Customer Reviews for U-Haul Storage of San Francisco

10780 reviews

1525 Bryant St   San Francisco, CA 94103
(Alameda & Bryant)

(415) 252-0133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(415) 252-0133

1525 Bryant St
San Francisco, CA 94103
(Alameda & Bryant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person who collects the key should review the bill immediately on site with customer. We had to go back into the office to make sure they did not charge us for the equipment that was originally on the order, but unavailable when we picked up the truck.

Connor O. 
Rating:
5.0

Customer did not leave a comment.

EVAN B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B.  |  Overall Experience 
Rating:
3.0

U haul was the best option for me. I moved from San Francisco to Austin I had a one bed room apartment . It all fit into 1 U box because I had the experts and P and J moving pack things for me. All of my things arrived perfectly on time. Nothing was damaged or shifted and nothing got wet. Choose Uhaul if you don't have a lot of stuff. If you hire people who know how to pack up a U Box like P and J Movers you can mover for $2000! Uhaul was the only company I didn't feel like was scamming me, gave firm prices and were good on their word.

Therese S. 
Rating:
5.0

The sign for returning the truck says "Equipment return" (or something similar) and I can also see trucks on the left entrance. I wasn't shoure should I take the left or the right driveway. It was not 100% obvious that "equipment" means also trucks. I thought that I would return dollies, etc. there only.

Daniel M. 
Rating:
1.0

El website no permitia pagar antes de la fecha de pago ni el dia de pago solo hasta el siguiente dia de la fecha de pago. Y si lo olvidabas te cargan $20 de fee sin piedad

Gilmar J.  |  Overall Experience 
Rating:
1.0

I don't know if my experience was really with local staff or national customer service people, but despite being friendly on the phone, not a single thing ever got done right. I had to call and call again, and call again, each time spending at least 30 minutes on hold before I could talk to a person who claimed they would take care of whatever but then didn't actually do it. (Meanwhile, your website definitely does NOT work -- so I really did have to call.)

Miranda J. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
4.0

Mobile app to pick up truck is not user friendly. Had to go into store and have staff override.

JENNIFER G. 
Rating:
5.0

Great customer service! Very helpful and fast!!

TEE C. 
Rating:
1.0

service was really bad. I went through the whole self check-in through the phone, I was eventually approved and was asked to go inside to the counter to pick up the keys. The instructions on the screen simply said to show the mobile web page to an associate to pick up the keys. The girl on the counter instead of trying to pull up my reservation (which I had already been approved for), asked for the number of the truck. I didn't have the number of the truck since I already went through the "locate your van" step. After I went and got the number, she then told me I needed to show her a picture... Why???? I already went through the annoying process of checking in over the phone, getting my contacts verified, locating the truck, then going back to the counter to pick up my keys... Why the hell do I need a picture... Since I didn't have one, she then told me to wait while she helped a pair of customers with her application. The whole point of the mobile check in approval was to skip the line and just pick up the keys. I don't understand. Not to mention she was pretty rude. After noticing my frustration, another very kind employee asked for my last name to pull up the reservation, and promptly handed me the car keys. Really frustrating experience with the one employee...

Pablo S. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The manager at the Bryant Street U-Haul is wonderful he and his team worked extremely hard to correct an issue with are ubox reservation. It was an extremely busy day and he worked hard to make sure that we located are Uboxs. Even calling later when we were in route to where they were to make sure we were doing OK. I really appreciate his hard work and making things right with our reservation and generous discount in the truck rental because we needed to drive to another facility. I would recommend this u-Haul facility to any of my friends! Thank you Gino! You and your team for making my wife's and I moving day successful!

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Gustavo T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RYAN C.  |  Overall Experience 
Rating:
5.0

Location manager Gene is the best!

SRIKANTH G. 
Rating:
5.0

Customer did not leave a comment.

JOSE E. 
Rating:
5.0

After at least five years of trusting my gear with UHaul Storage in my experience the facility was always clean and run efficiently by customer service who were not only friendly but also showed genuine concern for my belongings. Management, and namely Gene Carr, were very helpful during my recent move. I recommend UHaul San Francisco for your storage needs! Thanks UHaul! -Jeff MacArthur

JEFFREY M.  |  Overall Experience 
Rating:
1.0

The tech you use doesn't work (license upload, damaged car upload).

Rainieri V. 
Rating:
5.0

Customer did not leave a comment.

Shriyam R.  |  First Impressions 
Rating:
4.0

online truck check out is terrible. You need to let people know what documents they'll need. Asking for people to randomly have a passport, lease agreement or other obscure documents on them doesn't work.

MACKLAN C. 
Rating:
5.0

Customer did not leave a comment.

cynthia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

The employees at this location are terrific. Knowledgeable, friendly, and fun. Best U-Haul experience I have ever had.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Clean the windshields of the vehicles In order to drive safe seems like helps everyone

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

PRYCE P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Agota K. 
Rating:
5.0

Exelent employee good atmosphere

Aleksandr A. 
Rating:
5.0

It's enough!🤙🏿

ROGERIO F. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE N. 
Rating:
5.0

Customer did not leave a comment.

SHOKHRUKH K. 
Rating:
3.0

Customer did not leave a comment.

Filippo S. 
Rating:
2.0

Lock not working, not given another, no service on inspection.

Patsy W. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Very professional

WESLEY C. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
4.0

Keep doing what you're doing!

David D. 
Rating:
5.0

Don't be afraid of driving the truck through SF. The hills are no problem, the ratio is low so slow speeds the driver has a lot of control. Good back up camera comes with each rental. Sin Problema!!!

John W. 
Rating:
5.0

Customer did not leave a comment.

EMERSON C. 
Rating:
5.0

Customer did not leave a comment.

PASCUAL H. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE P. 
Rating:
5.0

Clean/Debug windshield better

ABRON THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA J. 
Rating:
5.0

My service was quick and thorough in my process. Just use Bryant street in San Francisco

phyllis M. 
Rating:
5.0

The gas was on empty, and although I got a refund for bringing it to a quarter tank it didn't turn out to make economic sense to me. I also don't quite understand why you need to connect first with my emergency contact. I think you should let people be aware of that in advance so that they can have someone sitting by the phone.

OSCARA A. 
Rating:
5.0

I needed to keep it for another day and when I call to let them know about it. They start to screem on me

BENTZIYON P. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRONITO L. 
Rating:
5.0

Customer did not leave a comment.

Isabel C. 
Rating:
2.0

- Bad online check-in experience: 1) it took more than 10 minutes to get approved online; 2) the website was slow and buggy (e.g. impossible to update mileage and fuel level); 3) the process told me to go to the vehicle on the lot for no reason and then to walk back to the counter to get the key. - Rude and unpleasant staff at the counter. - The vehicle return process was quick and easy.

Pierre-Francois L. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
1.0

The two customer service agents were unhelpful and extremely rude. It got to the point that I had to tell them they were being rude. They ridiculed customer missteps to multiple customers in a row.

Leif J. 
Rating:
5.0

Customer did not leave a comment.

Hyun J. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

The Manager was the Best I’ve ever experienced, he was so easygoing and friendly. He was very knowledgeable and helpful. I’ve been to many stores but this was the Best. Staff were very friendly. I’ll recommend this Store to all my Family and Friends!!!!!

VICTORIA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

N/a

Stephanie H. 
Rating:
4.0

Only one issue. I was disappointed U-Haul wouldn’t prorate my last partial month, but instead charged for the full month.

Mark C.  |  Overall Experience 
Rating:
4.0

The staff was great and very helpful. I was given a map with directions to the unit. The unit was clean like brand new

Dominic R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer care was exceeding nice. We were impressed by the way professional service we experienced.

cynthia W. 
Rating:
5.0

Excellent

RICARDO D. 
Rating:
4.0

The day that I picked up the truck, I was assisted with how to work the elevator and was given additional carts to avoid hogging the two I was using by Cece. This allowed me to load my truck faster while other tenants were able to use another one cart instead of me having to let go of the two was hogging thank you Cece!

GERARDO N. 
Rating:
5.0

The online check in and return did not work on my smart phone. Specifically, i couldn't click on any buttons that required me to upload a photo. When i checked in, the staff person took the photo of my drivers license. When i returned the vehicle, we had to do it through my friend's phone who happened to be with me. Not sure what i wouldve done otherwise, as there were no instructions provided if this didn't work.. I have a samsung Galaxy S8, which is a pretty common and capable machine. Also, this method for after hours returns required us to be in a dark and sketchy part of san francisco at night with our phones out, NOT paying attention to our surroundings because we were paying attention to our smart phones. I would have felt VERY unsafe, especially as a female, doing this alone. Luckily i had a friend with me, but it was just as likely she would have stayed home while i went to drop off the truck.

Jumana N. 
Rating:
5.0

Customer did not leave a comment.

isabel g.  |  First Impressions 
Rating:
2.0

The unit I reserved was not available. The staff was friendly but not helpful in resolving this issue. No help or compensation was made to accommodate the error on Uhaul’s end.

Audrey F.  |  First Impressions 
Rating:
1.0

Keep your promise! I made my reservation 3 months ago and 2 days before my move date you informed me that my u-boxes won't be available on my day of reservation, but they would only be available a day later. This caused a lot of stress on my end and I had to cancel my moving help as they were not available that day and I had to book a new moving team very last minute and way more expensive! Then on the day of the move itself, my movers were at the u-haul location at 9am - the time that U-haul agents had confirmed my boxes would be there...but no boxes. Now we were told that the boxes would be available "sometime that afternoon" but nobody could tell me when exactly. My movers did not want to stay and wait the whole day without any confirmation of the time. I had to pay them more money to make them available for the entire day. In the end, the containers arrived at 2pm and our movers had to go back and forth to the uhaul location with 1 box at the time as Uhaul could not provide a bigger trailer. We had to work very hard to get the 4 boxes delivered back to uhaul before closure. Overall, a very very stressful situation that became more costly than hiring a professional moving company. We also had to extend our lease for one day, which was challenging as our landlord already had workers scheduled to come in the day after we were supposed to move. U-haul has not provided anything to us to make up for the extra costs we had to make and all the stress we had to go through. Whenever I call you guys I hear the message that "calls are being recorded to ensure we keep our promise to you"....well it would be nice if you would actually do that. Very disappointing experience and I would expect uhaul to pick up the bill for the extra costs made on our end.

Alexandra B. 
Rating:
4.0

Customer did not leave a comment.

MONICA L. 
Rating:
3.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

BJOERN S. 
Rating:
4.0

Customer did not leave a comment.

Gustavo M. 
Rating:
4.0

I have not received the revised invoice for the actual miles driven. The rep. checking me in said it would be sent in ten minutes. The only receipt I have been sent is for the estimated 12 miles and I drove the vehicle 8.5 miles. Please revise ASAP. Thank you.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Staff was great!

Valiree T.  |  Online Move In 
Rating:
5.0

Very well organized. Upon checking in, staff walked me through each screenshot and simplified the process. When checking out, staff was attentive and friendly. This is the second time we have reserved a truck from UHAUL at this location. Outstanding customer service!

ANNE K. 
Rating:
5.0

The site manager, Gene Carr II, is absolutely fantastic. Incredibly friendly, knowledgeable, and wanted to figure out a way to make things work for me. Great guy, would come back just because of him!

Nelson E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great Staff. Easy check in and check out!

MICHAEL M. 
Rating:
4.0

This phone-based check-in procedure is complete fucking bullshit. i'm sorry but it is TRASH. If you dont go back to using humans for this then i hope you fail and disappear forever. I hope this was not too harsh, but it is my honest opinion. thanks for asking, that was human of you (I hope a human sent this, did it?) (well, hopefully a human will read it. Peace.

WILLIAM S. 
Rating:
3.0

They failed to have the Unit size I had expected to rent, so required to rent an additional unit at another company across town, thus I incurred additional expense and GREAT inconvenience. I did not appreciate being lied to an/or mislead as I did call to confirm several days ahead. As a result I could not say it was a stellar experience. On such sort notice (upon arriving at the facility) I was pretty much at the mercy of the situation. Last time I will EVER use your storage company. Bait and switch is totally unacceptable under any circumstances period! As for your STUPID policy of not being able to update and/or correct comments, is even more reason to give an unsatisfactory review!

Donald N.  |  First Impressions 
Rating:
4.0

The girl who help me was very helpful and professional undertook my need and took the time to work with me excellent service , thank you,

Cecilia K.  |  First Impressions 
Rating:
2.0

In particular, there were two U-haul staff whom answered customer phone calls need to improve / learn professional courtesy and attitude. Fortunately there were two individuals on the premises whom display professionalism and good PR.

JOHN E. 
Rating:
2.0

Why am I rating a location? The ‘online' experience was a disaster and was 90% of my interaction with UHaul. Who is your head of Product and why aren't they fired?

david S. 
Rating:
3.0

The van was good, the staff was good, the location is pretty great actually, the big drawback was how clunky the phone checkout app was, it was nearly impossible to use. Next time I will just talk to your nice staff there and not try to just "use the phone".

Gilles D. 
Rating:
2.0

Second Uhaul I booked here recently, both times I had to dispute significant damage to the truck. I doubt the pictures of the truck have been updated anytime recently because it was in way worse condition than the pictures. This time I also had to wait 20 mins because I was boxed in. Both times I had 1/4 or less gas and had to get gas mid trip, a guessing game, so I didn't run out. Check-in was fine both times but overall the fleet here is a mess.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

DWIGHT N. 
Rating:
2.0

the line was very long and I returned the vehicle and I never got my receipt which was supposed to be sent via email

Stefano L. 
Rating:
4.0

Not all employees were identifiable. Name badges would be helpful.

CHAU V. 
Rating:
5.0

Customer did not leave a comment.

YUNG S. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

great experience again

Alexander B. 
Rating:
5.0

I'm happy!

Veronica P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jibben H.  |  Overall Experience 
Rating:
3.0

The people working there were wonderful, but I couldn't even get into the bay with my truck because a motorhome and some homeless people were blocking the entrance. I didn't feel safe walking on the sidewalk in front of the location.

Heather G. 
Rating:
4.0

The clerk was helpful and efficient working in a timely manner and getting important tasks done, I can see she is an asset to the company. Only thing is she was impatient and rude. Also, her and her coworker were talking loudly to each other.

Yannee B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

BRICK C. 
Rating:
5.0

Associate Eric was very professional and knowledgeable.

Jonah C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel M. 
Rating:
1.0

Cindy Hernandez was the only employee that made our moving experience awful. We had reserved our truck over a month in advance and had done everything on our part to make sure our move would go smoothly. 5 days before we were scheduled to pick up our truck, I get a call from a very rude Cindy Hernandez. She needs to be retrained on what customer service means. When I asked her reasonable questions about our reservation, she answered me in a very annoyed tone. When I asked her to slow down with explanations (Cause ive never done this before and I couldn't understand her) she became extremely emotional and rude to me. I had to hand the phone to my partner and she raised her voice at him when it was not necessary. I work in customer service and what Miss. Hernandez provided was far from it. I hope Uhaul can provide her with the training she needs to provide future customers the service they deserve.

Robert G. 
Rating:
4.0

The location was great. The “contactless” pick up process through your mobile app is abysmal. After reserving, my confirmation email had 3 instructions. 1. Go to location 2. Sign into my account. 3. Select “pick up truck”. It didn't say “bring your passport of copy of your lease to verify your rental. Or “make sure you have an a person we can contact to verify”. Or “get there early, we will need to complete a few steps before like verifying your drivers license”. Or “you'll need to stop by the office to get the keys, so don't walk to where the truck is parked which is a half block away and around the corner”. The best thing yall can do to change my feelings, allow the customer to do the verify and license photo before they get to the vehicle at their rental time. My reservation started at 12 and I didn't drive off the lot until 12:45

James E. 
Rating:
5.0

Customer did not leave a comment.

ROHAN G. 
Rating:
4.0

Have someone outside the facility to direct you to the equipment that you are renting.

FRANCIS G. 
Rating:
4.0

At this particular location it would be helpful if an instructional handout was given that gave step by step instructions about accessing the facility. In particular, it would be helpful to know that the elevator Close Door button must be held until the door fully closes, then you must swipe your card and then hit your floor button. Other than that this facility was far easier to access than I could have hoped for.

Karolyn W.  |  Overall Experience 
Rating:
2.0

Front desk needs some work

ZE H. 
Rating:
5.0

Customer did not leave a comment.

SHANE D. 
Rating:
5.0

Make sure the receipt gets emailed when you say you wit email it. I received the contract but not the receipt. I lost out on a $90+ reimbursement from the company I work for thanks to you. My email is kenhslc@gmail.com I'd love to figure out how to get it ASAP. I rented a truck on april 7th, contract said $60+, the bill was $90+. Please help make it right.

KENDALL H. 
Rating:
5.0

Great team! clean equipment and fast service

DANIEL B. 
Rating:
5.0

Everyone is super nice and helpful

BRIAN P. 
Rating:
1.0

The gas reading was inaccurate - we took pics prior to driving out and also and told the guy when we returned the van. He said he wouldn't charge for mileage but he ended up charging.

CHYAVANA D. 
Rating:
5.0

Eric was very helpful and friendly

Andrea G. 
Rating:
5.0

Customer service is great

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

WILLIE P. 
Rating:
5.0

fast and efficient

SANDY M. 
Rating:
5.0

Absolutely excellent service from all staff. It was a seeamless rental and return.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

My only issue was inside my unit it was very dark and i had trouble seeing.

Gordon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIana L.  |  First Impressions 
Rating:
5.0

The manger was very helpful and understanding which she went out of her way to help me after l had a stroke.and was best to move out after 5years

christopher T.  |  Overall Experience 
Rating:
3.0

The 1 freight elevator available to me on the 3rd floor broke down. An employee came and found me after I called the office to notify them the elevator wasn’t working. It was only at that time they told me the elevator was in fact broken. A u-haul employee quickly came to find me. He was great - explained and showed me what to do next. I ended up having to carry all my stuff up to the 4th floor to exit the building. There is no access out with you things off the 3rd floor. I was told the elevator could be out of use for hours and they notified the “offsite” technician. Fast forward an hour or two I learn on my own that the elevator had been repaired. But no one told me and they knew Of my situation. Turns out I spent 90 minutes lugging mattresses, furniture and boxes one by one upstairs when I could use the elevator. Not ok.

Gary n.  |  Overall Experience 
Rating:
3.0

There were not enough storage carts for moving, the arm/disarm instructions in the email were not relevant to the actual physical site.

Philip C.  |  Online Move In 
Rating:
4.0

The staff was nice especially Eric and the employee who helped me check out my rental. The staff seemed to have a lot of system issues whiched delayed getting my storage unit but overall the staff was warm and friendly.

maria h.  |  First Impressions 
Rating:
5.0

Had a nice experience overall, for over 2 years I used the facility. Keep it up, guys!

Billy M.  |  Overall Experience 
Rating:
5.0

One of the women at the registers was pretty unfriendly. Seemed irritated when I didn’t know how to check in. The rest of the team was extremely helpful. A couple guys saw me struggling with a heavy box in my car and helped me load it on to the cart. Really appreciated that!

Kris T.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

MICHAEL N.  |  Overall Experience 
Rating:
4.0

I would give Gene 5 stars all around!

Samantha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Our agent at the reception desk was exceptional - friendly, professional, helpful and well-informed.

Mark C.  |  First Impressions 
Rating:
1.0

I would never recommend this location to anyone. The staff were rude and unhelpful. When I first rented my unit, the staff member who recommended my size was completely off which required me to last minute rent an extra storage unit, raising my cost far above competitors. Management was impossible to get in touch with and was so unprofessional in their communication that a Uhaul representative was concerned. The representative sent notices for management to return my calls and they never did. My move out was disorganized and never logged in the system, requiring my hired movers to stay late and charge me extra. All of these issues were attempted to be resolved before leaving this feedback. A horrible experience from beginning to end.

Caroline R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian A.  |  Overall Experience 
Rating:
5.0

Danita was so kind and compassionate and clear as to how the move out works. I would go back to this UHaul for sure!

Diyana D.  |  Overall Experience 
Rating:
2.0

The associate Gloria was rude. Also when I asked her if I could upgrade to a larger unit she said no because none were available. I showed her that the website said one was available and she said no the website is wrong. I ended up booking a second unit and checking in through the website with no issues. She didn’t bother to check the computer - she just kept telling me the website is wrong and there is no units available.

Christopher G.  |  Online Move In 
Rating:
3.0

There’s only one elevator so try not to move stuff in on weekends. It took far longer than it should and cost me to return my van rental because the slowness of the elevator took hours from. You can only access until 10pm which it says 24/7 access. Perhaps I misread but other than that, it seems clean and safe to be able to store items if you loving or so.

Gerardo N.  |  First Impressions 
Rating:
1.0

Highly disappointed with UHaul Storage at 1525 Bryant st. San Francisco. We made the reservation for 5x10x8 storage one month prior the date. But when we came with the loaded truck we have been told that the size is not available and UHaul Storage can give us bigger storage for bigger price. We accepted the bigger size and asked to honor the price of the reservation. But we were told that they can't do it and that we are not reasonable by asking such things. ?!!! We called the corporate Uhaul customer support and they were absolutely useless because they have no decision making power. Since we were put on the spot we had no options to choose other alternatives, so we accepted the bigger storage with bigger price after an hour of argument with the manager Gene Carr III. It is crucial to fulfill the reservation, because moving process is very stressful. The reservation means that Uhaul gives us a Promise that when we come we get it for 100% in the way it was promised. Uhaul broke the promise and the value of the brand. I am asking to fix your reservation system. If for some uncontrolled reason Uhaul can't fulfill the promise, then Uhaul has to notify the client immediately, so the client would get a chance to look for he alternatives. The Uhaul customer service representative told us that the price of the reservation can be honored. Please adjust the price according to our reservation.

Pavel S.  |  First Impressions 
Rating:
5.0

Gm has been extremely helpful and great customer service. The buildpt is clean

Vincent F.  |  Overall Experience 
Rating:
1.0

Completing the application process without prior knowledge of needing two people available for confirmation was cumbersome. That information should be gathered online beforehand. Only having one elevator particularly is unconscionable giving the terrible time I and many other had during move in. I also wasn't informed that I had to go up a flight of stairs to move things into my rental until. Limited load in docks and poor communication about how to access.

Moises G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corazon y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hussein S.  |  Overall Experience 
Rating:
1.0

This place is a joke and I will recommend friends to always look elsewhere. Move out experience was as traumatic as moving in. My couch is ruined because a rodent clearly are through it. Car was broken into and front desk lady couldn’t have cared less. Manager was kind enough to help police with videos so appreciative of that but will not ever come back to a Uhaul after the horrible move in experience 3 months ago and frustrating experience moving out. Will expect full insurance on my couch.

Savannah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jibben H.  |  First Impressions 
Rating:
2.0

Eight years with this place and it was filled with caps locked filled emails threatening to gouge me out of more money for being late on rent but all along I always paid the same day. The 22nd. They refused to take note of that. Ever. No matter how many emails or phone calls, same pointed emails *ALL LIKE THIS* as if they were yelling at me. The when you sign up for autopay they take it out whenever they want. No set date. Then the pandemic. Struggling to make ends meet and hit with yet another email and price gouge. Good riddance U-Haul. And good luck. Never again.

ALEX B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre B.  |  First Impressions 
Rating:
3.0

Nice and helpful U-Haul workers. I would appreciated to have the map of the location of my room before I arrived.

Anna-Tove B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jean J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fabiola b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

The staff was very pleasant and went above and beyond to try and help and accommodate me. I was having an beyond awful couple of days and unfortunately I was very unpleasant and rude to them.., and they all maintained their professionalism and still bent over backwards to help out the customer! Thank you and I truly apologize for my behavior!

Shauna D.  |  First Impressions 
Rating:
1.0

Los empleados deberían ser más amigables y profesionales. Muy mala actitud y mal servicio....

Raul V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
5.0

Danita was extremely helpful in closing my storage unit. I would recommend uhaul and Danita Williams to anyone.

JUSTUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William E.  |  Overall Experience 
Rating:
4.0

Although the facilities were overall very clean, as I noted to the staff, there was rust residue from a large leak that came in from the back of my unit. I imagine either from an adjoining unit or rain from the roof, possibly. If any toxic or harmful materials are found to have been present, please let me know. I am still inspecting my stored items for damage, but have not as yet found anything.

Stephen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flavia R.  |  Overall Experience 
Rating:
5.0

Thank you Gene & Staff!

Melinda M.  |  Overall Experience 
Rating:
5.0

It was almost a closing time and they still helped me out to close the account with big smile!:) Thank you everyone at uhaul!

Shinjung K.  |  Overall Experience 
Rating:
5.0

Special recognition to the staff at U-Haul Bryant Street San Francisco for always being helpful knowledgeable solution oriented and thank you so much for great communication! GINO, the general manager as well as Eileen and new team member Eric were delightful to work with, I appreciate them all. Thanks Uhaul!

Melinda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGER A.  |  Overall Experience 
Rating:
4.0

The service agent in Eureka was new and needs more training. He was friendly but had to keep asking for help. It took us 35-40 minutes to pickup truck and supplies we had ordered via your website

Bruce S.  |  First Impressions 
Rating:
4.0

Hi

Anjali G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emrah Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
3.0

Staff are not helpful. Facilities are okay.

Goldy H.  |  Overall Experience 
Rating:
1.0

This facility has everything that you want in a storege but the staff are some of the nastiest getto ppl. Rude and trashy, stay away from this uhaul!! Warning ⚠️

THOMAS A.  |  Overall Experience 
Rating:
5.0

Manager Gene was very helpful, clear, and made my experience with the facility very pleasant and with less stress on my end. Thanks!

Mario V.  |  First Impressions 
Rating:
5.0

Great customer service

elisa p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas O.  |  Overall Experience 
Rating:
5.0

Really liked the security features and space. Loading and unloading was made easy by loading dock near elevators.

GABRIEL E.  |  First Impressions 
Rating:
1.0

Possibly a worse experience than getting my license at a DMV - and that's saying ALOT! Here's a thought - allow for the emergency contacts to be completed BEFORE you arrive because it will take another 1 hour just to fill in 3 data points at the store. I provided the emergency contact and number up to 15 times before i was allowed to proceed. Staff was terrible. Terrible experience.

EJiroghene O.  |  First Impressions 
Rating:
4.0

Efficient and friendly staff. Convenient location. Only wish i didnt have to open a new contract and verify contacts each time i rent a truck or a new storage space. A membership or loyalty package based on points would be awesome!! Points earn you perks, benefits, discounts etc. Incl van rental, pod storage, free boxes, credit towards hiring labor etc. App needs work. Logs me out each time i start a new task or reservation. What a Pain! Need to expand loading dock. Improve exit path for trucks and cars. Maybe an outdoor kiosk where you can reserve your ubox etc. Thanks!!!

Christine O.  |  First Impressions 
Rating:
3.0

Great experience, except that the locker I reserved online wasn't available due to a "system error". Luckily another locker was available, but at a higher rate. Staff was very helpful!

Timo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Carla R.  |  First Impressions 
Rating:
4.0

Its very hard to get through a representative by phone ..long wait ..

THIEN N.  |  First Impressions 
Rating:
3.0

I had a reservation a few days ago. However, the staff told me that there was no more storage that I reserved on the day of the move-in. It messed up my plan. The good thing is the staff offered me that first month free.

Yifan Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
1.0

I went in with a reservation, and was told they don’t honor those and there are no available units. Luckily, they did have one, and increases the price over the price from my online reservation. I was told to sign without giving any details about the unit, “does it matter? it’s the only one available.” I wasn’t even told the price until I asked for a breakdown of the total. I wasn’t given a chance to review the contract, which was very unfavorable (2 visits per day, 30 min max per visit, etc.). Wasn’t given any instructions for locating, or accessing unit.

JEFFREY Y.  |  First Impressions 
Rating:
2.0

I rented a UHaul van and storage unit to store my belongings for a temporary move out of SF. This was the craziest moving experience of my life. I reserved the storage unit a month ahead of time, but wasn't able to move in the first day of my reservation. I figured I would start being charged on the start date and could move in whenever, but I showed up a week later to pick up my van (the day before my flight out of SF), I was told that my storage reservation had been cancelled **without notifying me** and there were no other large units available. HOLY ****!!! What kind of insane corporate policy is that?! Luckily an AWESOME employee, Gino, worked with me for hours to find an abandoned unit and clean it out so I could use it. If he hadn’t been so helpful, I would have had to abandon half of my belongings in a dumpster. As is, the delay meant I had to make my last storage drop-off after the office closed. The neighborhood is a bit sketchy in the daytime, but at night, it’s downright dangerous. For context, I’m a large guy, so not usually concerned for my safety in the city. But there were at least five people siphoning gas from trucks left on the street, and multiple others that started circling me as soon as I parked. I decided to leave and come back in the morning for fear of my things being stolen. Thankfully, Gino helped me extend my truck reservation to the next morning and I was able to move the rest of my things early before my flight. The higher-ups at UHaul need to rethink their reservation processes and invest in better security for this location. Gino deserves a serious raise/promotion!

Matthew C.  |  First Impressions 
Rating:
5.0

Gene Carr (Manager) went above and beyond. Friendly, effective, knowledgable. Kept his cool with long lines. Website, app and hotline could not book your unit for several days => he handled this perfectly, seems to love his job and is SUPER passionate with a customer-first mindset. We actually wanted to cancel and move to Public Storage. Staying only because of Gene Carr! Thank you!

Ulrich K.  |  First Impressions 
Rating:
3.0

There is a huge pillar in my storage which takes up a lot of space. They told that is the last one, and no discount for that one.

Yifan Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar D.  |  Online Move In 
Rating:
5.0

I am the customer, Dr Shelley Nagel. Our son, Mark, helped with my move. He said all went very well at your place of business. I will answer the questions according to his feelings. Dr. Shelley Nagel

Mark N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin B.  |  First Impressions 
Rating:
3.0

Started off good, but when our storage key, which we bought at the uhaul office, broke (key snapped into half) at the time of the first use of the storage, staff at the office did not offer anything helpful. They told us the technician left for the day (3pm) therefore only way to get it fixed is we call locksmith and pay for $175 by ourselves. We are not satisfied of this solution as the key is bought brand new at the uhaul office and the door was poorly aligned to begin with. Also, we had to pay $175 for locksmith out of our pocket just because technician was not around even during the office hour is extremely frustrating. We do not understand why we had to cover the cost for all of this when it was due to poorly maintained door on our storage unit. If such misalignment is typical, or hours of onsite technicians is limited, the staff needs to inform new customers like us in advance.

YU H.  |  First Impressions 
Rating:
5.0

I really like the place prices are very competitive I would’ve wished that the hallways were a little more wider because once you get one of those ladders in there nobody else can get through

CARLOS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lasayany I.  |  First Impressions 
Rating:
5.0

Your people were GREAT very helpful your elevator was having a issue and every time it had an issue they were right there fixing the problem They had very good attitudes with dealing with cranky customers. Valerie Stewart

Valerie S.  |  First Impressions 
Rating:
5.0

I want to thank the excellent help I received. Even when I arrived late, they were kind and patient with me, both of them. Hope you can make them know both of them how grateful we are.

Cristina S.  |  First Impressions 
Rating:
5.0

They showed once how to get in.

Tyree L.  |  First Impressions 
Rating:
1.0

The person didn’t know her job, Accidentally delete my storage and she didn’t even realize it. I went back and talk to her, someone else helped her to reissued another account for me.

Ronald V.  |  First Impressions 
Rating:
5.0

I did not get her name, but she is super good and work hard to serve her customer. She can go extra miles to get her job done and take good care of her customer. I don’t know her before.

Chutima T.  |  First Impressions 
Rating:
1.0

CS person reserved wrong type of unit for me. I ended up renting a substandard unit that I'm not happy with due to the set up at this facility. I'm looking for another place to store my belongings.

Kathleen H.  |  First Impressions 
Rating:
5.0

Excellent, Other then it took long to get keys for a reservation I had for a U haul and that delayed my moving time. i think they could use more workers on staff to avoid customers waiting long.

Melinda M.  |  First Impressions 
Rating:
5.0

Very attentive and friendly.

ronald c.  |  First Impressions 
Rating:
1.0

I was told that 3 units were 8x5x5. It was ridiculous how small the units were. I don’t think I will use your facility again. I move people for a living. Oh and rat poop unhappy

Leah M.  |  Reservation 
No reviews have been submitted for this location.

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