Customer Reviews for U-Haul Storage of Milwaukie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Milwaukie

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MATTHEW NICHOLAS P. | First Impressions |
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Customer did not leave a comment.

chris B.
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EDITH JUNE Y.
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DANIEL M.
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Thank you!

Kyle G.
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Customer did not leave a comment.

richard B.
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Overall a great experience. The U-Box was easy to order, it was accessible and easy to load, and it was safe, secure and all contents were dry and in order when I returned to pick up the items 8 months later. Thanks, and I would use you again in a heartbeat!

Michael M.
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I needed a vehicle to take home some furniture I had just bought. It was early evening and I had to rent something so I checked the local U-haul. They were to close in half an hour so I got there last minute on a very miserable rainy night. Luckily they had a cargo van available and set me up quickly. Did I mention it was a very miserable rainy night? Got my furniture home and returned the van the next evening after work. Thanks to the staff at the local U-haul I got my furniture on sale and spent very little on the van rental.

DAVID B.
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BRANDON S.
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I wanted to rate it "EXPENSIVE!" But that wasn't an option.

THOMAS DALTON B.
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paul W.
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I lost the key to my rental truck and the facility had no second key - so my mistake cost me two hours of time and $200 - not great customer service.

Scott V.
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Customer services at location is not good

John M.
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Douglas S.
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Margaret S.
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MAXWELL L.
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SCOTT H.
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Julie K.
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Young man that helped me was very good at what he does

Matthew M.
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john C.
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This guys are great

Terriann H.
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Rolando was very helpful and kind-great service

Shallyse O.
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LINDSEY K.
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Very helpful and professional. Thank you.

Dominic D.
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TREVOR T.
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Zack was very helpful and knowledgeable. The truck however seemed to have a bad transmission especially down shifting which made the ride very uncomfortable and caused my furniture to jolt and shift quite a bit.

Nicole H.
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Customer did not leave a comment.

CARL J S.
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Quick and convenient, everyone was very nice and helpful.

Jean L.
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Scott E.
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MAUREEN A.
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SCOTT A.
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STEFAN M.
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Henrietta T.
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The mobile process was easy/nice and convenient.

John L.
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Lara M.
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Well, this is the second time we have used this location and we have had good experiences. This was the first time I used the app for pickup and drop off. My only issue is that I accidentally selected the “needs to be cleaned” option and couldn't go back and change it. So I paid the $25 bucks despite the fact that I cleaned the truck before returning it. Likely user error. Great location and service.

patrick M.
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Nicole H.
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chris B.
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Staff was friendly and helpful. Pricing reasonable. Store clean and well-stocked. Truck was pre-loaded with the extras that I rented (furniture blankets, dolly, trolly) and ready to roll as soon as I checked in for my reservation. If I ever need to rent a U-haul or purchase packing/shipping boxes again, I will definitely come back to this location.

Douglas S.
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Very satisfied with my rental.😎

STEPHEN G.
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Pick up & drop off were easy. Truck ran well.

val I.
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Very friendly staff, nice trailer .

Luke M.
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Staff was very friendly and I would recommend anyone needed uhaul services or moving supplies to go there and check them out.

MERRITT GERALD H.
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Customer did not leave a comment.

Divyansh B.
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Very friendly and helpful staff!

Shannon S.
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Customer did not leave a comment.

WILLIAM EDWARD S.
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You only had one person running the entire corporate store. He did a fantastic job with a smile on his face on pickup & drop off, and we didn't mind waiting a little extra while he carried a load of boxes to a little old ladies car- he gets 5 STARS! BUT our wait time would have been significantly less than the 30 minutes if there had been another helper on site so we give 4 STARS for the transaction

Gordon T.
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A separate office from the convenient store.

harmony R.
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Customer did not leave a comment.

nATHAN S.
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Ron was great a year ago when I put my stuff in storage before COVID, was great when I got it out during COVID.

NEVADA HOWARD NI J.
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The man running the location at the time of my rental was kind and helpful. I appreciate how easy and quick he made the transaction. All was fine with the van, too. Thank you.

ANNABELLE Q.
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There was only one person working which slowed down the speed at which people could be helped. An additional person could help alleviate any long waits. But service itself was phenomenal. Very nice guy.

Verna H.
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Very well-run location, always quick and efficient. Will always use this location whenever possible. Thank you!

Gerald C.
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dan W.
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Wendy T.
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Tad S.
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Max P.
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kate P.
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Slow return because only one staff member was available during a busy time. Otherwise fine.

ANDREW PHILLIP M.
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JOHN F.
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Patrick D.
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david V.
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Fast service, nice people

Elizabeth G.
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Customer service staff was amazing. Friendly, knowledgable, efficient and kind. Great experience!

Jude R.
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rci A.
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NEIL W.
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WERNER HILLESLAN L.
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Dennis J.
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NOLAN LYOL JOSEP B.
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Yvonne G.
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Great customer service, fast and clean location. Every employee I had to interect with was helpful!

Sharon F.
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Very courteous very friendly didn't take much time vehicle was beautifully clean. And the return was just as easy no nonsense just checked out the car fast I was on my way perfect thanks so much

patricia D.
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Customer did not leave a comment.

Ann L.
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Everything went very smoothly. The online option sure saved me time. Will be back I'm sure.

Tim T. | First Impressions |
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It would not had happened if not for Store manager Ron. Very good rep.

jay y. | Overall Experience |
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Customer did not leave a comment.

Collin F.
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Michaela C. | First Impressions |
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The people at the desk were so friendly!

oliver P.
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CODY ROBERT R.
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The picture on the side of the truck was different than the picture provided during the confirmation process. when I called the u-haul customer service I was told that wouldn't be an issue because the serial numbers matched up. I thought it'd be good to mention. Have a lovely new year!

joe s. | Overall Experience |
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There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.

patrick M.
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great experience went off without a hitch

TINA B.
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Employees are very courteous even when busy. Customers sometimes not so much. I couldn't have gotten through my recent move without this store, it's employees, and great trucks and materials.

GLENN EDWARD P.
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Service was great yesterday. Vincent was knowledgeable, courteous, and efficient. It was a much better experience than I had at other locations recently. And, check-out was quick.

Nyaira D. | Overall Experience |
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I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.

John O.
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Nothing

CURTIS L.
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Teach him how to make your deck on a trailer I asked for 19 put a deck they gave me a traitor that was 19' that a troll foot deck had to drive to go it my time I got back there close to get me back the next day and I got charged full price for something that they gave me wrong though I think it's very poor shabby way to do business thank you

Paul E.
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The face to fave service was great tell i got my bank statement then i seen i was double charged for everything n had to sit on hold then on phone for close to hr n ten mins which sucked but got it worked out.

Joseph Z.
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While the idea of the after hours return app is good, it did not work for me. I could not get past step #2 when uploading a photo of the equipment. I called after hours help line. 800 go uhaul, was on hold for 15 minutes and then was cut off. Fix the return app and all would be good.

Shannon S.
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Daniel K.
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Steven K.
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The pick up process was easy and the fact I could just drop off and go was amazing!

MAXWELL SEBASTIA S.
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JENELLE EILEEN B.
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DANIEL SCOTT P.
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When the customer is returning a truck, the directions say, stay in the truck and they will come out. This never happens. We have rented several times and we always end up going inside for the return.

ROBERT DAVID V.
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Customer did not leave a comment.

craig H.
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charged for insurance I did not want found out when I returned the truck.

Cory T.
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Dishonest representation of cost. Transparency in cost at back end.

Grant F.
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Customer did not leave a comment.

SANTIAGO A G.
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joanne P.
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Derrick J.
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Great customer service, these folks made for a smooth and hassle free move!.

RICHARD Z.
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Robert A.
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Ron N.
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LEE GORDON T.
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I want to start by saying that Vincent did an amazing job of restoring my faith in uhaul customer service. This entire reservation was a disaster from the very beginning all the way up to the point that I went to pick up my truck. From the moment I walked in Vincent was professional, courteous and took care of business. I was in and out of the office in 10 minutes. My problem with this reservation was the online ordering and scheduling. I scheduled my truck for October 25th along with two moving helpers. I was supposed to ick up my truck at the clackamas location. The problem is that uhaul reserved my truck for the 25th but booked my moving helpers for the 24th. Thankfully the moving helpers contacted me the morning of the 24th to let me know they were in their way and I was able to tell them I didn't pick up the trick until the next day. I called uhaul to find out what was going on. 40 minutes on hold and I was able to speak to someone who changed my reservation to the next day so I could get my truck and moving help on the same day. Then I get a call from clackamas telling me that they don't have a truck and I need to go to Milwaukie. The poor communication and attitude I experienced during this nightmare have solidified the fact that I will never use uhaul again. The McGloughkin location did a great job and had no part in this screw up other than the fact that they took care of getting me a truck and showing actual professionalism and customer service.

CHRIS MICHAEL D.
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Employee at counter was very friendly and helpful.

colleen j. | Overall Experience |
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Someone was able to get in the unit and make off with a lot of electronics.

Carl R. | Overall Experience |
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We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.

Lisa S. | Overall Experience |
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General manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!

don b. | Overall Experience |
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sylvia r. | First Impressions |
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I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.

Penny W. | Overall Experience |
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This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.

wallace s. | First Impressions |
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manager was very helpfull

Jim C. | Overall Experience |
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Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.

Janis V. | Overall Experience |
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Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.

russ l. | Overall Experience |
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Great Service! Thank you!

Anastasiya M. | First Impressions |
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At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.

Barbara h. | Overall Experience |
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Very nice, friendly staff.

Elisabeth G. | Overall Experience |
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Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.

michelle m. | Overall Experience |
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They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul

Barbara h. | First Impressions |
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Best U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!

jason L. | Overall Experience |
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The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.

Brad M. | Overall Experience |
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U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!

Jayne H. | First Impressions |
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Very friendly and helpful. Thank you.

Serina S. | Overall Experience |
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Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Christopher S. | Overall Experience |
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Very good serivce

aaron p. | Overall Experience |
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Great experience

Gene B. | First Impressions |
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Good job!

frank c. | First Impressions |
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Patrick H. | Overall Experience |
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Clean facility but units are not accessible outside of uhaul business hours.

natasha a. | First Impressions |
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People were helpful

LINN T. | Overall Experience |
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I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

Shanyn D. | Overall Experience |
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There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

Juliet M. | Overall Experience |
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It was nice doing business with you .

april r. | Overall Experience |
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My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

Michael K. | Overall Experience |
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A good experience.

Jessica C. | Overall Experience |
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My driver was awesome

jannet r. | Overall Experience |
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I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!

Lois G. | Overall Experience |
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na

Buzz W. | Reservation |
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Great people to wirk with

Lois G. | Reservation |
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staff was kind and courteous even though i was crabby from 2 days on the road :)

GARY S. | Reservation |
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Friendly staff, clean well maintained equipment

corie i. | Overall Experience |
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The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!

Avery B. | Overall Experience |
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Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Miriam p. | Reservation |
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Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Erika F. | Overall Experience |
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Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

Christina P. | Overall Experience |
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I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!

markitta w. | Overall Experience |
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Thank you for a place to keep my stuff.

Renee A. | Overall Experience |
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I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.

Steve J. | Overall Experience |
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The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron

LAYNIE R. | Overall Experience |
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Always helpful

Kevin S. | Overall Experience |
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The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!

briana k. | Overall Experience |
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Friendly and well maintained

Roberta D. | Overall Experience |
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Thanks

dianna d. | Overall Experience |
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Thank you for working with me on my late payments.

Patrick F. | Overall Experience |
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Friendly staff

Michael P. | Overall Experience |
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Best storage location in SE Portland

LEE A. | Overall Experience |
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Staff was always friendly and helpful. Definitely would use them again

don d. | Overall Experience |
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Great manager! Ver attentive, always worked with me.

Tony P. | Overall Experience |
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The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!

ralph h. | Overall Experience |
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See above

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