Customer Reviews for U-Haul Storage of Rogue Valley

6902 reviews

2410 N Pacific Hwy   Medford, OR 97501

(541) 779-3321

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 779-3321

2410 N Pacific Hwy
Medford, OR 97501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Customer did not leave a comment.

Remney E. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

I have recommended many friends.

HERMAN C. 
Rating:
3.0

Customer did not leave a comment.

EVAN JAMES R. 
Rating:
5.0

It was all fine

judy B. 
Rating:
5.0

Customer did not leave a comment.

JACK CHARLES WIL S. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
3.0

I didn't receive the uhaul I paid for and the uhaul made my furniture smell like weed and had weed in the uhaul when I picked up.

Nicole A. 
Rating:
1.0

Installed a hitch and now my taillight is malfuctioning.

angela B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
5.0

Excellent service

GEORGE S. 
Rating:
5.0

Great customer service, communication & very pleasant!

Naomi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi T. 
Rating:
4.0

My daughter had to go buy a ball for the hitch because it was not in stock other than that everything was great

Amy S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN OWEN M. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
3.0

Answer the phone when I need to communicate the rental will be returned on time or later or earlier. DON'T DOUBLE CHARGE YOUR CUSTOMERS WHEN THE COMPUTER SYSTEM IS NOT FUNCTIONING AND STAFF REFUSES TO ANSWER CALLS. I WILL NEVER USE YOUR SERVICE AS NO RESPONSE HAS EVER BEEN ATTEMPTED TO RECTIFY THE HIGH FEE'S YOU ELECT TO ADD TO MY CREDIT CARD WHEN I RETURNED THE RENTAL EARLY.

danielle B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD OMER A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
3.0

There were not clear instructions on how to return after hours. We left the key in the slot and hoped for the best

ABNER B. 
Rating:
2.0

I payed the same price for a 15 ft as I did 26 ft . Something about 10% medford tax stay away from here go to eagle point central point

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
2.0

Customer did not leave a comment.

kayla m.  |  Overall Experience 
Rating:
3.0

Service was slow but well done when an another associate became available. One associate was obviously not well trained which did not help the experience. I am still awaiting an email that gives me a final cost as our mileage was less than anticipated. I do hope to see that soon as we are splitting the costs with a neighbor with physical disabilities.

STEVEN FREDERICK V. 
Rating:
5.0

Customer did not leave a comment.

Alina D.  |  First Impressions 
Rating:
5.0

The gentleman who helped us was exceptionally nice and professional.

LAURI ANN T. 
Rating:
3.0

We received our truck and the entire back smelled very strong of cannabis. I moved my 74 year old mom and her couch , love seat and 2 chairs not to mention her bedding and all of her clothing smelled of canabis. Now she has to gave her furniture cleaned, all of her clothes cleaned etc. tThe lady at the counter admitted that she knew it smelled strongly and it wasnt tight that it happened to us but offered no compensation. This is rediculous. NEVEr AGAIN!

CHRISTINE D. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE J. 
Rating:
3.0

People were all nice but U-Haul really let me down. I dealt with 2 locations. The original in Ashland, did not have the vehicle despite scheduling it online and then checking with the local team the morning of the pick up, that the rental was secure. I was assured that it was. I was schedule to pick up the 10' truck at 11:30 AM. I arrived a bit early and found that that truck had been rented to someone else and was not due back until noon. The man called the renter and he said that he would not have it back until 1 pm. I was was scheduled to meet my paid moving team at noon. I was then sent all the way to North Medford to get a 15' truck and then there was confusion about it as it showed up in the system as an order for a 15' truck to be picked up back in Ashland. It was finally straightened out but it caused me a great deal of stress and more money out of my pocket. So, no, I'm not happy with U-Haul right now.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

SHANON G. 
Rating:
4.0

I've rented from this location for years, always decent equipment and personnel are very good.

MARK DOUGLAS F. 
Rating:
5.0

Marlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.

Zachary M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANIEL NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

They definitely overcharged, && very hard to get ahold of.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
4.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Excellent, courteous, knowledgeable and fast.

Cynthia F. 
Rating:
3.0

The check in was easy and pretty fast. I wont recommend uhaul to anyone for a rental tho nor will i ever use you again

Cynthia O. 
Rating:
4.0

Overall, it was very good, but workers shouldn't socialize with the other workers when they are in the midst of helping a customer. Also, customers are made to wait quite a while even when it is not busy. It seems like workers at the front desk are hesitant to take on a new customer. The trucks worked perfectly. I rented twice in 3 days for a short move.

DAVID CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS N. 
Rating:
4.0

Customer did not leave a comment.

Arlis D. 
Rating:
1.0

If you move out right after paying rent you do not get ANY reimbursement

Hunter W.  |  Overall Experience 
Rating:
4.0

Thank you so much for the affordable use of the equipment!

ROBERT JAMAL O. 
Rating:
5.0

Thank you everyone? The line was long I was late for work when Marvin came running behind the desk and stepped up to plate and I was on my way, Give that man a raise please, thank you Marvin my heart is full. Joyce Glover

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT MICHAEL H. 
Rating:
5.0

I had to extend my reservation one extra night for circumstances beyond our control, when I called this store, they were completely helpful and understanding and took care of us in about 1 minute ! They have a good team there, I'll be back !

Dave P. 
Rating:
5.0

Truck was not swept before we took it.

PAUL ROBERT K. 
Rating:
3.0

Always a long wait. Otherwise the service is decent.

Kailani M. 
Rating:
1.0

The contactless pickup of our truck didn't work. I had to go inside to have someone assist in finishing the process because the website would not work. I reserved and was charged for furniture pads we never received. The wait inside the store is always long. Staff never wear face coverings like they are supposed to. Overall just a subpar experience.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA JEAN Y. 
Rating:
5.0

I understand we are in a pandemic and finding employees is hard, but try to be sure they are constantly watching the front of store for lines. Took a bit longer than expected but service was excellent - both on pickup and return!

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Nolan S. 
Rating:
1.0

Better customer service, have dollys already loaded and ready to go, if unable provide help.

Chealsea W. 
Rating:
5.0

Customer did not leave a comment.

Bradford F. 
Rating:
5.0

Great service!

CHARLES R. 
Rating:
5.0

WhTs up water tax in Medford? $77

Khaled K. 
Rating:
5.0

Beer and a pool table

Joseph K. 
Rating:
5.0

No complaints - good service. Quick, friendly, professional.

Alan R. 
Rating:
5.0

the experience was great.

Kelly O. 
Rating:
5.0

The gentleman and lady who helped me were awesome. He even got me to add-on chair covers. Also,those receiving the truck when I returned it were very kind. Such customer service is hard to come by these days. Thank you, John

JOHN D. 
Rating:
1.0

Management was rude and the store smelled strongly of cannabis. One of the worst rental experiences I've had.

Pauletta H. 
Rating:
5.0

Going to rent a truck to move storage unit from Az to Medford next month

Donnie L. 
Rating:
4.0

Customer did not leave a comment.

JOHN EARL C. 
Rating:
5.0

Customer did not leave a comment.

TERRY L S. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Make your local office phones more accessible.

Mary B. 
Rating:
3.0

We were told to make an appt to access the ubox but we still had to wait an hour past the appt time outdoors on an unhealthy smoke day to get into our box. The gentleman was nice but the lack of organization was not impressive.

Katie H. 
Rating:
5.0

Using. Uhaul was a wonderful experience. Thank you so much

DOMINIC C. 
Rating:
1.0

After being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case

Adriane R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

The Uhaul app is terrible and the instructions for after hours drop off are not as clear as they make it seem. I dont fault the location at all, looks nice

Derrick M. 
Rating:
4.0

Customer did not leave a comment.

THEODORE D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
2.0

When I walked in the guy behind the counter was more interested in his drink than in helping me. He was rude and condescending and clearly bothered that I was there to return the trailer. The young Black man outside was awesome and friendly but the big fella inside needs a job where he doesn't interact with customers.

MARCIA EILEEN O. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

EMAD K. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

GAIL J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Good service

gerald M. 
Rating:
4.0

Customer did not leave a comment.

KATHY M. 
Rating:
1.0

I returned the trailer the same day that I rented it. I was charged for three days. The employee that took the trailer back was clearly complacent in his duties and did not properly do his paperwork. This has resulted in me having to waste more of my time to rectify the situation. It's too bad that UHaul does not care about their patrons or their time.

BRIAN NEAL P. 
Rating:
1.0

I downloaded the app and reserved a truck online. When we arrived to pick up the truck we had to wait about 25 minutes before getting checked in. The woman who checked us in gave us vague information about the rental. When we went to check the vehicle the mileage was not correct. We reported this discrepancy to an associate and he said it would be taken care of. When we returned the truck we were told that everything was taken care and we left only to find that we had been overcharged for the mileage issue we had noted earlier. We had to drive back to the u-haul location because we couldn't get through in the phone. It took us another 45 minutes to straighten it out. Overall we wasted at least 1.5 -2 hours dealing with problems. We are still waiting to see if our credit card is credited. We will not use this location again.

Katie M. 
Rating:
1.0

They steal your money at this location

Jesus E.  |  Overall Experience 
Rating:
5.0

Everyone very nice at this location!

Joni H. 
Rating:
5.0

The gentlemen who helped me was amazing and very kind. He helped me attached the hitch and was really knew how to give backup directions. Overall an absolutely point on customer service.

Jessica H. 
Rating:
1.0

I had to make an appointment at this location to pick up my belongings. I live 2 1/2 hrs away so when I moved back here from NH, Medford OR was the closest location I was told that handled the PODS, even though there is a UHaul near my home in Crescent City and Brookings OR. When I arrived to clean out my POD, the manager Marlin who never got out of his chair, the entire time we were there over 2 hrs, radioed Dale the forklift operator to get my POD out. Marlin told me to talk to Dale who ignored me and went about casually moving PODS, which took approx 1/2 hr. We asked his assistant twice what the hold up was and he spoke with Dale, when Dale did get the POD he dropped it at the front of a second building, got off his forklift, and ambled into a warehouse, we attempted to get his attention, when he got back on his forklift he drove the POD here and there like an idiot, saying "where do you want it?" he stopped in front of where we were parked with a trailer, then drove back and forth a couple of times before dropping it near us and drove off. I have never been so disappointed in my life, I have been paying 80 dollars a month for over a year to be treated like trash when I finally am able to get help to pick up my things. When I went into the office to check out, Marlin, big surprise was still sitting on his fat ass! I spoke to a very nice associate, Anthony who explained that they had been short-staffed, and he didn't think Dale would do anything malicious. Nice boy, I appreciated his help but we are all short-staffed and that does not EVER give you the right to be rude! I had to ask Marlin if he wanted the blankets back. If I had not, I could have taken the 24 blankets that were provided with my POD. I will never use Uhaul again and, I will be calling corporate regarding a refund, as payment for August was taken from my bank automatically 8/4 and I picked up my things 8/5, Marlin said they do not issue refunds in any case and I can't imagine how that would be legal. If I am not issued a refund, I will be also reporting to the BBB.

JAMI B. 
Rating:
5.0

Nice people to work with.

PAUL E. 
Rating:
5.0

Friendly and capable staff

Jon G. 
Rating:
5.0

Impressive U Haul center

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Edie D. 
Rating:
2.0

Clean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I’ve ever used and I’ve had really good experiences with uhaul in the past. I probably won’t use them again.

Danielle Z.  |  Overall Experience 
Rating:
5.0

Used for over 10 years and would recommend to others.

KYLAN D.  |  Overall Experience 
Rating:
1.0

Poorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  Overall Experience 
Rating:
5.0

Gary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility

SHELLEY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatianna c.  |  Overall Experience 
Rating:
3.0

There were problems finding my reservation both times I came in and it took way to long!

John L.  |  First Impressions 
Rating:
1.0

The staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!

therese s.  |  Overall Experience 
Rating:
5.0

I love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.

Sherry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNA R.  |  Overall Experience 
Rating:
1.0

I purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford

Stewart S.  |  Overall Experience 
Rating:
1.0

I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.

Darren M.  |  Overall Experience 
Rating:
2.0

Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....

Emma R.  |  Overall Experience 
Rating:
5.0

Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.

Quincy G.  |  Overall Experience 
Rating:
5.0

Well kept storage facilities, happy with my experience 😀

mariajah h.  |  Overall Experience 
Rating:
1.0

I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.

Erin S.  |  Online Move In 
Rating:
1.0

I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.

Adela L.  |  Online Move In 
Rating:
3.0

My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.

darlene w.  |  Overall Experience 
Rating:
1.0

I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place

Ashley w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard g.  |  Overall Experience 
Rating:
5.0

Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.

Arthur F.  |  First Impressions 
Rating:
5.0

Thanks for the storage opportunity.

Stanlee K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  First Impressions 
Rating:
1.0

Parking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.

Michelle T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devin p.  |  First Impressions 
No reviews have been submitted for this location.

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