Customer Reviews for U-Haul Storage of Klamath Falls

3049 reviews

2528 Washburn Wy   Klamath Falls, OR 97603
(Across from the Grange Co-Op)

(541) 883-7147

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 883-7147

2528 Washburn Wy
Klamath Falls, OR 97603
(Across from the Grange Co-Op)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was friendly and helpful!

MEGAN L. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

i wished that our local store answered their phone. When you call it goes to the call center.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

Gale P. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

ralph/anthony h.  |  First Impressions 
Rating:
4.0

I woul not do anything to improve

Janice L. 
Rating:
5.0

Excellent customer service! I am so grateful for the help I received regarding a last minute emergency out of state trip.

chloe V. 
Rating:
4.0

Staff was very friendly and helpful. Truck was in poor condition and dirty upon pickup.

Dorthy K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Trenton S. 
Rating:
5.0

Customer did not leave a comment.

Rayline D. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Dropoff was very quick, polite, & efficient.

JERRY L. 
Rating:
5.0

Drop off was extremely easy. Attendant came out and greeted me right away. She did a quick once over of the truck and then signed off my paperwork. We were in & out in less than 5 minutes.

RICKY M. 
Rating:
5.0

Great customer service, very polite and quick to complete our order when picking up and returning.

Donette S. 
Rating:
5.0

The mobile app was difficult to check in and ultimately didn't work. The woman at the office was great!

charissa T. 
Rating:
4.0

Make the rental cheaper.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Provide more equipment for this facility. They had to tell people that they couldn't help them with their rental needs.

ROBERT BRUCE V. 
Rating:
5.0

Customer did not leave a comment.

jodie A. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

Make sure your equipment is road ready. I swear that thing was going to fall apart if we had to drive it any farther. It started to vibrate so bad if I tried to go above 55.

Michele B. 
Rating:
5.0

The guy who took my calm for the reservation was so friendly.. used my name when talking to me felt more like a friendly conversation rather then a boring business call. Also amazing customer service in store! Very helpful upbeat girls! You guys are doing awesome and the truck rental was very affordable and easy!

Brook H. 
Rating:
5.0

Customer did not leave a comment.

Adrian E. 
Rating:
5.0

Not a thing,,, everybody goes outta their way to make you feel welcome an appreciative,,, Klamath Falls uhaul is the best

Tonia P. 
Rating:
4.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

The location and people were nice and everyone was helpful.

CHRISTOPHER T. 
Rating:
3.0

A bit disappointed when I got in the truck and could smell cigarette odor, then found a butt in the cup holder. This led me to believe the truck was not properly cleaned just checked in and parked. Service picking up was good, dropping off trying to check in it wouldn't allow me to upload a photo and just kept starting over.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

Gayle C. 
Rating:
5.0

It's okay.

Kent A. 
Rating:
5.0

It would be wonderful if UHaul would provide a pickup service: I have to find someone to drive me to Uhaul to pick up the truck or van and then to get home when done. I would be willing to pay a small fee for the ease of coming and going.

denise B. 
Rating:
5.0

Great staff and great service!

Troy M. 
Rating:
5.0

Fast, efficient check-in/out. Agents demonstrated professionalism and friendliness.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Kylr S. 
Rating:
5.0

Customer did not leave a comment.

Jana G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN RANDOLPH B. 
Rating:
5.0

Customer did not leave a comment.

Cassie C. 
Rating:
3.0

Make sure you have trucks where they are ordered from and dont make people have to drive 200 miles to get one and pay gas both ways

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Friendly, efficient staff & great customer service. From call center booking, to Klamath Falls pick up & return. Highly recomended staff & equipment.

paul W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Great service and helpful.

Brandon P.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. They called us to let us know the truck was ready sooner than expected.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

This visit was one of the best experiences I have had. Great service, friendly reps, clean and well knowledgeable about what I needed.

Misti B. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Nothing. Excellent service

Kimberly Q. 
Rating:
4.0

Great customer service.

Brannon K. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Absolutely, the best experience. Thank you

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The staff were great, they helped finding a storage unit to suit my move.

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin R. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Kory C. 
Rating:
5.0

Friendly and came right out to help.

CHRISTOPHER T. 
Rating:
4.0

I don't like the online check in regarding checking for issues, i.e.damage. it is increasingly impersonal, although seemingly efficient, to do everything online, but checking for previous damage is neither . Crystal and Ty were human.and personable. The truck ran well and was well maintained

Bruce K. 
Rating:
5.0

great personal friendly and very helpful. it's a pleasure doing business with the Washburn U-haul store!

Rodrigo D. 
Rating:
5.0

Val and Crystal are the dynamic duo. Excellent customer service and knowledge beyond most

janice C. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Except I got charged for an extra day but I turned it in a day early

Jodi D. 
Rating:
5.0

Excellent service, no recommendations.

KRAIG K. 
Rating:
1.0

Horrible service

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W. 
Rating:
5.0

Pleasant and competent staff. Keep it up.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

What could you not approve on? First, the employees are extremely rude and not helpful. Two, tell people up front that the prices could fluctuate whereas my situation I was prepared for a certain amount an ended up paying $200+ more than expected. Three, timing is poor my boxes arrived late to my house to pack also when getting them dropped off at my new house. Oh, and I requested a call back on the 17th-18th of November and I'm still waiting. THIS IS THE WORST SERVICE IVE EVER HAD. I WILL NOT RECOMMEND UHAUL TO ANYONE AND WHEN PEOPLE ASK I STEER THEM AWAY.

Eden M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

JORJEAN FRANCES H. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

KATRINA OLIVIA S. 
Rating:
5.0

Nothing Outstanding staff deserve a raise ! Had a problem with my trailer light SOLVED Great young men running to hell customers .ike me

ELEN V. 
Rating:
4.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
5.0

Excellent, friendly and helpful service!

Constance D. 
Rating:
4.0

The customer service is wonderful here! They go above and beyond. Very polite and knowledgeable.

Robin S. 
Rating:
5.0

The women that always helps me there has excellent customer service and it a pleasure to deal with

Michelle V. 
Rating:
5.0

This location was very busy and I could not contact anyone here by phone. Used the regional office in Eugene and all went well. Folks in Kfalls were very efficient and thorough. Paperwork was fast and easy and all the folks were very friendly and helpful. Could not expect any more.

George S. 
Rating:
5.0

Customer did not leave a comment.

LINDA ELAINE T. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

yvette M. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
4.0

Staff was friendly and helpful

Connor S. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Ty Gardner was excellent

Lynn S. 
Rating:
1.0

It is crucial someone call me to discuss the threats your personnel, from a phone number in the Eugene, Oregon area, made against me on Friday, October 30, 2020. I have phone number and duration of call for tracking. However your records show no call made at this time. I have checked with multiple departments and am escalating this customer harassment and threat for investigation. I have left requests since Friday for return calls and none have been received. This is very concerning. It is important to note that the service locally is always accommodating and the local team helpful and courteous, but I am rating it "Poor," because of the abhorrent customer care received by other divisions of UHaul. My husband, an attorney, and I anxiously await next steps and a reply call. Holly Stork

Holly S. 
Rating:
4.0

Fix your website. Ordered one way but somehow got changed to round trip. Extra trip for me. They charged me a lesser mileage rate so that's cool.

STEPHEN ROBERT D. 
Rating:
5.0

Offer military discount. and it was more expensive to rent the truck to pick up a giant load of frozen pies over in Medford then it was to drive a Uhaul from Klamath Falls to Independence, Oregon and leave it there. really expensive.

Katie B. 
Rating:
5.0

There was a short in the running lights of the trailer so I wasn't able to finish what I needed to do

Michelle V. 
Rating:
4.0

The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.

Robin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

milan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A.  |  First Impressions 
Rating:
1.0

The storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everything went smooth . Always make sure u have reservations this place seems very busy

Jennifer R.  |  First Impressions 
Rating:
5.0

We live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service

Dave W.  |  Overall Experience 
Rating:
5.0

I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.

Dave W.  |  First Impressions 
Rating:
5.0

Great 👍

evan r.  |  First Impressions 
Rating:
4.0

I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

Ronald M.  |  Overall Experience 
Rating:
5.0

No problems, as expected.

Kathleen D.  |  Overall Experience 
Rating:
5.0

If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

tom d.  |  Overall Experience 
Rating:
2.0

I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Stuart T.  |  Overall Experience 
Rating:
5.0

Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Susan G.  |  Reservation 
Rating:
5.0

Great staff and easy equipment rental. Going back for more soon.

Allison W.  |  Overall Experience 
Rating:
3.0

Storage container very dirty. Belongings were covered in cobwebs

Amy A.  |  Overall Experience 
Rating:
5.0

Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.

Angeline A.  |  Overall Experience 
No reviews have been submitted for this location.

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