Customer Reviews for U-Haul Storage of Jackson

4,133 reviews

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LARICO W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
3.0

Originally scheduled for Pick Up Location: North State U Store and Lock 5850 N State St Jackson, MS 39206 When we got there, there was no one there and only a call to the 800 number revealed that the web-based truck pick up was not an option for this vehicle. There should not be any availability listed for a type of pick up when that pick up is not available. This resulted in us having to drive to a separate distant location and the process for the vehicle return was also very difficult. Was very disappointed in the process.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

DEYANA R. 
Rating:
4.0

Customer did not leave a comment.

CANDACE J. 
Rating:
5.0

Customer did not leave a comment.

DONELL P. 
Rating:
3.0

Ok

Dempsey H. 
Rating:
5.0

I was very disappointed in my check in process. I made a reservation a week before I was due to come in to pick up the truck n and my experience was a rush job and I was treated as I was bothering them. Just pay and get the stepping type of service.

JACQUELINE B. 
Rating:
1.0

I was overcharged and the so called manager was rude. I was also given wrong information and what I called for was not done. I'm putting in a complaint.

RIA R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  Overall Experience 
Rating:
5.0

Moved out date 11/4/2021.

Curtis B.  |  Overall Experience 
Rating:
1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Tommie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

customer service was awesome

ANGELA T. 
Rating:
4.0

Great customer service, noted the trailer was not clean and moped it before I left. It was an older trailer with a floor that has seen better days. Hard to push any items due to floor irregularities.

JAMES C. 
Rating:
1.0

Reservation was at Pearl U-Haul. They sent me to Jackson U-Haul but when I got there they said they didn't have a 6x12 enclosed trailer. After about 30 minutes of looking for someone else who had one Jackson agreed to give me the one that some else had reserved for 3:00 pickup. And I still haven't received my $50 reservation guarantee.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Pickup location changed then my phone sent me to the wrong address. They said it happens “all the time” and directed me 5 miles down the same road to the correct location. My vehicle had the battery stolen so they found another one for me and I was on my way.

ALEX H. 
Rating:
3.0

A staff member refused to rent me a uhaul because I didn't have a bank account at the time.It wasn't this last visit.

COREY K. 
Rating:
5.0

Everything was great. Only thing is that the breaks of the van feel like they are going out .

RICHARD R. 
Rating:
1.0

They over charged me to go just to north jackson from west jackson. All together I paid over a hundred dollars to pick one couch up.. parked my car on there lot came back my car has scratches on the hood of the car. Brand new car 2021...

Jeremy G. 
Rating:
3.0

None improvement needed

LARRY L. 
Rating:
5.0

It's not sure what I can say you can do to improve it but I can say just keep up the good work thank you u-haul for being there for me

STACEY B. 
Rating:
5.0

Great service

TERRY D. 
Rating:
5.0

Very clean facility. ALL employees were always helpful and professional.

Candace C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

PARAMJIT S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE G. 
Rating:
4.0

I waited 15 minutes in the return vehicle space waiting for someone to come out but I had to come in to get someone

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Samuel E. 
Rating:
3.0

Customer did not leave a comment.

CANDIS C. 
Rating:
5.0

Mr. Tony was more than helpful and the lady that worked that morning the young man that checked me in was very professional as well. Because I'm order and I've worked in customer service, I wouldn't be on my cell phone when a customer came in this was on the evening shift, just be mindful of your customers. But would I comeback MOST DEFINITELY

ANGELA T. 
Rating:
1.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

Easy rental, fast and efficient.

LUCILLE M. 
Rating:
5.0

Great job

SHERIKA C. 
Rating:
4.0

I had no issues. I was in and out in a quick time (it was busy and at the end of the month).

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

Kristina C. 
Rating:
4.0

Customer did not leave a comment.

ARNESS G. 
Rating:
5.0

Customer did not leave a comment.

RUBY L. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Very helpful employees.

TINA B. 
Rating:
5.0

n/a

SHEILA H. 
Rating:
1.0

We originally requested a pick up in Pearl MS and found out later that we had to pick up at Ellis and Hwy 80 location. My daughter is a medic and just this past weekend she and her partner had stopped to get gas. A car load of men came up and pulled a gun on them and chased them back to their headquarters. I did not want her going over there especially at night to drop off. I called the morning of pick up and spoke to Lashandra and asked her if we could drop in another location. We were in the phone approximately 40 minutes while she checked. She came back and said that we could drop at the Pruitt Lane in Pearl, MS. I asked her would I get a text or email with the changes and she said no that as soon as the trailer was picked up that afternoon that it would update but she was putting it in the notes. My daughter dropped the trailer in Pearl and we thought everything was fine until I got a call early this morning stating if I didn't come get the trailer and take it back to Ellis that I would be charged over $300.00 dollars. My daughter was back on duty today so I had to find someone else to go pick it up and take it to Ellis. The man in Pearl had the notes written by Lashandra in front of him and had read them and all of the above was clearly stated yet the man at Ellis told him that no one there would ever tell anyone that yet he knew exactly where to call this morning about his trailer. My family has used Uhaul and no one else to move everything for years. In fact a week ago this past Monday I had rented a large U haul truck to move myself from Columbus MS to Brandon MS. I have never been so outdone with anyone in my life. If this is the way U Haul does business then I know I need to go elsewhere ! I will also tell any and everyone I know that if they have to rent anything to pay the few dollars extra and rent from someone else. On one other note I do have to say that when I spoke with Lashandra she was very courteous and I know she was trying to be helpful. As far as the man that said that no one at his place would ever tell anyone anything like that…. Never say never ! Consider me a life long customer that one really bad experience cost U haul a faithful customer. A. Wade

ANETTE W. 
Rating:
5.0

Customer did not leave a comment.

DELMAR P. 
Rating:
5.0

Customer did not leave a comment.

Lavern D. 
Rating:
4.0

Mrs K Short

SHUNTEL H. 
Rating:
3.0

I was incorrectly charged for gas that was never in the Uhaul. Check in for pickup was very difficult, and to top it off when bringing it back the lady was trying to give me additional charges. I was never advised of a fee for unfolded mats. Fortunately there was a nice gentleman working near check in that advised me that I could fold them myself. Horrible experience I will never use this location again.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

CONBRIANNA E. 
Rating:
5.0

Customer did not leave a comment.

VALARA F. 
Rating:
5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Pinkie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie W. 
Rating:
4.0

Customer did not leave a comment.

ROSIE B. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B.  |  First Impressions 
Rating:
5.0

I had a good experience. Lady at the counter was nice. Truck was there and ready to go. When I returned the truck I didn't have any problems. Overall good experience.

BARBARA W. 
Rating:
5.0

Lady was very nice!!

ELIZABETH M. 
Rating:
5.0

I would send anyone to your company

CHARLES O. 
Rating:
4.0

The app is difficult to use. All questions did not populate for me. I had to go in to get an error corrected.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

PORTIA G. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
4.0

It’s was VERY warm for a climate controlled place

Jazmyn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
5.0

NA

ROSE W. 
Rating:
5.0

I didn't see where there is any Improvement needed

ANNETTE W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
4.0

Continue good customer service.

JOSEPH F. 
Rating:
1.0

Nothing for me at hey 80 location in Jackson rude bad customer service. From here on out if it's Northview Dr in Jackson I'm going to hwy 80 in Pearl if not one of those I just

Jermaine A. 
Rating:
3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

QUEEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

CLYDE M. 
Rating:
1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

QUEEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENIS T. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

MONDARIUS W. 
Rating:
4.0

The dolly is not tied down properly. The little green tie broke while driving. I did not use the dolly but it got moved while in motion. Upgrade the tie down on the dolly.

ALVIN M. 
Rating:
4.0

This a busy location so I understand. My only suggestion would be having some of the workers to assist customers when they see them pull up in the designated areas with equipment return. Ms. Shay is exceptional and took time to explain some things to me.

SHARMON R. 
Rating:
5.0

Customer did not leave a comment.

RODERICK W. 
Rating:
3.0

Based on COVID-19, I recommend cleaning the inside of vehicle before renting .

RONZA A. 
Rating:
5.0

No comment.

Robert D. 
Rating:
5.0

I was not given a receipt for the amount of refund when I returned trailer. A day early.

EARNEST W. 
Rating:
4.0

Customer did not leave a comment.

BILLY L. 
Rating:
4.0

I was told that there was a significant charge for returning packing blankets unfolded. I did fold them all, but when I returned the truck the receiving location manager was very surprised that the blankets were folded. Not a big deal.

MICHAEL B. 
Rating:
3.0

I made a reservation to pick up a car dolly as closest possible to the location where I was picking up a vehicle, which was more than three hours away. A half hour after getting on the road, I was contacted by the U-Haul location where I was set to pick up the dolly and was told they did not have a dolly there and I would have to drive even farther out of my way to pick up the dolly at a different location. They failed to tell me that the new location would be closed by the time I got there. So once this was discovered, I spent the next 30 minutes calling around the city trying to find a tow dolly, which was unsuccessful. I ended up going to a fourth U-Haul location and renting a car trailer. The individuals at the first location were rude. I don't care to continue on writing about my awful experience on here. Please contact me at 205-253-4333. Thank you

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Nothing always pick up at this location very friendly

STEPHANIE O. 
Rating:
5.0

Customer did not leave a comment.

Clinetta G. 
Rating:
5.0

Customer did not leave a comment.

IDA T. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Customer did not leave a comment.

EDITH H. 
Rating:
5.0

Customer did not leave a comment.

BENARD J. 
Rating:
4.0

Customer did not leave a comment.

Darlene B.  |  Overall Experience 
Rating:
5.0

Offer disposal blankets to the customers att a set price.

BENITA B. 
Rating:
5.0

Customer did not leave a comment.

Bert W. 
Rating:
5.0

Nothing- excellent customer service

SHERRI M. 
Rating:
5.0

The tail light was installed with revers and they came out. I had to tape tail light in. This was a plastic fender

ROBERT S. 
Rating:
5.0

The personnel at this location were friendly, professional, and very helpful.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

CHANDA R. 
Rating:
1.0

Customer did not leave a comment.

SHANEKA B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE L. 
Rating:
5.0

This pickup location was great. It was UHaul that changed our pickup location to one further and out of my way.

Jerri M. 
Rating:
5.0

Customer did not leave a comment.

micheal G. 
Rating:
3.0

I reserved at one location and location was switched without notice. The new location address was not given I had to figure it out myself.I didn't get the furniture or appliance dollies I reserved.I was not compensated for the inconvenience.

KADESTRIC R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

ERIC Q. 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis K.  |  First Impressions 
Rating:
3.0

Good

Walter E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shatandria m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  First Impressions 
Rating:
5.0

Convince Prices

Helping Hands C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful service.

willie j.  |  First Impressions 
No reviews have been submitted for this location.

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