Customer Reviews for U-Haul Storage of North Jackson

2,451 reviews

4181 Northview Dr   Jackson, MS 39206
(N Of Meadowbrook Rd)

(601) 368-9323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 368-9323

4181 Northview Dr
Jackson, MS 39206
(N Of Meadowbrook Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They tried to over charge me on miles we had a little argument and she said we can go see for your self go out and it turns out I was right she didn't even apologize for the inconvenience I said that was just a lot of money I can't throw away she said I did what the app said but you previously told me you look at it on the truck but your story changed something just wasn't right never coming here again!

BRITTANY J. 
Rating:
5.0

Customer did not leave a comment.

OLLIE C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

The employee was very helpful. Much more than my last experience in Memphis, TN.

MARCUS B. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

PORTIA E. 
Rating:
5.0

When I arrive back with the U-Haul the boy did was trade it out with the girl that gave me the U-Haul he was very rude and say hey how are you doing he was on his phone constantly

JADE R. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

Kodeshia was real attentive and helpful as well when we dropped the u-haul off. She was very polite. She didn't waste any time and capped off and already pleasant experience. Thanks!

ALAN T. 
Rating:
3.0

Walk up to counter cashier on phone texting while I'm standing there. Don't get my dolly cause no one put it on the truck

TESS M. 
Rating:
5.0

Nothing cause y'all the best I came 09-04-21 and the lady and man was very respectful and kind took they time and really help me out a lot thank y'all I will highly recommend y'all

LANCE M. 
Rating:
4.0

The ladies at this location do a great job

BOBBY W. 
Rating:
4.0

Customer did not leave a comment.

JOYCE D. 
Rating:
5.0

Customer did not leave a comment.

BERNETTE B. 
Rating:
5.0

Customer did not leave a comment.

JUANA B. 
Rating:
5.0

I was pleased with everything

BETTIE C. 
Rating:
1.0

Need a refund for the equipment

TREMAYNE K. 
Rating:
5.0

I can't think of anything that needs approving.

Larry H. 
Rating:
3.0

When I picked up the service lady was rude and had her kids locking and un locking the door. She gave me the key to the wrong truck and I had to go back in and let her know. Then she got an attitude and walked off to bring me a van that was damaged and not clean and was empty. However when I returned the van, a different service lady was very nice. The first lady should really be fired.

Bridget Y. 
Rating:
5.0

Customer did not leave a comment.

Marquell M. 
Rating:
5.0

Customer did not leave a comment.

Ingrid O. 
Rating:
1.0

Customer did not leave a comment.

edith H. 
Rating:
2.0

Have accurate reservations especially when email states guaranteed. Ensure all trucks are properly serviced

JOCELYN S. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA C. 
Rating:
1.0

Not charge for 2 days when ask for one and won't refund the second day!! I didn't even have the truck 7 hours the first day!!! I was charged for 205 miles but I only did 189!! All the response I got was it's a set price and I only asked for one day!!

Shanika C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

angela W. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Have the truck already clean

JACQUALINE E. 
Rating:
4.0

Customer did not leave a comment.

OLLIE C. 
Rating:
4.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

TIARA J. 
Rating:
4.0

Customer did not leave a comment.

Sandra T. 
Rating:
3.0

Customer did not leave a comment.

Anne L. 
Rating:
3.0

I feel this is questionable location based on safety

Michael M. 
Rating:
3.0

My rental return was attended to promptly by friendly staff. Was nice to be able to drop off in another town and not have to drive an empty van all the way home. The service bay door was open when I pulled up and it looked like it could use some tidying up; that's why I rated the location as average overall.

James K. 
Rating:
3.0

Customer did not leave a comment.

KYRA D. 
Rating:
5.0

Customer did not leave a comment.

LASHEA D. 
Rating:
3.0

Customer did not leave a comment.

latasha M. 
Rating:
5.0

Equipment was clean and in good shape. The people were friendly and very helpful. I will rent from this location again when moving.

RUSSELL S. 
Rating:
5.0

No comment

Otis T. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

Your manger and the check in lady provided excellent customer service

WALTER Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Staff was friendly and helpful

RICHARD L. 
Rating:
3.0

The customer services representative was great.She was very very polite and knowledgeable

CHARLENE B. 
Rating:
2.0

Service and customer orientation needs to be taught and emphasized. I don't want to hear excuses. And I don't want to be told to drive 3hrs away to pick up my truck when I am packed up and people are at my house to move me! They were fixing to turn off my utilities and it was 105 degrees heat index. I am elderly and this caused me a great deal of stress. I finally received a call two hours before I was to pick up the truck that it would be there.

Mary J. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
3.0

I have used this location for years however the gas left in vehicle used to be full but now only a quarter tank was available during start and starting at a low fuel doesn't alow a person to get the job done without putting fuel in the tank

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Jacob I. 
Rating:
5.0

Customer did not leave a comment.

EDDIE W. 
Rating:
5.0

Customer did not leave a comment.

Bernie A. 
Rating:
1.0

I was charged and extra day after returning time I reserved vehicle for. Person who helped just said call back next day for manager and was no assistance.

Jasper L. 
Rating:
4.0

Customer did not leave a comment.

Brittany G. 
Rating:
5.0

I had great customer service, process was smooth and easy.

ZAHRA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
3.0

Customer did not leave a comment.

gulshan B. 
Rating:
4.0

Customer did not leave a comment.

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

MONISH RAJA S. 
Rating:
5.0

This location was great. However, my experience with Uhaul online reservations was not. It was horrible.

ROBERT H. 
Rating:
3.0

Cost more than I thought it would

MARCUS S. 
Rating:
1.0

Customer service personnel was rude. Truck was not available and we had to wait an hour for it to get back to store. Representative did not offer any suggestion on what to do if vehicle didn't come back without us pressing her for a solution. Even with us waiting an hour for the truck, She did not want to honor our 24 hour reservation and said the truck had to be back at original reservation time or we would be charged extra.

SUSAN D. 
Rating:
5.0

The staff was quick to get the truck inspected, cleaned, and serviced. The customer service was awesome; very nice people. Give the staff a raise and the next customers would be even more happier.

Lashinda W. 
Rating:
5.0

Customer did not leave a comment.

WARREN C. 
Rating:
3.0

Customer did not leave a comment.

Camille R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Everything was good

SANTANA R. 
Rating:
5.0

Customer did not leave a comment.

Sherri V. 
Rating:
4.0

In the age of COVID, I think it is super important to sanitize your rental vehicles between each use. Upon entering the vehicle, I was equipped with Clorox wipes in preparation for sanitizing the vehicle in case it had not been prior to my usage. It was obvious that the vehicle had not been sanitized. There was visible dirt on the wipes that were used to clean. I wiped down the door handles, steering wheel, seatbelt, center console, armrests, signal switches, etc. I understand that it would take extra effort for an employee to add this task to their workflow, but I think if Uhaul added this courtesy, it would be an added value to the company and overall success in the area of customer service.

THABI M. 
Rating:
5.0

Customer did not leave a comment.

Thabi M.  |  First Impressions 
Rating:
5.0

Nothing everyone was so professional and courtesy thank's again U-haul.

BARRETT R. 
Rating:
5.0

Friendly and accommodating people.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
4.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Friendly, easy to work with, rates are excellent!

JONATHAN V. 
Rating:
5.0

Great service from attendant, equipment was a great truck to drive, the previous renter had not cleaned the cargo area very well.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Warren C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

KATRINA M. 
Rating:
4.0

Customer did not leave a comment.

ARETHA S. 
Rating:
2.0

There was only one person working at the site, she was great and very helpful. The problem is she was trying to juggle five customers at once and the drop off line backed up into the street creating a traffic hazard. Overall this whole uhaul experience has been my worst customer service experience in my lifetime. As I stated above I will never do business with uhaul again and warn others to evaluate your options before you take a chance with Uhaul.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Very helpful with equipment and reassuring.

KIMBERLY H. 
Rating:
5.0

Quick and easy drop off.

Jamaal B. 
Rating:
2.0

Terrible business. Gave our uhaul away. And we end up getting a smaller on. And had to drive to drive hazelnut to get it.. We live in Jackson

REGINA H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
3.0

Seemed very busy full with trucks making it hard to park

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
3.0

The front tires were worn till you could see the steel belts coming out of the tire. This causes the can to shake at highway speed. Unfortunately, this was only noticed after the vehicle was rented and loaded with our belongings. When we returned the van the attendant was already in their car about to leave, prior to 5 pm, and just told me to toss the keys in the night drop box; and before I could tell him about the condition of the tires he had left. I don't recommend this van till the tire situation is remedied; this could be potentially very dangerous to other renters.

ROBERT K. 
Rating:
3.0

You can improve upon communication to the customers. I was notified at the last minute that my rental truck was not available, but overall the staff helped me with what I needed and my pickup process was easy.

Gabrielle M. 
Rating:
3.0

Customer did not leave a comment.

MARLON M. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM B. 
Rating:
5.0

No comment

TODD C. 
Rating:
4.0

While this is a busy location with limited personnel, we found their level of support exceptional. I felt bad for the young lady handling the counter and customer rental pickups simultaneously. While we as customers may be in a rush, we have to be cognizant of others and their experiences. This was our first visit. The next day we came to pick up our truck and was supported by a young man and he was also very busy but took the time to assist us with various details related to height clearances and tips for the vehicle. Checking out the rental was a breeze and offered a discount to return to an alternate location which we accepted. Awesome team and keep up the good work.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The reason I wouldn’t recommend this location is that it is too small causing a lot of congestion. I had to wait about 15 minutes to enter the parking lot to get to the storage because of the many cars blocking the entrance. I had to wait another 5 or 10 minutes upon leaving for the same reason.

ANGELA T.  |  Overall Experience 
Rating:
1.0

My experience with the Gm of the store was horrible. The police was called on me unnecessarily. Which was very wasteful of time as well embarrassing. Just to STILL get the truck

LASHUN M. 
Rating:
5.0

Uhaul rocks

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

ANDRIENNE M. 
Rating:
1.0

The male employee was extremely rude. I asked him a question about a different location and he gave me a smart ass answer then tried to clean it up. VERY MUCH RUDE. Teach your employees how to be respectful to customers. I order moving supplies and DID NOT RECEIVE any of them. The only thing I got was the dolly. I don't understand how I select the preferred location and then I'm sent across town (which is out of my way to pick-up a u-haul). That is the second time it has happen to me in MS. Any other time I've used u-haul I always had the my preferred location. That is extremely poor service.After this move, I truly don't think I will use U-haul for any future moves/services. I'm disappoint in the customer service and the company. Now I must file a claim for the supplies I order because I was charged for supplies i never received.

KIMBERLY G. 
Rating:
5.0

Customer service was great

Almetrius B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren C.  |  First Impressions 
Rating:
3.0

The manager was very rude and nasty.

Karissa L.  |  Overall Experience 
Rating:
4.0

On returning the trailer could not get in touch your app was down

JESSE A. 
Rating:
5.0

The young lady was very helpful and knowledgeable about the facility. Customer service is very important to me and she was very professional and kind.

Almetrius B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iman M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelma D.  |  Overall Experience 
Rating:
5.0

Love the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!

Andy C.  |  First Impressions 
Rating:
2.0

They lost my reservation twice..so I didnt get it right until the 3rd time.

latasha t.  |  First Impressions 
No reviews have been submitted for this location.

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