Customer Reviews for U-Haul Storage of Klamath Falls

3,245 reviews

2528 Washburn Wy   Klamath Falls, OR 97603
(Across from the Grange Co-Op)

(541) 883-7147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 883-7147

2528 Washburn Wy
Klamath Falls, OR 97603
(Across from the Grange Co-Op)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

All was good

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

?

KEN C. 
Rating:
4.0

Customer did not leave a comment.

Alise L. 
Rating:
4.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

The staff is friendly, knowledgeable and helpful.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
5.0

All good

oscar R. 
Rating:
4.0

Customer did not leave a comment.

ROBBERT G. 
Rating:
5.0

Customer did not leave a comment.

Shaz R. 
Rating:
4.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Very helpful and courteous staff.

RAYMOND LAVERNE L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

sierra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
1.0

Rude Rude Rude

Dao X. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

The return was very fast.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Great cusy service

MICHAEL MARIO P. 
Rating:
5.0

Make sure when sending a truck out several states away. That the check engine light is not on. And the truck having to travel so far makes it to its Destination.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

GRADY C. 
Rating:
4.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Great employees who were personal and professional.

Victor S. 
Rating:
3.0

Mileage at the start was nearly 100 more than my rental invoice showed. I'm really glad I caught that before I drove away. There's no way you all would believe me if I came back and said I drove less.

Leonard W. 
Rating:
5.0

Great customer service all around!

Melody J. 
Rating:
5.0

very good staff thanks.

John U. 
Rating:
4.0

Customer did not leave a comment.

douglas B. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
3.0

They walked past us three times ignoring us each time. Their directions for check in were awful. I told him about the exhaust leak and he said he would try to figure out how to log it.

Shayla R. 
Rating:
5.0

Customer did not leave a comment.

jill P. 
Rating:
5.0

I don't have any recommendations. Shop was open when I arrived. The vehicle I reserved was ready to go. And the staff was very pleasant.

evelyn C. 
Rating:
5.0

I dropped off after hours and spent an hour trying to use the app. But it wouldn't accept pictures from my note 9. I eventually had to try another phone for which it finally worked.

Rickey M. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
3.0

Customer service, the only helpful and friendly person was a person named Wade. Nathaniel and Kyle were not friendly at all, treated me very rudely.

kyle M. 
Rating:
5.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Your employees were extremely helpful and out of their way to be nice

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Robert/Dakota E.  |  Overall Experience 
Rating:
5.0

Nothing, everyone and everything was perfect!

Kathleen L. 
Rating:
5.0

keep up the good work.

DANIEL M. 
Rating:
5.0

The app is worthless. Can't open up the contract, it's glitchy , etc.

COURTNEY L. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Great customer service

William S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

This group of individuals were so friendly and helpful!

Tracy F. 
Rating:
1.0

Gas cap was twisted on to such an extent that the cable holding the cap was wound up with it making it impossible to get off without much force (the lot boy had trouble getting it off). This failure of maintenance somehow became my problem when I was charged the ridiculous gas prices. I stopped to gas up before I returned the truck but, the above. I think it's really of poor quality customer service to pass a staffs negligence to the customer. That's just one of many issues with this place. Nevermind the insurance you pay for but use as a coupon rather than insurance???? Makes no sense. And tow dolly a that they say will fit your truck but don't and damage your truck as well as the plastic wheel covers of the dolly. Their ineptitude and unprofessionalism should not be my cross to bear. I just wanted to get my truck off of the road: 2 days, less than 100 miles = $425. (The "insurance" I took out on the trailer deducted $20 Off of the damage estimate and no relief for damage caused by their ill-fitting trailer to my truck) . This isn't sour grapes, it's just a shitty way to do business and terrible customer service.

BRIAN JOSEPH A. 
Rating:
4.0

Customer did not leave a comment.

Lindsay T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Double check number of moving pads. We had to come back the next day to get the rest we had reserved.

David C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Increased work centers for employees could speed up process.

John R. 
Rating:
5.0

Easy to find

CONNOR R. 
Rating:
4.0

Customer did not leave a comment.

GREGG C. 
Rating:
5.0

The cab was dusty with leftover dried liquid in the cup holders and the ramp was covered in mud.

Stephen L. 
Rating:
5.0

Very helpful and friendly staff.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Friendly staff and store manager. Great experience.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
3.0

returend after hours. we were a little confused as to which check in lane to leave it in. But didn't worry about it, since it was such a small town.

Alice T. 
Rating:
5.0

Everyone in this office was so helpful. They made sure I was able to get the uhaul I needed in a short amount of time and it was on short notice!!

Shaina H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Once again, the guy who returned me was phenomenal.

WADE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
1.0

Everything

MISTI S. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
2.0

Truck I rented leaked gear oil all over my driveway and vibrated at speeds over 50mph.

Daniel S. 
Rating:
4.0

Air conditioner did not work. Miserable in this hot weather

Rachel C. 
Rating:
5.0

Great customer service

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Jacklyn S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD KIMMEL S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
3.0

When placing order I was given two different prices and then when I arrived iat pick up location I was charged the higher price and he explained why. If I knew the one way rental was more, then pick up and return at same location I would of rented locally and saved money. In this case it was less wear of the tires and save U-Haul $ if it was need in the area od drop off.

Katthy P. 
Rating:
5.0

none

Rodney T. 
Rating:
5.0

The guy who returned me was awesome.

WADE B. 
Rating:
3.0

Always had problems with door and a break in I was told that my unit wasn't broken in to but was

Jenifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

flor L. 
Rating:
5.0

Customer did not leave a comment.

Arleen G. 
Rating:
5.0

Customer did not leave a comment.

BRAUNWYN M. 
Rating:
5.0

Renting at Uhaul used to be an all day affair but with online reservation I was in and out in 20 mins

Arthur K. 
Rating:
5.0

The staff bent over back words to help me get road worthy.Very much appreciated their help

James B. 
Rating:
5.0

Best customer service I've ever received at a uhaul facility. The guys who helped me were fantastic. If I ever need to rent again, I will rent from here!

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

JITENDER G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
4.0

The assistant manager at this location was spot on as soon as I walked through the doors. From his greeting, to his filling me in on the options the company offers, to the setting up the equipment for me and answering any questions I might have had.

JAMAL AMON J. 
Rating:
4.0

Wanted a smaller size but I received a call saying that size was unavailable, and was told I had to get a bigger one but the price would remain at the lower cost of the smaller one. Gas and miles I was charged was for the larger size truck. I think I was as well charged for the larger size. The staff as OK but unsure if I lost money bc I seen the smaller trucks parked by the large one. Unfair practice

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

Jimmi L. 
Rating:
5.0

Best service ever! Renting from this location is so easy and the people who work here are so kind and helpful! I will be back any time I need a truck and would definitely recommend them to anyone looking for a quick and easy in-town rental!

China Rae N. 
Rating:
4.0

Great staff but truck was very dirty inside.

Michelle P. 
Rating:
5.0

the staff in Klamath falls was very helpful. They helped me getting the truck ready ( I needed help to find the dipstick - I was not sure where it was on the 15' truck) The ride was smooth and the truck performed well given that the temperature outside was a record breaking heat

Nelson C. 
Rating:
3.0

When I picked up the truck the fuel was almost empty, she called it 3/16 of a tank. I had to go to the first station to put some in it! She also said I had a fuel voucher! I returned it with the same amount of fuel, got a charge of $17.10! I think you should have a full tank when you pick them up, then there is no confusion!

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Cornelis V. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

DEONA D. 
Rating:
5.0

The local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person

Tiffany T.  |  Overall Experience 
Rating:
5.0

The staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralph/anthony h.  |  First Impressions 
Rating:
5.0

Great service and helpful.

Brandon P.  |  Overall Experience 
Rating:
5.0

The staff were great, they helped finding a storage unit to suit my move.

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
4.0

The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.

Robin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

milan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A.  |  First Impressions 
Rating:
2.0

I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Stuart T.  |  Overall Experience 
No reviews have been submitted for this location.

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