Customer Reviews for U-Haul Storage of Jackson

4,598 reviews

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I still have not received my $60.00 deposit back..

David B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David Y. 
Rating:
4.0

I have not received my $60.00 deposit back on my card yet, still waiting on that..

David B. 
Rating:
5.0

the check back in after hours should be much more easier. online....but other than that.. This location was awesome

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA J. 
Rating:
3.0

Customer service, means a lot to me, The employees seems like they're Tired and it's early in the morning. No smiles just duh duh okay,'Next' ! But other than that I enjoyed the service, the Prices are reasonable

perry L. 
Rating:
4.0

More front counter assistance needed

MACRTHUR M. 
Rating:
5.0

The staff was great

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Cordelia A. 
Rating:
4.0

I'm going to Use your Services again next week ,so I'll review and Respond then

perry L. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
3.0

This truck I was assigned to as extremely filthy. It was as clearly dirty when the worker handed it over to me and she didn't try to ensure that it was clean. The cup holders were filled sodas and trash. The doors were sticky and the floor boards were extremely filthy. For the amount of money I spent to rent this vehicle at least it could have been cleaned.

Earnest W. 
Rating:
3.0

Employees were very professional. Truck was well maintained and cleaned.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Noah G. 
Rating:
5.0

Customer did not leave a comment.

Kraig S. 
Rating:
2.0

Need some tires

benny C. 
Rating:
4.0

Customer did not leave a comment.

ROY T. 
Rating:
4.0

Customer did not leave a comment.

Felicia S. 
Rating:
5.0

They were awesome and took care of us!!!

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
4.0

Customer did not leave a comment.

Crystal G. 
Rating:
1.0

NEVER WILL I EVER REFER THIS LOCATION OR THE LOCATION I PICKED UP FROM TO ANYBODY

Lashondra D. 
Rating:
2.0

Customer did not leave a comment.

Juana B. 
Rating:
5.0

Customer did not leave a comment.

Kelvin C. 
Rating:
5.0

Customer did not leave a comment.

sparkle D. 
Rating:
5.0

Make your Manger's and associates be helpful and research issues on paid update accounts. My account was paid. Had a lock on my unit 4417, I rented car to move my things in. The same night. But... Earlier that day the THE MANAGER!!! Told me I have a balance. So I had to go and look at my receipts. And I was on my lunch break. Wasted my time and my truck turned in late all because a Manager didn't do her Job.

Twyonda R. 
Rating:
3.0

Customer did not leave a comment.

Loretta G. 
Rating:
5.0

Always friendly with a smile!

Earlene R. 
Rating:
5.0

Good customer service to the end of each customer visit in a "thank you, have a good.......".

sharon R. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus R. 
Rating:
5.0

Customer did not leave a comment.

Bonita W. 
Rating:
5.0

Customer did not leave a comment.

Latoya S. 
Rating:
5.0

Customer did not leave a comment.

Mynetris G.  |  First Impressions 
Rating:
1.0

I rented a van for a day (19.99 daily rate), the uhaul clerk asked me approximately what time I would return the van, I said 3pm,(10am-3pm same day), I return the van 3:30, (had to refuel).. I only had the van approximately 5hrs!….the clerk charge me for an extra day!(19.99+10 insurance) $30 was added to the bill…I explained that the rental was for a day (24hrs) I only used the van for 5 hrs, how can I be charged an extra day , the clerk couldn't explain the reason, she informed me that I could speak to the manager who conveniently wasn't there.. the worst experience in the 20 yrs I've used Uhaul

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Alicia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVANTE D. 
Rating:
1.0

I need a return call from Corporate ASAP. I am going to the unit with a dectector

MELODIE T.  |  First Impressions 
Rating:
5.0

It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way

cierra j.  |  First Impressions 
Rating:
5.0

Excellent customer service and took care of me after I went to a couple other u haul locations

Robert P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

N/A

Al B. 
Rating:
5.0

Truck broke down got another, plus loaders , total 3 days down only paid for one day no meals or wages for time 12 hours beside road waiting. !!!! Get back to me on this since this time rented another u-haul and auto transport. —-!!!!

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON N. 
Rating:
4.0

NA

Gloria J. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Sigmund T. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

frances D. 
Rating:
5.0

The pre-ordered moving blankets were not in the truck as I thought the instructions stated.

James M. 
Rating:
5.0

Customer did not leave a comment.

Paula N. 
Rating:
5.0

Customer did not leave a comment.

Kirderra H. 
Rating:
5.0

Customer did not leave a comment.

carl J. 
Rating:
3.0

My flight was delayed causing me to arrived later than planned and past the closing time of the location. I called to change my reservation to a "online" pickup, and was told that the change was all set. I received both and email and text message confirming the change had been made. When I arrived, not only was the online pickup service not available, but I was now stranded at the pick up location after hours with no transportation. I waited on hold with customer service for almost an hour only to find out that the change had not been made and there was no way for me to pick up the truck I had reserved previously. I was not able to pick the vehicle up until 9am the following morning which caused me to be late for a pre-scheduled appointment and delayed the remainder of my trip. After picking the truck up I noticed that there was broken glass on my seat and I continued to find pieces of glass all over the cab throughout my trip. The vehicle also required some maintenance as it pulled heavily to the right while driving and had a loud exhaust or manifold leak which did not help its already poor fuel economy. Overall and very stressful and aggravating experience.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Everything was great. Excellent service.

Michael L. 
Rating:
5.0

Staff was friendly and professional.

Keisha O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

They were exceptional and very courteous I got in and out promptly

Richard M. 
Rating:
4.0

As a military veteran, I have used UHAUL Services off and on for more than 40 years. This is the first time that I was completely satisfied. Especially with the GMC vehicle. My only disappointment is that UHAUL does not give military discounts. Unbelievable!!

Henry C. 
Rating:
5.0

Nothing fast pleasant service

HOPE I. 
Rating:
5.0

Customer did not leave a comment.

Kistsha L G. 
Rating:
3.0

When you offer reservations for items it's expected that those items are on hand thus the meaning of the word reservation. I had to buy items that were not available per my reservation.

Chad C. 
Rating:
4.0

I tried several times to return vehicle online every time something went wrong.. it appears it is used to just add an additional fee when returning after hours.

BILLY B. 
Rating:
3.0

Customer did not leave a comment.

Elijah F. 
Rating:
1.0

All uhaul do is fail people. You rent the uhaul from a location that's closer to your destination and when it's not available the charge you for the mileage you use instead of giving extra miles for your travel on top of many many other things. I've been renting uhauls along time and they get worse by the year. I recently dropped of a truck in Biloxi MS putting the truck back on on 1/4 tank and the location said it was on a 1/8 tank. They knew I was 3hrs away and charged me any way knowing full well the truck was on 1/4 tank 34961182. WHAT A JOKE!!!!

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Megan J. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Roger J. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
3.0

i was less than impressed with the young lady i initially met with when requesting a truck. She was on the phone and didnt seem interested in helping me, as she stated we don't have any trucks available, after going to several other locations i decided to go online and reserve a truck at THIS location, when i came back THEY DID HAVE Trucks, i felt a little slighted that a worker JUST LIED to me and wasted a lot of my time. The young gentleman helped me very nicely when i returned with my reservation, the young lady STILL on her phone STILL seemed unbothered..... I WAS very disappointed that better customer service was not exhibited on my initial visit.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Traveon W. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

SHAMEIKA C. 
Rating:
3.0

Did not have the pads I request or dolly I requested. The truck was on empty when I picked it up and I was told it was a quarter full. I did not leave the lot and went back and told the lady in charge and she said I would have to call to get it adjusted. That call took twenty minutes and that lady said the site could have taken care of it.

Fred H. 
Rating:
3.0

There was a problem with the strap on the trailer, and both straps to tie the car down were very rusty. Also, I brought the trailer back at 5pm instead of 3pm, and called in at 2pm, but when I got there at 5pm, the attendant charged me for two days. I asked her if I could keep the trailer then because I wasn't finished. She said that I could, but I would have to pay for the same day twice. It's what she said kept showing up in her computer. I didn't understand this policy and other than that, the overall experience was ok, I guess it would have been great if I didn't have to pay for an extra day that I couldn't use the trailer on.

Johnathan B. 
Rating:
5.0

I felt safe. And well lighted...and not to pass out...air

Tanya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latamarah B. 
Rating:
5.0

Customer did not leave a comment.

Dot B. 
Rating:
5.0

Ok

Elijah I. 
Rating:
3.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

The person who rented the uhaul was very nice and pleasant and had good customer service. The person who brought the truck was pleasant with good customer service.

Angela C. 
Rating:
4.0

I used the counter pickup for my rental and your staff was great

Clarence J. 
Rating:
5.0

Na

Raquel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bettie S W. 
Rating:
5.0

Customer did not leave a comment.

Seirra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

vernon h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

I wouldn't change one thing

lawanda M. 
Rating:
5.0

Very helpful and professional

Tommy H. 
Rating:
4.0

Customer did not leave a comment.

Thad M. 
Rating:
5.0

Customer did not leave a comment.

renna F. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Brandy Z. 
Rating:
5.0

Customer did not leave a comment.

devon P. 
Rating:
3.0

Customer did not leave a comment.

Jeffery J. 
Rating:
4.0

Customer did not leave a comment.

Andrei V. 
Rating:
4.0

Customer did not leave a comment.

Brittannica H. 
Rating:
4.0

The location is very good and the staff is helpful. However, the trailer I got had a good bit of sheet rock dust in it. The main issue I had was in returning the unit. The app kept failing when trying to upload photos. After 4 attempts and logging in/out of the app twice, it still wouldn't work. I had to call the Uhaul # and get someone who could take the return photos by email. Very frustrating when it is 10:30pm at night.

Marion Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Lafreda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Teresina T. 
Rating:
5.0

Customer did not leave a comment.

J T. 
Rating:
5.0

Customer did not leave a comment.

darlene L. 
Rating:
5.0

Continue doing what you are doing

Tommy H. 
Rating:
4.0

Customer did not leave a comment.

Ramona H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dance O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSEY L.  |  First Impressions 
Rating:
2.0

Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.

Daphne A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BESSIE LEE K.  |  Overall Experience 
Rating:
5.0

Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.

DICK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dejuanna P.  |  Overall Experience 
Rating:
5.0

All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins

Barbara C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica H.  |  First Impressions 
Rating:
5.0

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamela r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracey W.  |  Overall Experience 
Rating:
4.0

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

john b.  |  Overall Experience 
Rating:
3.0

Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Tonya O.  |  First Impressions 
Rating:
3.0

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Deundra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa w.  |  First Impressions 
Rating:
5.0

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

CHERYL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawna B.  |  Overall Experience 
Rating:
5.0

Fantastic Service

Alexandira S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrene R.  |  Online Move In 
Rating:
1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

janice r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  Overall Experience 
Rating:
5.0

Moved out date 11/4/2021.

Curtis B.  |  Overall Experience 
Rating:
1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Tommie W.  |  First Impressions 
Rating:
5.0

Very clean facility. ALL employees were always helpful and professional.

Candace C.  |  Overall Experience 
Rating:
5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Pinkie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B.  |  First Impressions 
Rating:
4.0

It’s was VERY warm for a climate controlled place

Jazmyn N.  |  First Impressions 
Rating:
3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

QUEEN B.  |  Overall Experience 
Rating:
1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

QUEEN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darlene B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis K.  |  First Impressions 
Rating:
2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Destiny H.  |  Overall Experience 
Rating:
3.0

Good

Walter E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANDA R.  |  Overall Experience 
Rating:
5.0

No problems.

Shekia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shatandria m.  |  First Impressions 
Rating:
3.0

Unit leaked

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brad l.  |  Overall Experience 
Rating:
1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

sheila j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  First Impressions 
Rating:
4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

calvin n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekysha W.  |  Overall Experience 
Rating:
3.0

My card never worked for the door my storage unit was in

KIMESHIA W.  |  Overall Experience 
Rating:
5.0

The staff was great and took care of everything that needed to be taken care of.

shelby P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TORNESHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonna M.  |  Overall Experience 
Rating:
4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Latonya W.  |  Overall Experience 
Rating:
5.0

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

WARNER H.  |  Overall Experience 
Rating:
5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Keyonna M.  |  First Impressions 
Rating:
5.0

Convince Prices

Helping Hands C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sherman S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa G.  |  Overall Experience 
Rating:
1.0

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

DORIAN C.  |  Overall Experience 
Rating:
2.0

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

christopher c.  |  Overall Experience 
Rating:
3.0

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Monterius H.  |  Overall Experience 
Rating:
5.0

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Paul R.  |  First Impressions 
Rating:
4.0

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

bridget c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASMINE L.  |  Overall Experience 
Rating:
5.0

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

larry h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julia j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keira K.  |  First Impressions 
Rating:
1.0

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Canzatia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  Overall Experience 
Rating:
2.0

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

christopher c.  |  First Impressions 
Rating:
4.0

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Betty W.  |  First Impressions 
Rating:
5.0

Everything was fine

Calandria J.  |  Overall Experience 
Rating:
5.0

Staff was more than friendly they were helpful

Larry W.  |  First Impressions 
Rating:
1.0

Rats eat up your furniture

briana m.  |  First Impressions 
Rating:
5.0

Very friendly and helpful service.

willie j.  |  First Impressions 
Rating:
4.0

Good

Patrice S.  |  Overall Experience 
Rating:
4.0

was very nice and had no problem i would recommand

angela l.  |  First Impressions