The service was horrible. Jason from Pasco was rude to me from the beginning til the end. He even made me wait an extra 20 mins before giving me the keys to the uhaul stating that I should've received a text message with images of the uhaul and a overview of the uhaul i never received the text message Jason stated that it should've been sent immediately and that if I did not get it that there wasn't anything he could besides sent a request to the management who was out on lunch. Jason told me I could not Leave with the uhaul until the text messages was received and authorized by me. I waited patiently until asking another sales reps if he would be so kind and help me retrieve the text messages so that I could leave. The sales rep helped me and even stated that he knew Jason was being rude and he did not know why and even apologized for it. Jason ended up adding extra charges to my contract stating I asked for two days when in fact I only needed it for one day for one 4 hours. I got To the Pasco wa location at 1150 Jason told me to Have the uhaul back at 3pm mind you I waited and extra 20 mins which took time away from my rental Jason did not authorize the time to be extended. He was rude aggressive and very demeaning. He was horrible. I would not recommend this location due to Jason.
Trailer Rental & Towing in Pasco, WA at U-Haul Storage of Pasco
Moving to or from Pasco, WA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Pasco, WA 99301 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Pasco, WA
Cargo trailers in Pasco, WA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Storage of Pasco!
Utility trailers are perfect for towing large or oversize cargo in Pasco, WA 99301. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Storage of Pasco provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Pasco, WA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Pasco, WA online today!
Trailer and Towing Supplies
I think this as good as it can get.
The guy who waited on us was friendly but it got busy and he forgot to put our blankets and appliance dolly in the truck. We got half way down the road and had to come back to get them. Trying to contact a store directly is literally impossible. We talked to women in Phoenix and the wait was always at least 10 minutes.
Thanks Jose and crew. Good job!
Miserable day and no help from 800 number, online is not the way to go for a uhaul.
The truck was filthy on the inside. I asked the young lady if they could quickly wipe it down and she said she was busy. I asked her if I could borrow a wet rag to clean it myself and she just said, â€œI guessâ€. The exterior had not been washed either.
The Dolly I rented Made it 20 miles before the fender fell off. It was held together with wire ties.
They are always professional there.
Truck was dirty when picking up. Gas Guage didn't reflect what was on the contract. No explanation of the link sent to check the condition of the truck. The lady said just take pictures and thats good enough. The lady was also not wearing a face mask when she drove the truck around to the front. Truck was not sanitized before I took possession. All around poor customer service. Seemed like I was an inconvenience to them. Would not recommend Uhaul of Pasco WA.
Good Service, Personable and Professional Personnel, equipment excellent.
Staff was courteous and fast for both the check in and checkout process. Thank you
Over all great experience friendly staff
While this location has all things rental and had the trailer I reserved for the day, they are severely understaffed and the wait picking up and returning the item was painful.
Painless return. Staff was overwhelmed but pleasent and efficient
Customer Service. The owner charged me excessive fees, called early in am to ask where and when truck was dropped off. It had been returned before the time due and he had not looked for the truck before calling me. Not doing his job. He did charge me the correct rate after I came into the store. Poor customer service.
Attendant was not wearing mask. Charged hidden fees that were not disclosed beforehand.
Charged for insurance, told them I didn't want it when I ordered the truck. Billed q$38 after I left,on my card with no explanation. Didn't answer the phone when I called several times ,for an explanation.
Good service. Thank you.
It was quick and efficient service. Don't forget to check mileage, and fuel. My fuel was lower than stated in contract, although they happily adjusted when I returned vehicle.
Check the light integrity
Experience was great! I walked in without a reservation and drove away in a rental truck in 15 minutes!
Would have liked an opportunity to evaluate (inspect) truck for height off ground. Was a real struggle to get in and out of cab.
Jose Jaimez provided terrible customer service. He was very impatient/unprofessional and a liar. I had the truck rental for two days and schedule to return on Thursday morning by 9AM. He told me that I had to return the truck at 9PM on the prior night. I had told him that I needed the truck overnight unloading due to my situation of moving. He got very upset and impatient that I needed that truck that long. I let him know that I had discussed with Spokane headquarter about my situation and that two day rental was very crucial to succesfully move and they agree with my request otherwise I would have gone with Penske. He proceeded to tell me that he didn't care what Spkane had to say on the matter of the contract we had scheduled and confirmed the day before. Very unprofessional referring to customers as "bro". Overall experience with individual was very poor but equipment was great.
lack of customer service training