Customer Reviews for U-Haul Storage of Pasco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pasco

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JEFF M.
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Customer did not leave a comment.

Dennis W.
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You can let Pasco location schedule their own stuff. The whole experience was a shit show! I've never seen so much miscommunication in a company. This was a very stressful experience and I will never use or recommend U-Haul again!

CRAIG S.
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Helped by store manager (Jose), appreciated his flexibility and willingness to get me the contract I needed (extra miles and time) for an out-of-state move. We patronize this location (Court St., Pasco) regularly for trailer rentals, they are always great to work with.

tyler C.
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More customer parking.

Jennifer K. | Overall Experience |
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Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!

Shawn J. | Overall Experience |
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Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.

Vance E.
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Never was asked if everything went well, almost just felt like he just wanted me out of the way. Again, I rent a lot from your company, again it might be the last.

Angela M.
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I had to dig my uhaul out of a foot of snow and scrape it off the windshield. When I returned the uhaul the lady at front desk said I was good to go, then the next morning a man called from uhaul asking when I'd return the truck! I returned it 16 hours before.

Donald A.
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The Pasco team was very helpful. The Boxes arrived earlier than the guaranteed date, which made our move even easier!! The one challenge is the boxes are too small for a few items: ladders, longer couches, and other items that just wouldn't fit -- we had to sell them.

JESUS P.
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I don't have any problem with the trailer Fast service, I will recommend to my friends

RICHARD W.
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Customer did not leave a comment.

Pranay N.
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The initial person who helped us Jason was vey rude and very unprofessional in person and over the phone. When we checked in the truck online when we had to compare it to the truck we received was totally different, the truck in the picture was almost brand new and the truck we received was all dinged up. Was in horrible condition and when I tried to upload the pictures the system stopped working. I took pictures of the truck just so I can have proof how messed up it was. We will never go with this uhaul again, even though it's the closes I rather go to a different one. Also it wouldn't allow us to check in online cause the truck wasn't ready, we reserved it a week ago and made a miner change the day before. Horrible experience, we wouldn't recommend this uhaul store to anyone.

James S.
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Another great uhaul location. Fast and helpful.

jesus b. | First Impressions |
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I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much

Juan Cruz C.
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Quick and easy drop off.

ALFREDO H.
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Good

Jody W.
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I will never do business with Uhaul and I will ensure no one I know does either. I was charged $545 for 2 days. And my bill only shows total charges for $364. I have tried submitting a dispute with nothing for a response except for a response of: "sorry we did not have the equipment you paid for". Customer service was horrible. I was utterly appalled with the service.

Luke F.
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Was not adequately staffed. Waited 45min for my truck even with a reservation

GREGG RUSSELL M.
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The pasco location has always been unorganized and taken forever. They seem to be better trained than before but still dont have very good customer service

BRIAN L A.
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My experience with uhaul on this moving was not good. It started with a change in location. I reserved a truck at a Richland, Wa location only to arrive there and find my reservation had been changed to another town. I rushed over there to ensure I didn't not lose the truck due to being late only to find a filthy and dirty truck. Upon returning the vehicle, I accrued an additional 22 miles of use due to the unforeseen change in location. This amounted to an additional $40 dollars. When I questioned the extra mileage cost caused by the change uhaul made to my requested location, the uhaul employee replied, “we don't guarantee locations. This truck could have been in Herminston, and if you didn't want it, you could have not taken it!” This was insulting as well as disappointing. It by far has been the worst experience I have had with uhaul!

MARIBEL R.
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I highly recommend Smart storage warehouse in providing great customer service in moving. They have a great attitude, energy, and provide great accuracy and are efficient on getting your belongings transferred in a timely manner.

Camelo D.
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I am not sure if this is up to the location or up to U-Haul, but the truck's alignment was dangerously bad. The truck drove an angle the entire time and I had to have the steering wheel turned about 45 degrees to the right just to be able to drive straight. I hope that gets fixed before it is rented to someone else.

MARY D.
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Customer service was rude.

Shannon H.
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Great service.

ARMANDO H.
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Customer did not leave a comment.

JAMES F.
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I had to go back for the moving pads that should have been included with our reservation. Not a big deal but a bit annoying.

Francisco C.
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The man when we went to pick up the truck was very professional bu Upon returning the uhaul, the other man was very rude. He was also rude to the person in front of me at the counter. I had to wait over 10 minutes for someone to come inside as he was installing a hitch. I have no problem waiting but wasn't expecting to be talked to like a dog when it was our turn. I'm sorry if he was having a bad day, but I was having an excellent day until he was a jerk. He had no customer service skills, he probably shouldn't be face to face with your customers.

WILLIAM E.
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Customer did not leave a comment.

Dale S.
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Customer did not leave a comment.

Brad L.
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Customer did not leave a comment.

Kathy B.
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They were so gracious and kind very helpful

Kerry B.
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Customer did not leave a comment.

Devon H.
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Customer did not leave a comment.

Jesikah D.
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Customer did not leave a comment.

josh T.
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Customer did not leave a comment.

christina S.
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Customer did not leave a comment.

ALAN C.
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Customer did not leave a comment.

GEORGE G.
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Customer did not leave a comment.

DANIEL LOUIS P.
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The staff at the Pasco U-Haul were very polite and friendly. The process for completing the rental and subsequent return of the vehicle in Yakima, was very easy and fast to work through. Please also pass on to Williams movers that we appreciated their assistance with loading the u-haul from our storage unit. They were on time, worked hard, offered further help to straighten out the storage unit, any any other assistance they could provide. They were a pleasure to work with, I'd hire them again.

Wallace H.
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I recommend this service to others.

DAVID ARTHUR N.
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Exceptional customer service.

EDUARDO DANIEL S R.
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General manager a nice and helpful guy but his weekend team which I believe was Mike and another guy wearing a willys face mask are horrible at customer service and they need some training on their customer service. Very lazy and were angry at the fact they had to be at work for some reason it was not fault. Most employees at this store are nice and I will return for their services but never coming in on the weekends anymore. But overall a great experience renting out the truck.

JENNIFER Q.
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The agent that helped us was friendly & made our pick up easy! Great customer service!

daniel C.
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Customer did not leave a comment.

Fawn P.
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Customer did not leave a comment.

Shari B.
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I wasn't too happy about my pick up location being changed, but they were more than generous with the mileage allowance.

John C.
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The U boxes were delivered as scheduled and staff went out of their way to keep me advised on delivery status.

Chloie A.
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Customer did not leave a comment.

alam D.
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Customer did not leave a comment.

Thomas E.
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Don't charge for things that didn't occur. The attendant said I needed to pay because I didn't bring it back full. I told him I took a video of the fuel gauge before I left and showed it to him and he agreed that it wasn't full and said that he would remove the charge. However since I said that I didn't need a paper copy of the receipt and just email it to me, he applied the charge and I didn't see it until I was back home and didn't feel like going back down to argue with him. And in regards to the truck I told him that the check engine light came on and also that the drivers door doesn't shut very well and he should get it adjusted so that the battery doesn't drain. I guess I shouldn't have helped you guys since you have no problems lying to me!

Garrett W.
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Buy boxes back without receipt

Kristin W.
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When I originally booked my reservation I picked a location then was called and sent a text that I would need to pick up the truck at a different location and was sent a text with the address. When I got to that address they didn't have my reservation after a few they were able to get me a truck but charged the insurance to me that I didn't ask for and didn't know i was charged for it till after I returned the truck.

anna D. | Overall Experience |
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Everyone was so helpful. Thank you

RICHARD W.
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Customer did not leave a comment.

Dayton O.
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Was pro quoted for two days of rental at store on pasco and I told them I only need it for one day and there response was oh when you return it they will reimburse you. I arrived at Pullman uhaul and they said they don't do that.

Joseph D.
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The site with the U box did not have the correct trailer for self loading. The pick up site mobile highway /fairfield, I called the day before to set up the pick up. I arrived 15 minutes late for the pick up. Two of three staff members did not acknowledge my existence. When looking up my information, the attendant appeared confused. I offered my contract number only to be cut off mid sentence. Yeah, I'm looking at it now. I was told that he had to arrange things and he disappeared. I waited for 30 minutes The box was pulled around front, hooked to my car and I was given paperwork. He said okay have a good one. I asked when the trailer/box was to be returned. There was no clear date given by staff despite a clear date on the paperwork. I returned the trailer/ubox three hours later. There was a line of 4 people and one attendant. He got up and left without a word. As I waited, the attendant, vanished to fill propane tanks leaving the customers waiting with no direction. I ended up disconnecting the trailer myself. I left it there in the same spot I received it. I felt uneasy without someone to say it was O k. There were three staff members at this location. Even if they were untrained, they can at least inquire after the customers needs. This scenario was echoed in the Pasco WA store store too. Joe

RICHARD F.
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Customer did not leave a comment.

FELIPE S.
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Customer did not leave a comment.

Linda H. | Overall Experience |
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My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.

STEVEN F.
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Customer did not leave a comment.

Vicente M.
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Nothing Just keep giving great service

roy S.
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good guy at the front desk got us in and out in no time. explained everything to us

OLIVER M.
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Customer did not leave a comment.

JAMES THERON R.
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The first truck they gave me had an engine warning light come on. I had to return and get another truck, while I had movers at $60.00 perf hour waiting. The guy who hooked up the trailer at night did a good job. Then I get to Boise, clean return the truck clean and with the same fuel that was in this second truck when I picked it up. Checked with the U-Haul people there that all was ok because I wanted my deposit back. Now I being billed for almost $70.00 for fuel and cleaning, getting screwed. Cannot call the number on your notice because it is in a code, not a phone number.

anna D. | First Impressions |
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Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.

Roberta S.
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Glad that you gave a courtesy call at most points,,really helpful. Would recomend your services. Thank you

kaitlin J.
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Customer did not leave a comment.

Tamara M. | Overall Experience |
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The staff there is so helpful & friendly and made our entire move a great experience.

Jeremy R.
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Great help for my family & great customer service

JACKIE L.
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Customer did not leave a comment.

Jenna B.
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Customer did not leave a comment.

ROBERTO H.
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Customer did not leave a comment.

keith b. | Overall Experience |
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The general manager Jose was awesome

Timothy C.
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I scheduled a rental truck and appliance dolly several days in advance since I would be moving many very heavy items that night and the next day. The first surprise was a message letting me know that the U-haul pickup location had changed. Now, I would need to travel further to get the truck and further in the truck, while being charged more for every mile traveled. When I arrived to get the equipment, no appliance dolly was available. Although the U-haul employee attempted to find one for me to rent elsewhere, this took up valuable time. It was late in the afternoon and I had appointments already scheduled. I didn't make it to the other appliance dolly renter before they closed. I had to purchase one the next day as the moving crew was arriving early. As a side note, the truck I rented seemed to have out of round tires as the back end bounced at almost every speed over 15 miles per hour. I was very concerned that large mirrors and glass items would break. Fortunately, driving slow helped to minimize the risk to my items and none were broken. However, I did keep the truck an additional day because we ran out of time for the final load. If I was not driving slowly and chasing misplaced equipment, I would have saved some money by getting done with the move on time and not paying for needless miles due to the change in pick up and drop off location.

MARIA L.
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José helped me with pick up and drop of the rental. Excellent customer service and will definitely recommend and will a repeat customer Thank you!!

DENNIS W.
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Right on time, got me going early in morning. Staff polite, a very nice trailer so I could get my motorcycle to be serviced.

Bruce N.
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Customer did not leave a comment.

Gregory P.
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the tow dolly straps were close to worn out

Robert T.
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Customer did not leave a comment.

Kayla L.
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Customer did not leave a comment.

Mariah G.
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Customer did not leave a comment.

Timothy K.
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When I went to drop it off the office customer service rep was short with me and told me to not only drop the trailer but I needed to back it in and stage it in their parking lanes. Was told they didn't have a truck to move it with.

Kathleen M.
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Quick unhook in the pouring rain 🌧️. Good job!!

RONDA M. | First Impressions |
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Customer did not leave a comment.

Gordon M.
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Customer did not leave a comment.

Jason V.
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Make sure all light bulbs work, don't lie to a customer, and don't make them wait 45 mins while two other people stand on the phone.

John C.
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The guys worked with me to make my rental happen. Good people are working there

Dennis AND W.
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Came early in the morning before opening. They opened on time, got me going right of way.

Andre R.
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Customer did not leave a comment.

Kevin C.
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I don't know why I was charged 300 if all I did was use The u haul for 4 hours

NOEMI R.
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Plain old customer service and get enough one way trucks out to your locations that have had them reserved. Awful service....so disappointed. Will never use UHAUL again nor will I EVER refer to a friend....Is clean equipment for locals all that matters?

Chris G.
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N/a

Turqoise H.
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The service was horrible. Jason from Pasco was rude to me from the beginning til the end. He even made me wait an extra 20 mins before giving me the keys to the uhaul stating that I should've received a text message with images of the uhaul and a overview of the uhaul i never received the text message Jason stated that it should've been sent immediately and that if I did not get it that there wasn't anything he could besides sent a request to the management who was out on lunch. Jason told me I could not Leave with the uhaul until the text messages was received and authorized by me. I waited patiently until asking another sales reps if he would be so kind and help me retrieve the text messages so that I could leave. The sales rep helped me and even stated that he knew Jason was being rude and he did not know why and even apologized for it. Jason ended up adding extra charges to my contract stating I asked for two days when in fact I only needed it for one day for one 4 hours. I got To the Pasco wa location at 1150 Jason told me to Have the uhaul back at 3pm mind you I waited and extra 20 mins which took time away from my rental Jason did not authorize the time to be extended. He was rude aggressive and very demeaning. He was horrible. I would not recommend this location due to Jason.

Gary F.
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I think this as good as it can get.

BRADLY G.
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The guy who waited on us was friendly but it got busy and he forgot to put our blankets and appliance dolly in the truck. We got half way down the road and had to come back to get them. Trying to contact a store directly is literally impossible. We talked to women in Phoenix and the wait was always at least 10 minutes.

Curtis S.
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Customer did not leave a comment.

CURTIS M.
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Thanks Jose and crew. Good job!

Rosa C.
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Miserable day and no help from 800 number, online is not the way to go for a uhaul.

Marguerite C.
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Customer did not leave a comment.

Lisa G.
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Customer did not leave a comment.

Stacey N.
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The truck was filthy on the inside. I asked the young lady if they could quickly wipe it down and she said she was busy. I asked her if I could borrow a wet rag to clean it myself and she just said, “I guess”. The exterior had not been washed either.

suzan W.
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Customer did not leave a comment.

Donald S.
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The Dolly I rented Made it 20 miles before the fender fell off. It was held together with wire ties.

Tony L.
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Customer did not leave a comment.

Tadesse M.
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Customer did not leave a comment.

PATRICK R.
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All good.

MARVIN M.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Alfredo H.
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They are always professional there.

Severiano S. | Overall Experience |
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My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you

Heather A. | Overall Experience |
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Customer did not leave a comment.

Bonney M. | Online Move In |
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Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online

JENNIFER K. | First Impressions |
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The manager was very friendly and acomidating!

Jesse S. | Overall Experience |
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Customer did not leave a comment.

Shawn B. | Overall Experience |
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Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.

conner d. | First Impressions |
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Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.

keith b. | First Impressions |
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Awesome manager

RAYMOND P. | Overall Experience |
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I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.

Patricia A. | Online Move In |
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Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.

John S. | Overall Experience |
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Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.

Tamiko l. | First Impressions |
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Customer did not leave a comment.

Scarlett R. | First Impressions |
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Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.

Matthew H. | First Impressions |
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The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.

Uriel R. | Overall Experience |
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Great customer service!

Melanie H. | First Impressions |
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They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.

Thomas N. | First Impressions |
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Even though I was there all day they were very helpful in getting me in.

troy m. | Overall Experience |
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It was pretty good

Tia A. | Overall Experience |
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Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.

Artiesa W. | Overall Experience |
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Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!

heather b. | Overall Experience |
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Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.

Artiesa W. | First Impressions |
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Staff is amazing!

TROY B. | Overall Experience |
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We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910

Andrea B. | First Impressions |
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Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.

Chris A. | Overall Experience |
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The daily staff here are great.

Sean S. | Overall Experience |
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The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul

Maria V. | Overall Experience |
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Happy with the storage

Maria V. | First Impressions |
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I have always had issues with my reservations I don’t know if I would rent again here.

David C. | First Impressions |
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Great overall experience

David C. | Overall Experience |
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Great overall experiene

David C. | First Impressions |
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Great overall experience.

jeff g. | First Impressions |
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Need cruise control make easyer long trips.

ARNOLDO C. | First Impressions |
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If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa

Thor N. | Overall Experience |
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The previous management was far better than this bunch of people. Very unfriendly and seem not to care.

nikki t. | Overall Experience |
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Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.

Geofferey J. | First Impressions |
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I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!

ryan m. | Overall Experience |
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Closing at 7pm is too early.

Zack G. | Overall Experience |
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Slow service. Problems with accessing door to storage unit.

jared c. | Overall Experience |
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Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.

ryan m. | First Impressions |
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The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you

joana b. | First Impressions |
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When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"

Mayra T. | Overall Experience |
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Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=

sarah k. | First Impressions |
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I still don't know what my monthly costs are and I don't know when it is due.

INGRID T. | Overall Experience |
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Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!

sharif b. | Overall Experience |
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Delivery person was very helpful and courteous. They did a great job

Josh B. | Overall Experience |
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Subscribe to Pewdiepie

Cory H. | First Impressions |
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Very happy with our service. Supper nice staff.

Tom B. | Overall Experience |
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There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.

JOSEPH B. | Overall Experience |
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The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!

Virginia I. | Overall Experience |
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My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step

Jaime I. | Overall Experience |
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The only issues we encountered were due to a small lot and tight space at this location.

Kelleigh B. | Overall Experience |
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Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.

Bettina R. | Overall Experience |
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Carrie is awesome!! (Or Cassie)

Bettina R. | Overall Experience |
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Muy excellent!

Bettina R. | Overall Experience |
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Great!!

Holly F. | Overall Experience |
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I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.

Jennifer S. | Reservation |
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Very nice staff when picking up and dropping truck off.

Carly R. | Reservation |
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Seriously awful

Todd M. | Overall Experience |
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The Pasco facilities are well maintained

cheryl b. | Overall Experience |
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need to have more people working on the weekend.

Rae D. | Overall Experience |
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Na

PATRICK R. | Overall Experience |
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on time and did the job

alice s. | Overall Experience |
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Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok

Hudson A. | Overall Experience |
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Good job by everyone involved

Amanda M. | Overall Experience |
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It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.

Gary H. | Overall Experience |
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HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!

No reviews have been submitted for this location.

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