Customer Reviews for U-Haul Storage of Overland

102 reviews

1600 Dielman Rd   Overland, MO 63132

(314) 983-9785

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(314) 983-9785

1600 Dielman Rd
Overland, MO 63132

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young man on duty was very professional and helpful!! I’ll definitely refer this location to family and friends!!!

doritha d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlei N.  |  First Impressions 
Rating:
5.0

My experience on yesterday was very positive with the Sales Associate who helped me with selecting the right storage space for my belongings...and again on today 8/13/22the gentlemen was extremely helpful and friendly with selecting my boxes 👌🏾

annissa s.  |  First Impressions 
Rating:
5.0

Kenny in particular a standout. Thank you.

Roberto A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula c.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

Alisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora O.  |  First Impressions 
Rating:
1.0

Was not happy about rental of truck or storage had to make multiple trips to different locations to pick up equipment and storage not happy

LARRY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richelle T.  |  First Impressions 
Rating:
5.0

I am so grateful for the help UHaul provided during this time. Being impacted by the flood waters is a devastating experience and the fact that UHaul provided a month free of charge is an amazing blessing. I will be a customer for life as this one action has helped our family so much! Thank you for being a business that truly cares and helps people in a time where it's hard to find kindness in the world. Well done! Facility is impeccably clean and safe and the workers are kind and efficient. Very, very grateful...thank you!

Angela D.  |  First Impressions 
Rating:
5.0

You gise are amazing helping people from the flooding

Christine S.  |  First Impressions 
Rating:
5.0

I in St. Louis community credit union yesterday and everyone in line about u-haul

beth h.  |  First Impressions 
Rating:
5.0

Love it

Chelsea J.  |  First Impressions 
Rating:
5.0

Other than the prices everything else was great

Steven K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janae B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
5.0

Absolutely amazing and friendly staff Donna was the one who helped me when I first pulled up to get my unit and she was extremely helpful and just as nice as she can be five stars😁🤩

Shelley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatyanna i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya N.  |  Overall Experience 
Rating:
3.0

It wasn’t explained the new way to check truck in. I didn’t realize you were to take pics and go through your own self check in. I didn’t look at my text message until after I was finished with the truck. I was use to the old way to f checking truck in.

dianette m.  |  First Impressions 
Rating:
5.0

This was our first experience using a storage facility and these guys have set the bar really high! We couldn’t have been more impressed. This facility is well maintained, climate controlled, spotless (thanks to Dawn) and the security is very high tech and works. They even provided us with new high security locks. Carts are provided for loading and there’s easy access to all units. We highly recommend this facility.

dominic l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohak R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and got me into a building in minutes. Highly recommend!

Eric M.  |  First Impressions 
Rating:
5.0

Thank you very much for the Help you have given me

Derrick S.  |  First Impressions 
Rating:
5.0

The staff was very helpful

LaJoyce N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENNEN P.  |  First Impressions 
Rating:
5.0

Great bunch of people, one and all!

KIRK B.  |  First Impressions 
Rating:
5.0

The employees at this location are always friendly and efficient. Very much appreciated

Victor O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J.  |  Overall Experience 
Rating:
5.0

The gentleman was very courteous and polite and helped me to find the exact unit that i needed.

LAWANDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taliyah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha B.  |  Online Move In 
Rating:
4.0

Tysm Mike and jhonny..and malik

Valerie T.  |  Overall Experience 
Rating:
5.0

The staff was also helpful & friendly.

PEARLIE W.  |  Overall Experience 
Rating:
4.0

The staff at this location was very helpful and friendly. Unfortunately, I was not given the best directions when it came fir me to access my storage unit. Even with that, this is a good facility.

Sebrina H.  |  First Impressions 
Rating:
5.0

I recommend business great service friendly reliable and courtesy to use equipment.

DIANA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon g.  |  First Impressions 
Rating:
4.0

My free month was not up and I had planned on putting a few things back in storage temporarily, however you all assumed I was done and closed my account!!

Sandy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shamanique B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamanique B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlandus W.  |  Overall Experience 
Rating:
4.0

The supervisor of this office acting like a a jerk

KIM K.  |  Overall Experience 
Rating:
4.0

I am so impressed with the cleanness & friendless of everyone.

PEARLIE W.  |  First Impressions 
Rating:
4.0

Appreciated the bathrooms being clean through this trying time

debroah c.  |  Overall Experience 
Rating:
5.0

Fast, easy, simple and reasonable.

Donald F.  |  Overall Experience 
Rating:
4.0

Only thing is the storage unit has roaches and need to exterminate because I don’t and didn’t have any until I moved my stuff in

TRACY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlton H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roshonda w.  |  First Impressions 
Rating:
3.0

Clearer directions about signing in would be helpful. It took me a while to locate the area to sign in.

Laura B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

debroah c.  |  First Impressions 
Rating:
5.0

All the staff members are extremely friendly and helpful wouldn't go anywhere else for rentals

JOSHUA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talarra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B.  |  Overall Experience 
Rating:
5.0

Did not like having to call in with the prompt and be told that it's a 36 minute wait just a I can ask a question. That part I didn't care for.

CECILEY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA MICHELLE L.  |  First Impressions 
Rating:
5.0

The entire team did an amazing job in helping me set up my storage units and each time I rented a truck to move it out, they exceeded my expectations

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola G.  |  First Impressions 
Rating:
5.0

Great company

Daisy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILLIS W.  |  First Impressions 
Rating:
5.0

Simple and automated access. Super friendly staff. Brand new facilities.

Marc P.  |  Overall Experience 
Rating:
2.0

The unit cannot hold 2 rooms of furniture as stated online there were roaches greeting us at the front door

Lakeisha M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

latoya w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence K.  |  First Impressions 
Rating:
5.0

The place was packed however, the associate got me in and out , even went the extra mile to push my trailer during return when I couldn’t back it up properly. Ten star job!

Taliyah M.  |  First Impressions 
Rating:
4.0

Took many times to enter building with code

ROCKNEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlandus W.  |  First Impressions 
Rating:
5.0

Everyone I worked with were helpful and very knowledgeable, friendly, and patient. Uhaul staff made my difficult move run smoother!

Monica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lamond j.  |  Overall Experience 
Rating:
5.0

I registered for a unit online as part of a truck rental. Upon move in realized the selected size was probably too small. The staff quickly and easily switched me to a bigger unit. Seamless and stress free.

Marc P.  |  First Impressions 
Rating:
5.0

I

HAROLD C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUNE A.  |  First Impressions 
Rating:
5.0

great staff

Virgil J.  |  Overall Experience 
Rating:
5.0

My salesman gets Five Stars on everything. He was very nice, knowledgeable, did all the right things to earn my business. His Co-worker was also very nice!! An very good crew and I was very satisfied with my visit.

Harold B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn J.  |  First Impressions 
Rating:
5.0

Very friendly staffs. Just make sure everyone wears a mask☺️

tatyanna i.  |  First Impressions 
Rating:
5.0

Very good service!

Moyyah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS S.  |  Overall Experience 
Rating:
3.0

Expensive could lower monthly price a little bit

Thomas B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPEHER D.  |  Overall Experience 
Rating:
3.0

Still not sure why extra locks got put on all the lockers since no one informed us. That's the kind of thing you have to communicate to customers.

Chris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA B.  |  Overall Experience 
Rating:
5.0

I will always come back / great deals

Gregory R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
No reviews have been submitted for this location.

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