Customer Reviews for U-Haul Storage of Klamath Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Klamath Falls

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Kimberly S. on

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Lee T. on

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Ease of paperwork. Got good advice for driving on icy roads.

Nickole P. on

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Virginia M. on

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Crystal and staff at the Washburn location in Klamath Falls were excellent to work with

Hector B. on

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Very helpful and great customer service. The store was very clean.

Linda W. on

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Virginia C. on

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James P. on

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Margaret F. on

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My bank card was turned down because your rep didnt enter it the right way. Even after I called the bank and the transaction was approved he didnt enter it properly until the woman working there told him how to enterit properly. I suggest employee traiining would be appropriate rather than embarrasing a customer.

Leah M. on

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Lisa L. on

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Danethel C. on

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scott W. on

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They had all of my information accurately logged in and the connection and setup was smooth and quick.

brandon R. on

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Fast friendly service, even after I changed my rental last minute.

anthony D. on

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Give a little more instruction on operating the truck.

Rich G. on

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Outstanding & helpful personnel!

MICHAEL L. on

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'Business with a smile' My truck reservation pick-up was conducted in a cordial manner. And, when I returned the truck the same occurred. I left with a good feeling for the quality service.

Mark T. on

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Mike F. on

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Nothing. Staff is very friendly and polite and was in and out. One happy customer ??

Kim S. on

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Crystal is a rockstar! Friendly and helpful.

Kim S. on

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Everything was prompt, friendly and efficient. Thank you.

Jordan A. on

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Erin Y. on

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LISA W. on

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Great customer service. No improvement needed.

Clarence K. on

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Alfred L. on

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Office and staff are terrific. Special thanks to CRYSTAL during trying time with computer problems accessing their system.

TERESA G. on

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Making sure that all the details of who will give you a deposit back and who will not I got the run around and had to redeliever the truck to a different location so I could get my deposit back and or if have wait for it to come in the mail. Still got the run around with and had to use work time to redeliever as well as wait for uhaul to call after call to undo delievery so the new location could return my deposit.

BEN P. on

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richard A. on

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The semi that moved it to Tucson must have been in a wreck.

Kenneth D. on

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Lance L. on

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GINNY M. on

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Calli W. on

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We dropped off here and it was so easy we didn't even have to go inside they came right out. They were so friendly and nice!

lewis A. on

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Chrys D. on

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Great experience! Great crew!

Keith B. on

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Can't say how great it is to have a friendly and helpful store manager. Ben is the best.

John M. on

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Brian B. on

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Gretchen E. on

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He tried to help me as much as possible but a very muffler in Sonora made it impossible for him to reduce my unnessisary charges. He was apologetic and sympathetic.

Mary Ann K. on

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Dealer forgot to include moving blankets in trailer.

Sandy E. on

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Mario E. on

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Lower or remove the .59 cents per mile too expensive

Ed D. on

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Monna A. on

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very helpful.

dana G. on

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Everyone in this office has been super to deal with.

Leonard A. on

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Don J. on

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Faster computers

allen C. on

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Bill and the staff were helpful and friendly. Appreciated their help in the moving process

Phil F. on

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all is good

George L. on

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Super fast friendly and accommodating

Linda C. on

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Very easy location to find. Friendly and efficient staff.

Alfred L. on

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Have actually done so!

Ed D. on

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Lights did not work. Wasted 30 min waiting for repairs.

Gary C. on

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Great service! thanks

Karen R. on

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I told him I wanted the trailer with high sides. I didn't have time to redo all the paperwork when he gave me the dirty trailer with low sides. It took an extra trip, but the job got done. Next time I will pick out my own trailer and make sure of what I'm renting.

curtis H. on

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Uhalls computer system was messed up, delayed things

Jose V. on

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Jo V. on

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Gary C. on

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Everything was fine until I went to gas the vehicle and get my receipt from office. It was confusing and here's why. It read on the contract that I received truck with a half a tank of gas. It also read that the truck had a fuel tank capacity of 26 gallons. The gas gauge read near empty so I figured it would take 13 gallons to get the fuel gauge back to half full. I put in 15 gallons to make sure there was plenty unless my calculations were off. I put the stated gallons in and to my surprise the gas gauge read full. How can that be when it stated on contract it had 26 fuel capacity. Then when I asked for a credit at the office the nice folks pointed out Uhaul will not credit over fill of fuel and pointed out that its in the contract. What was more confusing is the employee looked at contract and said I used only a gallon of gas. Impossible because I put 98 miles pulling several loads of debris. I did not plead my case any further with the office and said I would call the 800 number to see if I could get some kind of credit from company. It took awhile to get my receipt but then I asked if they would send it which they said they would ...that was not much of a big deal other than I had a ride waiting for me. But the fact that they said Uhaul would not work with me on a credit of some sort will make me think twice of using your trucks and trailers for my new demolition business. I do have another job lined up soon so if I get nowhere with my request I will look to another company here in town to do my business. I'm sure my boycott of Uhaul is a tiny drop in Uhaul bucket but to myself its a principle thing. Thx for reading and I hope you can see it how I do.

KEVIN M. on

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Prices to high for gas and mileage.

Michael S. on

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Kenneth D. on

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GARY W. on

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Sean M. on

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Interaction with staff was excellent trailer was in perfect condition and easily hooked up. Clean and lights and brake working well

Steven S. on

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denise D. on

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jeffrey O. on

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Christian I. on

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pat M. on

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SUSAN D. on

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Frank D. on

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Dakota and Ben very helpful and efficient.

Trace W. on

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Gale P. on

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Donna L. on

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we had a problem with setting up a request for the rental of the uhaul truck. I don't think it was the fault of the service center. we ordered a truck for 5 days round trip. But uhaul customer service set it up for 3 days one way, then charged us for being late and charged my credit card for the full amount before the truck was returned, and we returned the truck early on the 4th day. Two or three weeks earlier, we rented another truck. when we arrived to pick it up, it was not there. We were not notified, nor did we receive a call confirming information about the truck in both cases. The Uhaul center got a truck from another location for us. In both cases we were charged a late Fee. And in both cases, we returned the truck rentals early. Now I am having problems trying to get this corrected. Other wise the place were I picked up the rentals, were very helpful and kind.

Jonathan D. on

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The U-Haul system seemed to crash as we were trying to rent the trailer. The line was forming behind us and out the door. Staff is very helpful, but the system was pretty awful.

Nehemija W. on

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Great service

MARK G. on

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First drop point was closed week before. Unknown to Uhaul rental until we advised them. They then sent us another drop off location about 1 mile away. No problem, just seemed like lack of communication within Uhaul.

Anthony W. on

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George R. on

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Absolutely horrible service and attitude of attendant. Banging keyboards saying he should not have come to work today. Took over an hour to get truck. Very bad experience

Amie C. on

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Brian F. on

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kathy R. on

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Everything was great! From pricing to pick up and delivery. It pulled great and we didn't have a problem one going 2000+ miles. Thank you! I will use you again and refer you to anyone who needs it!

Daniel R. on

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Lawrence B. on

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Great experience all around with using Uhaul.

ed R. on

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Nice people

Ed D. on

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Dan G. on

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Kasey G. on

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Michael Z. on

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Ben Moore was Great to work with and I'd recommend this location to everyone.

Raymond T. on

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Real quick. In and out n done

dale W. on

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Nothing, your agents are very professional.

doug M. on

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Amy was very helpful and fixed me right up! She's helped me in the past and always made it easy.

dave T. on

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Perfect!

D. Leon T. on

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Amy Hansen who assisted me at this location went above and beyond to help me. I would highly recommend this location to anyone in the Klamath Falls area.

fred H. on

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They did all they could they were excellent to work with

Shanna K. on

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Rickie G. on

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I will recommend this facility but not the one in Santa Maria!

Daniel M. on

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Not clean equipment. Waited forever. Has in rig was not accurate. Maybe Ryder next time.

KesAmber C. on

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The manager was super helpful and kind. I couldn't get the website to work OR the app and the manager went out of his way to make sure I was able to return my uhaul.

John A. on

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Dave W. on

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I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.

evan r. on

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Great 👍

Ronald M. on

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I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

Kathleen D. on

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No problems, as expected.

tom d. on

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If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

Stuart T. on

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I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Susan G. on

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Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Allison W. on

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Great staff and easy equipment rental. Going back for more soon.

Amy A. on

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Storage container very dirty. Belongings were covered in cobwebs

Angeline A. on

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Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.