Customer did not leave a comment.William T.
Customer Reviews for U-Haul Storage of Moscow
Moscow, ID 83843
(W of US 95)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Alfred M.
Very nice and very helpfulTIMOTHY G.
Computers were down and they sent me out with the right turn signal not working on the trailerloyd S.
This time in particular was fine, but ordinarily there is a *HUGE* wait to get anything. It just seems like such an inefficient process (or at least the execution of it). It's too bad this is the only real u-haul store for miles.Mikel I.
Customer did not leave a comment.Jennifer L.
The 15' truck driving cab part was not clean, the cupholder and dash were dirty and the floor needed vacuuming.Doreen M.
Customer did not leave a comment.Katherine P.
I needed to drive 60 miles to pick up trailer, return home, another 60 miles. Load my car and deliver to the repair shop and return the trailer, another 60 miles and the home, you guessed it, another 60 miles. Total trip of 240 miles. It would be nice to have a closer Uhaul location.Robert B.
Very friendly staff!Cynthia W.
Customer did not leave a comment.Angelica F.
Customer did not leave a comment.JOHN P.
I had poor connectivity so doing the online check out and uploads took forever. Then I wasn't able to complete the check in process.; so I finally gave up and just dropped off the keyJamie B.
Customer did not leave a comment.EARL B.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.David H.
Customer did not leave a comment.HASSAN T.
Customer did not leave a comment.EMMETT C.
Customer did not leave a comment.Juliette C.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Cody R.
This whole situation was a complete mess. I will not be using this location ever again. The employees I did have an interaction with were rude and completely unprofessional. At the time of reserving it was somehow set as a round trip which is 8 hours. Upon picking it up I was told it was entered wrong and I should just call the number and everything would be taken care of. I did just the the next day after driving calls to find out the drop off location. The person on the phone told me I needed to return it in Lewiston which was 8 hours away and was not happening as the Moscow Uhaul knew it was a one way and messed up the paperwork. After going back and fourth for 30 mins, and being told I'd have to pay the difference of travel pay and I figured it wouldn't be that much so I wasn't worried stuff happens. Then, I got transferred to a Twin Falls Rep who was the most pleasant person I've talked to this entire time explained that if I wanted to drop it off in Twin Falls I would need to pay $430, which is absurd. She offered if I took it to Boise the fee would be taken care of, which I did that and drove it 2 hours back to Boise to avoid the fee. In the end of the employees were maybe somewhat nicer, willing to help and cared about their job the Moscow Location wouldn't be terrible..Dylan R.
Customer did not leave a comment.Fouad B. | Overall Experience
Customer did not leave a comment.ROBERTALLEN Y.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.L Read M.
Customer did not leave a comment.ROBERT HOWARD C.
Wear a mask.Kaj N.
Customer did not leave a comment.Dave H.
Emily was amazing.Jesse G.
Customer did not leave a comment.Madeline M.
Staff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.Matthew S. | First Impressions
I was told when I rented the trailer I could drop it off at any location. I got home unloaded and took it to the closest open office. They said thanks and sent me on my way. Then I got a bill for an extra $60.00 charge. Stating I didn't take it to the proper location. I expect the money taken from my account without my permission to be returned immediately.Roger R.
Staff was friendly! Especially that Matt guy.Rhonda C. | Overall Experience
Customer did not leave a comment.Charles C.
Customer did not leave a comment.John N.
very good and prompt service.Gary G. | Overall Experience
Customer did not leave a comment.Michael C.
The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!Rhonda C. | First Impressions
Customer did not leave a comment.Tracie B.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Rafal G.
Customer did not leave a comment.Tyler S.
Jacob, the young man who checked the van out to us was outstanding. Very personable, friendly and informative. The manager, I believe his name is Matt, is very professional and very helpful. We rented a cargo van three times from UHaul in December/January. All rentals went fairly well, this last rental experience was the best of all thanks to Jacob and Matt.Richard B.
10ft trucks need more walk around space. I rented in the evening and more parking area lighting would improve the service.larry E.
The whole experience was a positive one.Thank you.Michelle H.
Customer did not leave a comment.Tamara G.
Customer did not leave a comment.Gary G.
Honestly, this location is everything the phrase â€œit's fineâ€ stands for. The service is fine i guess, be prepared to wait no matter how busy, the location is fine- just don't get your hopes up about parking. Having to schedule 24 hrs in advance to accessing a unit you pay for is ridiculous, and then leaving it in a crowded and hardly accessible location is ridiculous. I didn't want to rip my hair out being there but I wouldnt recommend using them to anyone.Madison N.
The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.Fouad B. | First Impressions
None of the employees were wearing a mask when around me. It's dangerous for both your customers and your employees during this global pandemic.JULIA K.
Customer did not leave a comment.Bruce P.
Outstanding store, outstanding customer service, outstanding people!Kurtis C.
Must have an electrician check all the wiring. Multiple times I've went to rent something just to find out the wiring is the problem. Not to much of a problem but I'm sure I'm not the only one who has had this happenRichard S.
Customer did not leave a comment.Jesus R.
great jobTommy B.
Customer did not leave a comment.Adelaide S.
Customer did not leave a comment.Winnie L.
How can I be sure that you are maintaining your equipment to the minimal legal standard when none of your employees can follow the mask order and wear a mask? Social distancing? That doesn't exist at the Moscow store. Please, explain to me how I can be sure that the employees who don't wear masks in the truck I am about to rent aren't spreading covid to me when I get in the truck right after them. The thin plexiglass hanging from the ceiling does not protect me from your anti mask employees when they are on the same side of the plexiglass as me. Gross. I will not be renting from you again.Alicia H.
Disappointing that units are not lightedGary G. | First Impressions
Customer did not leave a comment.Jazmin V.
Customer did not leave a comment.Catherine H.
I would suggest enforcing staff to wear masks.Jaclyn H.
these guys are first class. very little waited time checking equipment back in.Daniel W.
Customer did not leave a comment.Duane D.
Excellent experience all the way around, will be back,,thank you,Brad D. | Overall Experience
Customer did not leave a comment.Bailey B. | Overall Experience
We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Thanks!KATHIE G. | Overall Experience
Customer did not leave a comment.ANGELIA H.
Customer did not leave a comment.FREDERICK JOHN W.
I thoroughly enjoyed the pickup and dropoff experience. The uhaul staff were awesome! The equipment was clean and ready when I arrive. I couldn't have been happier!Teresa D.
Customer did not leave a comment.bill S.
Customer did not leave a comment.Gareth E.
As in recent occasion, everything was great. Excelent Manager and employees.Laurel P.
It was slow to return the trailer they were busy and not enough propel workingNATHAN S.
Customer did not leave a comment.Jacob B.
The manager there was very respectful and helpfulBradley W.
Too expensive. $19 sounds like a great deal until the customer is charged with ridiculous amounts of fees and pays over $60 for using less than 20 miles. That's a $40 difference and if you're going to market such a low price, then you should keep your rates low.Hector P.
Customer did not leave a comment.Ryan E.
Did not drop off, vehicle had to be towedNicholas P.
If everyone acts as Jeremiah ISENBERG, improvements would be hard to find. He was polite, efficient, detailed, patient and extremely helpfulf, both at reception and parking lot. Great experience. I will come back to rent today and tomorrow. Hope he is there!Fortunato P.
Matt was great thanks for the great dayPhillip T.
Customer did not leave a comment.Donald K.
These guys helped me out at the last minute when the original location completely messed up my rental and left me in a bad situation. I was disappointed that no one wore a mask especially when it is a mandate in the city. Otherwise they were extremely helpful.Chris L.
Customer did not leave a comment.Ke M.
Borderline harassing and threatening me with fees. A move is a stressful time for all parties, and it's not like I was keeping the truck because it made my driveway look nice. These people need to take a step back and chill. Will definitely not be recommending uhaul to anyone in the area.John W.
Customer did not leave a comment.Brett K.
The staff were very friendly. However, I was incredibly frustrated with them calling me, less than 48 hours in advance, to tell me the equipment I requested was â€œno longer availableâ€. I had put a reservation in weeks in advance and was notified they would have to change my equipment last minute. They also scheduled me to pick up my equipment in two separate locations, making it so I had to find someone to assist me in transporting my vehicle with less than two days notice. When I arrived to pick up my updated equipment, I saw that they had 4 trucks available in the size I had requested. I felt this was incredibly disrespectful and inconsiderate of my time, money, and my putting in a request for specific equipment well in advance. I don't believe I will ever utilize Uhaul services in the future as I fear my equipment will be sold out from under me, as done in this situation, and I cannot rely on this company to follow through or provide reimbursement for the inconvenience I was caused.Victoria A.
Customer did not leave a comment.Dayton O.
The problem was not with the location, but with U-Haul's online, contact-free pickup. When I went to get the van, I had to fill out some info online that included two "emergency" contacts. I assumed that these people would be contacted if I was in an accident or disappeared or something, so I gave the info for my wife and my son. Both of them were contacted immediately, before I was given access to the van. This rather destroyed my attempt to keep secret the fact that I was renting a van to pick up a large (surprise) holiday gift. The online forms should make it clear that the people whose numbers are given will be contacted immediately. I've never had this occur with another car or truck rental, and I will not be using U-Haul again for this reason. Luckily, there are a number of other agencies near me that rent vans and trucks.Michael S.
Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!brandon l. | First Impressions
Customer did not leave a comment.AHMED I. | Overall Experience
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Alana G.
Super easy and quick drop off.Carson B.
Customer did not leave a comment.Madison S.
Customer did not leave a comment.Matthew Y.
Customer did not leave a comment.Jeffrey S.
Staff was fantastic! Very good customer service. This is the best location I've been to!Cierra M.
When I dropped off the trailer, the guy assisting said "go ahead and take it off". I didn't mind but was mildly shocked as the guy who put it on did all the work. I was very concerned that I didn't have to sign for anything and he just said "ok you are done" because how do I see proof that I dropped it off?JOHN D.
Staff checking in was not well prepared and forgot to give items and discount. Manager Matthew though was eager to help and did a great job of helping resolve the situation. Were not for Matthew's hard work and understanding, uhaul may have lost me forever. Thank you Matthew!Brett B.
Customer did not leave a comment.Ronald K. | Overall Experience
Customer did not leave a comment.CHRISTOPHER N.
No suggestions, everything was top notch.Donald H.
I was on hold for twenty minutes. I honestly feel there was never any intent to answer my call. Finally hung up and went to the lot. After that, everything was great.Marvin M.
Customer did not leave a comment.PATRICK L.
Not only did I wait almost 30-45 minutes to be helped or spoken to while many just stood around outside. I then finally got some help after getting put off and even then I felt like I was not a priority to them. We finally get to my reservation only to have the manager come out with us and didn't even know how to hook up the auto trailer correctly. It not only took about 25 minutes just for him to not figure it out. So my roommate and I ended up telling him how to do it and then he goes ahead and forgets to secure the actual trailer to the hitch so we almost drove off this Moscow location lot with an unsecured trailer. Luckily we are familiar with towing trailers so we know to always double check that it's hitched down securely but for a family that doesn't have any experience this could have been a very scary situation. After this we went in to tell the manager guy that this was highly unexceptable to not even properly secure us before departing and he just shrugged us off like nothing was wrong. This experience was terrible and glad I will never have to go back! I'm almost offended to get charged for this but will make sure to let people know to avoid this location. I will also make sure to leave a review on Yelp as well so I can caution people about this horrible experience because I have truly never had an experience with the Moscow location like I did yesterday November 1st.Tiburon L.
The employee was right there on arrival and checked us in and checked the truck over . We were out in less than 8 minutes. Outstanding attitude she had. What a pleasure to see.JAY C.
Matt and crew were awesome, everything went beautifully.Bonnie S.
Customer did not leave a comment.Russell K.
Everything was great except employees did not wear masks. Very frustrating.Cindy B. | Overall Experience
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Meagan M. | Overall Experience
Customer did not leave a comment.Ronald K. | First Impressions
Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.ALICE H. | Overall Experience
Customer did not leave a comment.Karen Q. | Overall Experience
Customer did not leave a comment.Sophia A. | First Impressions
Customer did not leave a comment.Meredith P. | Overall Experience
Customer did not leave a comment.Michael m. | Overall Experience
Matt is a sexy beastGrayson G. | Overall Experience
We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.Karen C. | Overall Experience
mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.Grayson G. | First Impressions
The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!Rhonda C. | Overall Experience
Customer did not leave a comment.Joy G. | Online Move In
Very personable people. Friendly and accommodatingBarbara R. | Overall Experience
As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.Ian R. | Overall Experience
Customer did not leave a comment.Silvia H. | Overall Experience
Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111Karen Q. | First Impressions
Customer did not leave a comment.Michael m. | First Impressions
Very professional & friendlyBarbara R. | Overall Experience
Very professional & friendlyBarbara R. | First Impressions
your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.MICHAEL W. | First Impressions
Super nice and helpful!Daniel L. | Overall Experience
I haven't placed my belongings into my unit yet and won't for about a week I like the security on the siteBarbara R. | First Impressions
Customer did not leave a comment.Crystal B. | Overall Experience
I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.Forrest P. | Overall Experience
Easy to check in. Employees were friendly and showed how to enter the facility.Qi S. | Online Move In
Customer did not leave a comment.Crystal B. | First Impressions
Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario SilvaMario S. | First Impressions
The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!Rhonda C. | Overall Experience
The staff were very good and took care of everything in a professional manner!!Herbert W. | First Impressions
This facility is very clean and well-maintained.don d. | Overall Experience
Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiriestobias d. | First Impressions
Best customer service I've experienced in a long time.Thomas K. | First Impressions
The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.Bill y. | Overall Experience
Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgustingFAYE W. | Overall Experience
Best service I have ever had at a facility.Chandler H. | First Impressions
Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.sarah a. | Overall Experience
Long wait time for someone to help meRachel J. | First Impressions
Everyone at this UHaul was very helpful and friendly!colista m. | Overall Experience
it was good experienceWaled A. | Overall Experience
N/AH AND R B. | Overall Experience
Very convenient.JIM S. | Overall Experience
The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.Luke A. | Overall Experience
In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.Thomas C. | Overall Experience
We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage areaTim C. | Reservation
My neefs were mettamara j. | Overall Experience
I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!Travis R. | Overall Experience
Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.Avery B. | Overall Experience
During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.Rane V. | Overall Experience
friendly, helpful staff dedicated to finding the best solution for my poorly-planned movejamison r. | Overall Experience
I would recommend this facility to others.Gary S. | Overall Experience
No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.Ann D. | Overall Experience
I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!Ana C. | Overall Experience
Everybody was very nice and everything was greatMichelle L. | Overall Experience
During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Highly recommended!MARK H. | Overall Experience
Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.Lindsay m. | Overall Experience
rates seem a bit high. no restroom available.Rodney O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!