Customer Reviews for U-Haul Storage of Rogue Valley

6,967 reviews

2410 N Pacific Hwy   Medford, OR 97501

(541) 779-3321

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(541) 779-3321

2410 N Pacific Hwy
Medford, OR 97501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Got a $300 “cleaning fee when the vehicle was dropped off spotless. Highway robbery. Won't use or recommend to anyone.

MICHAEL MILBURN B. 
Rating:
5.0

The trailer went rented, had brakes that kept locking up. Very dangerous and not happy with this. This could have been fatal

STANLEY EARL M. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
3.0

Better clarification of blanket RENTAL, not purchase.

Holly M. 
Rating:
5.0

Very friendly Hard working and still courteous while helping

Terry W. 
Rating:
5.0

The 20' truck with a ramp was perfect for an office move. I was even able to forklift a few pallets after the ramp was stored away.

John W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
3.0

Way too expensive

Caleb H. 
Rating:
4.0

Do not double book your trucks. I have never been anle to receive my truck at reserved time. However your employee who served me was excellent in trying to remedy the situation.

Isabela D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Our trucks were late and the employees tried there best and we were only an hour late on one truck and over three hours late on the other.

Joy E. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
3.0

The truck smelled strongly of marijuana throughout. The 15 foot truck stearing was hard to handle on the road. I almost ran off the freeway twice do to the alignment. I liked the pick up location but the truck was disgusting. My couches smelled like weed after we got them moved.

JENNIFER H. 
Rating:
4.0

The trailer had something slick inside from previous user. I know they are extremely busy there. People are always nice.

PAUL J R S. 
Rating:
2.0

The employee was distracted, multitasking & using curse words in front of customers. The trailer I reserved was unuseable & I had to upgrade & an additional cost. Very poor customer service. Check in time took longer than it should have because of a distracted employee that left me waiting several times.

Jennifer O. 
Rating:
5.0

Great job Uhaul!

James B. 
Rating:
4.0

The young man who helped us was extremely professional and focused on customer satisfaction. When we returned the trailer he remembered our name and left us with a very friendly send off.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE ANNE J. 
Rating:
4.0

I couldn't get the app for returning after hours to work

Stacie G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
3.0

Drive up units are in the back and hard to get a large truck in. Other than that, no problems.

dennis b.  |  Overall Experience 
Rating:
5.0

I made the reservation through the u-haul call center in Eugene who are outstanding. The equipment - a cargo van - was exactly what I needed - easy to drive and held everything. They were busy but open on Sunday morning - and checking out the van was easy. I got back late so they showed me how to do my own check in online - that was easy and interesting too. Highly recommend this business.

Sue D. 
Rating:
5.0

Klamath Falls location failed for our installation. They needed to communicate better with other store locations as to hitch availability. Your store did a wonderful installation.

john R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
4.0

I think the biggest problem with this location is there's not enough room to handle the customers and all the equipment on the property site - it has very limited parking so there was a feeling of chaos and crowding- The place appears to be short staffed so the service people seemed very stressed and they were long lines of people waiting to be processed through the rental application -pick up and drop off.

Clinton R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

This is a great place, the people are fast and very helpful.

David S. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
2.0

They were short with me, and when they didn't have a furniture dolly they said it was no big deal only for me to find out when I got to my drop off that I was going to be charged $150 for a “stolen” equipment and it was definitely a big deal that they should have made note of. Would recommend another company as these problems seem to be throughout uhaul.

Max P. 
Rating:
5.0

Customer did not leave a comment.

Elaina N. 
Rating:
3.0

When I got to my location, the blankets that I had ordered were not in the truck. I called and was put on hold for 5 minutes. I never did speak to a person. This is the second time that this has happened. Make sure that you look in the back of the truck to see that all items that you ordered were put into the truck before leave.

DOUGLAS B. 
Rating:
5.0

Return was quick and easy. Service was excellent. Nothing needs improvement.

Evelyn O. 
Rating:
4.0

Customer did not leave a comment.

russell M. 
Rating:
4.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

I highly recommend this uhaul . The entire staff was so kind and very knowledgeable.

JESSIKA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

CATRINA F. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
2.0

I was told that I had to wait until the other person turned in their truck before they could fix the error in the computer system. A few days later I got a call stating that I still had the truck even though I had turned it in a day early. You guys made a mess.of this whole thing and I am extremely upset and disappointed.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Darrel Lee N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathline H. 
Rating:
4.0

Not enough space, no parking for customers. The only problem was the lights on the trailer didn't work properly, found a cut wire and took it back to the facility and they replaced the wire. No problem.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA SHAY G. 
Rating:
1.0

I arrived at 7am as scheduled and the truck was in a different location than indicated on the photo, and it was blocked in by other trucks. My hired movers were unable to begin loading until nearly three hours later once staff showed up and extracted the truck for us. It cost me lots of money. I do not appreciate this.

Ted S. 
Rating:
5.0

Simple turn in of vehicle, no issues. Would not let customers use their restroom.

JAMES DALE H. 
Rating:
5.0

Staff is always great at this store

BRIAN S. 
Rating:
2.0

slow, slow, slow. wow. had I not used the mobile app, I would have waited over an hour. the guys working their had and showed maybe partial interest. there was a big line, and no one seemed to care.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
2.0

Lower the price of mileage, and please have more staff to run the desks, the line was out the door and took nearly an hour to get through

Raef W. 
Rating:
4.0

I have returned equipment here multiple times but this time, the person made me wait for help and there was nobody else waiting. Also they made me feel like I had done something wrong because the idle was high and then dropped too low, according to her. The other person said that was normal. I drove the truck like it was my own and didn't appreciate her making me feel that way.

Genny P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Quick, professional, hookup was very efficient and helpful

RICHARD ALLEN S. 
Rating:
5.0

Customer Service was excellent

VALENTIN L. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

LYNN ALAN F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN KAY J. 
Rating:
5.0

Very helpful, cheery, and accommodating.

Clark S. 
Rating:
5.0

Tell people the truth

Donnie L. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

Well first off, I rented at a location close to me. When I got there I wasn't on their list!! Even after the confirmation email and 2 phone calls confirming it. So I had to drive an extra 15 miles to the other location. Round trip of 30 extra miles @ 1.39 a mile??? So I had to pay $41.00 for your screw up. The truck was ok. Smelled of mint, wet dog and cigarette smoke. Grimy and dusty dash that blew crap on you when turning on the heater / air. Radio would change inputs every bump we hit. Alternator was screaming like a banshee and couldn't decide if it wanted to charge or not.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Customer did not leave a comment.

Remney E. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

I have recommended many friends.

HERMAN C. 
Rating:
3.0

Customer did not leave a comment.

EVAN JAMES R. 
Rating:
5.0

It was all fine

judy B. 
Rating:
5.0

Customer did not leave a comment.

JACK CHARLES WIL S. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
3.0

I didn't receive the uhaul I paid for and the uhaul made my furniture smell like weed and had weed in the uhaul when I picked up.

Nicole A. 
Rating:
1.0

Installed a hitch and now my taillight is malfuctioning.

angela B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
5.0

Excellent service

GEORGE S. 
Rating:
5.0

Great customer service, communication & very pleasant!

Naomi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi T. 
Rating:
4.0

My daughter had to go buy a ball for the hitch because it was not in stock other than that everything was great

Amy S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN OWEN M. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
3.0

Answer the phone when I need to communicate the rental will be returned on time or later or earlier. DON'T DOUBLE CHARGE YOUR CUSTOMERS WHEN THE COMPUTER SYSTEM IS NOT FUNCTIONING AND STAFF REFUSES TO ANSWER CALLS. I WILL NEVER USE YOUR SERVICE AS NO RESPONSE HAS EVER BEEN ATTEMPTED TO RECTIFY THE HIGH FEE'S YOU ELECT TO ADD TO MY CREDIT CARD WHEN I RETURNED THE RENTAL EARLY.

danielle B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD OMER A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
3.0

There were not clear instructions on how to return after hours. We left the key in the slot and hoped for the best

ABNER B. 
Rating:
2.0

I payed the same price for a 15 ft as I did 26 ft . Something about 10% medford tax stay away from here go to eagle point central point

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
2.0

Customer did not leave a comment.

kayla m.  |  Overall Experience 
Rating:
3.0

Service was slow but well done when an another associate became available. One associate was obviously not well trained which did not help the experience. I am still awaiting an email that gives me a final cost as our mileage was less than anticipated. I do hope to see that soon as we are splitting the costs with a neighbor with physical disabilities.

STEVEN FREDERICK V. 
Rating:
5.0

Customer did not leave a comment.

Alina D.  |  First Impressions 
Rating:
5.0

The gentleman who helped us was exceptionally nice and professional.

LAURI ANN T. 
Rating:
3.0

We received our truck and the entire back smelled very strong of cannabis. I moved my 74 year old mom and her couch , love seat and 2 chairs not to mention her bedding and all of her clothing smelled of canabis. Now she has to gave her furniture cleaned, all of her clothes cleaned etc. tThe lady at the counter admitted that she knew it smelled strongly and it wasnt tight that it happened to us but offered no compensation. This is rediculous. NEVEr AGAIN!

CHRISTINE D. 
Rating:
4.0

Customer did not leave a comment.

DANIELLE J. 
Rating:
3.0

People were all nice but U-Haul really let me down. I dealt with 2 locations. The original in Ashland, did not have the vehicle despite scheduling it online and then checking with the local team the morning of the pick up, that the rental was secure. I was assured that it was. I was schedule to pick up the 10' truck at 11:30 AM. I arrived a bit early and found that that truck had been rented to someone else and was not due back until noon. The man called the renter and he said that he would not have it back until 1 pm. I was was scheduled to meet my paid moving team at noon. I was then sent all the way to North Medford to get a 15' truck and then there was confusion about it as it showed up in the system as an order for a 15' truck to be picked up back in Ashland. It was finally straightened out but it caused me a great deal of stress and more money out of my pocket. So, no, I'm not happy with U-Haul right now.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

SHANON G. 
Rating:
4.0

I've rented from this location for years, always decent equipment and personnel are very good.

MARK DOUGLAS F. 
Rating:
5.0

Marlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.

Zachary M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANIEL NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

If you move out right after paying rent you do not get ANY reimbursement

Hunter W.  |  Overall Experience 
Rating:
1.0

After being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case

Adriane R.  |  Overall Experience 
Rating:
1.0

They steal your money at this location

Jesus E.  |  Overall Experience 
Rating:
2.0

Clean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I’ve ever used and I’ve had really good experiences with uhaul in the past. I probably won’t use them again.

Danielle Z.  |  Overall Experience 
Rating:
5.0

Used for over 10 years and would recommend to others.

KYLAN D.  |  Overall Experience 
Rating:
1.0

Poorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  Overall Experience 
Rating:
5.0

Gary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility

SHELLEY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatianna c.  |  Overall Experience 
Rating:
3.0

There were problems finding my reservation both times I came in and it took way to long!

John L.  |  First Impressions 
Rating:
1.0

The staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!

therese s.  |  Overall Experience 
Rating:
5.0

I love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.

Sherry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNA R.  |  Overall Experience 
Rating:
1.0

I purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford

Stewart S.  |  Overall Experience 
Rating:
1.0

I have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.

Darren M.  |  Overall Experience 
Rating:
2.0

Ive rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....

Emma R.  |  Overall Experience 
Rating:
5.0

Although my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.

Quincy G.  |  Overall Experience 
Rating:
5.0

Well kept storage facilities, happy with my experience 😀

mariajah h.  |  Overall Experience 
Rating:
1.0

I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.

Erin S.  |  Online Move In 
Rating:
1.0

I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.

Adela L.  |  Online Move In 
Rating:
5.0

Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.

Arthur F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devin p.  |  First Impressions 
No reviews have been submitted for this location.

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