Customer did not leave a comment.melvin T.
Customer Reviews for U-Haul Storage of Pascagoula
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.Tywana K.
Send them to Henry! Mr Henry was extremely helpful and explained my rental fee on return. He was very professional and helpful and took time to respond to my email after hours this evening!Phillip P.
Everything was great , quick, efficiency, affordable. Very great serviceTravis E.
Customer did not leave a comment.Virgil B.
This auto transport has broken parts and caused me extreme stress!Steven B.
The customer service was Great and friendly, enjoyable experience and very informative and helpful. Great guys there..Brian S.
Provide valid information I was originally booked for a one way and they didn't even have a one way truck figured that out after they had already charged my card for a one way truckdamiracle W.
My drop off here in Texas was a service of utmost to its merit! The lady "Tammy" was very kind, cordial and respectful to her help. Overall, great services from U-Haul!!!Hector C.
Customer did not leave a comment.luis B.
Extreme Customer Service! Loved it!Alicia J.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Willie H.
Do a double take on the installation process!! Upon receiving my vehicle back after getting the hitch installed, there was rattling noises coming from the rear. Turns out, the hitch and my exhaust hangers were never properly tightened.Christian L.
Customer did not leave a comment.LaKen W.
The van smelled so badly I'd urine that my husband and I literally had to drive with the windows completely down.JESSICA C.
A stool for your customer would be nice. I had heart surgery. It is hard to stand for long. Also I returned trailer! Got two calls looking for the trailer. I told them to check there camera footageTOMMY D.
Customer did not leave a comment.Anthony P. | Overall Experience
Too much to list here.Jimmy B.
Customer did not leave a comment.YAJAIRA C.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.John P.
The Pascagoula staff was great- helpful in every way. And the folks I dropped the trailer off to was also awesome. Please pass on a big thank youScott A.
Customer did not leave a comment.Jennifer P.
The tire on the truck was flat and I had to put air in the tire 2 times so it made me late to pick up the car and to tire uhaul equipment back it. The trailer jumps at about 55. But I will rent uhaul again because y'all are good and very good prices and equipment (most of the time)Nathan R.
Make sure that the quote the customer received online is the actually quote they need to pay when they come to the counter.Nicole J.
Great customer service from the staffFredericka M.
Customer did not leave a comment.Avery M.
The staff was very nice and helpful. We were in and out in no time for the pickup and drop offStephanie H.
The store was open but we had to wait over 30 minutes for the workers to come in and help us. They were sitting outside in a car smoking and saw customers walking in yet they still didn't get out the car. This has by far been my worst experience and I will not recommend them to anyone else.Precious K.
Customer did not leave a comment.Darin A. | First Impressions
Nothing to do with the customer service. It was Great. But the bigger trailers are hard to get off by yourself after hours. Need some kind of jacking system on bigger trailers.Donald M.
Make the self check in easier to doSandra W.
Customer did not leave a comment.Lori J.
Everything done online and super easy with no wait. However, after we got home we discovered the appliance dolly was not in the truck. Called multiple times to uhaul and no person answered. The automated options did not apply and couldn't be bypassed to speak with anyone. Called the 800 number and was transferrred to the local uhaul place. The girl who answered was the rudest person I've ever dealt with on the phone and she has zero business dealing with the public!!! Completely unacceptable and if all phone calls are recorded as stated when you call, then someone above her needs to listen to our conversation! She either needs some help learning how to talk to customers or given a job where she has no dealings with the public.James B.
easy to get to and drop off the truck. good customer service.James W.
No improvement I can comment on. Sales girl, (Valerie?) was GREAT!Samuel H.
The truck was 20mils under on the checkout than what was in the dash. I tried to get them to change it and was told the manager would be able to change it the next morning. I called and called I was told someone would be calling me back but never did. I was charged for mileage I never did use. I wanted a truck to go one way and was told the had no one way trucks available. I was also told it would be cheaper to return the truck to them so I did. The truck jerked all the way to Lucedale and back a very horrible ride. I will never use Uhal of Pascagoula again.Vernekie S.
I originally reserved a 20' truck but was upsized to a 26' truck. I received the truck and put $92 worth of fuel in it to fill up. Before I arrived at home, the â€œcheck engineâ€ light came on. I returned the truck and was told that I would be reimbursed for the fuel (still haven't received any refund). I was then given a 15' truck but was still charged for a 20' truck. I have gone back to the dealership to get the issue resolved and was told that the manager would address the overcharges and call me. Still no resolution or communication.Kris G.
Customer did not leave a comment.david Y.
Customer did not leave a comment.William C.
Customer did not leave a comment.lisa G.
Customer did not leave a comment.David L.
Just keep up the good work.GREG M.
Customer did not leave a comment.Quinton G.
I love the customer service there sheena made sure I didn't get wet went outside to pull the truck to the door wend over and beyondLatecia P.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.GEORGE H.
I will never rent from this location again. Very unprofessional staff and not personable at all. I was told I had a quarter tank of gas, and to return it at that. When I pulled out of the uhaul business the gas gage was way below the quarter of tank. When I expressed this to the front desk staff, the girl helping me eye rolled me. The manager (I believe she was) intervened and assisted me. Disappointed in my experienceAndrea C.
Only one issue Truck and trailer weren't ready for me for first thing in the morning. Hour and a half late leaving out.Ray C.
Customer did not leave a comment.Jimmy L.
Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajobilly r. | First Impressions
Ensure equipment is maintained. Was provided a 20' Uhaul that was extremely loud everything the accelerator was depressed. Wouldn't have been a problem if I were staying town, but we had to deal with it for almost 20 hours of driving. The representative knew of the issue as she turned the uhaul over to us and said "Sorry it's a little loud".Matthew D.
Customer did not leave a comment.Ray F.
Customer did not leave a comment.barbara A.
Customer did not leave a comment.Loretta L.
To me nothing great serviceAlex J.
The U-Box system works very well and is competitively priced. I pleased with how the containers loaded and were stored until it was time to unload them. The only issue experienced was the computer payment system did not correctly remove the U-Box containers as they were vacated and returned. This resulted in my being incorrectly charged rent that I did not owe. It too way too much effort to correct this issue. This was not by the local manager but the system overall.Gene B.
This is my brothers rental . WHY am I on this?????Timothy J.
Customer did not leave a comment.michell P.
Customer did not leave a comment.William M.
Customer did not leave a comment.Middie B.
Customer did not leave a comment.LARRY L.
Customer service at this location was horrible. There was an extra $75 hold on my account nobody informed me about and when I returned the truck the worker told me to call the 800 number. She also didn't know the 800 number and told me to google it.Shelby C.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Katherine C.
Easy check in and out!Marni B.
Customer did not leave a comment.Jeremy M.
Nothing...customer service was excellent!Ingrid J.
Nothing everything was Amazing the service was flexible and Etctaymor D.
Customer did not leave a comment.tIMOTHY M.
Customer did not leave a comment.aracelis G.
Customer did not leave a comment.Billy M.
Customer did not leave a comment.Barbara I.
Customer did not leave a comment.Lloyd M.
The staff in the Pascagoula, MS (Shortcut Rd), especially the manager was extremely helpful, courteous and professional.DEBBY M.
Everyone there was very nice and helpful, understaffed like every other place , The ladies rocked it out !!!!Todd F.
The truck did not run goodTRACY A.
Customer did not leave a comment.gwen K.
Customer did not leave a comment.Sydney F.
Customer did not leave a comment.Sydney F.
Excellent customer service and very friendly!Douglas L.
Customer did not leave a comment.JOHN W.
Your company handled a very delicate situation with grace and it is much appreciatedDana B.
Great overall experience.Donald M.
Customer did not leave a comment.Rachell M.
Cancellation system is bogusDonald J.
Very nice and accommodating.JULIUS M.
Customer did not leave a comment.DARRYL S.
This location is the best I've ever seen. I have rented weekly for just over 6 months because of the stellar performance of this manager and her team. They truly understand customer service and the place is always clean, inviting, well maintained and the equipment always in excellent working order. As someone who ends up having a problem just about everywhere else, I can truly say this one does it right!Lucas P.
Customer did not leave a comment.MICHAEL R.
The staff at the counter was professional, helpful, friendly, and informative.HERMAN L. | First Impressions
Customer did not leave a comment.GREGORY J.
Customer did not leave a comment.KEVIN H.
Nothing great experienceCARLOS W.
This was a make shift facility.CANDACE M. | Overall Experience
Customer did not leave a comment.Lucas P.
I am not Latricia JohnsonLATITCH J.
Customer did not leave a comment.Bradley E. | First Impressions
Customer did not leave a comment.MICHAEL R.
Refreshing to see such great customer service. The equipment was clean and met all my expectations. The manager is a "keeper"ROY T.
Have batteries in stock so the capable employees can install it when needed. Case in point; I had my family lined up to help move me, which was hard because they all work different schedules. I arrived to the Uhaul store, got in the truck, the battery was dead! The very helpful employee offered; to wait for a battery to arrive; go to a different location for a truck, or rent the only truck in stock, the largest, 26foot truck. We chose the 26 footer-at the same rate(except for gas of course)!! We were on our way within 15 minutes!! The employees at this location were the BEST!!Mary Margaret C.
Customer did not leave a comment.SHARON H.
Customer did not leave a comment.Cheryl S. | Overall Experience
Customer did not leave a comment.Karen L. | Overall Experience
Customer did not leave a comment.Sharon P. | First Impressions
I needed something bigger but the size I got was the only size they had.ERICA M. | First Impressions
Customer did not leave a comment.Youlander p. | Overall Experience
Customer did not leave a comment.Michael Z. | Overall Experience
Customer did not leave a comment.Angel S. | Overall Experience
Customer did not leave a comment.Colleen F. | Overall Experience
Customer did not leave a comment.Michael Z. | First Impressions
Customer did not leave a comment.Caroline E. | Overall Experience
The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn’t reserved in the computer. My gate code wouldn’t work. There weren’t any units available but I was charged $104 anyway.Swank H. | Overall Experience
The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.Maranda B. | First Impressions
I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Highly recommend.ARY D. | First Impressions
The “climate controlled” storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul’s storage units ever again.CANDACE M. | First Impressions
Customer did not leave a comment.Ed L. | Overall Experience
Customer did not leave a comment.Louise H. | First Impressions
Accomodates any and all storage needs! 🙂Amy B. | First Impressions
Customer did not leave a comment.john m. | Overall Experience
Customer did not leave a comment.Felecia W. | First Impressions
The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.Karmen B. | Overall Experience
Customer did not leave a comment.CARDELL H. | Overall Experience
I will maybe be back for a unit but everything was great thanksAngela D. | Overall Experience
Staff where all beautiful people enjoyed coming to the unitcornel c. | Overall Experience
Customer did not leave a comment.teri W. | Overall Experience
Those units are awful. I haven’t put anything in the one I have.Doris S. | First Impressions
Customer service was very helpful and courteous.Elsie D. | First Impressions
I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252SHERMAN M. | Overall Experience
Very helpful.Larry R. | First Impressions
Very helpful staff!BRIDGET D. | Overall Experience
The rental process is very slowRand B. | Overall Experience
:)John T. | Overall Experience
I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoiceJohn G. | Overall Experience
The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping meJohn G. | Overall Experience
This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finishJohn G. | Overall Experience
Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.Jean P. | Overall Experience
great jobGerald J. | Overall Experience
Whole lot of inconsistency ...Erika G. | Overall Experience
Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.Bart S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!