General Manager was really nice
Sharon S | First ImpressionsCustomer Reviews for U-Haul Storage of North Jackson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My clothes, furniture and mattress damaged my rats,need to be infestation
Arnold W | Overall ExperienceI normally don't like to suggest things like this, but I think this location should close down, renovate, or relocate. Storage units are subpar, not gated, and without lighting. Parking lot is very congested not easy to maneuver around in. Customer service is definitely lacking. It takes a lot more energy to frown and be miserable than to smile and be happy.
yusuf W | Overall ExperienceExcellent service close by me understanding. All my belongings are safe as when I pit them in there. Thanks.
JAMES C | Overall ExperienceGreat experience!!
Sheryl W | Online Move InThank you all
Tina H | Overall ExperienceI did not rent no storage or any thing in I haul
Taymoor H | Overall ExperienceI will never recommend this facility to anyone I ever know! I am battling cancer and I have had this storage facility for many many years. I lost everything that my grandma owned including family pictures family heirlooms and things I will never be able to get back. I tried to set up a payment plan so I could keep my stuff. The customer service of this facility is the worst ever. I hope no one ever has to go through what I went through. But I also hope that this facilities employees get the karma but they've done to my family.
DEONE W | Overall ExperienceThe staff was awesome. The rental of the uhaul was awesome. But the storage unit was awful my furniture got damaged my clothes got damaged my dryer got damaged my 70 in TV got water damaged doesn't work anymore. I had to throw a lot of stuff away due to mold. I 🐀 rat chewed my cords on my dryer. I will not recommend getting a storage unit here just a uhaul rental if possible
Terry H | Overall ExperienceI was given a storage unit with a broken door. It was tough to open and close. After I had it over half full (the office was closed the first day), I told the office about it. The woman told me I should have never been given that unit while they are waiting on the door to be fixed. Plus, if there is no gate for access, why can't I go in all night long. There are times I wanted to go past 10:00
CHARLES O | Overall ExperienceI have always been a customer of U-Haul every time I move. They always treat me very well and things go wrong. They always willing to hear your version of what happened to your stuff by anything. They always fix it for you, so I’m appreciate being on U-Haul customers.
Regina M | Overall ExperienceNot only were the employees rude and disrespectful but also had the nerve to not be helpful. I was told because I was not an out of state client…the storage first month couldn’t be offered to me even after renting a uhaul. I was very angry. I questioned them and was allowed the first month free. After gaining access to the storage area, I noticed the back gate with a large hole where anyone can come thru. I didn’t have to put my code in to gain access which was another safety hazard now let’s discuss no cameras etc. I will never recommend this business or do business with them again.
EBONY B | Overall ExperienceStaff was incredibly friendly and helpful.
Collin I | Overall ExperienceI just like to say that they was very helpful. And helping me to get started. With everything. Ms.Cain is truly a blessing to the people in north jackson U-Haul.
James W | Overall ExperienceWater leak unit 300
canetria p | Overall ExperienceThe reason I wouldn’t recommend this location is that it is too small causing a lot of congestion. I had to wait about 15 minutes to enter the parking lot to get to the storage because of the many cars blocking the entrance. I had to wait another 5 or 10 minutes upon leaving for the same reason.
ANGELA T | Overall ExperienceCustomer service was great
Almetrius B | Overall ExperienceThe manager was very rude and nasty.
Karissa L | Overall ExperienceThe young lady was very helpful and knowledgeable about the facility. Customer service is very important to me and she was very professional and kind.
Almetrius B | First ImpressionsLove the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!
Andy C | First ImpressionsExtremely helpful and excellent customer service! If I ever need storage again in the area there will be no guess to where I'm going.
Henry M | Overall ExperienceVery happy with the service!
Henry M | First ImpressionsThey lost my reservation twice..so I didnt get it right until the 3rd time.
latasha t | First ImpressionsVery helpful and professional
David B | First ImpressionsI’ve used several different u-haul locations. the manager and staff here are AWESOME! Their personalities made me feel appreciated and if the need arises they will be my “Go-to” people.
Andy C | Overall ExperienceThanks for the prompt and courteous service.
Yeong K | Overall ExperienceLove the manager!
Andy C | First ImpressionsLove the manager!
Andy C | Overall ExperienceLoved MRS Jobert and her team!
Andy C | First ImpressionsVery nice employees. Both employees I met were helpful, informative and courteous.
keyandra p | First ImpressionsExcellent customer service
Reba J | ReservationThis was the worst moving experience I've had in my life. From the storage and the truck. You have some of t worse reps in that store. Never again. Nobody would even try to help me.
dorothy h | Overall Experience