Customer Reviews for U-Haul Storage of Jackson

The tow dolly equipment need to be better maintained

Easy process. Good customer service.

It was a great experience overall.

Overall unprofessional environment, people on their phones on video calls while I was at the counter, employee was showing my card to the person they were on the video call with and I am concerned that my card info was stolen, did not have all the equipment I had reserved 2 weeks in advance, even though they had it they would not let me have it because my reservation was not as important as the other person's reservation. I was the only Caucasian person there and felt very mistreated. Employees yelling with customers across the store because the customers didn't want to wait in line and instead yelled over everyone to skip the line and employees were ok with it. I would not recommend a white person use this location for any reason.

Listen to the customers better! I made a reservation for a 15ft U-Haul. My husband went into the store and said my wife Jana Stevens made a reservation. He was asked my email address and he called me for it. So, with my name an email address she couldn't pull my reservation up. Really! She then went on and started a new rental, with my husband's name only to find out that his only option was a cargo van! The reason we needed this truck was to move our son into another apartment. Using the cargo van there were more trips that was needed! I call the store and spoke with Mr. Emmanuel, Manager! I speak only English an I didn't understand why it was a problem to give me a discount due to the error. I found out by your regional office called me to see if I still would be getting the truck! It was a major disappointment to me because I have done a lot of business with U-Haul in the past, but may have to use another company! Never used this store before. Maybe, you they need a software that could pull up with customers name or email address!

Your counter help was excellent, we are elderly and not computer savvy. I failed to get her name, but she was very very helpful. She does however need more help.

Parking lot rep was very helpful and patient while assisting me in parking the trailer. I did warn her I only drive in forward, lol.

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When I ordered my U-Haul I also paid for an appliance dolly. When I showed up to get my truck they didn't have the dolly. How would I move big items into the truck I asked and was told sorry they didn't have any dolly's.

Overall the experience was okay.

All is well

Nothing it was great service thank you

Customer service was not good at all

Bad part of town

There were no flat trailers so I rented a covered trailer which was too small for what I needed. I was unable to use the covered trailer.

The customer service is really bad at Uhaul At location They are so unprofessional

The employee that was there at 9:00am Sunday morning was lakadazical and really unprofessional. He didn't seem to want to be there, his attitude seemed to be one of a person that had put in too many hours and very incoherent.

There is a woman at this location who is very unhelpful.

You all were polite and helpful.

Because we were told we were be able to get our deposit back and be didn't

Great service

I was overcharged even when sone everything correctly.retiurned the truck before my time up .check in correctly ...this is bad business

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

I was instructed by UHAUL to contact the store where I would be picking up the truck and make sure my utility dolly and 12 furniture pads would be on the truck. So i did. The female I spoke to stated that they had no pads nor dolly and that I would have to wait for the next truck to bring some in. She said i could us a flat furniture dolly. I told her that would not work and that i had ordered 12 furniture pad and a simple dolly and that I did not want the large dolly with straps that moves appliances. She was very rude and argumentative. When I arrived at the store i introduced myself by name and purpose of picking up my reserved rental truck. The store manager, a young man, very slowly stated I need to see your credit card. There was MORE than 6 feet of space chained off separating me from his counter. He never got up durring this transaction and sat in a chair except for the time he stepped out of the store with me and gave me instructions on how to download my drivers license. After he asked for my card he just sat there, not offering any instruction, request or assistance in receiving the card, he just stared at me, so I reached out and tossed the card on his desk at his request. He surly stated, "I am not a dog. I don't appreciate you throwing your card at me (I only tossed it on his desk where he could reach it . He did not get up but remained seated. He said, "you need to down load your driver's license and I said , "The rental agreement stated that you could do this for me as I don't know how." He said , "I can but I am not going to because you threw your card at me. I am not a dog." At this point I would have walked away but I needed the truck very much. I said, " Please do it . I don't know how." He said, I will not I am not a dog, but "I will show you how." So he starts my punishment by slowly, surly, telling me the steps. My phone would not open up and I told hiim so. He stated, "Do you have ATT?" I said, "yes". He said , ATT will not work in here. You will have to go outside." So, He got out of his chair and walked outside with me. An early cold front was blowing through. The wind chill was about 20 degrees. It was cold. He stated, You need to take a picture of your driver's license. I gave the license for him to hold because I needed both hands in the freezing wind to operate the phone camera so I handed him the card to hold so I could take the picture. He hesitated and then held the driver's license in this hand and stated, "Well this defeats the purpose." ( I took that to mean it took away from my punishment.) He handed the license to me and made me hold it and take a picture of the back. He slowly decribed each step. I guess he likes cold wind, I was freezing, (Again I was in a time crunch and had to have this truck to stay on schedule, or I would have NEVER EVER GONE THROUGH WITH THIS ABUSE. We completed this and went back inside to thaw out. He walked back around the counter, plopped back into his chair and then stood up and reached out his desk pad holding my credit card and poured it on the floor on his side of the 6 foot chained distance. He did not say a word, got up and walked away. I asked another employee for a broom and he stood there and looked at me and said, "a what?!" I said a broom to pull my credit card to me. He gave me a huge push broom. It was so big i could barley weave it into the small space between boxes where my card was. I then painfully bent down to pick up the credit card as I am still recovering from an 18 wheeler crashing into me. (Police report shows it was 18 wheelers fault.) So i had to get down on the floor to pick up my card. It hurt. i WILL NEVER GO TO THIS STORE ANGAIN. THE STORE IN MERIDIAN WHERE I TURN THIS TRUCK IN WERE VERY HELPFUL. I had a horrid experience. I have used Pensky and Rhyder. Both were helpful and courteous. This makes me want to NEVER USE U-HAUL AGAIN. i am a minister and move to different churches as I am appointed. I may need to use a different truck rental for my next move in June. I expect you to call me and discuss this terrible customer abuse. I was greatly discriminated againt and I do not deserve such treatment. I EXPECT TO BE CONTACTED ASAP. YOU HAVE Y NUMBER AND MY CREDIT CARD NUMBER! CALL ME! i HAVE NEVER BEEN TREATED THIS WAY BY ANY RETAILER. YOU TAKE MY MONEY AND ABUSE ME? THIS IS NOT OVER. I EXPECT COMPENSATION FROM U-HAUL. Another UHAUL employee told that this Store has this reputation-DISCRIMINATION AGAINST CUSTOMERS. I am a native Jacksonian and was SHOCKED AT THIS TREATMENT. CALL ME!!!!!!!!!!!!!!

Shay Jones was very polite and professional. Thank you so much for your customer service.

The return service was fast and easy!!! Very friendly and attentive to my needs!!!

Convince Prices

I had to go to 2 locations to fill my u-haul needs. It would have been nice to pick up everything I needed at one location

Great customer service. No improvement needed

This is the 3rd U-Haul piece of equipment I have rented in the last month. Every time there has been an issue. This last time took the cake! I went to pick up my 6x12 cargo trailer that was supposed to be ready before 10am. We were traveling in from out of state and called to advise we had been stuck In a bad traffic jam, the CSR said no problem and she updated the reservation- when we arrived at 3:30pm our equipment was not there. The manager on duty stated that it wasn't there yet. When I spoke to them earlier I was advised it would be waiting for me. The previous equipment rental had been extended for 2 days! I received no apology from on this horrible employee. He told me there was another trailer a 5x10 we could rent but then said it was in town only. So that was a no go! We were left with a 5x8 utility trailer. The employee who verified the equipment sent it to us dirty, not properly working tail lights and the door was difficult to open. Did the “manager” offer a discount- nope! I had prepaid for the 6x12 when I did the online check-in. I was advised by Uhaul to do that because of COVID! The idiot worker stated I would get a refund of the difference in 3-5 days. This is horrible business. I will have to rent another trailer to move the rest of my stuff because the Jackson, MS store dropped the ball. While waiting forever to get this tiny trailer another employee brought pizza in and carried on a conversation with the “manager” and he stopped what he was doing to talk to her about crushed red pepper and parmesan cheese. Very unprofessional that the manager knew I was irritated because he didn't bother to apologize, call me to let me know it was not available, and would conversation with others during this. Make matters worse while waiting to have pictures taken you have employees washing their personal Dodge car. Fire this entire staff they are worthless!!'

Employees were more interested in talking about what they were going to do when they got off rather than helping me. Rude attitudes and when I asked a question about the truck I was told I would get a text message as the employee walked off.

Have some way in the vehicle to plug in a phone charger. Also, two other U-Haul locations were closer to my home but are mystifyingly closed on Saturdays. The service at this location was excellent.

I returned the truck and I was suppose to get my deposit back in my hand the people at the desk told me when I brought it back that my money would return on my card the money have not returned to the card and the gentleman who was doing my rental told me that I would get my deposit back in cash

I was over charged.

Great & timely Customer service. Staff were very professional and friendly.

Nothing at this time

Overall service. I had to wait an hour on customer service because someone put my rental truck key in another truck and I was charged an extra $18 for fuel. I put the gas hand back in the same position it was in when I picked it up. SMH!

Next time somebody makes a appointment make sure you have the equipment

Great

Keep doing the same thing with a smile, being professional and patient.

I was charged for an error caused by an employee 2 times over the original expected payment due $66 and when I asked for supervisor the girl said she will not correct employees error

Great staff

We have been renting Uhauls for years, we had already rented the smaller box truck, upon arriving to pickup the truck, we were informed that we had to rent the larger truck for an all day rental. My credit card was charged for both trucks.

I reserved online and checked in online... still stood in line for about 30 minutes... only one person working

Outstanding

Truck loading door was terrible and wouldn't close as well as the ramp not closing or pulling out properly

This location is horrible. My disabled, elderly God Mother happened to be at the same location when I was completing drop off. She was attempted to clear a storage that had become rat infested. All of her beautiful antiques and family photos were ruined. This place should be condemned. Every news outlet and social media site should be made aware of this disgusting location. Uhaul should be ashame

Great customer service

I would like to thank Kimbrana Short she was very professional, kind.The whole staff that day was great my truck was ready for me,this is a great location.

The equipment was well maintained, but the flat rolling dolly wheels needed adjustments. One of the wheels came off while the movers were moving furniture. But overall I'd recommend this uhaul

everything was easy, professional staff to assist with any problem and was able to answer all questions.

Great customer service on a last minute rental!!! I would definitely recommend this location.

Don't modify initial reservations within 24 hours of pickup time. This is beyond unreasonable. Patrick C.

Improve customer service. Staff talks to you dry as if they dont wanna be bothered. one worker had his phone out playing rap music loud. Unprofessional workers

Nothing. Everything was awesome!

I spoke with a representative to extend my rental pass 2pm. The representative named Jack said he extended my rental until 4pm at no charge. When I check my final bill this morning I was charged for an extra day. That was vert disappointing because he was super nice over the phone.

They lie about your milage to keep your money!! Never use this place!!!

We routinely use Uhaul for business purposes and they are always reliable.

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I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Everything was fine

Staff was more than friendly they were helpful

Rats eat up your furniture

Very friendly and helpful service.

Good

was very nice and had no problem i would recommand

All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

There are various of storages with better prices

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

Manager here at this location is very helpful and professional.

Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

Very friendly and helpful ❤️

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

Excel

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

Everything that was done was customer oriented.

Excellent

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

The rodents were a bit of an issue and ate through some of my furniture.

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

Everyone was really nice and professional

Good feedback from staff.

Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.