I was instructed by UHAUL to contact the store where I would be picking up the truck and make sure my utility dolly and 12 furniture pads would be on the truck. So i did. The female I spoke to stated that they had no pads nor dolly and that I would have to wait for the next truck to bring some in. She said i could us a flat furniture dolly. I told her that would not work and that i had ordered 12 furniture pad and a simple dolly and that I did not want the large dolly with straps that moves appliances. She was very rude and argumentative. When I arrived at the store i introduced myself by name and purpose of picking up my reserved rental truck. The store manager, a young man, very slowly stated I need to see your credit card. There was MORE than 6 feet of space chained off separating me from his counter. He never got up durring this transaction and sat in a chair except for the time he stepped out of the store with me and gave me instructions on how to download my drivers license. After he asked for my card he just sat there, not offering any instruction, request or assistance in receiving the card, he just stared at me, so I reached out and tossed the card on his desk at his request. He surly stated, "I am not a dog. I don't appreciate you throwing your card at me (I only tossed it on his desk where he could reach it . He did not get up but remained seated. He said, "you need to down load your driver's license and I said , "The rental agreement stated that you could do this for me as I don't know how." He said , "I can but I am not going to because you threw your card at me. I am not a dog." At this point I would have walked away but I needed the truck very much. I said, " Please do it . I don't know how." He said, I will not I am not a dog, but "I will show you how." So he starts my punishment by slowly, surly, telling me the steps. My phone would not open up and I told hiim so. He stated, "Do you have ATT?" I said, "yes". He said , ATT will not work in here. You will have to go outside." So, He got out of his chair and walked outside with me. An early cold front was blowing through. The wind chill was about 20 degrees. It was cold. He stated, You need to take a picture of your driver's license. I gave the license for him to hold because I needed both hands in the freezing wind to operate the phone camera so I handed him the card to hold so I could take the picture. He hesitated and then held the driver's license in this hand and stated, "Well this defeats the purpose." ( I took that to mean it took away from my punishment.) He handed the license to me and made me hold it and take a picture of the back. He slowly decribed each step. I guess he likes cold wind, I was freezing, (Again I was in a time crunch and had to have this truck to stay on schedule, or I would have NEVER EVER GONE THROUGH WITH THIS ABUSE. We completed this and went back inside to thaw out. He walked back around the counter, plopped back into his chair and then stood up and reached out his desk pad holding my credit card and poured it on the floor on his side of the 6 foot chained distance. He did not say a word, got up and walked away. I asked another employee for a broom and he stood there and looked at me and said, "a what?!" I said a broom to pull my credit card to me. He gave me a huge push broom. It was so big i could barley weave it into the small space between boxes where my card was. I then painfully bent down to pick up the credit card as I am still recovering from an 18 wheeler crashing into me. (Police report shows it was 18 wheelers fault.) So i had to get down on the floor to pick up my card. It hurt. i WILL NEVER GO TO THIS STORE ANGAIN. THE STORE IN MERIDIAN WHERE I TURN THIS TRUCK IN WERE VERY HELPFUL. I had a horrid experience. I have used Pensky and Rhyder. Both were helpful and courteous. This makes me want to NEVER USE U-HAUL AGAIN. i am a minister and move to different churches as I am appointed. I may need to use a different truck rental for my next move in June. I expect you to call me and discuss this terrible customer abuse. I was greatly discriminated againt and I do not deserve such treatment. I EXPECT TO BE CONTACTED ASAP. YOU HAVE Y NUMBER AND MY CREDIT CARD NUMBER! CALL ME! i HAVE NEVER BEEN TREATED THIS WAY BY ANY RETAILER. YOU TAKE MY MONEY AND ABUSE ME? THIS IS NOT OVER. I EXPECT COMPENSATION FROM U-HAUL. Another UHAUL employee told that this Store has this reputation-DISCRIMINATION AGAINST CUSTOMERS. I am a native Jacksonian and was SHOCKED AT THIS TREATMENT. CALL ME!!!!!!!!!!!!!!
Trailer Rental & Towing in Jackson, MS at U-Haul Storage of Jackson
Moving to or from Jackson, MS? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Jackson, MS 39204 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Jackson, MS
Cargo trailers in Jackson, MS are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Storage of Jackson!
Utility trailers are perfect for towing large or oversize cargo in Jackson, MS 39204. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Storage of Jackson provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Jackson, MS and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Jackson, MS online today!
Trailer and Towing Supplies
The return service was fast and easy!!! Very friendly and attentive to my needs!!!
I had to go to 2 locations to fill my u-haul needs. It would have been nice to pick up everything I needed at one location
Great customer service. No improvement needed
This is the 3rd U-Haul piece of equipment I have rented in the last month. Every time there has been an issue. This last time took the cake! I went to pick up my 6x12 cargo trailer that was supposed to be ready before 10am. We were traveling in from out of state and called to advise we had been stuck In a bad traffic jam, the CSR said no problem and she updated the reservation- when we arrived at 3:30pm our equipment was not there. The manager on duty stated that it wasn't there yet. When I spoke to them earlier I was advised it would be waiting for me. The previous equipment rental had been extended for 2 days! I received no apology from on this horrible employee. He told me there was another trailer a 5x10 we could rent but then said it was in town only. So that was a no go! We were left with a 5x8 utility trailer. The employee who verified the equipment sent it to us dirty, not properly working tail lights and the door was difficult to open. Did the â€œmanagerâ€ offer a discount- nope! I had prepaid for the 6x12 when I did the online check-in. I was advised by Uhaul to do that because of COVID! The idiot worker stated I would get a refund of the difference in 3-5 days. This is horrible business. I will have to rent another trailer to move the rest of my stuff because the Jackson, MS store dropped the ball. While waiting forever to get this tiny trailer another employee brought pizza in and carried on a conversation with the â€œmanagerâ€ and he stopped what he was doing to talk to her about crushed red pepper and parmesan cheese. Very unprofessional that the manager knew I was irritated because he didn't bother to apologize, call me to let me know it was not available, and would conversation with others during this. Make matters worse while waiting to have pictures taken you have employees washing their personal Dodge car. Fire this entire staff they are worthless!!'
Employees were more interested in talking about what they were going to do when they got off rather than helping me. Rude attitudes and when I asked a question about the truck I was told I would get a text message as the employee walked off.
Have some way in the vehicle to plug in a phone charger. Also, two other U-Haul locations were closer to my home but are mystifyingly closed on Saturdays. The service at this location was excellent.
I returned the truck and I was suppose to get my deposit back in my hand the people at the desk told me when I brought it back that my money would return on my card the money have not returned to the card and the gentleman who was doing my rental told me that I would get my deposit back in cash
I was over charged.
Great & timely Customer service. Staff were very professional and friendly.
Nothing at this time
Overall service. I had to wait an hour on customer service because someone put my rental truck key in another truck and I was charged an extra $18 for fuel. I put the gas hand back in the same position it was in when I picked it up. SMH!
Next time somebody makes a appointment make sure you have the equipment
Keep doing the same thing with a smile, being professional and patient.
I was charged for an error caused by an employee 2 times over the original expected payment due $66 and when I asked for supervisor the girl said she will not correct employees error
We have been renting Uhauls for years, we had already rented the smaller box truck, upon arriving to pickup the truck, we were informed that we had to rent the larger truck for an all day rental. My credit card was charged for both trucks.
I reserved online and checked in online... still stood in line for about 30 minutes... only one person working
Truck loading door was terrible and wouldn't close as well as the ramp not closing or pulling out properly
This location is horrible. My disabled, elderly God Mother happened to be at the same location when I was completing drop off. She was attempted to clear a storage that had become rat infested. All of her beautiful antiques and family photos were ruined. This place should be condemned. Every news outlet and social media site should be made aware of this disgusting location. Uhaul should be ashame
Great customer service
I would like to thank Kimbrana Short she was very professional, kind.The whole staff that day was great my truck was ready for me,this is a great location.
The equipment was well maintained, but the flat rolling dolly wheels needed adjustments. One of the wheels came off while the movers were moving furniture. But overall I'd recommend this uhaul