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Customer Reviews for U-Haul Storage of Pasco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Pasco
Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!
Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.
I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much
Everyone was so helpful. Thank you
My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.
Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.
The staff there is so helpful & friendly and made our entire move a great experience.
The general manager Jose was awesome
My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you
Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online
The manager was very friendly and acomidating!
Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.
Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.
Awesome manager
I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.
Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.
Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.
Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.
The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.
Great customer service!
They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.
Even though I was there all day they were very helpful in getting me in.
It was pretty good
Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.
Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!
Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.
Staff is amazing!
We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910
Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.
The daily staff here are great.
The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul
Happy with the storage
I have always had issues with my reservations I don’t know if I would rent again here.
Great overall experience
Great overall experiene
Great overall experience.
Need cruise control make easyer long trips.
If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa
The previous management was far better than this bunch of people. Very unfriendly and seem not to care.
Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.
I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!
Closing at 7pm is too early.
Slow service. Problems with accessing door to storage unit.
Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.
The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you
When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"
Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=
I still don't know what my monthly costs are and I don't know when it is due.
Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!
Delivery person was very helpful and courteous. They did a great job
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Very happy with our service. Supper nice staff.
There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.
The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!
My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step
The only issues we encountered were due to a small lot and tight space at this location.
Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.
Carrie is awesome!! (Or Cassie)
Muy excellent!
Great!!
I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.
Very nice staff when picking up and dropping truck off.
Seriously awful
The Pasco facilities are well maintained
need to have more people working on the weekend.
Na
on time and did the job
Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok
Good job by everyone involved
It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.
HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!
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