Customer Reviews for U-Haul Storage of Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Lancaster

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Micah D. | First Impressions |
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Customer did not leave a comment.

dale d. | Overall Experience |
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Customer did not leave a comment.

James R.
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brooke s. | Overall Experience |
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Floors were wet at one point. Other than that great.

brenda s. | Overall Experience |
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Customer did not leave a comment.

Sadie G. | Online Move In |
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Ellen H. | Overall Experience |
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Sandra T. | Overall Experience |
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Rebecca j. | Overall Experience |
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The staff were always very professional, helpful and friendly. My only complaint would be that I hated calling and being sent into a "call center". There were several times that I needed/wanted to speak to someone in my local office and was always unable to do this. Thank you.

Jim C. | Overall Experience |
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Emily is the best manager that you've had at that facility I have been dealing with this storage for over right years and by far Emily is the best yet

Scott B. | Overall Experience |
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Celina W. | Overall Experience |
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Kyle O. | First Impressions |
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Please make sure that you tell people what the swipe card is for and how to use is so you don’t sent the alarms off!!!

Geralyn R. | Overall Experience |
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Customer did not leave a comment.

Rachael B. | Overall Experience |
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Adrian B. | Overall Experience |
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Your alarm system is a joke. It goes off or doesn't go off arbitrarily. There are multiple keypads around the facility and it is not clear which is the one I need. I have a friend whose unit sets the alarm off every time he opens and closes, regardless of what he does. My unit has never triggered the alarm and I never used the keypad. Take the alarm out or get it working right.

LINDSEY R. | Overall Experience |
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Customer did not leave a comment.

eric w. | Overall Experience |
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My storage security was horrible. Broken into within 2 weeks.

Jane J. | First Impressions |
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I was supremely disappointed in the quality of the storage unit and will be relocating as soon as possible. It is supremely cheaply constructed and not conveniently usable with a small entrance. It is also very dark inside the storage unit, with hardly any light at all so you will need a flash light to see inside the unit. I also I do not feel as if my things are safe because of the other lock on the unit where who knows who could access. Also other patrons open the sliding secured doors for anyone trying to access the “secured” area.

Brandon L.
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The online pick up was a pain in the ass

Sandra J. | Overall Experience |
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Vanessa, Emily, and all the staff came to my aid and delivered Great service for me! They made everything easy by explaining all particular things about truck and storage unit rentals. Thank you!!

Eileen B. | Overall Experience |
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I rated this as average because after both my grandson and myself told you he was out by December 13, I still received a notice in the mail that rent was due and charged a late fee. I am not paying

Theodore A. | Overall Experience |
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Ok

Phyllis m. | Overall Experience |
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It was a very bad experience. Whoever I talked over the phone with that reserved me a truck and storage unit had no idea what he was doing or talking about. He reserved me a truck to small and a unit

Joshua K. | Overall Experience |
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Very nice expensive but didn’t get broken into so worth the cost for the security convenience and polite employees

Tyler W. | First Impressions |
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Awesome customer service and super friendly!!

Robin S. | Overall Experience |
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The only “concern “ was the gentleman living in his unit 2 down from mine.

RICHARD R. | Overall Experience |
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It was a good experience

Darrell B. | Overall Experience |
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Great facility

Tammy H.
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I will not use the mobile pick up again. I have used the rivervalley uhaul several times and had great experiences. Even this time the girls working in the uhaul place were very helpful. The truck I picked up was sitting at a storage unit which I would not have found on my own.

Linda B. | Overall Experience |
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This is the top of the scale storage facility. The staff are awesome. The technology is amazing. The price is right.

Steven K. | First Impressions |
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Every one of your staff tried hard to be accomodating and reasonable. I would definitely drive a long way to use you again! Thanks!

kimberlin w. | First Impressions |
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The staff was friendly, knowledgeable and was quickly in and out including a tour of the area my unit is at, which was clean and a brand new lock with 2 keys already available for purchase.

Dayna j. | Overall Experience |
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Awesome to work with! Very helpful

jami w. | Overall Experience |
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I will never use your facilities or moving company again. I feel the staff is rude and the prices are too high. And they still locked your unit when you informed them you would be 2 dsys late is sad.

Mark S. | First Impressions |
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The two teams I worked with were on the ball with my needs and worked well with each other.

Curt K. | First Impressions |
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Lady I talked to was very nice and Helpful!

AAron R. | Overall Experience |
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👍🏽

Donald W. | Overall Experience |
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Very nice clean facility. Staff is very helpful.

ELIZABETH C. | Overall Experience |
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We were happy with our experience.

DOUG R. | Overall Experience |
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This was the first time that I have ever needed a storage facility, and this was easy, no drama, and stress free. I like that!

No reviews have been submitted for this location.

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