Customer Reviews for U-Haul Storage of Jackson

Rating:

5.0

Great customer service

Rating:

5.0

Show your employees some appreciation because they all were very professional and nice. 5 star service

Rating:

4.0

Much better process than the old days of renting.

Rating:

5.0

I think the clerk needs more training in customer service, she came off a bit rude in my opinion.

Rating:

1.0

Reserved uhaul a week in advance nd was not notified that what I reserved was not available. Had to visit 3 different locations to get a uhaul.

Rating:

1.0

Do not rent out a trailer you do not have and then call the day of and say you have to drive 2 hour away to pick up And return to that 1 hour away location. Then, try to rent smaller trailer for same price.

Rating:

4.0

Nothing everything was great

Rating:

4.0

Supervisor/Manager did a awesome job assisting me. Thanks

Rating:

5.0

N/A

Rating:

4.0

What and Rodrick were awesome and so helpful

Rating:

3.0

The gas was so low that we had to get gas right when we received it because it was so low

Rating:

5.0

I had no issues, fast , efficient service

Rating:

5.0

Kind folks, quick service, and good equipment

Rating:

5.0

When someone call they don't have to wait as long to speak with a representative other than that keep up the good work

Rating:

4.0

My main concern was that the $10 cost for insurance became $14 and the .79 rate became .89 on paper work and for payment.

Rating:

5.0

Great service

Rating:

5.0

I couldn't get return my truck to work hate I had to pay an additional $20

Rating:

5.0

I did not expect to pay an extra $20 for milage but otherwise, it went great.

Rating:

5.0

Location wasn't the best but faculty was fine and the staff were extremely welcoming, professional and a pleasure to work with. When relocating from Jackson, I'd want to deal with them again. Great personalities! You need to keep them!

Rating:

1.0

I discovered shortly after picking up my trailer that one turn signal did not work. I can't prove it, but it is unlikely that a malfunction developed after pick up; I believe the employee approved it despite the bad signal, and endangered my life and that of others.

Rating:

5.0

N/A

Rating:

5.0

I can't see any real issues that need improving.

Rating:

4.0

The location was recently painted and looks nice. The roll up door is dented, but it has no impact on operating. The wonderful lady was very helpful. Very please with the customer service!

Rating:

4.0

Continue to provide good service smiling laughing and enjoying your customers. Thank you for all you do to help make the move smooth. Pray for safe travels for all driving your vehicles. "Insurance gives peace of mind select this option at all times", My personal quote safe travels to all have a blessed Day Carmen H, NY. !!!

Rating:

5.0

The gas was not where it said it was but I took pictures of it before I even pulled off but overall I was very satisfied..:

Rating:

1.0

Clean out the trucks the truck I got smelled like Fertilizer it was strong.The guy I don't recall his name came out and cleaned it a little after I asked him to…I even tried to clean it out. I could not get the smell out… I put my stuff in garage bags to try and protect it from the smell but I have to wash it all. Hopefully I will get a clean one next time.

Rating:

5.0

Lol refreshments lol naa,everything was excellent, good friendly helpful customer service, good rates on the rental and no kind of hassle,I made an excellent choice. Thank you and I will be using u haul services again

Rating:

5.0

Perfect

Rating:

3.0

make sure vehicle well maintained. no service lights on and etc...

Rating:

5.0

Make the web site easier to maneuver

Rating:

1.0

I was charged a $25 cleaning fee. I had already cleaned the bed of the truck because it smelled so bad. The only thing was the windshield was dirty when I returned it. Felt I was gauged. Will try a different company next time.

Rating:

5.0

Make sur it's clean please.

Rating:

5.0

You can hire more people. I had to wait to pick up because the lady who worked the counter also was the one who was cleaning out the returned vehicles. She was very nice and professional.

Rating:

5.0

Good service

Rating:

5.0

Very professional and friey

Rating:

5.0

Everything was excellent

Rating:

5.0

Have more workers on the secdule

Rating:

1.0

I was sent to 3 different locations to finally get a truck. Got to loading, broken glass on floor. Started raining while loading, a pin hole in ceiling. At first two locations they were very busy having breakfast. And on top of that, it was 20+ miles away from preferred location……

Rating:

3.0

Actually get the truck to the original pickup location someone requests or stop offering those locations if you can't.

Rating:

2.0

Uhaul failed to have the truck I reserved. I had to drive to HWY 80W to pick up a truck I was moving from Madison county. The customer service representative on the 1800 line stated there was burning he could do. I ended up adding 50 miles to my trip more gas and I delayed my moved by 2 hours. Horrible company with little to no respect for customers.

Rating:

4.0

Was missing the dolly

Rating:

4.0

I was charged a after hour fee of $20. The van was returned Saturday night, April 9, 2022. It was not due back until Sunday April 10, 2022 at 11:00 am. I shouldn't been charged the fee. I'm requesting a refund. Thanks

Rating:

5.0

Not, any improve noticed

Rating:

5.0

It was a great experience

Rating:

3.0

None

Rating:

5.0

Smooth return no problems

Rating:

4.0

I was quoted one price and got charged 50 more even after replacing the gas and returned it like I got it, and I think that's not good business

Rating:

5.0

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Rating:

4.0

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

Rating:

3.0

Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Rating:

3.0

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Rating:

5.0

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

Rating:

5.0

Fantastic Service

Rating:

1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

Rating:

5.0

Moved out date 11/4/2021.

Rating:

1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Rating:

5.0

Very clean facility. ALL employees were always helpful and professional.

Rating:

5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Rating:

4.0

It’s was VERY warm for a climate controlled place

Rating:

3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

Rating:

1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

Rating:

3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Rating:

2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Rating:

3.0

Good

Rating:

5.0

No problems.

Rating:

3.0

Unit leaked

Rating:

1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

Rating:

4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

Rating:

3.0

My card never worked for the door my storage unit was in

Rating:

5.0

The staff was great and took care of everything that needed to be taken care of.

Rating:

4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Rating:

5.0

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

Rating:

5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Rating:

5.0

Convince Prices

Rating:

1.0

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

Rating:

2.0

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

Rating:

3.0

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Rating:

5.0

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Rating:

4.0

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Rating:

5.0

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

Rating:

1.0

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Rating:

2.0

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Rating:

4.0

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Rating:

5.0

Everything was fine

Rating:

5.0

Staff was more than friendly they were helpful

Rating:

1.0

Rats eat up your furniture

Rating:

5.0

Very friendly and helpful service.

Rating:

4.0

Good

Rating:

4.0

was very nice and had no problem i would recommand

Rating:

1.0

All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

Rating:

4.0

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Rating:

3.0

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Rating:

2.0

There are various of storages with better prices

Rating:

4.0

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

Rating:

5.0

Manager here at this location is very helpful and professional.

Rating:

1.0

Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

Rating:

3.0

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Rating:

3.0

My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

Rating:

5.0

Very friendly and helpful ❤️

Rating:

1.0

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

Rating:

5.0

Excel

Rating:

3.0

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

Rating:

2.0

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

Rating:

5.0

Everything that was done was customer oriented.

Rating:

5.0

Excellent

Rating:

3.0

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Rating:

1.0

The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Rating:

2.0

My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Rating:

4.0

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

Rating:

2.0

U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

Rating:

2.0

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

Rating:

3.0

The rodents were a bit of an issue and ate through some of my furniture.

Rating:

2.0

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

Rating: