Customer Reviews for U-Haul Storage of Pleasanton

2727 reviews

5555 Sunol Bl   Pleasanton, CA 94566

(510) 632-6828

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 632-6828

5555 Sunol Bl
Pleasanton, CA 94566

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaphonia W. 
Rating:
5.0

Very wonderful and friendly customer service. They made it so easy to rent a truck!

SONIA E. 
Rating:
5.0

Amazing people, I've never seen such a well-run place. Fast and smart. This is the Pleasanton Sunol location. Give them all raises. Unlike the Livermore location, where it was like dealing with dead people.

Christine M. 
Rating:
5.0

Employees were courteous and helpful. I got a trailer hooked up and I was out of there in less than 10 min.

Donald F. 
Rating:
5.0

Quick and easy. All around good.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

PRADIP.KUMAR M. 
Rating:
5.0

Loving the mobile check-in and check-out

Dexter D. 
Rating:
5.0

no complaints, all was good.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

They had and efficient service and everything was easily accessible

Conrad M.  |  First Impressions 
Rating:
5.0

Wash outside of truck

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

DENIS D. 
Rating:
3.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
4.0

Customer did not leave a comment.

Yuki Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenay G.  |  Overall Experience 
Rating:
5.0

Everything is very good

WILIBALDO G. 
Rating:
1.0

I've been waiting for a call back for 3 weeks now because they sent me an email saying i still had fees to pay but when i look on line it says 0 and I felt like the employees there were unprofessional people and rude so yep won't be giving y'all my business anymore. The only person that seemed to help me was quinton and I don't believe he is at the location.

Jaylen W. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOSEPH C. 
Rating:
5.0

The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.

Juan Z.  |  Online Move In 
Rating:
5.0

Keep doing what you're doing! Great experience!

MICHAELRAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  Overall Experience 
Rating:
4.0

I know we're in a drought, but the exterior of the van was filthy! And my "luck" was that I got a 20' van with 156.000 miles on it! And the worse part about the entire experience, was that it ONLY had about a 1/4 of a tank of gas! Does NOT make starting a moving day very fun, when I had to go to the gas station FIRST THING.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

The staff was nice and super helpful!

Eric E. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
1.0

No one picks phone for customer service. Cost me extra day. Initial input in the veihcle was wrong which pointed to cost me $870 for 2 days and 10 min distance move. Had to come all the way back again to get it corrected. I have always rented U-haul before and it has always been excellent experience. But this one was the worst and cost me a lot time, effort, anxiety and stress due to lack of remote customer support avaialability.

Amrutavijay N. 
Rating:
1.0

Get a trailer that works and one that doesn't have you driving on interstate 40 at night with no lights and then was delayed to get it fixed 5 hours in NM desert waiting on the fix!

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Yeni M. 
Rating:
5.0

This was, by FAR the best UHaul experience I have ever had -- and maybe the best *equipment*rental* experience I have ever had. I had a weekend-long very stressful project ahead of me, and was worried maybe most of all about the UHaul pieces, having had problems in the past at OTHER locations. This. Location. Is. Awesome. I only rented there because it was closest to where my projects for the weekend started. It's about 1.5hrs from my house. In the future, EVERY time I need a truck or trailer that I could get form UHaul, I will make every effort to rent from this location first, and will DEFINITELY recommend it to anyone who asks. There is a difference. There may be other good locations, but, if there are, I haven't found them yet. This place is exemplary, and should earn all the awards and recognition. The staff is professional, on top of things, and friendly; the entire transaction was careful, but also efficient -- both renting and returning. And the lot is conveniently huge and easy to deal with, as is the entry/exit from the street, etc. Awesome place. Awesome people. Shockingly better than any of the many UHaul experiences I have had in the past. Thanks for everything. Stay great, and stay safe!

JAMES P. 
Rating:
5.0

Not much. The staff was extremely helpful.

MICHAEL M. 
Rating:
4.0

Make sure the air conditioner works.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Wilford K.  |  Overall Experience 
Rating:
3.0

-Communication could improve. I would have liked to have a receive a clear window of time for pick of and drop off of my boxes. When I ask I was told 7am-4pm and had to push to hear a window of 12-4. Had the same problem when they were dropped of at our next place. The driver called and said they were coming early and I had made a note to call my husband's number as I was hosting my sister's bridal shower but that did not happen, so it became a stressful situation that could have been avoided if the note on my file was passed to the driver and they followed delivery time windows. -Communication- I was told the boxes could easily be lined up in my carport. When they were delivered they came on trailers that they stayed on and had to park 1 in the carport and 2 on the street because the boxes opened in 2 different directions on the trailer. This was frustrating as it was not what I was told and they guy that delivered them was not very happy that I was questioning why he couldn't do what I was told on the phone and he was not very accommodating. -furniture mats- We had enough for what we needed but in each Ubox it said there would be 24 mats but we only received 12 mats in each -payment/communication. I was unknowingly charged and extra 50 bucks. When I called to question it, they said the fee was because they moved my boxes to another facility out of town for some reason. I was never notified of this and luckily I did not need to access my boxes while in storage or this would have been very frustrating. I had to submit a claim to have my 50 reimbursed which it eventually was. -communication- the pleasanton site did answer the phone each time I called, but uhaul as a company had extremely long wait times when I called -box number recommendations- the online recommendations for uboxes I would need for a 2 bedroom apt was 3 Uboxes. We had them packed full and still needed to take mattresses and other large items to a friends house to store because they did not fit. I would have needed 4 boxes and I do not think we have more stuff than the average person. I luckily had the first month free deal on the storage boxes so that helped, but if I had to pay the full monthly for each storage box and had to deal with these issues then I would have been very disappointed

Katrina N. 
Rating:
5.0

N/A

RUSS W. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Great service. The nicest U-haul location I have visited. Very helpfull staff.

Byron P. 
Rating:
3.0

The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!

Rodney F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anindya R. 
Rating:
4.0

Customer did not leave a comment.

ILLYASHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drew H. 
Rating:
5.0

Great exerience!

Steven I. 
Rating:
5.0

Customer did not leave a comment.

Sandy D. 
Rating:
5.0

Customer did not leave a comment.

Aliaksei A. 
Rating:
4.0

Customer did not leave a comment.

Linda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

martin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenay G.  |  First Impressions 
Rating:
3.0

The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I’d give my experience 1 star.

Brandi F.  |  Online Move In 
Rating:
5.0

This location was AWESOME! Had a massive issue with getting this location back to my assigned location. And “crystal” at (510) 729-6642 was literally the most rude down right useless employee, who refused to help. I had to call three different people to get someone to assist, who updated my reservation back to how it originally was. Since I know you record your calls, please feel free to take a listen. I think you're be just as shocked as I was with her service. Again I want to make clear the physical drop off location was perfect all employees were top notch.

Jamie M. 
Rating:
3.0

Pick up location forgot to put moving cloths in the truck. Huge inconvenience since we had to go back to another UHAUL location to get the cloths which took an hour to get to and back.

Garrett G. 
Rating:
5.0

Great staff!

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

YELENA JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

Frankie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blanca a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mat M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

I need my deposit back

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

ADDIE R. 
Rating:
4.0

I am extremely frustrated that I got charged 2x the cost for being 2 hours late on a <12 hour rental. If I could find another rental company I absolutely would.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
3.0

My code didn’t initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn’t clear that I needed to bring my own locks and the team I was working with in the office didn’t mention this either.

Andrew F.  |  Online Move In 
Rating:
5.0

Quick out and quick return. Great experience.

Siamak D. 
Rating:
5.0

The trailer was not cleaned by the previous customer. I had to sweep and rinse the inside; one of the tires had low treadwear left... Overall the customer service was excellent. Very helpful and friendly team.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Linda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Vijay B.  |  Overall Experience 
Rating:
1.0

The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.

Pani K.  |  First Impressions 
Rating:
5.0

They were very patient with me when I lost the key after driving up to the site.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Andrew F.  |  Online Move In 
Rating:
5.0

The staff here is great!

Korey C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

The team in Pleasanton were all extremely helpful and pleasant to work with. I will absolutely return as a happy customer! Keep up the great work Scott and team!!!

Mark C. 
Rating:
5.0

Thank you!!

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

I drove 12 miles and was charged for 22 GALLONS!!!! -mileage out 79935 -mileage in 79947 I will file an official complaint

John B. 
Rating:
5.0

Customer did not leave a comment.

TODD U. 
Rating:
5.0

Customer did not leave a comment.

JAIME S. 
Rating:
5.0

Customer did not leave a comment.

JILL C. 
Rating:
4.0

yes

Ye T. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

ALICE B. 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aliaksei A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Nice, and easy. Quick check-in, and off we went.

Jurgen J. 
Rating:
5.0

Very nice staff. Great customer service.

deborah c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gordon Z.  |  Overall Experience 
Rating:
5.0

Ann was extremely professional, friendly and helpful

Matthew T. 
Rating:
4.0

At this point I wouldn't recommend Uhaul to a friend. I was called a day before our trip and a very affordable trailer I paid for in advance was now unavailable. 3rd time in last three rentals! Had to rent a truck from you that cost >$500. Shameful

Gordon Z. 
Rating:
5.0

Customer did not leave a comment.

Ruenhua L. 
Rating:
4.0

The person (Steven) I talked to when I was getting the truck said he was going to give me a discount when I return and have to pay it but the person who received the truck return did not honor it and was not friendly at all.

Dennis A. 
Rating:
5.0

The drop off was so fast and easy. Thanks again!

ian E. 
Rating:
4.0

This location was 50 miles in San Francisco Bay area, about 2 hours commute time from my pick-up location preference which has about 30 U-Haul locations available. This took us 4 hours out of our way just to get the trailer and set us a day behind schedule

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Alysa S. 
Rating:
5.0

Wow. The customer service was fantastic. I'm not sure of the name of the man who helped me but he was great. He was closing on the day I picked up my truck. Very nice and very great at the service. Went above and beyond.

SARAH Y. 
Rating:
5.0

Customer did not leave a comment.

Cody N. 
Rating:
5.0

Customer did not leave a comment.

JILL C. 
Rating:
5.0

Great job!

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.

Marina B.  |  Online Move In 
Rating:
1.0

customer service was poor

Marley W. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Great customer service!!!

J C. 
Rating:
2.0

Honestly everything was so hard to find. I couldn't figure out where to drop off the vehicle and then I had issues with finding my storage unit and then I couldn't find the key drop box. It was all so much more confusing than necessary. Also there should be better internet service to do the check out process. It took too long to upload pictures.

Marina B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Joshua Alan G. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Martin R.  |  Overall Experience 
Rating:
5.0

I will use again in the future

DARRELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Cade was an excellent agent!!! Very friendly and professional! This is the best experience I have had with uhaul I will recommend this location

LOIS F. 
Rating:
5.0

Everything went perfect, will always go to U-Haul Pleasanton.

PAUL H. 
Rating:
5.0

Nothing really,the van was dirty it was no big deal.I just happened to mark it was clean in check in.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

RAYNE M. 
Rating:
5.0

It was quick and easy to rent a trailer from this location. Everyone was very friendly and helpful.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts Green

DENISE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chandrasekhara S.  |  First Impressions 
Rating:
5.0

Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facility

Joseph C.  |  Overall Experience 
Rating:
5.0

Keep up good work!

Roman S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

James went the extra mile for situation gone bad. He made it right with his professionalism and understanding of customer service. His actions speak of excellent customer service very rarely seen. He should be commended for his service to the customers and company. His commitment should not go unrecognized.

daniel C. 
Rating:
5.0

The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.

Pam O.  |  First Impressions 
Rating:
5.0

Friendly helpful staff.

KIM K. 
Rating:
5.0

Great access to second floor because of elevator. Thank you for the use of the carts too.

Eric P.  |  Overall Experience 
Rating:
3.0

Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I’m treated. Wow!!

Rodney F.  |  First Impressions 
Rating:
5.0

The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!

SUSAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
4.0

I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.

kenneth o.  |  First Impressions 
Rating:
2.0

My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn’t specified clearly in the facility, so I wasn’t aware there are stairs to access my unit when I rent, otherwise I might rent another unit.

EMILY S.  |  First Impressions 
Rating:
2.0

Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!

Thomas U.  |  Overall Experience 
Rating:
5.0

I’m only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can’t remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I’ve worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy’s job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn’t deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn’t a way to attach a lock. I truly hope the company doesn’t take a lazy approach to reviews and doesn’t actually read what your customers are saying.

kyle D.  |  First Impressions 
Rating:
5.0

They were really great to me

KATRINA H.  |  First Impressions 
Rating:
2.0

I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.

Sugnaben B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen L.  |  First Impressions 
Rating:
4.0

This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey however

Debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.

Steven N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hiren D.  |  Overall Experience 
Rating:
5.0

Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.

Joseph C.  |  First Impressions 
Rating:
5.0

Deanna was very helpful in selecting the space that I needed. Thank you....

Robert B.  |  First Impressions 
Rating:
5.0

Great experience - thank you!

Leo O.  |  First Impressions 
Rating:
5.0

Thanks for the service and support.

Sanjay M.  |  First Impressions 
Rating:
4.0

Great staff very friendly and helpful especially Ana she was a treat to work with.

Gary B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor K.  |  First Impressions 
Rating:
5.0

The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I’m happy with the service provided.

Susan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara M.  |  Online Move In 
Rating:
2.0

I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn’t close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn’t want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieshta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Online Move In 
Rating:
5.0

I've recommended this place to others already.

Rebecca W.  |  First Impressions 
Rating:
5.0

Excellent staff easy to get in and out of storage very secure and very accessible.

Conrad M.  |  Overall Experience 
Rating:
5.0

So far so good

William C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward D.  |  Overall Experience 
Rating:
5.0

Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It’s the most important trait you can have in life in general. Thanks again Sierra and I’m sure your in line for a promotion in the near future.

Albert T.  |  Overall Experience 
Rating:
5.0

Everyone is always helpful and the service is great! Keep up the good work.

ROBERT B.  |  First Impressions 
Rating:
5.0

Incredibly convenient and staff was incredibly helpful!

Shanye H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
4.0

I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.

Luanna S.  |  Online Move In 
Rating:
5.0

Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facility

Kate D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.

MAKIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alfred B.  |  First Impressions 
Rating:
3.0

The sizing is not the best online had to upgrade to a larger unit

Jennifer H.  |  Online Move In 
Rating:
5.0

Always easy to access, carts available, and services provided where always helpful. Thanks

Brian J.  |  Overall Experience 
Rating:
2.0

Drop off location owner was super rude.

felipe m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
5.0

Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well

Gordon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Beatrice J.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of our belongings. You’re folks were excellent!

Sachiko Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.

My-Dung (Sandra) H.  |  First Impressions 
Rating:
4.0

The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.

Tracy H.  |  Online Move In 
Rating:
5.0

Anne was very helpful & patient. Excellent customer service.

Hang D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  First Impressions 
Rating:
5.0

one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.

Sankar Velayudhan N.  |  Overall Experience 
Rating:
5.0

Thank You

Kevin W.  |  First Impressions 
Rating:
5.0

Spotless, secure environment. Friendly, helpful staff. Great experience.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

leigh b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian s.  |  First Impressions 
Rating:
5.0

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

jennifer s.  |  First Impressions 
Rating:
1.0

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Kelcy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Everyone was helpful in securing our RV storage site. Very professional.

Doug H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn L.  |  Online Move In 
Rating:
5.0

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

DAVID M.  |  Overall Experience 
Rating:
5.0

The crew here are awesome! Especially Ann

Korey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mir T.  |  Overall Experience 
Rating:
1.0

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.

LAURA W.  |  Online Move In 
Rating:
5.0

Always professional and helpful

Terry H.  |  First Impressions 
Rating:
4.0

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Ashli A.  |  First Impressions 
Rating:
3.0

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Tim D.  |  Overall Experience 
Rating:
3.0

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

MATTHEW T.  |  Overall Experience 
Rating:
3.0

I was issued a locker that was already in use and locked.

Spencer G.  |  First Impressions 
Rating:
5.0

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Jeff K.  |  First Impressions 
Rating:
5.0

perfect storage unit, easy access and super clean

Caylee H.  |  Overall Experience 
Rating:
5.0

no issues moving in, accessing locker and moving out

George S.  |  Overall Experience 
Rating:
5.0

Staff is great. Location is convenient.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin m.  |  First Impressions 
Rating:
5.0

Fast and convenient check in. Customer service was great.

christine c.  |  First Impressions 
Rating:
5.0

great value for RV storage.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana L K.  |  Overall Experience 
Rating:
5.0

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

Angela Cambra E.  |  Overall Experience 
Rating:
5.0

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Theresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luciano L.  |  First Impressions 
Rating:
5.0

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glen g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olukayode F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike K.  |  First Impressions 
Rating:
5.0

Very efficient and quick process.

Kevin K.  |  First Impressions 
Rating:
5.0

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Gregg C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce n.  |  First Impressions 
Rating:
5.0

Very helpful staff

Ryan J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shadroo b.  |  First Impressions 
Rating:
4.0

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Jane S.  |  First Impressions 
Rating:
5.0

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

hariharan r.  |  First Impressions 
Rating:
5.0

Very helpful staff!

Robert H.  |  First Impressions 
Rating:
2.0

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Laura F.  |  First Impressions 
Rating:
5.0

service was great since they were short some staff

Wilford K.  |  First Impressions 
Rating:
5.0

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Tom H.  |  First Impressions 
Rating:
5.0

Great service. Very knowledgeable, professional and fast move in process.

SHARON V.  |  First Impressions 
Rating:
5.0

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

leigh b.  |  First Impressions 
Rating:
5.0

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Kathleen P.  |  First Impressions 
Rating:
5.0

James was top notch.

Stephen K.  |  First Impressions 
Rating:
5.0

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Jennifer K.  |  First Impressions 
Rating:
5.0

Great service, great security.... great value .. couldn't be happier with your company

Russ T.  |  First Impressions 
Rating:
5.0

abraham was professional and helpful. I look forward to continuing to do business at this location.

Zachary G.  |  First Impressions 
Rating:
5.0

Very welcoming and friendly staff.

raymond b.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Very clean storage warehouse.

Lionel L.  |  First Impressions 
Rating:
4.0

Good Job

ROBERT W.  |  First Impressions 
Rating:
5.0

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Barbie G.  |  First Impressions 
Rating:
5.0

Really painless transaction Clean facility Great Value !

Bill L.  |  Reservation 
Rating:
5.0

We were impressed with the space area for our RV..Thank you for your help..

John B.  |  Reservation 
Rating:
5.0

Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Eric H.  |  Reservation 
Rating:
1.0

Horrible service

Allison M.  |  Reservation 
No reviews have been submitted for this location.

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