Customer Reviews for U-Haul Storage of North Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of North Jackson

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Joseph F. on

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The truck I rented was nasty dirty

Penny K. on

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Customer did not leave a comment.

Vanessa B. on

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Friendly staff

Marvin W. on

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Amber is the best

Michael G. on

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Everything was great

Jason P. on

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Make sure U-haul keeps the same great staff. I want to thank Jasmine for her great attitude and terrific customer service she's the best and thanks to her i commit to always using U-haul for any of my moving or storage needs.

William D S. on

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Charles R. on

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TyKera M. on

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Devona K. on

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I don't think any changes are necessary. Customer service is excellent, staff is very knowledgeable and everyone I had the pleasure of meeting treated me as if I were a dignitary or royalty. I have been using that facility since 2003. Please don't change anything.

Dorothy L. on

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Mark D. on

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LaShune H. on

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Lashune P. on

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Rodravius H. on

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We had a huge misunderstanding whether the mileage on the truck was 4820 vs 4802. It may not be a big deal for some but for a college couple who’s living on a budget, we can’t afford to just give our money away. ESPECIALLY when we know we didn’t use extra miles. The general manager was no help at all and her attitude was very poor. To avoid future incidents, I suggest the manager and employees be obligated to take visual images of the trucks and their speedometer and document it properly.

Samuel W. on

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always great customer service at this Northview Location.

Mary H. on

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Kerry M. on

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Dexter N. on

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Young lady at this location to Amber it's very nice and very professional always helpful I rented a trailer I needed an extra day it never has been a problem one of the local reps from reservation department call and told me that they needed to trailer back it wasn't a point about that name of the trailer back was the nasty attitude that she had I run a lot of trailers from U-Haul and I think that was very unprofessional because Mom if I keep an extra day I know I have to pay to use it sometime the trailer don't get off loaded the same day so I have to pay for extra day she said that the trailer had a reservation on it and it needs to be in by 8 that morning so whoever the young lady was she gave me a name but I can't remember what she need to be retrained thank you

Hazel S. on

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Everything was excellent. From the customer service to the speed of handling the order to ending the order at the time of truck return, there were no problems. I recommend this location.

Stephanie R. on

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I've already reported on my experience by telephone on the day I picked up this rental. I reserved it and had fully checked in online. Yet when I showed up at 4:15 it took nearly 1.5 hours to pick up the trailer. The employee (Laterrion or Laterriuos), who was all alone at the store but said he was a trainee, was simply unable to work your computer system. He told me several times the system was "down" (and offered me no solution except to go somewhere else to try to find the uhaul I was picking up that day for my trip that day which was completely impractical and unacceptable). But upon observing him, he simply didn't know how to work a computer at all. For example, he was unable to enter his password. When I told him he needed to turn "CAPS LOCK" off he told me Caps lock didn't matter because his password was numbers. He was quite put out that I told him to call someone to help him. It was one of the most excruciating customer service experiences I have ever had and it resulted in me getting on the road 2 hours later than planned.

Rena S. on

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Make sure all the items are included in the rental. I did not get a furniture dolly after hours.

Henry M. on

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Very happy with the service!

Henry M. on

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Samuel W. on

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Elanda H. on

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Nothing

Arthur W. on

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Samuel W. on

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Amber is always at her best in customer service. She deserves a promotion and a raise. I've been coming to the Northview Jackson MS location for over 4 years, and she is always at her best, always.

Brandon S. on

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The employee was amazing and very helpful. She explained everything to us and showed awesome customer service.????

Phyllis B. on

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latasha t. on

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They lost my reservation twice..so I didnt get it right until the 3rd time.

Justin M. on

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Anthony C. on

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Kizzy G. on

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Getting the billing person trained well ENOUGH not to over charge the customer. I finally got my refund and everything eventually worked out.

Dequan W. on

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David B. on

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Very helpful and professional

Andy C. on

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I’ve used several different u-haul locations. the manager and staff here are AWESOME! Their personalities made me feel appreciated and if the need arises they will be my “Go-to” people.

Yeong K. on

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Thanks for the prompt and courteous service.

Andy C. on

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Love the manager!

Andy C. on

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Love the manager!

Andy C. on

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Loved MRS Jobert and her team!

keyandra p. on

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Very nice employees. Both employees I met were helpful, informative and courteous.

Reba J. on

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Excellent customer service

dorothy h. on

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This was the worst moving experience I've had in my life. From the storage and the truck. You have some of t worse reps in that store. Never again. Nobody would even try to help me.