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Melissa H | Overall ExperienceSelf Storage Units in Medford, OR, 97501
U-Haul Storage of Rogue Valley
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What Is Online Move-In / Rent Now?
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Jackson Self Storage
1789 Jackson Road, Ashland, OR 97520 View Available Units11.9 miles from this location -
U-Haul Moving & Storage of Grants Pass
2318 NW Vine St, Grants Pass, OR 97526 View Available Units23.9 miles from this location -
Fortune Branch Mini Storage
165 Old Booth Ln., Glendale, OR 97442 View Available Units36.7 miles from this location -
Wocus Mini Storage Inc
5040 Wocus Rd, Klamath Falls, OR 97601 View Available Units55.3 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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PAUL C | Overall ExperienceFirst time using a storage and I must say it was a pleasant experience! The staff was amazing.
Dionna n | Overall ExperienceThe guy who helped me was very knowledgeable and very efficient at his job. I would absolutely recommend U- Haul!
Richard W | Overall ExperienceThe only issues we had was there was no lift...we had to carry everything up the stairs and back down when we moved out. But everything else was excellent! Service. Security. Ease of payment. All good
Christina G | Overall ExperienceIt was dirty. "Ghetto" comes to mind whenever I think of this place. There were homeless people basically living in their storage units and it made us feel very unsafe going in and out of the location. There's no elevator and having accessibility needs really made this location super challenging. The fact that there are rat traps in the unit when you open them is alarming. We would not recommend this location to anyone. Sorry, but it was a hot mess.
Tamara I | Overall ExperienceLove them
Apple J | Overall ExperienceClean easy access. Staff is very. Helpful and friendly.
Tammy D | Overall ExperienceThe units and a lack of understanding about using the two-door, two-code entry systems are getting the negative review, not David, the man who helped me move in. I would give David an excellent rating if I had a place to put that. David was proactive and thought outside the box to step in where his coworker left off for going home for the day. The coworker had indicated it was OK to move in before July 4 when I called in to get permission, but that coworker did not check the unit I was to move into that same day we talked over the phone. When I got there within an hour later, the coworker had left for the day and the unit still had a lock on it and was not ready to go. In addition, I realized the large number of stair steps up to that unit or one like it on that would not work for me because of a painful knee injury. I had not realized from the unit description online how extensive the stairs would be and that there was no elevator as an alternative backup use option. There was no way I could get all my stuff up those stairs. David stepped in, called the coworker to confirm that he had spoken to me and that it was OK to move in a couple of days earlier than the contract had said, and shifted me to a ground level unit near the entrance so moving my things into it was closer. The only problem with the unit was that the one I had ordered was a climate controlled 5x10 and the ground level one I was shifted to was a 5x5 and I am not sure it is climate controlled down there, the air felt warm. However, David indicated the 5x10 upstairs was still a 5x5 on the floor with a ten foot ceiling, so unless I could stack things that high, it was still a small 5x5 set of walls, with a 5 foot ceiling. I was not able to get all my things in the second unit, and had to take the excess items back to Klamath Falls to wait for another trip later. Overall, I am not happy with the storage unit as it kind of funky and strange, a small space that is not very usable for my particular needs, but I was very, very happy with how David stepped in and helped. He went the extra mile in yet other ways as well, adding small touches to an overally very thoughtful approach with me. He was very polite and considerate, and again, one of the best things about this fellow is he is thinking about what he is doing, able to ask questions of his more experienced managers, and to consider alternative ways of doing things, of solving problems, without his managers sitting on his shoulders. He was able to think, "Hey, maybe we can try this" and go for it on the spot. We need more thinkers and doers like this in our society. He is an asset to your team.
Terri B | Online Move InEverything was great! Thank you.
ALISA M | Overall ExperienceI stored 2 boxes for 3 days and it cost me $89.95!! No prorate or anything. Ridiculous.
Erin C | Overall ExperienceThe parking is terrible. As a single person, trying to maneuver the cart uphill while holding door open was nearly impossible.
Erin C | Online Move InN/A
Albert L | First Impressions