Customer Reviews for U-Haul Storage of North Jackson

2402 reviews

4181 Northview Dr   Jackson, MS 39206
(N Of Meadowbrook Rd)

(601) 368-9323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 368-9323

4181 Northview Dr
Jackson, MS 39206
(N Of Meadowbrook Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jacob I. 
Rating:
5.0

Customer did not leave a comment.

EDDIE W. 
Rating:
5.0

Customer did not leave a comment.

Bernie A. 
Rating:
1.0

I was charged and extra day after returning time I reserved vehicle for. Person who helped just said call back next day for manager and was no assistance.

Jasper L. 
Rating:
4.0

Customer did not leave a comment.

Brittany G. 
Rating:
5.0

I had great customer service, process was smooth and easy.

ZAHRA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
3.0

Customer did not leave a comment.

gulshan B. 
Rating:
4.0

Customer did not leave a comment.

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

MONISH RAJA S. 
Rating:
5.0

This location was great. However, my experience with Uhaul online reservations was not. It was horrible.

ROBERT H. 
Rating:
3.0

Cost more than I thought it would

MARCUS S. 
Rating:
1.0

Customer service personnel was rude. Truck was not available and we had to wait an hour for it to get back to store. Representative did not offer any suggestion on what to do if vehicle didn't come back without us pressing her for a solution. Even with us waiting an hour for the truck, She did not want to honor our 24 hour reservation and said the truck had to be back at original reservation time or we would be charged extra.

SUSAN D. 
Rating:
5.0

The staff was quick to get the truck inspected, cleaned, and serviced. The customer service was awesome; very nice people. Give the staff a raise and the next customers would be even more happier.

Lashinda W. 
Rating:
5.0

Customer did not leave a comment.

WARREN C. 
Rating:
3.0

Customer did not leave a comment.

Camille R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Everything was good

SANTANA R. 
Rating:
5.0

Customer did not leave a comment.

Sherri V. 
Rating:
4.0

In the age of COVID, I think it is super important to sanitize your rental vehicles between each use. Upon entering the vehicle, I was equipped with Clorox wipes in preparation for sanitizing the vehicle in case it had not been prior to my usage. It was obvious that the vehicle had not been sanitized. There was visible dirt on the wipes that were used to clean. I wiped down the door handles, steering wheel, seatbelt, center console, armrests, signal switches, etc. I understand that it would take extra effort for an employee to add this task to their workflow, but I think if Uhaul added this courtesy, it would be an added value to the company and overall success in the area of customer service.

THABI M. 
Rating:
5.0

Customer did not leave a comment.

Thabi M.  |  First Impressions 
Rating:
5.0

Nothing everyone was so professional and courtesy thank's again U-haul.

BARRETT R. 
Rating:
5.0

Friendly and accommodating people.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
4.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Friendly, easy to work with, rates are excellent!

JONATHAN V. 
Rating:
5.0

Great service from attendant, equipment was a great truck to drive, the previous renter had not cleaned the cargo area very well.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Warren C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

KATRINA M. 
Rating:
4.0

Customer did not leave a comment.

ARETHA S. 
Rating:
2.0

There was only one person working at the site, she was great and very helpful. The problem is she was trying to juggle five customers at once and the drop off line backed up into the street creating a traffic hazard. Overall this whole uhaul experience has been my worst customer service experience in my lifetime. As I stated above I will never do business with uhaul again and warn others to evaluate your options before you take a chance with Uhaul.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Very helpful with equipment and reassuring.

KIMBERLY H. 
Rating:
5.0

Quick and easy drop off.

Jamaal B. 
Rating:
2.0

Terrible business. Gave our uhaul away. And we end up getting a smaller on. And had to drive to drive hazelnut to get it.. We live in Jackson

REGINA H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
3.0

Seemed very busy full with trucks making it hard to park

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
3.0

The front tires were worn till you could see the steel belts coming out of the tire. This causes the can to shake at highway speed. Unfortunately, this was only noticed after the vehicle was rented and loaded with our belongings. When we returned the van the attendant was already in their car about to leave, prior to 5 pm, and just told me to toss the keys in the night drop box; and before I could tell him about the condition of the tires he had left. I don't recommend this van till the tire situation is remedied; this could be potentially very dangerous to other renters.

ROBERT K. 
Rating:
3.0

You can improve upon communication to the customers. I was notified at the last minute that my rental truck was not available, but overall the staff helped me with what I needed and my pickup process was easy.

Gabrielle M. 
Rating:
3.0

Customer did not leave a comment.

MARLON M. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM B. 
Rating:
5.0

No comment

TODD C. 
Rating:
4.0

While this is a busy location with limited personnel, we found their level of support exceptional. I felt bad for the young lady handling the counter and customer rental pickups simultaneously. While we as customers may be in a rush, we have to be cognizant of others and their experiences. This was our first visit. The next day we came to pick up our truck and was supported by a young man and he was also very busy but took the time to assist us with various details related to height clearances and tips for the vehicle. Checking out the rental was a breeze and offered a discount to return to an alternate location which we accepted. Awesome team and keep up the good work.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The reason I wouldn’t recommend this location is that it is too small causing a lot of congestion. I had to wait about 15 minutes to enter the parking lot to get to the storage because of the many cars blocking the entrance. I had to wait another 5 or 10 minutes upon leaving for the same reason.

ANGELA T.  |  Overall Experience 
Rating:
1.0

My experience with the Gm of the store was horrible. The police was called on me unnecessarily. Which was very wasteful of time as well embarrassing. Just to STILL get the truck

LASHUN M. 
Rating:
5.0

Uhaul rocks

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

ANDRIENNE M. 
Rating:
1.0

The male employee was extremely rude. I asked him a question about a different location and he gave me a smart ass answer then tried to clean it up. VERY MUCH RUDE. Teach your employees how to be respectful to customers. I order moving supplies and DID NOT RECEIVE any of them. The only thing I got was the dolly. I don't understand how I select the preferred location and then I'm sent across town (which is out of my way to pick-up a u-haul). That is the second time it has happen to me in MS. Any other time I've used u-haul I always had the my preferred location. That is extremely poor service.After this move, I truly don't think I will use U-haul for any future moves/services. I'm disappoint in the customer service and the company. Now I must file a claim for the supplies I order because I was charged for supplies i never received.

KIMBERLY G. 
Rating:
5.0

Customer service was great

Almetrius B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren C.  |  First Impressions 
Rating:
3.0

The manager was very rude and nasty.

Karissa L.  |  Overall Experience 
Rating:
4.0

On returning the trailer could not get in touch your app was down

JESSE A. 
Rating:
4.0

I would definitely recommend this business, and use them again in the future.

HEATHER C. 
Rating:
2.0

Customer did not leave a comment.

Grace C. 
Rating:
1.0

This honestly was a terrible experience with Uhaul. I would never recommend it to anyone. I also did not have my equipment I ordered. They acted as if they did not care. Everyone at the Uhaul stores were rude besides the location in Takoma Park. Our truck start leaking on the way to our destination when it rained and that was terrible!

BRIONNA E. 
Rating:
3.0

Uhaul tries to overcharge if you don't pay attention. I rented my equipment on June 5th and after a long drive, I still managed to return it on the next day, which was June 6th. On June 11th, I was randomly charged $87 for a 4-5 day late charge. If I didn't have a picture proving that I indeed turned all the equipment in on June 6th, uhaul would've basically gotten away with stealing my money. My biggest advice is to document, take pictures, record, and write down names of everyone and everything. Out of the 3 times I've used them, I've had 2 incidents to happen where they tried to overcharge me.

Shemesha M. 
Rating:
2.0

It's so expensive for travel I'd never had idea cost that total to driving 320 miles They charge me a lot of money I never get a rental from this company

ALA A. 
Rating:
5.0

Customer did not leave a comment.

SANJARVIUS J. 
Rating:
5.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

Customer did not leave a comment.

LEKIVA T. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Stacy D. 
Rating:
5.0

The man that helped us at drop off was one of the kindest young men we have ever met. Kudos to him.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

The front counter representative was friendly and professional.

Joshua L. 
Rating:
1.0

Make sure the app works properly when someone goes to return the vehicle

Layne L. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Everything was great!

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
4.0

Customer did not leave a comment.

PHILIP H. 
Rating:
3.0

Great customer service!

Debra K. 
Rating:
5.0

Great experience!!

TAMEKA H. 
Rating:
5.0

Excellent sales person service.

JIMMIE V. 
Rating:
5.0

The young lady was very helpful and knowledgeable about the facility. Customer service is very important to me and she was very professional and kind.

Almetrius B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

The cup holder assembly was broken.

John B. 
Rating:
4.0

Customer did not leave a comment.

DIPAKKUMAR D. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN B. 
Rating:
5.0

Customer service was excellent the morning and afternoon rep were very professional even though they were both by themselves and it was extremely busy. They handle the job with professionalism.

YOLANDA D. 
Rating:
5.0

My experience was great one, thanks

WILLIE Q. 
Rating:
5.0

Customer did not leave a comment.

BRIA C. 
Rating:
4.0

Better explanation of charges.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

The ladies that helped me today we're amazing handling the whole store alone and both were very friendly and went above and beyond to help me and my husband on a quite stressful day. Thank you

MALLORY K. 
Rating:
5.0

Staff was great!

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
1.0

Hire professional staff, make sure adequate equipment and supplies are consistently available. Stop assuming every customer has access to the GD internet.

GETTY I. 
Rating:
5.0

Customer did not leave a comment.

CARTHAL A. 
Rating:
3.0

drop off was done with no problems.

Earl C. 
Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
5.0

Great tow dolly. Did the job without any incident. Am happy about service

PALMA D. 
Rating:
5.0

Customer did not leave a comment.

CHAQUAYLA M. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A. 
Rating:
4.0

Customer did not leave a comment.

KATRINA G. 
Rating:
5.0

Everything was Great Ms.Jasmine took great care of me with great customer service and fast!!!!

EDDIE B. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Great customer service.

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
5.0

Very helpful!!

Clyde S. 
Rating:
5.0

Customer did not leave a comment.

NADIA L. 
Rating:
5.0

Customer did not leave a comment.

FENTRESS M. 
Rating:
5.0

The young lady at the Northview Drive location was very nice, helpful and efficient. I was in and out with my rental truck in 15minutes. The return was better. I parked the truck, she was in the vehicle checking the condition of the vehicle and closed out my rental in less than 10 minutes. The truck I rented is new, this is particularly helpful. The A/C worked, it was clean, the breaks worked properly...I was very satisfied with this experience.

KASS W. 
Rating:
5.0

Customer did not leave a comment.

ARTINIECE M. 
Rating:
5.0

Customer did not leave a comment.

Iman M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelma D.  |  Overall Experience 
Rating:
5.0

Love the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!

Andy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Extremely helpful and excellent customer service! If I ever need storage again in the area there will be no guess to where I'm going.

Henry M.  |  Overall Experience 
Rating:
5.0

Very happy with the service!

Henry M.  |  First Impressions 
Rating:
2.0

They lost my reservation twice..so I didnt get it right until the 3rd time.

latasha t.  |  First Impressions 
No reviews have been submitted for this location.

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