Staff was very helpful and efficient! This location has always given great service and has had clean equipment!JAMES M.
Customer Reviews for U-Haul Storage of Pleasanton
Pleasanton, CA 94566
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.Heather F. | Overall Experience
Customer did not leave a comment.Narendranadh B.
Staff was super friendly and helpful.ZACHARY J.
The process to rent a storage and a truck was east and straight toward. Really nice staff.ulises s. | First Impressions
Overall the experience was positive from the customer service to the Uhaul delivery drivers. Thank you.Leslie P.
i rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.Eliana C. | Online Move In
Customer did not leave a comment.ALFRED L.
Customer did not leave a comment.jose R.
Some employees not wearing masks indoors, but other than that, everyone was friendly and helpful, especially for my first time working with uhaulHannah S.
think you did an overall great jobgreg S.
Customer did not leave a comment.Moninder S.
I discontinued the storage unit the next day after renting the space. Please confirm.Jennifer L. | Overall Experience
The storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.Cliff S. | Overall Experience
Mandy and Sierra provided outstanding customer service. awesome job!RAYMOND V.
Customer did not leave a comment.Mary V. | First Impressions
I had a very good experience with this uhal todayRAHMATOLLAH E.
Fast and helpful service in the AM. Didn't have to wait at all trailer rented was in great shape everything worked perfectly and we returned after hours with no problem. Thank youMaria R.
Happysyed S. | Overall Experience
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.Thomas B. | Overall Experience
Excelent Service, No CommentsRaja R.
Customer did not leave a comment.ILLYASHA P. | Overall Experience
Customer did not leave a comment.MATTHIAS L.
The Pleasanton location is my go to spot even though I live in Fremont. Employees are very helpful and polite. The selection of UHaul's is excellent.KIM K.
Customer did not leave a comment.SANDRA S.
this location, was the most organized U haul , I have experienced . great service . I was in, got what I needed and was out in a matter minutes . Thank You I will definitely rent from this location againJoseph R.
Professional and very nice loved experiencePAMELA C.
Customer did not leave a comment.Charles M.
Everything was efficient and easy, both picking up and dropping off.DENNIS P.
Customer did not leave a comment.Terry S. | Overall Experience
Customer did not leave a comment.Garrett W.
Customer did not leave a comment.Steven R.
Fit the bill perfectly!!Merry S. | Overall Experience
Customer did not leave a comment.PETER R.
Service was great! I receive phone calls from real people, text messages, and emails. Communication was great and everything was on time as promised.JUDY H.
This location was awesome. Ann, who was out Primary contact was wonderful.Mary L.
Nothing.Your the best.Do not mess with perfection..RONALD C.
I would like to see more 6x12 Utility trailers in Bay Area (I drove 20 miles to pick up this trailer)VITALIY S.
Customer did not leave a comment.Callan F.
Disappointed with ignition on truck. Took 2-5 mins to start truck every time. Spent 20 mins trying to start truck. Not happy. Over chargedRobert V.
Customer did not leave a comment.joyce n. | Overall Experience
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Lois S. | First Impressions
good good good goodChien O.
I was not a customer of Uhaul on this occasion. Staff keep using my email address to complete some form, so I'm getting spammed every time someone checks out a truck. Be warned to anyone who hires Uhaul and shares their data with them.JAMES M.
Customer did not leave a comment.Marilou R.
Customer did not leave a comment.WILMERPAUL A.
Great staff, fast and friendlyJames R.
No need already working greatRONALD R.
Customer did not leave a comment.MARK S.
NAAllen M. | First Impressions
Great service and friendly staff. I highly recommend this U-Haul.Salomon L.
Thank you for a stress free transaction. Everyone was helpful and pleasant.John B.
Not sure why I have received this survey…Karen H. | Overall Experience
Customer did not leave a comment.Randy W.
Customer did not leave a comment.james g. | Overall Experience
The drop off and pick up dates were very fluidâ€¦each time I was told one date and it was always changed. But Manteca was managing since boxes were delivered to Tracy.Terry G.
Customer did not leave a comment.TETSURO O.
Customer did not leave a comment.JAVIER L.
It was so easy. Truck rental was so reasonableVIVIAN L.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Heather G.
I think I was charged incorrectly on my rental. I’d luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 JennyJennifer L. | First Impressions
Customer did not leave a comment.JENNIFER L.
Customer did not leave a comment.KATHY R. | First Impressions
Customer did not leave a comment.FERNANDO R.
Always greatDIRK C.
Very clean and exceptional customer serviceAdrianne F. | Overall Experience
Customer did not leave a comment.Roger D. | Overall Experience
Rental online was quick ad easy. Upon pickup the agent was professional and personable, the truck was ready, clean and in great condition. The return was quick and efficient. No negative to reportRONALD J.
Customer did not leave a comment.Ricardo S.
storage space is quite far from elevatorSandeep M. | First Impressions
How you treat a non for profit to aid the community is PRICELESS! Living Water Outreach Services thanks you!Derrick M.
Customer did not leave a comment.Hojoong C.
Took a long time to check in. Staff was unfriendly and a little pushy.Salvador V.
Customer did not leave a comment.Craig H.
All good. Friendly employees.David R.
Customer did not leave a comment.MIGUEL A.
Customer did not leave a comment.JULIE H.
Front desk persons were great. I would definitely recommend this and visit for future needs.SAURABH M.
UBoxes arrived 5 days late. I had to buy some replacement items. Very unhappy with the serviceRobert R.
From pick up to return, it's been one problem after the other with your lack of customer support, pertinent information regarding specific time frames etc, mobile apps systems not working, having me there 2 hours on hold waiting for an agent to allow the system to check in properly to it not working at all, not taking in the photos to return again another hour ordeal. This was the worst experience and will not use uhaul again, as well as the overpriced per mile is robbery.Michael R.
Rented box trailer for pick up Livermore order was canceled had to settle with 6x12 open trailer very disappointedKENNETH S.
Customer did not leave a comment.ALEXANDER T.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.BENJAMIN W.
Customer did not leave a comment.Robert G.
Scott was fun, knowledgeable and professional.Amy D. | First Impressions
The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.RUSSELL H. | Overall Experience
Used contactless pick up and it didn't work. But employees at desk helped out so everything worked out.RUSSELL H.
Customer did not leave a comment.ROMAN S.
Customer did not leave a comment.EDDIE G.
Customer did not leave a comment.PATRICIA T.
Customer did not leave a comment.HEATHER R.
Customer did not leave a comment.Todd F. | First Impressions
Customer did not leave a comment.Carlos F.
Customer did not leave a comment.MARSHALL L.
Customer did not leave a comment.Ben Y.
I rented a 5x8 cargo trailer for 24 hrs with pick up and return to the Sunol Blvd site in Pleasanton. Right before the pickup, I realized it was best for me to leave the trailer at the destination of the move (Davis, CA) so I asked the person who checked me in to change my reservation. I was told the trailer had to be returned to the same site. I later found that is true only for utility trailers, not cargo trailers, so that was a bit of a disappointment. Other than that I really like the overall ease of use of the online reservation system and the process to return the equipment after hours.VINCENZO S.
so easy. Just reserve , and pick up. I had a delay and needed the van one more day- all i did was call and they just adjusted on the phone. Returning was as easy as renting.KAREN A.
Fantastic from start to finish !! Thank you very much. GREAT staff!John M.
Customer did not leave a comment.PHILIP N.
I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I’d never be able to rent a storage from u-haul anywhere ever again. Ouch can’t have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It’s a storage locker. Your throwing good money storing your crap. Now I’m sharing one. There’s things you just don’t want hanging round the house ya know......William M. | Overall Experience
Fantastic Experience! I highly recommend this facility!Steven I. | Overall Experience
Customer did not leave a comment.Brian M. | First Impressions
Customer did not leave a comment.Shaphonia W.
Very wonderful and friendly customer service. They made it so easy to rent a truck!SONIA E.
Amazing people, I've never seen such a well-run place. Fast and smart. This is the Pleasanton Sunol location. Give them all raises. Unlike the Livermore location, where it was like dealing with dead people.Christine M.
Employees were courteous and helpful. I got a trailer hooked up and I was out of there in less than 10 min.Donald F.
Quick and easy. All around good.MICHAEL T.
Customer did not leave a comment.PRADIP.KUMAR M.
Loving the mobile check-in and check-outDexter D.
no complaints, all was good.Donald F.
Customer did not leave a comment.ANTHONY C.
They had and efficient service and everything was easily accessibleConrad M. | First Impressions
Wash outside of truckBRIAN C.
Customer did not leave a comment.DENIS D.
Customer did not leave a comment.DANNY D.
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.LAURA F.
Customer did not leave a comment.Yuki Y. | First Impressions
Customer did not leave a comment.Jenay G. | Overall Experience
Everything is very goodWILIBALDO G.
I've been waiting for a call back for 3 weeks now because they sent me an email saying i still had fees to pay but when i look on line it says 0 and I felt like the employees there were unprofessional people and rude so yep won't be giving y'all my business anymore. The only person that seemed to help me was quinton and I don't believe he is at the location.Jaylen W.
Customer did not leave a comment.DAVID JOSEPH C.
The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.Juan Z. | Online Move In
Keep doing what you're doing! Great experience!MICHAELRAYMOND H.
Customer did not leave a comment.JAMES P. | Overall Experience
I know we're in a drought, but the exterior of the van was filthy! And my "luck" was that I got a 20' van with 156.000 miles on it! And the worse part about the entire experience, was that it ONLY had about a 1/4 of a tank of gas! Does NOT make starting a moving day very fun, when I had to go to the gas station FIRST THING.DAVID D.
Customer did not leave a comment.Steve V.
The staff was nice and super helpful!Eric E.
Customer did not leave a comment.David M. | First Impressions
No one picks phone for customer service. Cost me extra day. Initial input in the veihcle was wrong which pointed to cost me $870 for 2 days and 10 min distance move. Had to come all the way back again to get it corrected. I have always rented U-haul before and it has always been excellent experience. But this one was the worst and cost me a lot time, effort, anxiety and stress due to lack of remote customer support avaialability.Amrutavijay N.
Customer did not leave a comment.ILLYASHA P. | First Impressions
Customer did not leave a comment.Linda G. | First Impressions
Customer did not leave a comment.Jenay G. | First Impressions
The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I’d give my experience 1 star.Brandi F. | Online Move In
Customer did not leave a comment.blanca a. | First Impressions
My code didn’t initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn’t clear that I needed to bring my own locks and the team I was working with in the office didn’t mention this either.Andrew F. | Online Move In
The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.Pani K. | First Impressions
Customer did not leave a comment.Andrew F. | Online Move In
Very nice staff. Great customer service.deborah c. | First Impressions
I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.Marina B. | Online Move In
I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts GreenDENISE G. | First Impressions
Customer did not leave a comment.Chandrasekhara S. | First Impressions
The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.Pam O. | First Impressions
The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!SUSAN C. | First Impressions
They were really great to meKATRINA H. | First Impressions
Customer did not leave a comment.Kristen L. | First Impressions
Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.Steven N. | First Impressions
Deanna was very helpful in selecting the space that I needed. Thank you....Robert B. | First Impressions
Great experience - thank you!Leo O. | First Impressions
Great staff very friendly and helpful especially Ana she was a treat to work with.Gary B. | First Impressions
Customer did not leave a comment.Tamara M. | Online Move In
I've recommended this place to others already.Rebecca W. | First Impressions
So far so goodWilliam C. | Online Move In
Everyone is always helpful and the service is great! Keep up the good work.ROBERT B. | First Impressions
Customer did not leave a comment.James B. | First Impressions
I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.Luanna S. | Online Move In
Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.MAKIN R. | First Impressions
Customer did not leave a comment.ALICIA G. | First Impressions
Customer did not leave a comment.Alfred B. | First Impressions
The sizing is not the best online had to upgrade to a larger unitJennifer H. | Online Move In
Customer did not leave a comment.Steve B. | First Impressions
Customer did not leave a comment.steven s. | First Impressions
I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.My-Dung (Sandra) H. | First Impressions
Anne was very helpful & patient. Excellent customer service.Hang D. | First Impressions
Customer did not leave a comment.Dennis L. | Online Move In
Customer did not leave a comment.Charlotte S. | First Impressions
Customer did not leave a comment.christian s. | First Impressions
Everyone was helpful in securing our RV storage site. Very professional.Doug H. | First Impressions
Customer did not leave a comment.David P. | First Impressions
Customer did not leave a comment.Robyn L. | Online Move In
Always professional and helpfulTerry H. | First Impressions
best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.Ashli A. | First Impressions
Customer did not leave a comment.Jason L. | First Impressions
Fast and convenient check in. Customer service was great.christine c. | First Impressions
Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!Theresa H. | First Impressions
Customer did not leave a comment.Luciano L. | First Impressions
Excellent service! We were set up and had our unit in minimal time! Thank you!!Mark H. | First Impressions
Customer did not leave a comment.Mike K. | First Impressions
I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.Gregg C. | Online Move In
Customer did not leave a comment.Elena M. | First Impressions
Customer did not leave a comment.joyce n. | First Impressions
Very helpful staffRyan J. | First Impressions
Customer did not leave a comment.shadroo b. | First Impressions
Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.Jane S. | First Impressions
Very helpful staff!Robert H. | First Impressions
The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of timeLaura F. | First Impressions
Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!Tom H. | First Impressions
Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.Kathleen P. | First Impressions
James was top notch.Stephen K. | First Impressions
Great service, great security.... great value .. couldn't be happier with your companyRuss T. | First Impressions
abraham was professional and helpful. I look forward to continuing to do business at this location.Zachary G. | First Impressions
Very welcoming and friendly staff.raymond b. | First Impressions
Friendly and helpful staff. Very clean storage warehouse.Lionel L. | First Impressions
Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.Barbie G. | First Impressions
Really painless transaction Clean facility Great Value !Bill L. | Reservation
We were impressed with the space area for our RV..Thank you for your help..John B. | Reservation
Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!Eric H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!