Customer did not leave a comment.Nicole H.
U-Haul Storage of Milwaukie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful. Pricing reasonable. Store clean and well-stocked. Truck was pre-loaded with the extras that I rented (furniture blankets, dolly, trolly) and ready to roll as soon as I checked in for my reservation. If I ever need to rent a U-haul or purchase packing/shipping boxes again, I will definitely come back to this location.chris B.
Very satisfied with my rental.ðŸ˜ŽDouglas S.
Pick up & drop off were easy. Truck ran well.STEPHEN G.
Very friendly staff, nice trailer .val I.
Staff was very friendly and I would recommend anyone needed uhaul services or moving supplies to go there and check them out.Luke M.
Customer did not leave a comment.MERRITT GERALD H.
Very friendly and helpful staff!Divyansh B.
Customer did not leave a comment.Shannon S.
You only had one person running the entire corporate store. He did a fantastic job with a smile on his face on pickup & drop off, and we didn't mind waiting a little extra while he carried a load of boxes to a little old ladies car- he gets 5 STARS! BUT our wait time would have been significantly less than the 30 minutes if there had been another helper on site so we give 4 STARS for the transactionWILLIAM EDWARD S.
A separate office from the convenient store.Gordon T.
Customer did not leave a comment.harmony R.
Ron was great a year ago when I put my stuff in storage before COVID, was great when I got it out during COVID.nATHAN S.
The man running the location at the time of my rental was kind and helpful. I appreciate how easy and quick he made the transaction. All was fine with the van, too. Thank you.NEVADA HOWARD NI J.
There was only one person working which slowed down the speed at which people could be helped. An additional person could help alleviate any long waits. But service itself was phenomenal. Very nice guy.ANNABELLE Q.
Very well-run location, always quick and efficient. Will always use this location whenever possible. Thank you!Verna H.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.dan W.
Customer did not leave a comment.Wendy T.
Customer did not leave a comment.Tad S.
Customer did not leave a comment.Max P.
Slow return because only one staff member was available during a busy time. Otherwise fine.kate P.
Customer did not leave a comment.ANDREW PHILLIP M.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Patrick D.
Fast service, nice peopledavid V.
Customer service staff was amazing. Friendly, knowledgable, efficient and kind. Great experience!Elizabeth G.
Customer did not leave a comment.Jude R.
Customer did not leave a comment.rci A.
Customer did not leave a comment.NEIL W.
Customer did not leave a comment.WERNER HILLESLAN L.
Customer did not leave a comment.Dennis J.
Customer did not leave a comment.NOLAN LYOL JOSEP B.
Great customer service, fast and clean location. Every employee I had to interect with was helpful!Yvonne G.
Very courteous very friendly didn't take much time vehicle was beautifully clean. And the return was just as easy no nonsense just checked out the car fast I was on my way perfect thanks so muchSharon F.
Customer did not leave a comment.patricia D.
Everything went very smoothly. The online option sure saved me time. Will be back I'm sure.Ann L.
It would not had happened if not for Store manager Ron. Very good rep.Tim T. | First Impressions
Customer did not leave a comment.jay y. | Overall Experience
Customer did not leave a comment.Collin F.
The people at the desk were so friendly!Michaela C. | First Impressions
Customer did not leave a comment.oliver P.
The picture on the side of the truck was different than the picture provided during the confirmation process. when I called the u-haul customer service I was told that wouldn't be an issue because the serial numbers matched up. I thought it'd be good to mention. Have a lovely new year!CODY ROBERT R.
There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.joe s. | Overall Experience
great experience went off without a hitchpatrick M.
Employees are very courteous even when busy. Customers sometimes not so much. I couldn't have gotten through my recent move without this store, it's employees, and great trucks and materials.TINA B.
Service was great yesterday. Vincent was knowledgeable, courteous, and efficient. It was a much better experience than I had at other locations recently. And, check-out was quick.GLENN EDWARD P.
I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.Nyaira D. | Overall Experience
Teach him how to make your deck on a trailer I asked for 19 put a deck they gave me a traitor that was 19' that a troll foot deck had to drive to go it my time I got back there close to get me back the next day and I got charged full price for something that they gave me wrong though I think it's very poor shabby way to do business thank youCURTIS L.
The face to fave service was great tell i got my bank statement then i seen i was double charged for everything n had to sit on hold then on phone for close to hr n ten mins which sucked but got it worked out.Paul E.
While the idea of the after hours return app is good, it did not work for me. I could not get past step #2 when uploading a photo of the equipment. I called after hours help line. 800 go uhaul, was on hold for 15 minutes and then was cut off. Fix the return app and all would be good.Joseph Z.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Daniel K.
The pick up process was easy and the fact I could just drop off and go was amazing!Steven K.
Customer did not leave a comment.MAXWELL SEBASTIA S.
Customer did not leave a comment.JENELLE EILEEN B.
When the customer is returning a truck, the directions say, stay in the truck and they will come out. This never happens. We have rented several times and we always end up going inside for the return.DANIEL SCOTT P.
Customer did not leave a comment.ROBERT DAVID V.
charged for insurance I did not want found out when I returned the truck.craig H.
Dishonest representation of cost. Transparency in cost at back end.Cory T.
Customer did not leave a comment.Grant F.
Customer did not leave a comment.SANTIAGO A G.
Customer did not leave a comment.joanne P.
Great customer service, these folks made for a smooth and hassle free move!.Derrick J.
Customer did not leave a comment.RICHARD Z.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Ron N.
I want to start by saying that Vincent did an amazing job of restoring my faith in uhaul customer service. This entire reservation was a disaster from the very beginning all the way up to the point that I went to pick up my truck. From the moment I walked in Vincent was professional, courteous and took care of business. I was in and out of the office in 10 minutes. My problem with this reservation was the online ordering and scheduling. I scheduled my truck for October 25th along with two moving helpers. I was supposed to ick up my truck at the clackamas location. The problem is that uhaul reserved my truck for the 25th but booked my moving helpers for the 24th. Thankfully the moving helpers contacted me the morning of the 24th to let me know they were in their way and I was able to tell them I didn't pick up the trick until the next day. I called uhaul to find out what was going on. 40 minutes on hold and I was able to speak to someone who changed my reservation to the next day so I could get my truck and moving help on the same day. Then I get a call from clackamas telling me that they don't have a truck and I need to go to Milwaukie. The poor communication and attitude I experienced during this nightmare have solidified the fact that I will never use uhaul again. The McGloughkin location did a great job and had no part in this screw up other than the fact that they took care of getting me a truck and showing actual professionalism and customer service.LEE GORDON T.
Employee at counter was very friendly and helpful.CHRIS MICHAEL D.
Literally one of the worst costumer service experiences I've ever had.DAKOTA JOHN ROBE T.
Customer did not leave a comment.ROBERT EARL C.
When I went in on Saturday, 10/24 at 12 noon - the young lady behind the plexiglass was NOT wearing ANY face covering (she was behind plexiglass) and the woman she was serving was NOT wearing a mask. I didn't want to make a scene, and it took EVERYTHING in me not to report this to OR OSHA. FOLLOW THE LAW! It does NOT matter what your employees and customer think - read the law about mask mandate and follow it in this location - it is that simple! All other employees were wearing masks. Tim Neville.TIMOTHY N.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Jeffery R.
Customer did not leave a comment.Tom U.
I have rented UHail before. I rented from a location is Lake Oswego not long ago. I have never rented a truck that was so permeated with the smell of smoke. I may be extra sensitive to smoke but I did t expect to encounter it in a rental. In my short time in the truck I got a severe headache and nausea. When I returned the truck I specifically told the man at the counter that my complaint wasn't aimed at him but that I felt that I should have been able to expect a clean truck and that I was unhappy that I was feeling poorly because of the truck. His response was, â€œokâ€. Perhaps I would have felt somewhat better had someone at least said that they were sorry.Lynn P.
Customer did not leave a comment.Ricky N.
Customer did not leave a comment.Jayne H.
Customer did not leave a comment.daniel R.
Super easy to use online portal. Check out took 3 minutes and check in was even easier. Online receipt itemized every charge. Overall experience was A+.Steven G.
Customer did not leave a comment.BRENDA B.
Customer did not leave a comment.MARK GUSTAVE V.
Customer did not leave a comment.raymond G.
The older man who assisted us didn't point out the gas gauge illustration on our paperwork (showing that the truck was only 3/4 full of gas to begin with) and we spent $40 on gas filling up your truck for you. You're welcome. Two other younger employees came inside while he was helping us, neither one wearing their mask correctly. When someone doesn't wear their mask properly, it literally says "I don't care about your health." Not a good look, U-haul.MICHAEL KENNETH H.
The only problem we had was the mirrors didn't want to adjust.Warren M.
Customer did not leave a comment.Mari I.
Someone was able to get in the unit and make off with a lot of electronics.colleen j. | Overall Experience
Customer did not leave a comment.david M.
Nice and helpful staff.ALEXANDER S.
Customer did not leave a comment.Bobby C.
I used this location and other U-haul locations randomly over the years. Everyone at all locations have always been incredible helpful, friendly, willing to answer questions.William C.
Nothing....service is great...employees are helpful and friendly.sylvia R.
I have made a reservation for a trailer for one (1) day. When I picked up a trailer in the morning at 8 am, their representative asked me - When do you think you'll be done with a trailer? I said probably within 6 hours. I returned the trailer within 8 hours by 4 pm on the same day, and I've been charged a double time (2 days). When I asked - why I was charged for 2 days when I used it for only 8 hours. They said very rudely - it is not their problem. Next time will rent from Home Depot and never have problems like this.DANIEL M.
We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.Carl R. | Overall Experience
Easy rental experience. Quick pick up. Easy drop off.Jay S.
easy to work with and very helpfulJanice C.
In the middle of Covid 19, none of the employees are wearing masks.Stan P.
Customer did not leave a comment.James F.
The guy who helped me was fantastic. He went above and beyond. My trailer harness had a bad ground, with a test light he diagnosed it. I was able to fix it there and move what I needed to move. Thank youStephen G.
Customer did not leave a comment.greg B.
Customer did not leave a comment.MICHAEL O.
General manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!Lisa S. | Overall Experience
Customer did not leave a comment.don b. | Overall Experience
Customer did not leave a comment.Paula L.
Ron was friendly knowledgeable and helpfulJULIANNA M G.
Customer did not leave a comment.Susan R.
Chris K was fantastic and after a really terrible experience at the U-haul where I'd made my reservation didn't have my vehicle and was really unhelpful and not apologetic Chris tried to make it right. Keeping U-haul brand integrity when othersADRIANA P.
I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.sylvia r. | First Impressions
This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.Penny W. | Overall Experience
manager was very helpfullwallace s. | First Impressions
Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.Jim C. | Overall Experience
Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! email@example.com.Janis V. | Overall Experience
Great Service! Thank you!russ l. | Overall Experience
At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.Anastasiya M. | First Impressions
Very nice, friendly staff.Barbara h. | Overall Experience
Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.Elisabeth G. | Overall Experience
They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaulmichelle m. | Overall Experience
Best U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!Barbara h. | First Impressions
The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.jason L. | Overall Experience
U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!Brad M. | Overall Experience
Very friendly and helpful. Thank you.Jayne H. | First Impressions
Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere elseSerina S. | Overall Experience
Very good serivceChristopher S. | Overall Experience
Great experienceaaron p. | Overall Experience
Good job!Gene B. | First Impressions
.frank c. | First Impressions
Clean facility but units are not accessible outside of uhaul business hours.Patrick H. | Overall Experience
People were helpfulnatasha a. | First Impressions
I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.LINN T. | Overall Experience
There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.Shanyn D. | Overall Experience
It was nice doing business with you .Juliet M. | Overall Experience
My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clearapril r. | Overall Experience
A good experience.Michael K. | Overall Experience
My driver was awesomeJessica C. | Overall Experience
I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!jannet r. | Overall Experience
naLois G. | Overall Experience
Great people to wirk withBuzz W. | Reservation
staff was kind and courteous even though i was crabby from 2 days on the road :)Lois G. | Reservation
Friendly staff, clean well maintained equipmentGARY S. | Reservation
The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!corie i. | Overall Experience
Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.Avery B. | Overall Experience
Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No storMiriam p. | Reservation
Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.Erika F. | Overall Experience
I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!Christina P. | Overall Experience
Thank you for a place to keep my stuff.markitta w. | Overall Experience
I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.Renee A. | Overall Experience
The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you RonSteve J. | Overall Experience
Always helpfulLAYNIE R. | Overall Experience
The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!Kevin S. | Overall Experience
Friendly and well maintainedbriana k. | Overall Experience
ThanksRoberta D. | Overall Experience
Thank you for working with me on my late payments.dianna d. | Overall Experience
Friendly staffPatrick F. | Overall Experience
Best storage location in SE PortlandMichael P. | Overall Experience
Staff was always friendly and helpful. Definitely would use them againLEE A. | Overall Experience
Great manager! Ver attentive, always worked with me.don d. | Overall Experience
The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!Tony P. | Overall Experience
See aboveralph h. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!