Customer Reviews for U-Haul Storage of Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Jackson

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jeffery t. on

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Kevin B. on

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Tracey G. on

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Sherita H. on

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Carlton C. on

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Prompt, capable service. I will use again.

Andrew L. on

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Lewis S. on

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Give better information

Chicarlo T. on

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I spoke with a representative at the north side dr. Location in Jackson MS and was treated very bad. I was given false information because the representative didn't want to work on a Sunday. I spoke with a customer service agent and filed a complaint and would like to see some type of action taken, if not I will not be using this company again which is a shame after 7 yrs of service. My number is 7692573817. CHICARLO TUCKER

Virgil W. on

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Full disclosure on how much it cost to rent a U-Haul truck per day and not that advertised price of 19.95

sade t. on

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Phillip W. on

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Have key drop off box where it can be found it wasn’t out when I returned truck

tangela m. on

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Dorothy D. on

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Kenneth K. on

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Nope, great location.

Bill W. on

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Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Bill W. on

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Mouse/rat feces on furniture

Gloria A. on

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noah g. on

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ANNA B. on

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I was moved around several times, the salesman on the phone got my request completely wrong, I had to call back over and over. I didn't get the size truck I wanted on the amount of time I was told.

Pamela F. on

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Horrible experience. Tried calling multiple times to complain and got passed around from person to person with no resolution. Placed on hold for more than 20 minutes. Will NEVER use U-Haul again.

Malissa B. on

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Robert R. on

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Pay more attention to customer very don’t give a shit attitude not helpful

RODNEY W. on

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Robert L. on

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Raven W. on

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There are various of storages with better prices

Johnnie B. on

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Check the mileage and amount of fuel in vehicle together and have an agreement on both. Whereas your employee want tell the customer one thing and the customer gets down the road and realize the information that they were told is incorrect. That the information is not the same on the contract or they made a mistake on the amount of fuel and verbally corrected and tell the customer but the correction is still wrong and doesn't make the correction on the contract.

Kashedra B. on

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the african american gentleman with light eyes was respectful and helpful. he also works at a decent pace

Lucille S. on

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Went to pick up the truck but she said this one had to be brought back to Pearl to turn in. Sent me fur. He said I could return it to Kosciusko at drop off. Didn't look at the paper he gave me till I started back and he put to return at Sallis, Ms. Had to call back to Jackson to change locations.

greorge c. on

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Marlon M. on

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Salvador G. on

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I had a trailer reserved a week prior to the Friday pickup and they didn't have it there when I got there. I was sent to the Jackson location to pick it up. I informed the person I needed it to transport 2 scooters and they gave me a trailer with a short gate the was welded together so the gate wouldn't drop to the road. I had to buy ramps so I could load the scooter (67.00 dollars). I am not happy with your service and probably will not use you again.

LESLIE J. on

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Clean the truck a little better but the over all in and out was quick

Kashedra B. on

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Kathy H. on

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Although, it was this particular location’s fault but I reserved the truck for 24 hours but I had to return it in 23 hours.

Elizabeth R. on

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Hortencia K. on

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I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

humera m. on

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Manager here at this location is very helpful and professional.

KENNETH S. on

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Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

patricia c. on

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I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Vanna L. on

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My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

angel v. on

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Very friendly and helpful ❤️

christian w. on

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Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

SHAWANA S. on

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Excel

Asha S. on

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Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

brad t. on

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The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

mose j. on

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Everything that was done was customer oriented.

willie m. on

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Excellent

Ashley I. on

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It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Dwight H. on

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The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Joshua C. on

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My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Patrice S. on

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There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

David B. on

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U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

betty b. on

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My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

DANIELLE C. on

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The rodents were a bit of an issue and ate through some of my furniture.

tessie H. on

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When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

marcus c. on

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Everyone was really nice and professional

TYRE J. on

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Good feedback from staff.

Ira K. on

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Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.