Customer did not leave a comment.Gia W.
Customer Reviews for U-Haul Storage of Jackson
Jackson, MS 39204
(E Of Ellis Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceCharles L.
Show your employees some appreciation because they all were very professional and nice. 5 star serviceJeremy L.
Customer did not leave a comment.Willie B.
Much better process than the old days of renting.Johnny C.
Customer did not leave a comment.CarolDenise D.
I think the clerk needs more training in customer service, she came off a bit rude in my opinion.Felicia H.
Reserved uhaul a week in advance nd was not notified that what I reserved was not available. Had to visit 3 different locations to get a uhaul.Ricareo H.
Customer did not leave a comment.Damian S.
Do not rent out a trailer you do not have and then call the day of and say you have to drive 2 hour away to pick up And return to that 1 hour away location. Then, try to rent smaller trailer for same price.Randy P.
Customer did not leave a comment.Guillermo R.
Nothing everything was greatVONCILLE J.
Supervisor/Manager did a awesome job assisting me. Thanksdesmond V.
Customer did not leave a comment.felicia W.
Customer did not leave a comment.SAMUEL R.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Kylie M.
Customer did not leave a comment.milton M.
Customer did not leave a comment.Kathy G.
Customer did not leave a comment.Jawanta J.
Customer did not leave a comment.Marissa C.
Customer did not leave a comment.DEBBIE C.
What and Rodrick were awesome and so helpfulRuth L.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.EASTER S.
Customer did not leave a comment.Tasha B.
The gas was so low that we had to get gas right when we received it because it was so lowDylan M.
Customer did not leave a comment.Marcus D.
I had no issues, fast , efficient serviceAnnie P.
Customer did not leave a comment.Erika O.
Kind folks, quick service, and good equipmentEric P.
When someone call they don't have to wait as long to speak with a representative other than that keep up the good workDiane M.
Customer did not leave a comment.Charlotte D.
Customer did not leave a comment.Amos Curtis E.
My main concern was that the $10 cost for insurance became $14 and the .79 rate became .89 on paper work and for payment.Avril W.
Customer did not leave a comment.Candice L.
Great serviceWilliam H.
I couldn't get return my truck to work hate I had to pay an additional $20DONEICER C.
I did not expect to pay an extra $20 for milage but otherwise, it went great.doril S.
Customer did not leave a comment.Christopher G.
Location wasn't the best but faculty was fine and the staff were extremely welcoming, professional and a pleasure to work with. When relocating from Jackson, I'd want to deal with them again. Great personalities! You need to keep them!Carol H.
Customer did not leave a comment.Jasmine B.
Customer did not leave a comment.AVINESH P.
I discovered shortly after picking up my trailer that one turn signal did not work. I can't prove it, but it is unlikely that a malfunction developed after pick up; I believe the employee approved it despite the bad signal, and endangered my life and that of others.Brent K.
I can't see any real issues that need improving.AVINESH P.
Customer did not leave a comment.Holly H.
The location was recently painted and looks nice. The roll up door is dented, but it has no impact on operating. The wonderful lady was very helpful. Very please with the customer service!jeff J.
Continue to provide good service smiling laughing and enjoying your customers. Thank you for all you do to help make the move smooth. Pray for safe travels for all driving your vehicles. "Insurance gives peace of mind select this option at all times", My personal quote safe travels to all have a blessed Day Carmen H, NY. !!!Carmen H.
The gas was not where it said it was but I took pictures of it before I even pulled off but overall I was very satisfied..:Denise L.
Customer did not leave a comment.William S.
Customer did not leave a comment.ROSE W.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Lashina G.
Clean out the trucks the truck I got smelled like Fertilizer it was strong.The guy I don't recall his name came out and cleaned it a little after I asked him toâ€¦I even tried to clean it out. I could not get the smell outâ€¦ I put my stuff in garage bags to try and protect it from the smell but I have to wash it all. Hopefully I will get a clean one next time.Diane M.
Customer did not leave a comment.Thomas H.
Lol refreshments lol naa,everything was excellent, good friendly helpful customer service, good rates on the rental and no kind of hassle,I made an excellent choice. Thank you and I will be using u haul services againSpencer M.
Customer did not leave a comment.LATASHA F.
Customer did not leave a comment.Oriana B.
Customer did not leave a comment.William R.
Customer did not leave a comment.Martinez B.
make sure vehicle well maintained. no service lights on and etc...John M.
Customer did not leave a comment.Terrence S.
Make the web site easier to maneuverEvalyn C.
Customer did not leave a comment.John E.
Customer did not leave a comment.ANTHONY M.
I was charged a $25 cleaning fee. I had already cleaned the bed of the truck because it smelled so bad. The only thing was the windshield was dirty when I returned it. Felt I was gauged. Will try a different company next time.John H.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Glyn T.
Make sur it's clean please.Joshua N.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Autavious J.
Customer did not leave a comment.Marty L.
Customer did not leave a comment.Alisha W.
You can hire more people. I had to wait to pick up because the lady who worked the counter also was the one who was cleaning out the returned vehicles. She was very nice and professional.Frances H.
Good serviceJamie B.
Customer did not leave a comment.WILLIE H.
Customer did not leave a comment.Charlene A.
Customer did not leave a comment.Gwen T.
Customer did not leave a comment.XAVYON J.
Customer did not leave a comment.Virginia G.
Very professional and frieyWendy O.
Everything was excellentLOUIS D.
Have more workers on the secduleroger E.
I was sent to 3 different locations to finally get a truck. Got to loading, broken glass on floor. Started raining while loading, a pin hole in ceiling. At first two locations they were very busy having breakfast. And on top of that, it was 20+ miles away from preferred locationâ€¦â€¦Sean I.
Actually get the truck to the original pickup location someone requests or stop offering those locations if you can't.Adam D.
Uhaul failed to have the truck I reserved. I had to drive to HWY 80W to pick up a truck I was moving from Madison county. The customer service representative on the 1800 line stated there was burning he could do. I ended up adding 50 miles to my trip more gas and I delayed my moved by 2 hours. Horrible company with little to no respect for customers.Oscar W.
Customer did not leave a comment.Martinez B.
Was missing the dollytwynette M.
Customer did not leave a comment.Minyarisha B.
Customer did not leave a comment.Charles G.
I was charged a after hour fee of $20. The van was returned Saturday night, April 9, 2022. It was not due back until Sunday April 10, 2022 at 11:00 am. I shouldn't been charged the fee. I'm requesting a refund. ThanksDeirdra L.
Customer did not leave a comment.micheal G.
Not, any improve noticedLARRY L.
It was a great experienceMelissa B.
Smooth return no problemsjamie R.
I was quoted one price and got charged 50 more even after replacing the gas and returned it like I got it, and I think that's not good businessBridgett A.
Customer did not leave a comment.Erica H. | First Impressions
The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..Robert B. | First Impressions
Customer did not leave a comment.Rebecca K. | First Impressions
Customer did not leave a comment.pamela r. | Overall Experience
Customer did not leave a comment.Tracey W. | Overall Experience
The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.john b. | Overall Experience
Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.Tonya O. | First Impressions
Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer serviceDeundra M. | First Impressions
Customer did not leave a comment.lisa w. | First Impressions
The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.CHERYL L. | Overall Experience
Customer did not leave a comment.Shawna B. | Overall Experience
Fantastic ServiceAlexandira S. | First Impressions
Customer did not leave a comment.Tyrene R. | Online Move In
The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.janice r. | Overall Experience
Customer did not leave a comment.ronnie h. | Overall Experience
Moved out date 11/4/2021.Curtis B. | Overall Experience
I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!Tommie W. | First Impressions
Very clean facility. ALL employees were always helpful and professional.Candace C. | Overall Experience
I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.Pinkie D. | Overall Experience
Customer did not leave a comment.CHRISTINE B. | First Impressions
It’s was VERY warm for a climate controlled placeJazmyn N. | First Impressions
When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possibleQUEEN B. | Overall Experience
To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his toteQUEEN B. | First Impressions
Customer did not leave a comment.Darlene B. | Overall Experience
Customer did not leave a comment.Christopher B. | Overall Experience
Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crewLatoya F. | Overall Experience
Customer did not leave a comment.Alexis K. | First Impressions
Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.Destiny H. | Overall Experience
GoodWalter E. | First Impressions
Customer did not leave a comment.WANDA R. | Overall Experience
No problems.Shekia R. | Overall Experience
Customer did not leave a comment.shatandria m. | First Impressions
Unit leakedJohn M. | Overall Experience
Customer did not leave a comment.brad l. | Overall Experience
Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATSsheila j. | Overall Experience
Customer did not leave a comment.Lillian H. | First Impressions
Customer did not leave a comment.ronnie h. | First Impressions
Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.calvin n. | Overall Experience
Customer did not leave a comment.Nekysha W. | Overall Experience
My card never worked for the door my storage unit was inKIMESHIA W. | Overall Experience
The staff was great and took care of everything that needed to be taken care of.shelby P. | Overall Experience
Customer did not leave a comment.TORNESHA S. | Overall Experience
Customer did not leave a comment.Keyonna M. | Overall Experience
Overall my experience was alright only saying that because I found rat pellets on some of my furniture.Latonya W. | Overall Experience
Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!WARNER H. | Overall Experience
Shay Jones was very polite and professional. Thank you so much for your customer service.Keyonna M. | First Impressions
Convince PricesHelping Hands C. | First Impressions
Customer did not leave a comment.Sherman S. | Overall Experience
Customer did not leave a comment.Vanessa G. | Overall Experience
I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.DORIAN C. | Overall Experience
I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.christopher c. | Overall Experience
The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨Monterius H. | Overall Experience
Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good AgentPaul R. | First Impressions
Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)bridget c. | Overall Experience
Customer did not leave a comment.Betty W. | Overall Experience
Customer did not leave a comment.JASMINE L. | Overall Experience
Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothinglarry h. | First Impressions
Customer did not leave a comment.julia j. | Overall Experience
Customer did not leave a comment.Keira K. | First Impressions
bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn upCanzatia L. | Overall Experience
Customer did not leave a comment.Kevin P. | Overall Experience
The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.christopher c. | First Impressions
Rented a storage could not get in it had to go back to office to enter card that was given do not work.Betty W. | First Impressions
Everything was fineCalandria J. | Overall Experience
Staff was more than friendly they were helpfulLarry W. | First Impressions
Rats eat up your furniturebriana m. | First Impressions
Very friendly and helpful service.willie j. | First Impressions
GoodPatrice S. | Overall Experience
was very nice and had no problem i would recommandangela l. | First Impressions
All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.JAYABENIE T. | Overall Experience
The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peerscherish m. | Overall Experience
Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the miceBill W. | Overall Experience
There are various of storages with better pricesRaven W. | Overall Experience
I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!Hortencia K. | Overall Experience
Manager here at this location is very helpful and professional.humera m. | Overall Experience
Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.KENNETH S. | Overall Experience
I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.patricia c. | First Impressions
My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.Vanna L. | Overall Experience
Very friendly and helpful ❤️angel v. | First Impressions
Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependablechristian w. | Overall Experience
ExcelSHAWANA S. | Overall Experience
Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.Asha S. | Overall Experience
The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!brad t. | Overall Experience
Everything that was done was customer oriented.mose j. | First Impressions
Excellentwillie m. | Overall Experience
It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.Ashley I. | Overall Experience
The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.Dwight H. | Overall Experience
My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.Joshua C. | Overall Experience
There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.Patrice S. | Overall Experience
U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.David B. | Overall Experience
My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it andbetty b. | Overall Experience
The rodents were a bit of an issue and ate through some of my furniture.DANIELLE C. | Overall Experience
When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.tessie H. | Overall Experience