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SEAN DCustomer Reviews for U-Haul Storage of Pasco
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lights sometimes went on in front of our unit making it hard to see and no lighting in the unit makes it hard to see and ensure that it’s cleaned up properly.
Tyler W | Overall ExperienceStaff is amazing and helpful
Michelle B | First ImpressionsCustomer service was excellent
Juanita Y | Overall ExperienceI've loved my many, years long, experiences with Uhaul. Started as a customer in Alaska, and now use the Pasco, WA facility. I definitely recommend. Wonderful staff and facility.
Claire K | Online Move InEveryone at the location was courteous and very helpful.
Barrett H | Online Move InGenerally, always pleased with U-Haul through the years Always seem to keep the price down and give a little bit of brakes on service. Thanks again always we always use you again.
Michial C | First ImpressionsExtremely helpful and friendly. Made everything so much easier.
Tyler W | First ImpressionsThe employee who helped me find a unit rules
Jacob W | Overall ExperienceStorage and move out was fine! Big pain in the butt on my rental I picked up. Employee made a mistake on a trailer pick up I was making for U-Haul to go with my truck rental. After I had paid and loaded my truck, she reversed charges on my card with out asking and tried to charge it again. So it got denied. I was told that I had to use another card to fix her mistake. While helping helping me during this 2 hour process, she would disappear for 10-15 minutes at a time. Then at the end, when I acquired another form of payment and came back in couldn’t find her and was then told she left! Fortunately another employee had heard the whole thing and jumped in and got me on my way! It was not a good experience but eventually got resolved
erik p | Overall ExperiencePrice would increase all the time. Sometimes the machine wouldn't let me in .
CESAR M | Overall ExperienceFirst Amicia was excellent. She listened well and was quite knowledgeable of what I needed to do and did assist me in getting it done. My issue wasn't with the U-Haul facility in Pasco Wa, on Court Street. They are excellent, my ratings are based on their store. They are my favorite U-Haul facility. My issue was with whoever set up my storage unit reservation. I was assured that a 5x10 storage unit would hold a one bedroom apartment, which I responded that I was moving a studio apartment, which the person responded that could be done. She found a U-Haul store in Pasco, WA on Court Street. Which I happily agreed with. She told me that all I needed to do was go the counter of that store and they would tell me what storage unit I had. When I went to the counter of that store they had no idea of a reservation for me. They were kind enough to provide me with a 5x7 unit which I had been told would handle a studio apartment. Once we had halfway to 3/4 of the way loaded the unit it became clearly obvious that there was no way we could get the remainder of our load in the unit. I had helpers who assisted me in moving but they had to leave. I went back to the store counter and explained to a worker my problem and how I had been told that a 5x7 unit would hold a one bedroom apartment, in which the worker responded "he didn't know why anyone would tell me that". He suggested a 10x10 unit which he allowed me to look at. I agreed it would work. The new unit was located on the other side of their facility from the 5x10 unit and involved climbing a set of stairs. Fortunately I was able to get more help to unload the 5x10 unit and help load the 10x10 unit. Needless to say quite a bit of work and frustration. The employees at the Pasco store were exceptional. They fixed the sliding glass doors where they would stay open and they allowed us to use whatever hand trucks we needed. If I had filled out a survey based on my reserving a U-Haul storage unit, my ratings would be totally unsatisfactory and I certainly would not recommend anyone to use that service. U-Haul did offer me a $25.00 compensation. Not near enough compensation for what I went through. Thank you for allowing me to vent about the truth.
DOUGLAS a | Overall ExperienceWe rented our storage since 2020, the halls are very clean and well maintained, the only concern was outside close to the garbage bin, always debris hanging around, just a little more attention to this, but the overall experience is a good review, well done U-HAUL.
Carlos A | Overall ExperienceManager went above & beyond. She definitely made up for the trouble I had with the previous U-Haul place & my experience on my trip.
rebekah w | First ImpressionsPaul was very helpful, kind and had a great demeanor/personality. He even walked us back to the unit and went through the sign in and sign out process at the code panel.
SHANNON A | First ImpressionsAbsotively wondersome!
Henry H | Overall ExperienceI was surprised how clean everything is. And smells very good.
Leann A | First ImpressionsThe storage unit was very clean, it was super easy to book the unit through the uhaul app and the gentleman who was at the counter was very helpful, he answered all my questions and even walked me to my storage unit. It was a very pleasant experience
Yestli H | Online Move Instaff was friendly and very helpful
Brian C | First ImpressionsDeigo was a tremendous help. Very professional , efficient, and courteous and explained how to access the unit.
JERRY D | First ImpressionsThe staff was always welcoming and helpful.
Jeff K | Overall ExperienceFound some signs of rodent activity and the office is understaffed for how busy it is. Other than that, it was reasonably priced, clean and conveniently located.
Whitney F | Overall ExperienceThe young ladies were very helpful and willing to help Explained the steps for unloading and securing storage
PATRICIA W | First ImpressionsSometimes my code wouldn’t work but other than that, totally satisfied.
Jeff R | Overall ExperienceThe truck i was using needs a alinegment, but overall it did good
Marcos G | First ImpressionsThe staff are all so very nice, helpful, and efficient. They accommodated my requests very well, and they made my truck and transporter return, as well as my use of the storage unit very easy.
Richard N | First Impressions"note" My experience was prior to my move out date hence my reason for not continuing my services with this particular location. The staff are mostly young and not trained to be professional to the paying customer. Personal experience making sarcastic smirks with their coworkers in front of the customer or shake their head or roll their eyes, indicating to the customer they are irritated in any way.
katrina h | Overall ExperienceA ++++. Service the friendliest staff that I’ve ever met so helpful and kind recommend this storage facility!!!!
Mike K | Overall ExperienceThis facility is great. The employees are easy to work with and very friendly. I moved my belongings out shortly before my free month was up but when I received notification that my account was charged I called to find out why. It was a general customer service line and was told my account wasn't closed. I decided to drive to the facility because it's close to where I live. I thought I was going to have difficulty getting the charge reversed but no...the girl helping me was kind and just like that, the account was closed and the charge was reversed. Melissa, the manager, is also amazing...I'd recommend this place to anyone.
Janice F | Overall ExperienceGM was very helpful with any issues.
SCOTT D | First ImpressionsI lost all my paperwork in there one day I found my storage flip upside down and once I took everything out I notice that all my personal paperwork and my kids personal info was gone, I went back to speak with manager and there was nothing she could do
sandra g | Overall ExperienceI came from California and the service was great I do recommend from day one there service and when I move out thank you ☺️
maribel g | Overall ExperienceThis storage facility did help out due to the break-in.
ANGELA C | Overall ExperienceThe employees there were so helpful and we purchased all the supplies we needed and the units are clean and easy access and I feel that my items there are secure and safe…..thank you….😃
Linda S | First ImpressionsWorst customer experience of my life.
mayra l | Overall ExperienceThe kids helping me were super unprofessional. I wasn’t told how to use the key pad to enter so I had a manager let me in for weeks. I ended getting my work bags stolen. Over 24k worth of frames. Staff didn’t seem surprised or to care. Manager was no help and super suspicious. I’ve posted on all social media and have spread the word to NEVER use uhaul
mayra l | Overall ExperienceThere were lots of issues getting into a unit and no empathy or care was offered. Will not be back.
CONNER D | First ImpressionsThe Uhaul in Pasco on Court St is awesome. The ladies there have gone above and beyond helping me to resolve issues with my storage locker. I’d recommend them to anyone. They deserve recognition.
Jonetta g | First ImpressionsThe main entrance door was broke you did not need the security code password to enter the building which was the reason why my storage unit number 228 was robbed of over $9000 worth of property. The manager told me and I have her recorded saying she contacted her boss several times to fix the door but went ignored. It is complete negligence by U-Haul that cost me $9000 worth of loss in my Robbed storage unit
JOE H | Overall ExperienceThe free disk lock is a nice touch that is one less detail to think about after a stressful one way truck rental. Keep that perk!
Kelly V | First ImpressionsYou guys have been amazing and I'm thankful that I stored our stuff with you guys! I was very disappointed in the beginning but when the management changed everything got better! Thank you!
JESUS G | Overall ExperienceMelissa and her crew are wonderful to work with very helpful !!
Mike K | Overall ExperienceHaving to move my stuff into storage unit, I had to keep punching my code in each time,WAS EXTREMELY INCONVENIENT. OTHER THAN THAT,IT WAS OK.
Nichole H | First ImpressionsEmployees could be a friendlier. And I gave the lady my driver's license and saw the correct way of spelling my name and they didn't correct the spelling of my name. I had been told in the past I could take extra boxes I buy back, if I don't use or need. Never was told I needed my receipt to return. So to my surprise I was taken back some boxes and got told I could not return them cause I did not have receipt. So back to the misspelled name how do I get that corrected.
sonia P | First ImpressionsWe tried for over a year to get a larger storage unit(was a customer for 2years) and we asked about getting on waiting list and we’re told we would just have to keep calling back and hopefully one one be available. We did this almost every month for past year. Then… finally went with an outdoor unit (over phone) was told “yeah, no problem, we have it reserved for you”— told her we wouldn’t be moving in for Couple of weeks, but we would start paying. When I arrived to move in—they did not even have us down for one, saying a reservation doesn’t really mean we would get one anyway. WTH? And then we’re told there were none open. Somebody “just reserved the last large unit”. So…our reservation didn’t mean didly squat, but now somebody else’s does?! We moved out. The customer service has always sucked and we have had enough. There is a reason this UHaul on Court Street Pasco only has a 1.5 rating! No names on employee shirts so I cannot tell you the young lady who needs to be reprimanded. She is also VERY unfriendly at the counter and did not check us out properly. Told me they would walk back with us to make sure it was clean…but then did not. She never smiles or looks at customers in the eyes. More training and capable staff is required. Will never recommend this place or rent from them again.
Kris M | Overall ExperienceThe second box I put my code is not working and alarm foes off. That box needs to be fixed right now. Not a pleasant experience.
DANIEL L | First ImpressionsShannon was friendly, helpful and knowledgeable about everything I needed or asked questions about. Your facility was well stocked inside and the availability to hire helpers to move is a real plus. You guys really do rock!
CHRIS S | First ImpressionsTo much Managers that are quitting
paulo s | Overall ExperienceNot cost competitive and way too many rent increases over the year.
PAMELA Z | Overall ExperienceAlways friendly staff and quick to fulfill needs
JOSEPH B | First ImpressionsStaff was very nice and helpful. Went above and beyond at the pickup and drop off locations. Truck was nice and handled very well. Awesome experience from start to finish. I
gerald d | First ImpressionsI am very satisfied with the service I received the facilities were always clean and the employees were always friendly and I have recommended you
Anita W | Overall ExperienceOther than the fact that I did not get a climate controlled unit that we requested, and that I got locked inside the building once, our unit was clean, easily accessible and access during business hours was very good. Safety was our major concern and we always felt secure. Overall experience was downgraded only on availability for access to the unit, not on any other factor. thank you!
CRAIG G | Overall ExperienceThe ladies who helped me return the van & auto transport trailer and get setup in a storage unit were wonderful
DARIN C | First ImpressionsYo regreso otra vez si nesesitaria volver a rentar un espacio con ustedes
Teresa J | Overall ExperienceSuper inconvenient that you cannot access the storage unit after the store closes, and staff was not friendly.
Chelsea G | Overall ExperienceGreat storage space. Staff could be better, a lot better. If I need to get another storage unit in the Tri-Cities I will look elsewhere only due to the staff, the facilities were wonderful.
Tawny T | Overall ExperienceStaff was very friendly they help me get a truck and a storage where I got one months free I’m very grateful for that but the hours for Saturday was till 7:00pm so I had to wait to put my stuff in storage till the next day thought you guys would be open at least a little bit later
AMANDA B | First Impressionsthe UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNED
nelson f | First ImpressionsOnline unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!
nelson f | Overall ExperienceThe staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.
Mackenzie T | First ImpressionsHopefully no more new management in Pasco Washington State!
maryann N | First ImpressionsSatisfied
jorge g | Overall ExperienceThe crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!
ROBERT S | Online Move InThere was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.
Damon K | First ImpressionsThank you to the hardworking staff that assisted me.
Georgina M | Overall ExperienceThe worst experience ever and I would never use this Service again.
Maribel P | Overall ExperienceThe storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service received
Olivia C | Overall ExperienceMaybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..
Tamiko l | Overall ExperienceI left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!
NOEMI O | Overall ExperienceI even got a band-aid when I scraped my leg!
George G | First ImpressionsNo comment
Thomas N | Overall ExperienceOnly thing I didn’t like is there was no light in my space
Brock D | Overall ExperienceWould highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.
Paula P | Overall ExperienceMuy amable el manager y los empleados
Teresa J | First ImpressionsHad a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn’t a random person trying to get into my unit.
Alexandra A | Online Move InEstan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏
Natialie D | Overall ExperienceAbsolutely no issues from day one. Great staff and service.
Jorge G | Overall ExperienceJose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!
Jennifer K | Overall ExperienceWait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.
Shawn J | Overall ExperienceI was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much
jesus b | First ImpressionsEveryone was so helpful. Thank you
anna D | Overall ExperienceMy only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.
Linda H | Overall ExperienceMove into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.
anna D | First ImpressionsThe staff there is so helpful & friendly and made our entire move a great experience.
Tamara M | Overall ExperienceThe general manager Jose was awesome
keith b | Overall ExperienceMy card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you
Severiano S | Overall ExperienceTryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online
Bonney M | Online Move InThe manager was very friendly and acomidating!
JENNIFER K | First ImpressionsWas nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.
Shawn B | Overall ExperienceGreat team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.
conner d | First ImpressionsAwesome manager
keith b | First ImpressionsI had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.
RAYMOND P | Overall ExperienceEveryone was very welcoming and friendly. This is a great place to use for any storage or moving needs.
Patricia A | Online Move InYour manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.
John S | Overall ExperienceEveryone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.
Scarlett R | First ImpressionsThe staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.
Matthew H | First ImpressionsGreat customer service!
Uriel R | Overall ExperienceThey did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.
Melanie H | First ImpressionsEven though I was there all day they were very helpful in getting me in.
Thomas N | First ImpressionsIt was pretty good
troy m | Overall ExperienceEverything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.
Tia A | Overall ExperienceAwesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!
Artiesa W | Overall ExperienceMost of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.
heather b | Overall ExperienceStaff is amazing!
Artiesa W | First ImpressionsWe miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910
TROY B | Overall ExperienceExcellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.
Andrea B | First ImpressionsThe daily staff here are great.
Chris A | Overall ExperienceThe price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul
Sean S | Overall ExperienceHappy with the storage
Maria V | Overall ExperienceI have always had issues with my reservations I don’t know if I would rent again here.
Maria V | First ImpressionsGreat overall experience
David C | First ImpressionsGreat overall experiene
David C | Overall ExperienceGreat overall experience.
David C | First ImpressionsNeed cruise control make easyer long trips.
jeff g | First ImpressionsIf the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa
ARNOLDO C | First ImpressionsThe previous management was far better than this bunch of people. Very unfriendly and seem not to care.
Thor N | Overall ExperienceDidn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.
Nikki T | Overall ExperienceI purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!
Geofferey J | First ImpressionsClosing at 7pm is too early.
ryan m | Overall ExperienceSlow service. Problems with accessing door to storage unit.
Zack G | Overall ExperienceSaul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.
jared c | Overall ExperienceThe two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you
ryan m | First ImpressionsWhen asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"
joana b | First ImpressionsExtremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=
Mayra T | Overall ExperienceI still don't know what my monthly costs are and I don't know when it is due.
sarah k | First ImpressionsKnowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!
INGRID T | Overall ExperienceDelivery person was very helpful and courteous. They did a great job
sharif b | Overall ExperienceSubscribe to Pewdiepie
Josh B | Overall ExperienceVery happy with our service. Supper nice staff.
Cory H | First ImpressionsThere was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.
Tom B | Overall ExperienceThe staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!
JOSEPH B | Overall ExperienceMy delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step
Virginia I | Overall ExperienceThe only issues we encountered were due to a small lot and tight space at this location.
Jaime I | Overall ExperienceUsed this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.
Kelleigh B | Overall ExperienceCarrie is awesome!! (Or Cassie)
Bettina R | Overall ExperienceMuy excellent!
Bettina R | Overall ExperienceGreat!!
Bettina R | Overall ExperienceI asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.
Holly F | Overall ExperienceVery nice staff when picking up and dropping truck off.
Jennifer S | ReservationSeriously awful
Carly R | ReservationThe Pasco facilities are well maintained
Todd M | Overall Experienceneed to have more people working on the weekend.
cheryl b | Overall ExperienceNa
Rae D | Overall Experienceon time and did the job
PATRICK R | Overall ExperienceAngered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok
alice s | Overall ExperienceGood job by everyone involved
Hudson A | Overall ExperienceIt takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.
Amanda M | Overall ExperienceHORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!
Gary H | Overall Experience