Customer Reviews for U-Haul Storage of Jackson

4,194 reviews

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Corine B. 
Rating:
4.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Truck was smooth ride but you all need to talk with lady wait on me. She was not friendly

Charles B. 
Rating:
5.0

Customer did not leave a comment.

ADRIN G. 
Rating:
3.0

I asked for an extension and I was told I would get an extension at no additional cost, but I was charged extra for the extension.

KRISTI W. 
Rating:
5.0

The price matching was overall most promising and the service was outstanding.

Patricia C. 
Rating:
1.0

After waiting over 4 hours for the hitch to be installed (I was OK about that), they messed up the signal lights and brakes and had to go back in to get them working again. Now my rear camera sensor is alarming when I put the car in reverse, although nothing is behind me. It is souning the alarm because the camera is no longer alinged properly on the bumper---the bumper was not put back correctly. Then, there is the rear side panal they removed to do the work an didn't get it re-seated properly when they put it back on---it is sticking out 1/4 inch instead of being flush with the body. I have to drive 80 miles round trip tomorrow to get them to fix the cockeyed mess they made and hope they don't break something in the process. I am angry and disappointed in the qualty of the work.

KAREN F. 
Rating:
4.0

N/A

RICKEY B. 
Rating:
4.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

EDDIE C. 
Rating:
4.0

Customer did not leave a comment.

SABRINA E. 
Rating:
5.0

None to add

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Augusto L. 
Rating:
4.0

The staff sold the service. Because of her expertise my issues that I created for myself were handled with great and expedient resolve. I was elated.

TRACEY B. 
Rating:
5.0

Customer did not leave a comment.

ASHYIA D. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MILTON G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOSETTE C. 
Rating:
1.0

Make sure the trucks that are being rented out actually works. I rented a 26ft to make it one trip but when the 26th foot broke down, I had to settle for a 15ft truck which resulted

ANGELA A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
4.0

Customer did not leave a comment.

JACOB R. 
Rating:
3.0

I rented a 15 foot truck on December 23, 2021 for 12 hours. It was returned within 9 hours. My husband gave the keys to a young man who we thought processed the truck as having been returned. However, the next morning I was contacted by a young lady who asked me "uhh...when are you going to return the truck?" I replied that we returned the truck on yesterday. Her response was "Okay." But the truck wasn't processed as having been returned until December 26, 2021 after I sent an email on December 25, 2021 asking why was the truck still showing as not having been returned. I assume the employees may have been in training.

ADRIENNE W. 
Rating:
4.0

Customer did not leave a comment.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

EDDIE C. 
Rating:
5.0

Great speedy service

SHONTE E. 
Rating:
5.0

Customer did not leave a comment.

Dolly R. 
Rating:
5.0

Continue on with the demonstrated professional service

MITTIE W. 
Rating:
3.0

Odd that the location would be closed on a work day close to the holidays. Thanks for the help of a patience and very competent customer service representative I was able to get a badly needed truck from the location.

Leon W. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA D. 
Rating:
1.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Please grease the bearings on the trailer. My fuel mileage dropped by 4mpg with just the trailer without the tractor tool loaded.

ANTHONY W. 
Rating:
5.0

Nothing, service was awsome.

HATTIE F. 
Rating:
5.0

Customer did not leave a comment.

Shawna B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ADRIANNE H. 
Rating:
5.0

Nothing everyone was very professional

TRAVIS M. 
Rating:
1.0

Your U-Haul app kept freezing making the pick up and drop off very difficult

Dyrus C. 
Rating:
5.0

I didn't have to Waite long at all. The young lady that checked me out was servicing everyone with little help but she was so very humble and nice. She greeted and said thank you. I will come again.

MELINDA B. 
Rating:
1.0

I was told to leave used uhaul boxes in the truck because uhaul had a return the box program so others could use them. I did just that and was charged a $55 cleaning fee. If they had called me I would have came and got he boxes back!! Then when I tried to call I was on hold for over 30 mins and the phone hung up.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

LAUREEN J. 
Rating:
5.0

Fantastic Service

howard Roosevelt s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA B. 
Rating:
4.0

Customer did not leave a comment.

eddie P. 
Rating:
1.0

Let one of his employee go Dylan or Derrick so dam rude. Want to do what he want to do , not what the customer want.

LISA D. 
Rating:
3.0

I reserved a uhaul truck 2 weeks in advance in order to pick it up by my house. I got a text message the day before saying It was changed and I was forced to drive an extra hour round trip inorder to get the truck. I also was not thrilled that the address I was sent for the new location brought me to the complete wrong location.

Aaron R. 
Rating:
5.0

Just make sure you keep them happy 😊

ADRIENE J. 
Rating:
5.0

Both employees were great check in and out

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Tyrene R.  |  Online Move In 
Rating:
5.0

The night before my reservation date I was called that the pick up location changed. The new location was only 2 miles from the original. When I arrived it was discovered that my equipment was missing and presumes stolen. My rep found my equipment at the original pickup and they did a great job getting me on my way.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

ROSE W. 
Rating:
1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

janice r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA J. 
Rating:
3.0

Customer did not leave a comment.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
4.0

It can be better on the maintenance

MARLAINA S. 
Rating:
2.0

I understand they were busy and they only ones to have a truck available. I had been told other vehicles were available only to get a call and get cancelled. The truck was plastered with bugs and debris on the outside. The young man was very involved in his phone conversation and his instructions were quick and the statement “don't worry about the scratches and dents”. “The key is in the truck!” The hood was not properly closed and he tried to convince me it was! From being told that there was a truck available in Flowood, Ms then canceled; I was offered a larger truck in Magee, Ms and only mileage was going to be deducted. A 20 foot truck vs a 10 ft truck = more gas. Because of the unavailability of moving trucks at the time we needed it, I feel we were a pawn in the game of need. The pick up location is already in a rough part of Jackson, Ms and from the check in process until I left, the actions reflected so! Please share with the employees that everyone does not have a hood mentality and should not be treated as such!

JACQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN K. 
Rating:
5.0

Customer did not leave a comment.

LARICO W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
3.0

Originally scheduled for Pick Up Location: North State U Store and Lock 5850 N State St Jackson, MS 39206 When we got there, there was no one there and only a call to the 800 number revealed that the web-based truck pick up was not an option for this vehicle. There should not be any availability listed for a type of pick up when that pick up is not available. This resulted in us having to drive to a separate distant location and the process for the vehicle return was also very difficult. Was very disappointed in the process.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

DEYANA R. 
Rating:
4.0

Customer did not leave a comment.

CANDACE J. 
Rating:
5.0

Customer did not leave a comment.

DONELL P. 
Rating:
3.0

Ok

Dempsey H. 
Rating:
5.0

I was very disappointed in my check in process. I made a reservation a week before I was due to come in to pick up the truck n and my experience was a rush job and I was treated as I was bothering them. Just pay and get the stepping type of service.

JACQUELINE B. 
Rating:
1.0

I was overcharged and the so called manager was rude. I was also given wrong information and what I called for was not done. I'm putting in a complaint.

RIA R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  Overall Experience 
Rating:
5.0

Moved out date 11/4/2021.

Curtis B.  |  Overall Experience 
Rating:
1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Tommie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

customer service was awesome

ANGELA T. 
Rating:
4.0

Great customer service, noted the trailer was not clean and moped it before I left. It was an older trailer with a floor that has seen better days. Hard to push any items due to floor irregularities.

JAMES C. 
Rating:
1.0

Reservation was at Pearl U-Haul. They sent me to Jackson U-Haul but when I got there they said they didn't have a 6x12 enclosed trailer. After about 30 minutes of looking for someone else who had one Jackson agreed to give me the one that some else had reserved for 3:00 pickup. And I still haven't received my $50 reservation guarantee.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Pickup location changed then my phone sent me to the wrong address. They said it happens “all the time” and directed me 5 miles down the same road to the correct location. My vehicle had the battery stolen so they found another one for me and I was on my way.

ALEX H. 
Rating:
3.0

A staff member refused to rent me a uhaul because I didn't have a bank account at the time.It wasn't this last visit.

COREY K. 
Rating:
5.0

Everything was great. Only thing is that the breaks of the van feel like they are going out .

RICHARD R. 
Rating:
1.0

They over charged me to go just to north jackson from west jackson. All together I paid over a hundred dollars to pick one couch up.. parked my car on there lot came back my car has scratches on the hood of the car. Brand new car 2021...

Jeremy G. 
Rating:
3.0

None improvement needed

LARRY L. 
Rating:
5.0

It's not sure what I can say you can do to improve it but I can say just keep up the good work thank you u-haul for being there for me

STACEY B. 
Rating:
5.0

Great service

TERRY D. 
Rating:
5.0

Very clean facility. ALL employees were always helpful and professional.

Candace C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

PARAMJIT S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE G. 
Rating:
4.0

I waited 15 minutes in the return vehicle space waiting for someone to come out but I had to come in to get someone

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Samuel E. 
Rating:
3.0

Customer did not leave a comment.

CANDIS C. 
Rating:
5.0

Mr. Tony was more than helpful and the lady that worked that morning the young man that checked me in was very professional as well. Because I'm order and I've worked in customer service, I wouldn't be on my cell phone when a customer came in this was on the evening shift, just be mindful of your customers. But would I comeback MOST DEFINITELY

ANGELA T. 
Rating:
1.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

Easy rental, fast and efficient.

LUCILLE M. 
Rating:
5.0

Great job

SHERIKA C. 
Rating:
4.0

I had no issues. I was in and out in a quick time (it was busy and at the end of the month).

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

Kristina C. 
Rating:
4.0

Customer did not leave a comment.

ARNESS G. 
Rating:
5.0

Customer did not leave a comment.

RUBY L. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Very helpful employees.

TINA B. 
Rating:
5.0

n/a

SHEILA H. 
Rating:
1.0

We originally requested a pick up in Pearl MS and found out later that we had to pick up at Ellis and Hwy 80 location. My daughter is a medic and just this past weekend she and her partner had stopped to get gas. A car load of men came up and pulled a gun on them and chased them back to their headquarters. I did not want her going over there especially at night to drop off. I called the morning of pick up and spoke to Lashandra and asked her if we could drop in another location. We were in the phone approximately 40 minutes while she checked. She came back and said that we could drop at the Pruitt Lane in Pearl, MS. I asked her would I get a text or email with the changes and she said no that as soon as the trailer was picked up that afternoon that it would update but she was putting it in the notes. My daughter dropped the trailer in Pearl and we thought everything was fine until I got a call early this morning stating if I didn't come get the trailer and take it back to Ellis that I would be charged over $300.00 dollars. My daughter was back on duty today so I had to find someone else to go pick it up and take it to Ellis. The man in Pearl had the notes written by Lashandra in front of him and had read them and all of the above was clearly stated yet the man at Ellis told him that no one there would ever tell anyone that yet he knew exactly where to call this morning about his trailer. My family has used Uhaul and no one else to move everything for years. In fact a week ago this past Monday I had rented a large U haul truck to move myself from Columbus MS to Brandon MS. I have never been so outdone with anyone in my life. If this is the way U Haul does business then I know I need to go elsewhere ! I will also tell any and everyone I know that if they have to rent anything to pay the few dollars extra and rent from someone else. On one other note I do have to say that when I spoke with Lashandra she was very courteous and I know she was trying to be helpful. As far as the man that said that no one at his place would ever tell anyone anything like that…. Never say never ! Consider me a life long customer that one really bad experience cost U haul a faithful customer. A. Wade

ANETTE W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B.  |  First Impressions 
Rating:
4.0

It’s was VERY warm for a climate controlled place

Jazmyn N.  |  First Impressions 
Rating:
3.0

Good

Walter E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shatandria m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  First Impressions 
Rating:
5.0

Convince Prices

Helping Hands C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful service.

willie j.  |  First Impressions 
No reviews have been submitted for this location.

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