Customer Reviews for U-Haul Storage of Klamath Falls

3,352 reviews

2528 Washburn Wy   Klamath Falls, OR 97603
(Across from the Grange Co-Op)

(541) 883-7147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 883-7147

2528 Washburn Wy
Klamath Falls, OR 97603
(Across from the Grange Co-Op)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jazmine H. 
Rating:
5.0

No improve needed you people are just out standing.

CECILIO R. 
Rating:
3.0

Better managers. Over the years I've dealt with really great managers from that location, until this last couple of years. I told her that I would be using the rental 1 to 2 days, but she went and rented it out without checking with me. Then she went and sent me 40 push notifications in one day. I called several times and she never returned my calls. Just put a hold on my account. Was the rudest experience I've ever had there, and I've been doing business with that location for 10 years.

MICHELLE F. 
Rating:
5.0

Checking in and the rental return was very smooth and fast. The vehicle itself (pickup chevy silverado) was Awesome i want one!! Thank you. The rates were reasonable as well. Nice office people.

Christine W. 
Rating:
5.0

Super fast and easy! The guy working there was very nice!

Warren D. 
Rating:
5.0

Thank you. Always a pleasure to work with all of you. John Detroit

JOHN D. 
Rating:
5.0

Crystal is awesome. Always appreciate her help.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

They make it really easy. Got no credit for 1/4 tank of gas left in the truck and that is not right. How are you supposed to return a large truck with the no gas light on?

JUAN M. 
Rating:
5.0

Everything was great. Was treated excellent

Scott D. 
Rating:
1.0

Tires were bald, traveling to Medford was very scary. Poor customer service and they overcharged me for gas. I left truck with more gas than they started us out with. When I picked up truck there was no gas and we left it over half full. Terrible service! Will never recommend your store to anyone!

John J. 
Rating:
5.0

I didn't even have to get out of my car. The attendant came to my window checked me out over her device while another attendant disconnected the trailer from my vehicle. I was in an out in three minutes.

JOHN P. 
Rating:
5.0

nice young man again un hooked

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Byron L. 
Rating:
5.0

Nothing the staff was very nice and courteous , the location was very clean ,and so was the vehicle

VINCENT S. 
Rating:
5.0

Prompt service, pleasant employees

CONNIE T. 
Rating:
5.0

Excellent customer service

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

The truck was great. Parking was a challenge. Too many small cars take too much room. I like that all the vehicles I have rented from Uhaul here have been great.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

GRANT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PATRICK B. 
Rating:
5.0

It was a great experience thank you uhaul

Hector G. 
Rating:
5.0

This location was well clean and organized. The staff member that checked us back in was cordial, quick and very efficient.

Kathy L. 
Rating:
5.0

I dropped my trailer rental off and was out of there in minutes with a printed receipt. Great job.

James S. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
5.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

when you give a quote you need to stay with it, i am having so much trouble with you guys trying to get my money back from you guys , i did niot go over my days and returned it early

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

LEO H. 
Rating:
5.0

Exceptional service

CARI MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD GARRETT H. 
Rating:
4.0

Customer did not leave a comment.

SULAIMAN A. 
Rating:
4.0

Customer did not leave a comment.

WENDY SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Nothing that I can think of. Your personnel fast, efficient and friendly - they were really great!

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

PERRY R. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Wonderful service. Fast and easy check out. Friendly staff. Would highly recommend

sophia C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The only problem we had was that when we drove less than 10 miles away, we found a screw in one of the tires. I called the number listed and after a 10 minute wait, I was told to bring the trailer back and they would exchange it. It was exchanged but not without a bit of grumbling.

LEANNA B. 
Rating:
5.0

I don't know much you could do except maybe give the manager and ass. Manager a raise they are great

DARREL T. 
Rating:
5.0

Crystal is the one who helped us. She is by far an extremely patient and polite worker. She knows how to listen and is very well versed on people skills. Definately an asset to your organization! Workers come and go. She's a keeper.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Great experience, employees were very helpful. Went very smoothly!👍

David C. 
Rating:
2.0

The facility and truck were dirty. The truck had dings and dents all over it, mirror was broke.

ANTONY J. 
Rating:
5.0

Customer did not leave a comment.

ALVIN H. 
Rating:
1.0

This place is terrible. I will never use uhaul again. I intend to contact a attorney. Your Truck was used to transport marijuana and wasn't cleaned properly. Now my furniture is destroyed. Also the truck broke down and me and my wife could have died because he hydraulic brakes failed. Finally because of the breakdown we had to pay for another nights hotel. If I could give zero stars I would.

Walter L. 
Rating:
5.0

Everyone was so helpful and professional

Rickey M. 
Rating:
4.0

Listened to my concerns and included notes on the return.👍

JAMES B. 
Rating:
5.0

Excellent customer service and easy check in and out

Michelle V. 
Rating:
5.0

Customer did not leave a comment.

Noko H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VERNE F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Oil change needed to be done on truck

ALVIN H. 
Rating:
3.0

Was clean but truck seemed to have some mechanical issues with steering and breaking

Loren A. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
4.0

Customer did not leave a comment.

CATHEY ANN H. 
Rating:
5.0

Very helpful, friendly personel.

gene H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

MANUEL V. 
Rating:
5.0

Nothing at all. Best uhaul I've been to out of many. 3rd time in the other day and as usual I'm out the door hooking up in no time.

DAKOTA R. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
4.0

I should have kept the blankets 5.00 charged. Didn't use dolly but can see why that was questionable.

SANDRA KAY H. 
Rating:
5.0

Customer did not leave a comment.

Colton B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL JACKSON M. 
Rating:
5.0

Very helpful.

Brenda W. 
Rating:
3.0

I NEEDED A 5X8 BUT THAT GAVE ME A 6X12

JUSTIN F. 
Rating:
3.0

The truck I rented has over 160,000 miles on it which is fine but even old trucks can be cleaned. It was filthy inside and the exterior had innumerable scratches/dents and the front passenger side headlight is broken. It was a in-town rental, so maybe the trucks that are on their last let go the in in-town moves.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

extremely helpful, could not have been better!

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

DALE E. 
Rating:
3.0

another small crowded location. one employee to handle numerous customers. he did a great job keeping his professionalism. one customer hooked up a trailer to leave. in his haste he ran over a parked trailer. he then proceeded to leave the lot with no trailer lights.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Crystal..Michael ..and crew are very pleasent to deal with...never a problem with this dealer....ty!

JEFFREY GEYER A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Bernard S. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Manager Crystal and staff work hard to make the customer experience fast and friendly. Highly recommend them for your moving needs.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

KIARA LEE ANN F. 
Rating:
5.0

Nothing , your employees were very friendly and helpful. Good job .👍

KATHYRN DARLENE H. 
Rating:
5.0

Was good to see we still have friendly people in the store and they treated me and dad as a valued customer and acted professional and knew there job and when I returned truck went as far to show me final cost and questions were answered and explained why that was.would I recommend to others I would if they where in market for there services.

david B. 
Rating:
5.0

The gentleman that check me in and Klamath Falls was extremely nice and efficient kudos to him! Nice to see a good attitude I think his name was Mike young guy

Jeffrey A. 
Rating:
4.0

Oil service light was on & there was dog hair & dust bunnies in the crevices of the plastic pieces in the cab

Colleen F. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
2.0

So the bill was over $100 more than what I was quoted on the phone which is frustrating if I had any other chose in Klamath I would have gone elsewhere. While I understand that it is a moving truck (nothing fancy) it was very dirty on the inside. It ran well got the job done so I am appreciative of that. All of the staff members that I encountered were extremely helpful and nice. Great customer service.

AMANDA NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

She was Super helpful and nice

Delbert H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
4.0

We had a positive experience, would recommend to anyone. I also love the fact that U-haul procures most of its products from American sources. Brian Schmidthans

BRIAN S. 
Rating:
5.0

Full time hitch installer would be nice

Greg M. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Employees work hard keeping up with this busy location. The manager and staff are always hustling to help customers.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

ralph/anthony h.  |  First Impressions 
Rating:
2.0

I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Stuart T.  |  Overall Experience 
No reviews have been submitted for this location.

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