon moving in.

Rating:

5.0

Made sure the attendant is more direct with the customer.

Rating:

5.0

They were very professional and polite

Rating:

4.0

The staff and especially the manager were very helpful. Very friendly people who want a good experience for their customers. I've used this store before and will continue to support it.

Rating:

5.0

Nothing this location was professional and helpful when return just as professional no problems

Rating:

5.0

Tanisha, the clerk was very rude and unprofessional towards me and another customer when we entered the store. No complaints regarding the facility and truck, but what greeted me as a new customers was not good. The young man who checked in my truck return was extremely polite and professional. I don’t Tanisha her to be a total reflection of my experience.

Rating:

5.0

Very nice place friendly people

Rating:

3.0

Get more professional when you speaking with customers.. cConducting business over the phone

Rating:

4.0

Staff got me hooked up and going quickly. Fast return too.

Rating:

1.0

Hire new managers and personnel that's more professional & respectable towards clientele. Needs new management ASAP!!!

Rating:

2.0

Female employee lacks people and customer service skills.

Rating:

3.0

I returned the trailer Saturday evening. There were only two employees working and there were six parties waiting to return trucks and trailers. One of them came through the lobby several times but did not speak to anyone. The other worker came in after about twenty minutes and gave us directions on how to return the equipment. Needed more workers or better trained workers.

Rating:

5.0

Thank you for your service

Rating:

2.0

The truck was infested with roaches and just because I said I didn’t take pictures they feel they can just say there wasn’t any roaches on the truck. I know what I saw and killed over 25 roaches. Have pest control do an analysis and have them write that there wasn’t any roaches in a statement then you all can charge me the fee but I know my experience and I know some got into my bags.

Rating:

3.0

I think that the rental units being old is too hot for the price that you charging. What I'm trying to say is this outdoor you don't have any control climate or nothing It's just old and outdoors

Rating:

3.0

Solo que deberían de atender mejor pedi anexar otro conductor a mi hermano y no lo hicieron y adenas hice una reservation y no había en lugar que fui me enviaron a otro lugar

Rating:

1.0

The manager Ms. Brown had one of the nastiest attitude you ever want to experience. I have rented several times in the past with no problems, but this time was terrible. What really did it for me was she handed me the key, told me the number was at the top of the truck. The lot was full, I asked ma'am where is the truck? She pointed & said other there on the lot. In the past I have been walked to the truck, but not this rude woman. No it was not busy, they literally had just opened. Will not be going here again!!

Rating:

1.0

Customers service is poor manager has bad attitude

Rating:

5.0

The customer service rep was amazing . No complaints.

Rating:

2.0

ALICIA, is very, very rude. I only use this location if my main store does not have what I need. I should have reported her long ago, but I was hoping she would improve. This is the worst location and they need training on how to treat/accommodate customers or be fired. For more details call Charlotte Reeves, 601-624-3011.

Rating:

5.0

Very helpful staff with great customer service

Rating:

5.0

Have the truck moved out to where it is ready to be picked up, and not accessible because another truck is behind it. Otherwise the employees did a great job of getting me a truck size I needed, even through I had to drive 50 to pick it up in another city. They compensated that by giving me an extra day and extra mileage due to backtracking to the loading point.

Rating:

2.0

Getting better customer service agents

Rating:

3.0

Your manager Tanesha could use a refresher in customer experience training. She was not rude but her personality when dealing with customers needs improvement. This was my first time in maybe 10 years renting at this location and as I tried to get clarification on question she was very short and very 'em personable. Yes she is quite knowledgeable of the process and equipment but simply needs a friendly approach.

Rating:

1.0

Terrible customer service. Unprofessional staff

Rating:

3.0

Saw a lot of roaches and spiders

Rating:

3.0

Lock got cut off with no explanation & i had to turn around & buy a new one

Rating:

5.0

Thank you for meeting my storage needs. However, when I returned the truck that was rented, I was charged for a second day even though I returned the truck within the time frame. I moved out on 1/5, rented the truck on 1/5 and returned it on 1/6. Is there any way to get the invoice corrected by removing the 2nd day removed? Aside from that, all is well!

Rating:

4.0

N/A

Rating:

5.0

In the early years of my storage there was some mistakes made in recording my payments on time. However in the last 20 years(!) the staff has been excellent very efficient and good problem solvers. This was important since I live some distance away and could not come in person to solve any issues that could arise. When I closed my storage unit in November the staff members were very kind and helpful. I really appreciated that.

Rating:

3.0

The access code for the door never works but I appreciate the doors always being unlocked whenever I needed to get into the storage area.

Rating:

5.0

The guy at the register was really nice and helpful, and the facility was really clean and nice.

Rating:

5.0

The staff is always friendly and professional. The manager Ms. Jackson is awesome!

Rating:

5.0

The staff and General Manager are the best. They rock.

Rating:

5.0

I wouldn't change a thing the service was impeccable. Staff is friendly and courteous and very helpful.

Rating:

1.0

Storage was broken into and im not pleased at all security cameras are there however they wasn’t was not working at my unit. when Moving out the whole camera was taken down . INSIDE JOB.. I will never ever use this particular place a lot of my things was stolen and it was a 3 man job. They had to be informed of what I had sad people

Rating:

5.0

Best move-in experience that I have ever had.

Rating:

4.0

Of all of the storage spaces in Jackson yours was the safest most accessible and clean. Your team was amazing and accommodating. Bravo!! We will return in the spring. The only challenge was that there was a dead rodent in our unit. Good news was that it was dead. Otherwise an amazing experience.

Rating:

1.0

My storage unit was broken into and items stolen I had to file a police report I will never store anything here ever again

Rating:

3.0

Wasn’t easy to contact at move out.. was charged for a whole month and was already moved out

Rating:

1.0

Staff was not knowledgeable and was fraudulently placing charges for equipment. Also, moving person without knowledge of being moved while payment is current for storage unit. Very unprofessional staff as well, being on live video chats while customers are supposed to be assisted.

Rating:

1.0

A lot of misinformation and no communication

Rating:

5.0

Everyone was very helpful and I really appreciated that. Great job!

Rating:

1.0

The staff at this location are very unprofessional and incompetent including the manager. I lost all of my belongings in the storage auction due to financial hardship. I called and asked the manager if I could get my son’s College Degree out of there before it was sold and she refused. The staff has a way of making customers feel like they are not important. The staff at this location is a very poor representation of U-Haul.

Rating:

5.0

I was very very pleased

Rating:

5.0

I truly enjoyed the staff at this office the young man that hlp Me was truly kind and friendly

Rating:

1.0

Our storage was broken into and we took a great loss on several items, the facility took no responsibility. There are no lights in the storage or Hall ways. My homeowners policy should never have been placed on storage unit because I asked for coverage from Uhaul specifically. This was a horrible experience

Rating:

3.0

I was still being charged for a storage after staff clearly told me they would log my return.

Rating:

1.0

Alicia was very impolite and unprofessional she need more training

Rating:

1.0

Staff was rude and very unprofessional. Shae and a new staff me that can cam in a lil later.. She acted as if I was bother her when asking her. Question.. I was over 45 minutes in a hot storage unit that was suppose to be temperature controlled with my 3 year old daughter. It was 100.degrees in there. Im very displeased because I’m have been playing for a tempature controlled unit.. I have to reach out to customer service .. Because no ever came to remove the lock that was placed on the unit because my payment was late . The rep . Trying calling several time no one answer his calls either . My Some of my property is broken, Has mold, roach droppings and spider webs on it .. but the policy states that it’s pest control. I still unboxing my things but needless to say I am very displeased

Rating:

5.0

No

Rating:

2.0

I couldn't get in my storage area when I needed too the staff acting like I was bothering them to open to door to get in my storage manager and staff not friendly at all

Rating:

4.0

I guess the Facility is remodeling the front office so that was a little inconvenience.

Rating:

5.0

Great staff in Hattiesburg and Uhaul of Jackson. Highly recommended 👌

Rating:

1.0

The space that was quoted to us was too small and on a 2nd floor. Had to find another storage place

Rating:

1.0

I received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20

Rating:

5.0

Everything was great

Rating:

1.0

The Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.

Rating:

4.0

The staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me🙃 which could have save me a lot of drama and time.

Rating:

2.0

Great welcoming staff and very friendly staff and they were very helpful.. Location was clean. I will recommend U-Haul for service.. Thanks again.

Rating:

5.0

The UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!

Rating:

3.0

Thank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.

Rating:

5.0

Manager was very helpful

Rating:

5.0

Met all my needs

Rating:

5.0

10/10 most definitely would recommend‼️💜

Rating:

1.0

Could not get into my storage

Rating:

5.0

Rob and Kym were really professional and nice

Rating:

4.0

I still have not received my $60.00 deposit back..

Rating:

1.0

I need a return call from Corporate ASAP. I am going to the unit with a dectector

Rating:

5.0

It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way

Rating:

5.0

I felt safe. And well lighted...and not to pass out...air

Rating:

5.0

Na

Rating:

2.0

Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.

Rating:

5.0

Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.

Rating:

5.0

All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins

Rating:

5.0

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Rating:

4.0

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

Rating:

3.0

Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Rating:

3.0

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Rating:

5.0

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

Rating:

5.0

Fantastic Service

Rating:

1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

Rating:

5.0

Moved out date 11/4/2021.

Rating:

1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Rating:

5.0

Very clean facility. ALL employees were always helpful and professional.

Rating:

5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Rating:

4.0

It’s was VERY warm for a climate controlled place

Rating:

3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

Rating:

1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

Rating:

3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Rating:

2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Rating:

3.0

Good

Rating:

5.0

No problems.

Rating:

3.0

Unit leaked

Rating:

1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

Rating:

4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

Rating:

3.0

My card never worked for the door my storage unit was in

Rating:

5.0

The staff was great and took care of everything that needed to be taken care of.

Rating:

4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Rating:

5.0

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

Rating:

5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Rating:

5.0

Convince Prices

Rating:

1.0

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

Rating:

2.0

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

Rating:

3.0

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Rating:

5.0

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Rating:

4.0

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Rating:

5.0

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

Rating:

1.0

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Rating:

2.0

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Rating:

4.0

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Rating:

5.0

Everything was fine

Rating:

5.0

Staff was more than friendly they were helpful

Rating:

1.0

Rats eat up your furniture

Rating:

5.0

Very friendly and helpful service.

Rating:

4.0

Good

Rating:

4.0

was very nice and had no problem i would recommand

Rating:

1.0

All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

Rating:

4.0

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Rating:

3.0

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Rating:

2.0

There are various of storages with better prices

Rating:

4.0

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

Rating:

5.0

Manager here at this location is very helpful and professional.

Rating:

1.0

Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

Rating:

3.0

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Rating:

3.0

My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

Rating:

5.0

Very friendly and helpful ❤️

Rating:

1.0

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

Rating:

5.0

Excel

Rating:

3.0

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

Rating:

2.0

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

Rating:

5.0

Everything that was done was customer oriented.

Rating:

5.0

Excellent

Rating:

3.0

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Rating:

1.0

The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Rating:

2.0

My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Rating:

4.0

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

Rating:

2.0

U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

Rating:

2.0

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

Rating:

3.0

The rodents were a bit of an issue and ate through some of my furniture.

Rating:

2.0

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

Rating:

5.0

Everyone was really nice and professional

Rating:

4.0

Good feedback from staff.