The guy who checked me in was rude and unprofessional. All others were great.Brandi W.
Customer Reviews for U-Haul Storage of Rogue Valley
Medford, OR 97501
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an issue with a house key and needed the truck a second day. U-Hail helped me out even though there's a shortage of equipment. Everyone was professional at the Medford center.MICHAEL H.
Instructions on using the key fob. Where is the gas tank. Didn't know about the return policy.Barbara L.
Customer did not leave a comment.STEVEN DOUGLAS G.
wait was too long to pick up vehicle. attendant was not helpful.JOHN D.
Yard was very congested.MARK WILLIAM T.
Everything was easy, quick and efficient. I didn't have a single problem from pick up to drop off. The vehicle I had was very clean was very well maintained and I will definitely recommend and use this facility as again.Jason M.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Daniel B.
Slow process for picking up equipment even though I tried to do all the steps to have it ready to go when I arrivedDONALD K.
It would help if you gave me the correct pickup and return location. Also, PLEASE answer the PHONE! I was on hold for over 22 minutes and then it disconnected. I was forced to drive to a location to find out where exactly my van would be. Also, quit sending multiple texts and emails for â€œcheck inâ€ and uploading of DL, since it didn't seem to matter how many times I did so; the pick up location was not even set up for Uhaul! Wash the windows before you re-rent a vehicle! On the plus side-Marlin (sp) at the N Pacific Hwy Medford location was quite nice and made it better for me. I did get a truck and discounted rate for all the trouble.GWIN DANA D.
Customer did not leave a comment.Shan Y.
The truck was clean but there was something wrong with the transmission on the van . It would shift up and down on its own. Fast then slow down then spped up. Made going up hill difficultLisa M.
Location itself is fine. Customer service from the central company during rental process was awful. Would not honor my rate and I ended up getting charged twice the price. Will not use U Haul againMARK CHRISTOPHER M.
The gentleman working the front desk was professional! Friendly and informative, they run a tight shop. Would highly recommend!ERIK STEPHEN G.
The staff's remarkably slow, took over an hour to get the truck. I was not at all impressed wit the checking staff either.chuck G.
Customer did not leave a comment.NAOMI T.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.EDWARD Y.
Customer did not leave a comment.DAVID LEIGH E.
The person that helped me could not have been better!James H.
The group of people at my local uhaul Medford Or are the best .I've rented there many many times and they are always helpful and kind, I REALLY appreciate them.Connie T.
Customer did not leave a comment.Curtis C.
They gave me the truck with a hair over a quarter tank and they had it down as 5/16. When I returned it with a little over the amount was given they still charged me a fuel fee.EZRA S.
Equipment parking area was clogged with equipment and vehicles. Wasn't easy to drive through area in back. Otherwise fine.CYNTHIA V.
Drop off was perfect. I had started w/ 3/4 tank but left it full of gas, cleaned cab floor and swept back out. Drop off staff member appreciated and thanked me. Overall I would still use UHaul when needed. Thank you.MICHAEL ZENNAN G.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.RICKY B.
I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.Darren M. | Overall Experience
Guys were very helpful, didn't waste anytime, the trailer I needed at 7 am so I could move a vehicle and be to work on time at 9 am. Everything worked out smoothly, equipment pulled well with my 2010 Suburban 1500. I pulled a fullsize Blazer on thr trailer and am very pleased to have gotten my truck off the highway and to the mechanic. Thank you UhaulScott T.
Keep up the great customer service!GREGORY D.
Customer did not leave a comment.CHRISTIAN DREW T.
Customer did not leave a comment.MICHELLE L.
They seemed short on employees. Thank you Marlon for being so cool and professional. He definitely holds that place together. Give Marlon Green a raise!NICHOLAS K.
There was a line, the system seemed to be difficult for employees to get around in (employees seemed visibly frustrated with the responsiveness of the system). While there was no problem with my transaction, I witnessed two other transactions result in frustrated customers. These were people expecting to find a reserved truck and (it turns out) the truck was not reserved properly. This leaves people like me who are waiting in line with a less-than-confident impression, feeling like the front-line employees and customers are victimized by some kind of back-office incompetence. Moving is stressful. Making it stress-free for customers should be the goal.John G.
Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....Emma R. | Overall Experience
The fuel indicator was incorrect on the contract when compared to the real time fuel monitor in the vehicle. The management had me park the truck on a slanted ramp and take a picture of the fuel indicator. The indicator was still off by about 1/4 of a tank in Uhauls favor. I did say something to the manager about the ramp throwing the measuring off. He told me "it doesn't do that in this truck". It takes to much effort to try to argue with people, so I took my loss and moved on. By initially going back inside and having management redo the contract I saved about 50.00 on the fuel that they said was in the truck that was not really in the tank. Other than that the truck was not wiped down nor had it been vacuumed but it did smell like it had been sprayed with something. Upon the return it looked like the owner was on-site. The return experience was smooth. There is a female employee there that seems efficient and thorough. She guided me on the lot. Overall I would most likely avoid this shop if I knew I was dealing with this manager because he didn't know that I'm an experienced trucker and he treated me like the little old lady that I look like. He tried to bamboozle me. I took it grace and dignity. Once.Lisa D.
Improve the online experience. The website was having trouble confirming my location, even though permissions were correct. The online agent took 15 minutes to confirm my rental. Also, the key wasn't placed in a lockbox, so I had to go inside, defeating the entire purpose of a mobile pickup. I wasn't able to leave with my truck until 40 minutes after the scheduled time.Christopher C.
Customer did not leave a comment.Greg H.
need better customer service ...Bhupinder S.
I made a reservation, got there to pick it up. No reservation and the truck I reserved was not available so had to go bigger and of course it cost more. But I needed one so what could I do? Very disappointed about thatTERESA GALE A.
Customer did not leave a comment.AARON ROBERT C.
Customer did not leave a comment.Travis H.
The only reason I rented this truck is that my guaranteed trailer that I â€œrentedâ€ online 5 days earlier wasn't at the location when I arrived to pick it up. No one could tell me why it wasn't there or if it would be. Waited for 2 hours to get things straightened out and eventually got the truck just to get the job done. During my visit the computer system was mostly down and the staff couldn't process anything or get information about my guaranteed rental. The manager did discount the rental but I still had to pay way more than originally quoted and reschedule help to get the job done. I wouldn't recommend ANY uhaul location if this is the way that the company is run. There is no excuse for not knowing what your inventory is or not having guaranteed rentals there when customers show up to pick them up, very unprofessional way to run a business.DOUGLAS WAYNE R.
I rent two vehicles per week from this location. Understaffed, vehicles don't seem to be sanitized. I could be wrong, but it appears controls ie: stereo and dash have not been wiped down. Uhauls overall process of renting is clunky and outdated. I've uploaded my ID every single time which seems redundant. Get this store more support staff asap. They're drowningEmilie G.
The employee that received me at the register was very rude and eager to be hostile. Impatiently demanding answers to personal information questions in an inappropriately accusatory tone. I am a longtime customer having spent thousands of dollars on rentals and the purchase and installation of a Uhaul trailer hitch. The only reason I tolerated being treated so poorly and did not walk out is the simple fact that it was one of the last trailers available in the entire state of Oregon. I would never set foot in that establishment ever again. And I am highly motivated to spend lots of time convincing others to do the same.John L.
Very rude customer service. Not enough employees. Never had some one in costumer service yelling so loud in the store like that guy was doing.jaydee H.
Customer did not leave a comment.C WADE L.
The entire process with smooth and easy checking in with my phone making the reservation I chose to go to the counter to pick it up. It was a very nice experience.Jason M.
Easy rental, easy return.Kelley A.
Get helpful staff.Lorie J.
Ty uhaul people working here r wonderful nice and make things happen at a great rate. Again thank youQUENTIN T.
Customer did not leave a comment.FRANCES A.
One guy who helped me was so great, everyone else in the place seemed deeply upset that I had questions or was interrupting their day with bringing them my business. This is the THIRD time I've had that experience. Not ever going back!MICHAEL STEPHEN M.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.ANDY G.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Christopher G.
We did online check in and out. The guy at the return ..before I had completed the online check.. tried to charge us Over 40$ above the charge that eventually came up on my phone app. He made us go inside and get a paper receipt before he would take the keys. I ask..what is the purpose of online check in and out, if your store employees won't abide by it?? Or even worse...they try to scam your price and not let you use the online process. Very tiring and disappointing.Chris K.
I had a horrible experience, the staff member was not pleasent, the staff member did not explain anything to me. I wanted to pay cash afterward my card had a pending transaction. It was charged after I said I wanted to pay cash. The staff memebers did not communicate with each other. I was told to go tell the horrible staff member at the desk if he wanted things to move faster he could do it.Jennifer B.
I want a receipt that I can actually see . You sent me a receipt that is so small I cant even read it and I hope you did not charge me for insurance because I said no when I reserved it online. The trailer was so filthy dirty it looked liked it was muddy all overJanice D.
Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.Quincy G. | Overall Experience
They over charge all the time and don't follow up to correct the error. Thai so now my 4th over charge and never have they made it right. I'm beyond dissatisfied with this new manager and how poorly it's ran nowThomas S.
Maybe not scam me and charge me for gas when I have the receipt that I filled the truck back to the 7/8 mark. The guy was busy and didn't have time to walk to the truck to check out with me. Now all of a sudden I am getting charged 17 dollars for 3 gallons of gas that a put back in the uhaul. I will also be leaving a shit review on there websiteEvan L.
Customer did not leave a comment.Bruce P.
I have rented from this location for years. I have tried to work out the issue with the GM (Gary) on multiple contracts being over charged on every one of them and nothing being done about it. It is very disappointing to see how this store is being poorly managed with no Accountability.MICHAEL Z.
Well kept storage facilities, happy with my experience 😀mariajah h. | Overall Experience
Customer did not leave a comment.Acsa R G.
Customer did not leave a comment.Melody D.
Very easy to make and change my reservations!REILLY HAUSCHILD O.
Both the guys that will help me Or amazing and I would recommend this place to everybodyWILLIAM DOUGLAS S.
Customer did not leave a comment.GLENN MONTEREY H.
Customer did not leave a comment.EDWARD CHARLES L.
Customer did not leave a comment.claude F.
Super friendly and quick service. Clean and good location. On top of information. Good crew an trained staff. The guy at check in hasn't lived in the area long, 9 months I think he said. Super friendly. And I appreciated the quick personal call to tell me I needed to find other storage options since the online format of my reservation was false leading.kai J.
They are always very helpful and funny.Briana L.
Please see my Google Review on this location. Due to our experience we will NEVER rent from UHAUL again, as many years of being repeat customers. I highly recommend someone review all the negative reviews from customers that have rented from this location. The way this location is currently operating gives the whole company a bad name.Erica D.
Customer did not leave a comment.Ted E.
Customer did not leave a comment.GW W.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.daniel S.
Nothing they are perfectJESSICA LAURA G.
Nothing they are perfectJess G.
The overall condition of the truck was poor. And I dont like the fact that a dolly and blankets are in the truck taking up valuable space even if you dont reserve them for use. Which I didn't, so they were in the way.Bruce R.
Only suggestion I might have is that inside the truck floor was wet. whether by rain under door or washed out I don't know but it did get our items we loaded wet on the bottom of them. Other than that everything went fine. Everyone was very helpful and nice. thank you.Katherine L.
I was put on the "E Alert" list for a late drop off like, 4 years ago. This made me late since I had to call customer service to get cleared. The front desk lady "Mary" at this location was NOT Helpful AT ALL and lied to me SEVERAL TIMES! She said that she was the Assistant Manager. (She's Not) She told me that the truck I wanted wasn't available. (But the nice lady I talked to with customer service, found 2 at this location) I Am Considering Giving Them A Bad Review On Google, Yelp and Yahoo.Armando S.
The customer service was not good at all she was rude and disrespectful. Will not be going backKevin G.
I always had a hard time getting thru to a live body at the Medford facility. Also, contract shows 144 pads were supposedly used in the packing - I only found 103 when everything was unpacked = no idea where the other ones may be...Linda S.
Having more people working is always a plus, but you guys did great with the staffing you had. Thank you!ASHLEY O.
It was a good idea to do the early check-in which sped up the process on a busy Saturday morning.TIMOTHY CHURCHIL G.
Consider issuing a partial refund when equipment is returned a day early. We ended up paying for equipment that we did not use for a full day. We returned ours over 24 hours early and were told that no partial could be given.ERIC E.
The truck I reserved wasn't available, and the dollies I paid to use were not included in the smaller truck that they provided for me. I called to have the charge removed and saw that I still got billed for the equipment I wasn't provided.Michelle R.
Unfortunately when you try and call this location you are rerouted to a corporate call center, it creates problems for rental extensions and billing! In person contact is prompt and courteous.Roberta B.
Best store UHAUL I ever have been to. Everyone capable, enthusiastic, and very helpful. It was relieving to watch the "team" sort out issues that one person may not be so familiar with and just get stuff done fast, accurately, and with a great attitude! This is my UHAUL home for now on very impressive! Kudos to Duane just going the extra mile and knowing his stuff!Glenn T.
Awesome servicelisa D.
Customer did not leave a comment.Wouter L.
make sure employees do not lie to customers or badmouth the company itselfAaron S.
Customer did not leave a comment.Stephen S.
Very quick and easy pickup and return.TyRoberta G.
I dropped the truck off 20 minutes early. I was checking it in on the app when a store employee came out and took the keys and said he would check me in and I didn't need to check in on the app. 2 hours later I was still not checked in, I had to call to get them to check me in. Because they didn't check me in until 2 hours later I was charged for an extra day. I had to call again to get them to refund me the extra day, which they did. There was also a thick, black grease on the floor of the truck that got on some of my stuff. I would definitely make sure you are checked in and have the proof before leaving.Rachel K.
Smooth and easy.DAVID M.
I had a very positive experience picking up and dropping off. Very competent and friendly staff.THOMAS R.
Customer did not leave a comment.Gregory B.
I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.Erin S. | Online Move In
I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.Adela L. | Online Move In
My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.darlene w. | Overall Experience
I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this placeAshley w. | Overall Experience
Customer did not leave a comment.richard g. | Overall Experience
Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.Arthur F. | First Impressions
Thanks for the storage opportunity.Stanlee K. | Overall Experience
Customer did not leave a comment.Kenneth T. | Overall Experience
The reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..David S. | Overall Experience
The only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilitiesRYAN P. | Overall Experience
Customer did not leave a comment.Kenneth T. | First Impressions
Customer did not leave a comment.destiny o. | Overall Experience
Customer did not leave a comment.Kenneth B. | Overall Experience
Parking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.Michelle T. | First Impressions
Customer did not leave a comment.devin p. | First Impressions
Customer did not leave a comment.Fabrienne B. | Overall Experience
Treated us very well and courteousTed T. | First Impressions
Great from start to finish in our moving and storage needsreba d. | Overall Experience
Great place, great people, user friendly. Easy move in and easy one outcolleen c. | Overall Experience
My only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experienceFrancisco R. | Overall Experience
Was good place store itemsGreg S. | Overall Experience
Thanks for being flexible when I was late with my paymentsrobert h. | Overall Experience
Very helpful and accommodating. Recommend this location 110%. Mahalo!Dawn H. | First Impressions
Polite and ProfessionalCHARLES F. | First Impressions
.martha d. | Overall Experience
The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.katherine s. | Overall Experience
Very nice staff member 👍🏻 I did not get his nameScott S. | First Impressions
We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.rebecca c. | Overall Experience
Only problem, I was not told the unit would be on the second floor with no elevator access. I’m in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.Ellen B. | Overall Experience
Staff was always helpful and friendlycrystall e. | Overall Experience
I have no complaints about this facility. The staff was amazing.Megan G. | Overall Experience
Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.Marquaita B. | Overall Experience
Very friendly staff!Nathaniel O. | First Impressions
The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I’m a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.Ellen B. | First Impressions
Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the greatDoug G. | Overall Experience
The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++Kecia N. | Overall Experience
Great customer serviceMike S. | First Impressions
An overall positive experience with the staff and convenience, and location.Julie S. | Overall Experience
Prompt service, met all their commitmentsGary P. | Overall Experience
I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.Julie S. | First Impressions
all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.tammie B. | Overall Experience
Your staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Thank you!Kelly E. | Overall Experience
Quick and cleanJohn f. | First Impressions
our ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.Joanne F. | Overall Experience
.Vickie L. | Overall Experience
Not once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.Dina D. | Overall Experience
Return of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.Adrian B. | Reservation
It was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.Ronald P. | Overall Experience
Thanks for a good experience. Drop off was especially quick and easy.Anne D. | Overall Experience
The phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,Pam B. | Overall Experience
They were very fast, polite and helpful.Sivoney A. | Reservation
Drop off was quick and easy.SILVI G S. | Reservation
need to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.Malia S. | Overall Experience
The staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn’t a busy time of year but I felt as thought I paid too much money for thatBryana B. | Overall Experience
The gentleman that helped me was very accommodating.Susan N. | Overall Experience
In April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed itShannon M. | Overall Experience
Overall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.nathan l. | Overall Experience
I am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.Adria B. | Overall Experience
A very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.Bing C. | Overall Experience
Local office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.Mercedes K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!